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Reviews of Phasouk Vien Chantra Hotel

3 out of 5
Phasouk Vien Chantra Hotel
394, Sibounhueng Road, Unit 25, Vientiane, Vientiane

Reviews

9.0

Wonderful

Rating 10 - Excellent. 28 out of 50 reviews" "
Rating 8 - Good. 16 out of 50 reviews" "
Rating 6 - Okay. 6 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 0 out of 50 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

ZAW

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place near to go around the town
Stayed 4 nights in Apr 2024

6/10 Okay

Milan

Liked: Cleanliness
Disliked: Room comfort
MilFromTheGong
Well located but, contrary to advertised, not much English is spoken (luckily, the owner's daughter was home from Uni and spoke English very well). The tv didn't work which (for a solo traveller) was disappointing. The breakfast was a bit scant but okay.
Stayed 4 nights in Jan 2024

8/10 Good

DES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lao PDR
Old French Colonial style hotel charm. Hotel staff was kind and helpful. Stay was okay. Hotel is next to a school so noisy during the day, dogs barking at night if you are on non-city view room. Hotel restaurant is only open for breakfast and breakfast is not a buffet style. Three choices from their menu. Note: This hotel does not have any rooms with "2 bedrooms." Two beds, but not two bedrooms as advertised.
Stayed 3 nights in Jan 2024

8/10 Good

Seng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and old fashion hotel. Rooms are locked using a key, old fashioned-LOVE IT! Recommended if staying in Vientiane.
Response from The Management Team on 5 Jan 2023
Thank you for staying with us. We are looking forward to welcome you again.

8/10 Good

To

10/10 Excellent

Hisham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Stay
The property is well maintained; the staff is extremely courteous; and the srvice is excellent. The lication is convenient. I would recommend it.
Stayed 2 nights in Aug 2022
Response from souk on 5 Sept 2022
thank you

10/10 Excellent

James Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very relaxing stay
We were happy with our stay. The public areas of the hotel look fantastic. The room was a decent size and everything works. The hotel looked pricey, but very affordable. I was satisfied and thought it good value for money.
Stayed 4 nights in Jul 2022
Response from Souk on 28 Jul 2022
Dear James, Thanks you so much

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we stayed here for 4 nights and the service we receive was great! Especially when we had issues travelling home, they allowed us to use the WiFi to sort an alternate route home and we had to book another night with them The breakfast is ok - not much choice and could be better The hotel is also is in quite a quiet spot with not many places to eat around - you can walk into the centre which isn’t far
Stayed 1 night in Mar 2020
Response from Souk on 12 Mar 2020
Thanks you, we will update for Breakfast

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is pretty bad first day we stay has buffet breakfast is so so. 2nd-3rd day only 4 rooms were occupied so they serves breakfast on menu. Ham is no taste. Eggs are so well done and greasy the best thing is latte coffee included not instant. For the room, bedding is so comfortable and clean.
Stayed 3 nights in Feb 2020
Response from Souk on 20 Feb 2020
Dear Guest, We are very appreciate your , your commend is value able for our Property. We will check with our team and increase our Breakfast and service. Many Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with awesome staff. It’s clean, it has an elevator, room are comfy, and well maintained. It has restaurants around the places but it’s not the same as the popular locations near the river. So you’ll need to take a tuktuk to gate there. Beside that excellent place.
Stayed 1 night in Dec 2019
Response from Souk on 10 Jan 2020
Thanks you

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place to stay in Vientiane.
An eye opener of a hotel the moment you step through the door. Not at all what we were expecting this hotel is superb. Wonderful greeting from the young reception staff and greeted with cold drinks. Escorted to our room which can only be described as amazing it was huge. The bed was a vast expanse of slumbering comfort. Large bathroom with superb shower and bath. Cleanliness beyond compare. Breakfast is served in a lovely decorated restaurant. Close to the Patouxai Arch and a 30 minute walk to most of the good restaurants in Vientiane. 5star all round. Highly recommended.
Stayed 4 nights in Dec 2019
Response from Souk on 19 Dec 2019
Dear Martin, It is very value commend for our Property. We do hope to serve you again. Thanks you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great to stay
We stayed 3nights and 1 more night returned after visited other town for 3nights.It is 25 min walk from town centre or Mekong river side. It was hard to walk with polluted road side in hot sunny days. Even thought,we were happy to stay in this hotel. it's clean, nice bed and functional big bath room. The staff were friendly and willing to help us. View from the balcony was so interesting to observe any moment of the day. However air pollution was so bad from early morning to night, due to many mini bikes were running constantly at front of the hotel.
Stayed 1 night in Dec 2019
Response from Souk on 12 Dec 2019
Dear Guest , Please tell me ,if you would like to change room

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from souk on 17 Jul 2019
Thanks you

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A tidy and comfortable hotel in the centre of Vientiane, close to the Palace...about a 1.3km walk and very close to the Arch. Staff were friendly and helpful but English was difficult at times. One staff member spoke ok English but if he wasn't there other staff struggled. But they were very helpful. Breakfast was adequate. The hotel was value for money.
Stayed 2 nights in Mar 2019
Response from Souk on 18 Mar 2019
Very appreciate, Thanks for your comment We will improve and share with our team. thanks

10/10 Excellent

Sharif Atiqur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
We stayed here on a family vacation. It felt like a boutique hotel and we were pleasantly surprised to received almost personalised services. It started with offering complimentary airport pick-up. On arrival, we received an upgrade to the suite room. They provided additional bed for my daughter - at no extra cost. Even though the options at the buffet breakfast was basis, realising we have some food restrictions they immediately served some extra dishes for our table. The Manager also helped us to arrange a day trip.
Stayed 4 nights in Jan 2019
Response from Souk on 30 Jan 2019
We are very appreciate, your commend is very use full. Hope to see you again Thanks a lot

10/10 Excellent

kimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018
Response from souk on 17 Aug 2018
Thanks you so much

8/10 Good

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and very good service. Breakfast was good. Ate dinner in hotel restaurant it was very good. Hotel offers driver service to and from airport for a small fee.
Stayed 2 nights in May 2018
Response from SOUK on 7 Jul 2018
VERY APPRECIATE

10/10 Excellent

Katy, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building, inside and out. Comfortable, clean and well decorated rooms. I'd recommend being careful with the plumbing, as with any South East Asian country. When we were not as careful as we should have been the staff were happy to move us to a new room straight away, no problem at all :)
Stayed 9 nights in Jun 2018
Response from souk on 22 Jun 2018
Thank you for your commend

8/10 Good

Joseph

Liked: Cleanliness, property conditions & facilities, room comfort
Great place but too far from River and downtown area.
Response from souk on 10 May 2018
Thank you, Mekong River and town is around 2 km , walking around 10 to 15 min.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little far but we worth the cost of transport.
This is a great hotel for the cost. Comfortable, great breakfast, nice rooms, and very accommodating staff. Just remembered, your getting a great value for your your money but are a long walk or a 5 dollar Tuk Tuk ride to the most popular areas. Over all, still recommended.
Response from Souk on 4 Apr 2018
Thanks you

10/10 Excellent

Terry, Chiang Mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Four days in Vientiane
The Phasouk Vien Chantra hotel is a lovely French Colonial building which I believe is family owned. The decor is second to none and the staff are all lovely. We will return to the PVC in the near future. A short 2km stroll into downtown Vientiane, the PVC is in the embassy district near the Patyxay monument.
Stayed 4 nights in Mar 2018
Response from Souk on 23 Mar 2018
Thanks so much

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, friendly people, great service, convenient location, and good value
Stayed 3 nights in Feb 2018
Response from soukpaseuth on 18 Feb 2018
Your comment is very appreciate

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to monuments and temples. Friendly staff
Stayed 4 nights in Jan 2018
Response from Souk on 4 Feb 2018
Thank so much

10/10 Excellent

GARY D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A most pleasant experience!
Great place to relax and rest! The 5-star bed, duvet, sheets and pillows were the best I've ever had. The hospitality from every staff member was extraordinary. The hotel is only a year old and everything is new and spotlessly clean. I especially thank the manager, Ai, and Misses Lassie (sp?) for their interesting conversation! See you next year!
Stayed 2 nights in Jan 2018
Response from Souk on 27 Jan 2018
Thank so much Sir

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than expectation
Good price and value for this property. Overall is very good. friendly staff and breakfast .Only shortfall is the wifi signal not reach my room.
Stayed 1 night in Jan 2018
Response from Souk on 11 Jan 2018
dear Guest, Well receive your commend, we will improve our wifi signal. Thanks Regards

10/10 Excellent

Jiggy Nasty, Oklahoma, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant hotel in so-so surroundings
The hotel was definitely elegant and nicer than any I have stayed at in Vientiane. That being said, it is just better to stay in the city centre
Stayed 1 night in Dec 2017
thank you

10/10 Excellent

Chul S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I highly recommend this comfortable hotel. It was like my home. Plz do not hesitate to book here.
Stayed 2 nights in Nov 2017
Thank you so much

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, charming place
Really lovely hotel, super friendly staff, beautiful clean and comfortable rooms in a classic style with lots of space and high quality bedding. Bathroom was a high standard too, plumbing was a bit dodgy though (water went hot cold hot etc). Whole place looked like it had recently been refurbished. Food was ok. WiFi was fine for basic stuff. Not much in the local area but the hotel is on the main road into town so easy to grab a taxi. Recommended, I'd stay there again.
Stayed 2 nights in Oct 2017
Dear Sir or Madam, It is very use-full of your review for our Hotel. For some point, we need to checked. Thank you Regards Souk

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You Must Stay Here
It was a beautiful hotel and the staff too They were very hospitable and gracious and the bed and room was the best I stayed at. Great value for the price and only a ten minute tuk tuk to the old town
Stayed 1 night in Oct 2017
thank you

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't miss this hotel
Best hotel I have stayed in. It is a relatively new hotel and constructed with top quality material so the rooms not only were super comfortable but beautiful and the staff matched I recommend it to all travelers passing through Vientiane and it was only 2 km outside the old town
Stayed 2 nights in Oct 2017
Thank for your comment

10/10 Excellent

JAEKI

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jan 2024

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Beat

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sehr freundliches Personal
Stayed 4 nights in Mar 2023

8/10 Good

Keiichi

Liked: Room comfort
Disliked: Cleanliness
フロントスタッフが非常に親切なホテル
滞在中のフロントの対応がとても良く、親切、迅速、適切だった。感謝。 たった一つ納得が行かず、腹立たしく感じた事があった。それは宿泊はじめて4日目の朝、8時50分朝食を食べに食堂に降りて行くと、レストランには何もない。アレッと驚いた。前日までバッフェスタイルの食事が用意されていたのに、どうしたのか？ レストランの職員らに、苦情を言い、食事を用意する様に要求、説明を求めた。すると、考えられない、許せない返事が返って来た。 「われわれ以外に客がい居ない。バッフェは団体客があるときのみ用意する」と、言った。前代未聞だ。そして、メニューを持って来て、この中から注文しろ、と言う。怪しからん話だ。 責任者と交渉し、普段と同様の、われわれが食べていた食事を作らせた。と言っても、「卵の目玉焼、フルーツのスライスしたもの、紅茶のみ」。他は「ヨーグルトとコーンフレークの入った瓶を出すだけ」の話し。もちろん、「牛乳とオレンジジュース」も、グラスに一杯ずつ要求した。何と言う事はない。すぐに用意出来たではないか。ただ一つ「毎朝お粥が出ていた」ので、私はそれを頂いたし、体調のためにも一番欲しかった食事だったので、それを2人分直ぐに作って欲しい、と要求した。それも、少し時間が掛かったが、作ってくれた。全て。万事満足して朝食を頂けた。しかも、責任者の男性は「明日の朝もそれで良いか」と、尋ねてくれたので「宜しくお願いする」と、話しが纏まり、チェックアウトまで、満足した食事を頂く事が出来た。 そんな事件？があった他は、80点程度を献上出来るホテルの対応と、現況だった。 コロナウイルスの蔓延対策故、客が減ったのは理解出来る。だが、それを理由に「団体客が居ないと朝食は作らない」と言った理論、説明は通用しない。4つ星たるホテルがこれでは困ったものだ。 悪い印象と、スタッフの親切な行動との相反する二つの現象に挟まれた、理解し難い5泊6日のラオスはビェンチャンの滞在だった。
朝食が用意されなかったレストラン
レストラン
要求して準備された朝食
部屋、値は高いが広い
Stayed 5 nights in Feb 2020
Response from souk on 26 Feb 2020
Dear Mr. Keiich, Thanks you very much for your commend. It is a little to inform you about situation of Breakfast. We will make it better to serve Breakfast set menu. Thanks Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ラオスの中ではいい方かと
市街地から離れており、道路と幼稚園に面しているので騒がしい。夜も車の音が気になる。トイレを流すと汽笛のような大きい音がする。シャワーの水圧は弱い。部屋の電気は暗め。空港送迎は迎えは無料だが送りはUS5$かかる。迎え時車のエアコンがついておらずかなり暑かった。朝食は肉と卵とパン、コーヒー、ジュースだが卵以外の食べ物は温かくない。 部屋は比較的きれいで広く、エアコンもある。スタッフも親切でフレンドリー。
Stayed 2 nights in Feb 2020
Response from souk on 20 Feb 2020
Thanks you, for your commend. We will check at our side of service. Thanks

6/10 Okay

Verified traveller

Business traveller
Liked: Property conditions & facilities
古く趣があるが日本人向けではない
古い建物だがそれなりに綺麗には保たれている。 WiFiは使い物にならず。朝食は種類少ない。 このホテルに限らずラオス全般に言えますが蚊がとにかく多い。 フロントのお兄ちゃんが女性の斡旋をしつこく進めて来て断ると、一人で寝るの～？、とバカにされてむかついた。 日本人より白人が好む様なホテル。実際私以外は全て白人宿泊客でした。
Stayed 1 night in Jan 2020
Response from Souk on 6 Feb 2020
thanks for your commend we will try to make it better

8/10 Good

alice

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jan 2020
Response from souk on 22 Jan 2020
thanks

6/10 Okay

alice

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Séjour mitigé !
Je trouve que la propreté est limite, nous avons loué deux chambres. Le sol des salles de bain n'est pas très propres ainsi que les couloirs de l'hôtel aux étages, les serviettes de bain sont parfois tâchées ce qui rendent suspicieux le dégrès de nettoyage de celles-ci ainsi que les rideaux de douches. Mes normes d'hygiène et de propreté me semblent différentes que cet hôtel (étant personne ayant des chambres parfois à louer). Autrement la literie est correcte et la personne à la réception essaye de répondre à vos exigences. J'ai demandé à changer de chambre la première nuit (une fois pour la propreté) et l'autre pour la nuisance sonore surtout éviter les chambres qui donnent sur la rue. Autrement la chambre est bien décorée et agréable car spacieuse.
Stayed 1 night in Jan 2020
Response from Souk on 10 Jan 2020
well receive your commend We will share to our staff, it is very use full. Thanks

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tres bel hotel à la situation éloignée des visites
tres bel hotel raffine chambre spacieuse très propre personnel sympathique seul bemol le petit dejeuner n'est oas a la hauteur de l'hotel bannal et peu plaisant knack froid confiture en dosette mini carre de jambon omelette correcte emplacement dans une rue peu animee petits morceaux de fruit du dragon
Stayed 1 night in Oct 2019
Response from souk on 20 Nov 2019
Thanks for your use full commend. We will try to make it better.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
たいへん快適に過ごせるホテル！
Stayed 2 nights in Apr 2019
Response from Souk on 4 May 2019
Thanks you

8/10 Good

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from souk on 30 Jan 2019
Thanks

6/10 Okay

Verified traveller

それなりのホテル
シャワーの排水溝の流れが悪すぎて水が溜まり不衛生。それ以外は部屋も広く清潔で良かったと思います。
Stayed 1 night in Dec 2018
Response from Souk on 16 Jan 2019
Thanks you for your commend.we will check it again

10/10 Excellent

우현

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
비엔에서는 여기가 제일 좋았음
깨끗하고, 서비스도 좋았음
Stayed 1 night in Aug 2018
Response from souk on 10 Sept 2018
thanks you

10/10 Excellent

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A vintage building with 5 star service
Didn’t expect such cosy room and stylish hotel with 5 star service at a budget price. Its a bit out of the way but my experience staying here was great.
Stayed 1 night in Aug 2018
Response from souk on 4 Sept 2018
Thanks

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018
Response from souk on 20 Aug 2018
thanks

6/10 Okay

rim, korea

Disliked: Cleanliness, property conditions & facilities
하루자기에는나쁘지않음
구글에 찾아보고 빠뚜싸이와 가장가까운곳으로 골랐습니다. 비엔티안시내와는 거리가 다소있어보입니다. 방에 뜯어져있는 티와 안씻은듯한 커피포트, 욕조도청소되지않았고 샤워기는 물을틀었는데 흙탕물이 나왔습니다. 에어컨도 청소하지않아 목이아팠습니다. 그러나 조식은최고였습니다. 야간직원보다 주간직원이 더 친절합니다. 다시올의향은 없을듯합니다.
Stayed 1 night in May 2018
Response from souk on 4 Jun 2018
Dear Guest, It is value of your commend, we will make it better. Thank you

8/10 Good

Manadanee, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
โรงแรมสวย ห้องพักสะอาด พนักงานช่วยเหลือดี
ได้ใช้บริการรถรับส่ง ราคาไม่แพง พนักงานขับรถดี สุภาพ เรียกให้มารับดึก ก็มาได้ ไม่คิดเงินเพิ่ม
Stayed 1 night in Apr 2018
Response from souk on 30 Apr 2018
Thanks you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Empfehlenswertes Hotel, etwas abseits
Schönes Hotel mit gehobenem Service, gute Ausstattung und sehr sauber. Zum Frühstück kann man aus einer kleinen Auswahl bestellen, war recht gut. Das Hotel liegt etwas abseits an einer größeren Kreuzung, wir hatten jedoch ein Zimmer in eine ruhigere Straße und wir konnten den singenden Kindergartenkinder zuhören ;-) Zu Fuß ist man mit einem längeren Spaziergang in der Stadt, für alle halbwegs fitten Leute jedenfalls zu schaffen.
Stayed 1 night in Mar 2018
Response from Soukpaseuth on 17 Mar 2018
Bedanke mich sehr fuer ihre emphehlung.

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Reasonably new hotel, everything was in order, clean and nice. Quite busy road along side of the hotel, so expect some noise. It did not bother us though. Would stay here again!
Response from souk on 22 Feb 2018
Thank you

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon standing à prix compétitif.
Hôtel récent à la décoration cossue, typée ancien et particulièrement réussie. Le hall est séduisant, le restaurant élégant, la cage d'escalier superbe, on se croirait vraiment dans un petit palace d'autrefois. C'est vrai qu'en regardant de plus près la qualité des meubles trahissent une fabrication d'aujourd'hui mais bon c'est vraiment très agréable à regarder. Les chambres sont à l'avenant et rien ne manque. Salle de bain magnifique aux carreaux noirs et blancs type métro Parisien. Literie au confort exceptionnel. Par contre l'isolation est perfectible mais demandez une chambre à l'arrière et ce sera parfait. Petit déjeuner décevant.
Stayed 1 night in Feb 2018
Response from Khanthalansy on 17 Feb 2018
Cher Mr Philippe Nous voudrions vous exprimer notre salutation et nos remerciements pour vos importants commentaires a propos de notre Hotel. Dans l’avenir , nous vous assurons que nous allons ameliore le service du restaurant de l’Hotel, specialement nous devrons concentrer de plus dans la nourriture de notre menu pour satisfaire a nos clients et pour qu’ils puissent avoir beaucoup de choix a selectionner. Nous esperons vous render service encore a notre Hotel. Avec notre respect.