Lobby

Reviews of Clarion Pointe Vidalia - Lyons West

2.5 out of 5
Clarion Pointe Vidalia - Lyons West
1509 East First Street, Vidalia, GA

Reviews

8.0

Very good

Rating 10 - Excellent. 156 out of 396 reviews" "
Rating 8 - Good. 123 out of 396 reviews" "
Rating 6 - Okay. 64 out of 396 reviews" "
Rating 4 - Poor. 31 out of 396 reviews" "
Rating 2 - Terrible. 22 out of 396 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Eleanor

Travelled with family
Liked: Staff & service
Disliked: Amenities
Air conditioner seemed to put out a lot of moisture causing everything to feel damp, floor wet and dirty, so walking in socks or bare foot not an option.
Stayed 1 night in May 2024
Response from cbg on 22 May 2024
Dear Eleanor, thank you for taking the time to share your comments concerning your recent stay with us and bringing the information about the air conditioner to our attention. We apologize for the inconvenience that the air conditioner caused you.

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great visit. I stayed for a couple of weeks. I do not have a single comlaint.
Stayed 1 night in May 2024
Response from cbg on 20 May 2024
Hi Justin, thank you for sharing your comments concerning your recent stay with us. We appreciate your feedback and your business. We look forward to seeing you again the next time you are in the Vidalia area.

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service
Only complaint is the shower did not have much water pressure and the floor in the room was slippery probably used a dirty mop. Overall the hotel was clean.
Stayed 1 night in May 2024
Response from cbg on 20 May 2024
Hi Rodrigo, thank you for taking the time to review our hotel. We appreciate your feedback and apologize for the water pressure in your shower and for the room floor being slippery. We look forward to seeing you again the next time you are in the area.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from cbg on 21 May 2024
Dear Joseph, thank you for taking the time to review our hotel. We appreciate your business and your feedback concerning your stay. We look forward to seeing you again the next time you are in the Vidalia area.

6/10 Okay

Crystal

Travelled with family
Liked: Staff & service
Luis was very nice and helpful at checkin. The bed was really soft. It was decent for a one night stay. The tub had a dirt ring around it, the fridge was not cleaned out, and the carpeted steps (no elevator) were filthy. Luckily, the rooms do not have carpet. I’d stay for one night again, but I wish they would clean the carpets and the grounds of the exterior.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Crystal, We appreciate your feedback about Luis and the bed comfort during your stay. We value your observations and will share them with our team for further improvement. Our housekeeping team will address the cleanliness issues you noted. Thank you for your input, and we hope to welcome you back in the future.

4/10 Poor

BOB

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Advertised pool and spa. Not available
Stayed 2 nights in May 2024
Response from Guest Relations Management on 12 May 2024
Hi Bob,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by the unavailability of the pool and spa, despite them being advertised.We understand that the pool and spa facilities are important amenities for our guests, and we regret that they were not accessible during your stay. While we make every effort to ensure that all advertised amenities are operational, there may be occasions when maintenance or unforeseen circumstances require temporary closure. We apologize for any disappointment or inconvenience this may have caused.We appreciate your understanding, and we will review our communication processes to ensure that any changes or updates to amenities are communicated to our guests in a timely and accurate manner.Thank you for bringing this matter to our attention, and we apologize for any inconvenience caused. We value your feedback, as it helps us improve our services and facilities. If there is anything else we can do to assist you or make your future stays more enjoyable, please do not hesitate to contact our management team directly.We hope to have the opportunity to welcome you back in the future and provide you with a more complete and satisfying experience.

10/10 Excellent

Kaitlyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and room was very clean!
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 5 May 2024
Hi Kaitlyn,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Paulo, Woburn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area stay closed for a whole week.
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on 2 May 2024
Hi Paulo,Thank you for providing additional information. We apologize for the inconvenience caused by the closure of our pool area during your stay.The decision to close the pool area for a week was likely due to maintenance or unforeseen circumstances that required immediate attention. Our top priority is ensuring the safety and enjoyment of our guests, and sometimes temporary closures are necessary to address any issues or perform necessary repairs or renovations.We understand that the closure may have been disappointing, especially if you were looking forward to using the pool. We apologize for any inconvenience this may have caused and appreciate your understanding.If you have any further questions or concerns regarding the pool closure or if there's anything else we can assist you with, please feel free to let us know.

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All is well.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 2 May 2024
Hi Claudia,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

Rhonda

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is an older hotel, located directly behind a car wash and restaurant. The guest room smelled like an old cleaning rag; the air conditioning was inadequate, even for the month of April. The room was clean and spacious. For a woman traveling alone, I do NOT recommend this hotel. The parking lot had several service vehicles with men standing around drinking beer. None were impolite but I was concerned that one of the hotel staff was obviously enjoying the evening with the men and a bit intoxicated himself. The staff overall were very pleasant and eager to please.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Rhonda, We appreciate your feedback on your recent stay. We're glad you found your room clean and spacious. Your safety and comfort are our priorities, and we take all feedback seriously. Should you have any concerns during your stay, please don't hesitate to reach out to our team for assistance.

10/10 Excellent

Trinity

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great as always
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Trinity,We are pleased to hear that you enjoyed your stay with us! We strive to provide a wonderful experience for all our guests. Should you have any feedback or suggestions for us, please feel free to reach out to our management team directly. Your input is valuable to us.

10/10 Excellent

Trinity

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Hi Trinity,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 12 Apr 2024
Hi Dave,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Andra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival we were greeted by staff. The grounds, lobby area and carpet was clean. Front desk clerk was customer friendly and knowledgable. The hotel looks like the website photos. The room was clean, spacious and clean smelling. A large screen TV and a great makeup light in the bathroom. Breakfast had many options - hot and cold by 8:45 it was cooling down and not enough - the taste was very good. I would recommend this hotel to travelers. Breakfast hours very inconvenient for travelers :6 am 9 am even on weekends.
Stayed 4 nights in Mar 2024
Response from Guest Relations Management on 6 Apr 2024
Hi Andra,Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We are delighted to hear that you had a positive experience overall and that our staff, cleanliness, and amenities met your expectations.We appreciate your kind words about the cleanliness of our grounds, lobby area, and carpet. Our team takes pride in maintaining a clean and welcoming environment for our guests, and we are glad it was reflected during your stay. It's also wonderful to hear that the front desk clerk provided friendly and knowledgeable service, enhancing your overall experience.We are pleased that the room met your expectations in terms of cleanliness, spaciousness, and pleasant scent. We strive to provide comfortable accommodations for our guests, and we are glad that you found the room to be enjoyable. It's great to hear that you appreciated the large-screen TV and the makeup light in the bathroom as well.We appreciate your feedback regarding the breakfast options and taste. We are glad that there were many options available and that the taste was to your satisfaction. However, we apologize for the inconvenience caused by the breakfast hours. We understand that having more flexible breakfast hours would be beneficial for travelers, and we will take your feedback into consideration for future improvements.Thank you for recommending our hotel to other travelers. We value your recommendation and appreciate your trust in us.If you have any further comments or if there is anything else we can assist you with, please feel free to reach out to our customer service team.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Refrigerator didn’t work (freezer was frozen but fridge was hot). Other than that, all was great.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Toni,Thank you for sharing your feedback with us. We appreciate your kind words about the rest of your stay and apologize for the inconvenience you experienced with the refrigerator. Your comments have been noted for our improvement efforts. We hope to welcome you back in the future for an even better experience.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it close to the road and close to a fantastic Mexican restaurant. Room was very nice. No complaints.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 15 Mar 2024
Hi John,Thank you for taking the time to provide feedback about your recent stay at our hotel. We greatly appreciate your positive comments and are delighted to hear that you had a pleasant experience.We're glad to know that you found our hotel's location convenient, being close to the road and in proximity to a fantastic Mexican restaurant. It's always great when guests can easily access nearby amenities and dining options.We're pleased to hear that you enjoyed your room and that it met your expectations. Providing comfortable and well-appointed rooms is important to us, and we're glad that you found your accommodations to be very nice.Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit. If there is anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Alexandria

Stayed 1 night in Mar 2024
Response from Guest Relations Management on 2 Apr 2024
Hi Alexandria,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

6/10 Okay

Dixie, Crestview

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
No elevator, hall ways nasty looking ,
Stayed 2 nights in Mar 2024
Response from Guest Relations Management on 30 Mar 2024
Hi Dixie,Thank you for sharing your feedback about your recent stay at our hotel. We understand that the absence of an elevator may have been inconvenient for you. While we do not currently have an elevator in our property, we strive to make our guests' stay as comfortable as possible. We appreciate your understanding and patience during your time with us.Regarding the appearance of the hallways, we take cleanliness seriously, and our housekeeping team works diligently to maintain a clean and inviting environment throughout the hotel. We will review our cleaning procedures to ensure that the hallways are well-maintained and present a more appealing appearance.Your feedback is important to us as we continuously strive to improve our facilities and services. We appreciate you bringing these matters to our attention, and we will take your comments into consideration as we evaluate opportunities for enhancements.If there is anything else you would like to discuss or if you have any further comments, please feel free to reach out to our customer service team. We value your feedback and the opportunity to address your concerns.We appreciate your choosing our hotel for your stay and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Rosselle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon as I enter the lobby, I felt like it's home away from home. It's clean and smells fresh. The staff are nice and breakroom was stocked with free coffee and tea. Our room was clean and smells really nice with toiletries neatly provided as well. Although is was an hour away from where we are supposed to attend business to, it didnt' matter because everything about this property was great. I will definitely consider this hotel again in the future when we need to stay around Statesborough area. The drive was nothing compared to the relaxing and safe feeling we got while staying at this property.
Stayed 1 night in Feb 2024
Response from Guest Relations Management on 6 Mar 2024
Hi Rosselle,Thank you so much for taking the time to share your positive experience during your recent stay at our hotel. We are delighted to hear that you felt at home and enjoyed your time with us.We are thrilled that you found our lobby to be welcoming and that it had a clean and fresh ambiance. It's great to know that our staff was friendly and that you appreciated the complimentary coffee and tea in the breakroom. We strive to provide a comfortable and enjoyable experience for all our guests, and we are glad that we met your expectations.We are also pleased to hear that your room was clean, well-maintained, and had a pleasant aroma. Our team takes pride in providing exceptional housekeeping services, and we are glad that it made a positive impression on you. It's wonderful to know that the toiletries were neatly provided and added to your overall comfort.While we understand that the distance from your business destination was a bit inconvenient, we are grateful that you found our property to be great enough to make up for it. We appreciate your willingness to consider staying with us again in the future when you are in the Statesboro area.Thank you for your kind words about the relaxing and safe feeling you experienced during your stay. The comfort and security of our guests are of utmost importance to us, and we are glad that we could provide that for you.We truly appreciate your feedback and recommendation. If there is anything else we can do to assist you or if you have any further feedback, please do not hesitate to reach out to us. We look forward to welcoming you back on your next visit.

6/10 Okay

Andrea

Travelled with family and small children
Disliked: Cleanliness, amenities
There was food left in the microwave and black hairs in the bathroom. We booked this hotel solely for the indoor pool and upon arrival found out it’s closed until May. My little ones are devastated.
Stayed 1 night in Mar 2024
Response from Manager on 3 Mar 2024
Hello Andrea,We appreciate your feedback and apologize for any inconvenience you experienced. We recommend reaching out to our management team directly to address your concerns and explore possible solutions for your disappointment. Thank you for bringing this to our attention as we strive to improve our guests' experiences.

6/10 Okay

joanne

Business traveller
Disliked: Cleanliness
The night shift clerk was asleep each time I went to the desk. She also tired to charge me $100 extra because someone in the past vandalized a room not associated with me. The stairs and carpet at both entrances were not clean. My room smelled like smoke.
Stayed 2 nights in Feb 2024
Response from Manager on 29 Feb 2024
Hello joanne, We apologize for any inconveniences you experienced during your stay. Guest feedback is valuable to us for improvement purposes, we will address these issues with our team to ensure a better guest experience in the future.

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT DO IT
Floor was dirty, people were loud at night, and someone tried to come in my room. I wouldn’t suggest staying here if you want a nights rest, especially if your room is by the stairs. A man (maybe the owner) roams around staring at you in the parking lot and halls. Kinda creepy. I wouldn’t recommend.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Michele, We appreciate you sharing your feedback with us. We take all concerns seriously and aim to provide a comfortable stay for all our guests. Your comments will be shared with the appropriate teams for further review. Thank you for bringing these matters to our attention.

8/10 Good

paul, Vassalboro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good hotel. Rooms could use a little updating, you can see where they removed dressers from the wall. There was nowhere to put your clothes.
Stayed 7 nights in Feb 2024
Response from Guest Relations Management on 24 Feb 2024
Hi Paul,Thank you for providing feedback on your recent stay at our hotel. We're pleased to hear that you had an overall good experience.We appreciate your comments regarding the rooms and the need for some updates. We understand that the removal of dressers from the wall may have left a noticeable impact on the room's aesthetics and functionality. Your feedback is valuable to us, and we will take it into consideration as we plan for future renovations and room enhancements.We apologize for any inconvenience caused by the lack of storage space for your clothes. We understand the importance of having adequate storage options in the rooms, and we will evaluate this aspect to ensure that our guests have a comfortable and convenient stay.Your feedback is greatly appreciated as it helps us identify areas for improvement. We value your patronage and hope to have the opportunity to welcome you back in the future, offering an enhanced experience that addresses your concerns.Thank you again for sharing your comments. We look forward to serving you again.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Relations Management on 20 Feb 2024
Hi Joseph,Thank you for your review and for taking the time to share your rating about your recent stay at our hotel!We are delighted to hear that you had a good experience and enjoyed most aspects of your stay. Providing our guests with a comfortable and accommodating experience is our top priority, and we are happy to know that we succeeded in meeting your expectations. Please don't hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Once again, thank you for choosing our hotel and for sharing your positive review. We await the opportunity to serve you again soon!

4/10 Poor

Jeffrey

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I had to make a last minute trip to Vidalia, so this was the only hotel with rooms available. Their website indicated that they had been recently renovated, so I thought it would be okay. Cable and internet are terrible. The room TV was new, but the picture quality was like something from the 90s. The internet speed was also very slow. It was faster to just use my phone as a hot spot. The last straw was when a roach ran across my bathroom sink while I was getting ready in the morning.
Stayed 6 nights in Feb 2024
Response from cbg on 19 Feb 2024
Dear Jeffrey, thank you for taking the time to review our hotel. Please be assured that we use your comments to see what areas that we need to improve. Please accept our apologies for any inconvenience that the above issues caused you.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Recent visit
Hello, The outside grounds were un-kept and there was trash in the landscaping.
Stayed 2 nights in Feb 2024
Response from cbg on 19 Feb 2024
Thank you for taking the time to comment on your recent visit. We appreciate your business and for bringing the condition of the outside grounds to our attention.

6/10 Okay

Tatisha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Recent Visit
I visited the hotel about 4 year ago. It has declined over the years. I used the iron underneath it was filthy. I reported it to the attendant.
Stayed 1 night in Feb 2024
Response from cbg on 6 Feb 2024
Thank you for taking the time to review our hotel. We use your comments concerning your recent stay to see what areas we still need to improve upon. Thank you for bringing the iron holders condition to our attention

10/10 Excellent

Warren

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A good value for the price, clean, all necessary amenities, and quiet!
Stayed 2 nights in Feb 2024
Response from cbg on 6 Feb 2024
Thank you for taking the time to review our hotel. We appreciate your comments and your business.

6/10 Okay

andrew

1
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello andrew,Thank you for taking the time to share your experience with us. We apologize for any inconvenience you encountered during your stay. We appreciate your feedback and will address your concerns with our team to ensure a more enjoyable stay for our future guests. We value your business and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Verified traveller

Business traveller
Hotel has a lot workers staying there during week. Look like that are trying to face lift the bed and etc.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 25 Jan 2024
Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your observations regarding the presence of workers staying at the hotel during the week and their efforts to improve the facilities, such as the beds.We apologize if the presence of workers caused any inconvenience during your stay. At times, we may have contractors or employees staying at our hotel while they work on property improvements. These efforts are part of our ongoing commitment to providing a comfortable and updated environment for our guests.We appreciate your understanding and patience as we work to enhance our facilities. If there is anything else we can do to make your future stays more enjoyable or if you have any further feedback, please do not hesitate to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back on your next visit.

4/10 Poor

David

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from cbg on 22 Jan 2024
Thank you for taking the time to review our hotel. We appreciate your feedback.

6/10 Okay

Ryan

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Started bad ended okay
I was called the day of my check in and was told they overbooked. They then asked if I absolutely had to have two beds I informed them yes I needed two beds they said okay we will handle it. I get there to check in and was told sorry they shouldn’t have told you that and handed me a key to a single king bed room. The frustrating part was that they informed me over the phone they would handle it then when I check in they spring this on me. At the time it was too late to go somewhere else. The staff the next day was able to find me a room and get me moved so thank you to that person.
Stayed 2 nights in Jan 2024
Response from cbg on 22 Jan 2024
Thank you for taking the time to review our hotel. Due to an inventory glitch in the system on 1/19/24 that showed that we had 10 more non smoking doubles than we actually have in the hotel, we were overbooked by those 10 rooms. I do apologize again for not being able to get you in a room with 2 beds that first night. I'm glad you survived the cold ride back home yesterday.

10/10 Excellent

Tracy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is comfortable, clean and the breakfast is good. Highly recommend. We drove an extra 45 minutes to stay here again after our last hotel experience in Statesboro.
Stayed 2 nights in Jan 2024
Response from cbg on 15 Jan 2024
Thank you for taking the time to share your comments concerning your recent stay with us. We appreciate your feedback and look forward to seeing you again the next time you are in the area.

10/10 Excellent

christen, Port St. Lucie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello christen,We are thrilled to hear that you had such a wonderful experience during your stay at our hotel! We strive to provide exceptional service and create memorable moments for our guests. Should you have any further feedback or comments, please do not hesitate to reach out to us. We hope to welcome you back again soon for another excellent stay!

2/10 Terrible

NADINE

Travelled with family
Stayed 2 nights in Jan 2024
Response from Guest Relations Management on 9 Jan 2024
Hi Nadine,We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Clarke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 9 Jan 2024
Hi Clarke,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Mary

Stayed 1 night in Jan 2024
Response from cbg on 7 Jan 2024
Thank you for taking the time to review our hotel. We appreciate your feedback.

10/10 Excellent

Mary

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from cbg on 7 Jan 2024
Thank you for sharing your review. We appreciate your business and your feedback.

10/10 Excellent

Lucky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Newly remodeled
Stayed 2 nights in Dec 2023
Response from cbg on 1 Jan 2024
Thank you for taking the time to review our hotel. We appreciate your feedback and look forward to seeing you again the next time you are in the area.

10/10 Excellent

Charley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was exceptional.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on 31 Dec 2023
Hi Charley,We're delighted to hear that our front desk staff provided you with exceptional service! We take great pride in our team's dedication to ensuring a positive guest experience.Your kind words about our front desk staff are truly appreciated. We strive to hire and train individuals who are not only knowledgeable and efficient but also friendly and attentive. It's wonderful to know that their efforts made a positive impression on you.We will be sure to pass along your compliments to our front desk team. They will be thrilled to hear that their exceptional service made a difference during your stay.Thank you for taking the time to acknowledge our staff's efforts. We look forward to welcoming you back and providing you with another outstanding experience.

10/10 Excellent

Gregory, Chesapeake

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and seemed updated. Only downside was a very slight strange smell in the halls (might be a cleaning supply they were using).
Stayed 1 night in Dec 2023
Response from cbg on 1 Jan 2024
Thank you for taking the time to share your comments concerning your recent stay with us. We use your feedback to see what areas we can improve upon. Please be assured that we will look into the strange smell in the halls. Thank you for bringing it to our attention.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 24 Dec 2023
Hello Sandra,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide excellent service and a memorable stay to all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Guest Relations Management on 18 Dec 2023
Hi David,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

10/10 Excellent

Mark, Winder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in Dec 2023
Response from Manager on 17 Dec 2023
Hello Mark,Thank you for your feedback on our hotel's excellent location. We are delighted to know that you found it to be convenient for your stay. We hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Amanda

Stayed 1 night in Dec 2023
Response from cbg on 1 Jan 2024
Thank you for taking the time to review our hotel. We appreciate your business and your feedback.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from cbg on 11 Dec 2023
Thank you for taking the time to review our hotel. We appreciate your feedback and look forward to seeing you again the next time you are in the area.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was very nice.
Stayed 1 night in Dec 2023
Response from cbg on 7 Dec 2023
Thank you for taking the time to review our hotel. Please be assured that we will forward your comments to the front desk staff. Hope to see you again the next time you are in the area.

8/10 Good

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable. Water pressure could be better, but overall I would definitely stay here again.
Stayed 1 night in Dec 2023
Response from cbg on 7 Dec 2023
Thank you for taking the time to share your comments concerning your recent stay with us. We use your comments to determine what areas we still need to improve upon. We hope to see you again the next time you are in the area.

6/10 Okay

Joanna

Stayed 2 nights in Nov 2023
Response from Guest Relations Management on 15 Dec 2023
Hi Joanna, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

2/10 Terrible

Kristin, alphareta

Disliked: Cleanliness, staff & service, property conditions & facilities
Water came out of the tap dark brown. Very dated and dirty hotel.
Stayed 1 night in Nov 2023
Response from cbg on 15 Nov 2023
Thank you for taking the time to review our hotel. We use your feedback to see what areas we still need to make improvements in. Please accept our apologies for any inconvenience that you may have experienced during your stay. Your comments will also be forwarded to upper management and maintenance.