8/10 Good
Verified traveller
Travelled with partner
7 Oct 2019
Liked: Cleanliness, amenities
This property gets very mixed reviews from me. Check in was very easy and the receptionist was very informative. However, when we got to our room, which was located in an out-building of the manor, it had a horrible stench. We called reception to report this and ask for another room and were told there wasn’t another room available. They sent housekeeping to examine the issue and housekeeping was unable to find a source. This all occurred with great difficulty because the housekeeping staff did not speak any English and I did not speak fluent Russian or Estonian. After much back-and-forth with reception, including us re-loading our bags in our vehicle and driving back to the main manor house, we were finally given another room. This was a satisfactory resolution to the problem, but I felt that we had been given inaccurate information when they told us initially there was not another room available. This was especially frustrating because we checked in at the dinner hour and spent roughly an hour trying to resolve this problem instead of enjoying our evening. This property bills themselves as a luxury resort, but a real luxury resort would have sent someone with a key who could fix the problem and not made us go through so many steps to get a room without a bad smell. On a positive note, the breakfast that was included as part of the room price was absolutely fabulous with a wide variety of choices. And, once settled, our room was very comfortable.
Verified traveller
Stayed 1 night in Oct 2019