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Reviews of The Avenue Suites

4 out of 5
The Avenue Suites
1390 Tiamiyu Savage, Victoria island, Lagos

Reviews

6.8
Rating 10 - Excellent. 5 out of 35 reviews" "
Rating 8 - Good. 18 out of 35 reviews" "
Rating 6 - Okay. 3 out of 35 reviews" "
Rating 4 - Poor. 4 out of 35 reviews" "
Rating 2 - Terrible. 5 out of 35 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Vasuthdaven

Bathroom had no towels TV had no reception Safe was not working Lights switches had grime on them Lack of cleaning Poor value for money
Stayed 1 night in Feb 2023
Response from The Avenue Suites VI on 8 Feb 2023
Dear esteemed guest, we sincerely apologise about your experience during your stay with us at the Avenue Suites and we promise to improve our services such that you get better value for pay.Thank you for choosing The Avenue Suites VI as your most preferred Hotel. Warm Regards

2/10 Terrible

Oludare

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Hotel is totally run down. Next morning, there was no water to take a bath, was late for my conference. Furnitures we all old and not presentable. I regretted paying $150 for such experience.
Stayed 1 night in Jan 2023
Response from Management on 23 Jan 2023
Dear Mr Oludare,We are appreciate your sincere feedback.I sincerely apologize for the unpleasant experience that you had while staying with us.All highlighted concerns are currently receiving management attention. We are pleased to inform you that renovation of the hotel is ongoing and will be completed in due time. We do hope you will give us a chance to redeem our image.Kind Regards,Management

10/10 Excellent

Jeff

Liked: Staff & service, amenities, property conditions & facilities
T
Stayed 4 nights in Nov 2022

2/10 Terrible

Kazumichi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no buffet breakfast and is too slow to serve. Had to wait for 30 min after order and had no time to eat. Online payment machines were not working due to connection problem. Had to withdraw money from the ATM to make payment.
Stayed 3 nights in Sep 2022

6/10 Okay

Salisu

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Segun Baruwa on 21 Jan 2020
Dear Esteemed Guest, Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and are looking forward to having you again as a guest in our hotel.

4/10 Poor

Tonye

Business traveller, Travelled with family
Disliked: Staff & service, room comfort
Choose another hotel
The WiFi was horrible. Made it impossible to work. The food was disgusting from the restaurant
Stayed 4 nights in Dec 2019
Response from Segun Baruwa on 21 Jan 2020
Dear Tonye,Your feedback helps us identify the areas in which we can improve. At present we’re taking steps to upgrade internet facilities, and also implementing utmost care in general restaurant services. We’ll give in more efforts to provide you a better personalized when you visit us next time.

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Adesegun Baruwa (Front Office Manager) on 25 Dec 2019
Dear Valued Guest, Thank you for your kind words. Hoping to see you again soon.

8/10 Good

Jude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Adesegun (FO Manager) on 31 Oct 2019
Dear Guest. We appreciate your positive feedback about our hotel and we do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area gain soon, don’t hesitate to call us

8/10 Good

Jude

Stayed 3 nights in Sep 2019

4/10 Poor

Olumide

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
No royal treatment, disappointed.
Definitely not for the discerning international traveler. The 4 stars is over rated. Simple comforts like stationary and shoe mitt not available in the rooms. The claim of a royal treatment for guests is a bit of a stretch. I was disappointed as I expected more from the information and pictures on the website. On checkout, the front desk refused to print a record of my stay because the reservation was done on Hotel.com. That was a first for me!!
Stayed 2 nights in Aug 2019

8/10 Good

david

Liked: Cleanliness, staff & service, room comfort
Decent hotel overall
Friendly staff, good location, good (but not great) room, bathroom ok (could be better), really good/welcoming lobby.
Stayed 3 nights in Apr 2019

8/10 Good

Leon, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Avenue is a great hotel with wonderful spacious rooms. Can use some modern furniture. Otherwise clean and nice with great bathrooms
Stayed 6 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The restaurant in the hotel had a great assortment and delicious food
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Feb 2018

10/10 Excellent

Rachel

Liked: Staff & service, property conditions & facilities, room comfort
Great experience
This hotel was better than it looked on internet, I was pleasantly surprised on arrival with its well designed and kept lobby area and lift and stylish top floor restaurant. The room was well equipped and spacious, nice toiletries in bathroom. Internet was great. For VI I think it was good value for money, certainly had a feeling of luxury and staff were courteous.
Stayed 2 nights in Nov 2017
Dear Valued Guest. Thank you for your review and for choosing our hotel. It is delightful to know that you found our hotel cozy and that you enjoyed your stay. We shall be looking forward to having you again as a guest in our hotel in the nearest future.

2/10 Terrible

bamikole

Disliked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Dikko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
greated with roaches which was confirmed and left
didn't bother spending night and battling for refund for 2 weeks

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad but room for improvement
the hotel is very nice building, great location, but the organization of their service was a bit of a challenge. Room service required multiple calls. The A/C was very strong but if it was off the room was a bit musty.
Response from General Manager on 4 Oct 2016
Dear Valued Guest, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our room service staff didn't meet your expectations. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So Far so Good. I like this hotel : 8.5-9.0/10
Had quite a pleasant stay and I will be back. Corncierge was extremely helpful and nice. Interior of the hotel, especially the lobby, was beautiful. The rooms are very spacious. All the staff of the hotel were very friendly and helpful. My only concern is that the Nightly rates will increase after more people discover The Avenue Suites and rate it high :) Security here is good for those who are concerned. Stayed 5 nights. And Yes, You must have the Sushi!!!!! Nightlife : Try the clubs/lounge in V.I and Lekki. The downside: THE GYM! Not sure how the Hotel management with solve this. Maybe constructing a new one on the 6th/7th floor. Overall 8.5-9.0 /10
Response from General Manager on 4 Oct 2016
Dear Guest, Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

8/10 Good

Anton, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value comfortable hotel
Its hard to find a comfortable hotel in Lagos at a reasonable price. I had a weekend to stay so wa very glad to be in this hotel. Safe to walk around, a cultural centre with theatre and music and restaurants nearby.

2/10 Terrible

Vikas, Lagos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic rooms & service
Damp and Mouldy rooms. Pathetic maintenance and cleanliness levels. Had paid for 6 nights but checked out after spending one night. They refused to refund the amount, was better to lose money than to fall sick. The kettle didn't work, no supplies of tea / sugar / water in the room. Staff was unprofessional and untrained. Breakfast sucked!!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Over rated hotel experience
Didn't have a good experience on arrival. Arrived late. Asked if there was a place to eat. I was told to go up to the Restaurant on the 6th floor only to be told upon getting there that the Kitchen was closed. Restaurant manager didn't seem interest to see that I got food. Tried to eat in the Restaurant the next day but I'm allergic to smoke and there is really no separation between the smoking and non-smoking section. Tried the upstairs sushi bar area but that didn't help. Definitely would not stay here again just for that reason.

8/10 Good

Isaac, Lagos

Liked: Cleanliness, property conditions & facilities, room comfort
Nice!
Pretty decent and standard

10/10 Excellent

Victoria, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feeling safe and well taken care in Lagos...
We LOVED this hotel. We stayed here two nights at the beginning of our trip. It was so nice, we cancelled the place we planned to stay the night before we left Lagos just to stay here again. Staff was very friendly and helpful. The rooms were clean. Bathrooms were spacious. A few more English television channels would be nice. There was a minor issue over one of us having to pay for the free breakfast. But, when we explained we both could have for free the day before, they did not make us pay. I believe I read about that same issue in some other reviews. If two people stay in a room, two people should be offered the complimentary breakfast. The city of Lagos is doing work on the beachfront, so a full ocean view room may not actually be full view any more (they were filling in the area with sand for future development). That was disappointing when I paid for full view. If the power went out, generators kicked in immediately -- not always a given in Nigeria...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, spacious rooms, nice restaurant
Very good hotel, well situated on Victoria Island, which is a calmer & safer area to stay when visiting Lagos. The rooms were spacious, comfortable, and the hotel restaurant/rooftop lounge was quite nice. This wasn't a top luxury hotel, but for the price it definitely exceeded expectations for a 4-star in Nigeria. Wi-fi worked pretty well.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
One night in lagos
One night stay for social reasons, nice hotel, my sea view was actually the car park but as they say in Nigeria no wahala...

8/10 Good

Kunle, Surrey UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
really very nice
I was pleasantly surprised as I had played down my expectations. I have booked other hotels on the basis of reviews but been disappointed. I was most impressed with the staff who were accommodating and eager to please. The rooms are clean and tidy. Try and stay in the beach facing room if you can, but understandably they are quickest to go.

8/10 Good

Verified traveller

Liked: Cleanliness
Stay in Avenue, Lagos
The hotel is new. However, the wifi is not stable even during the duration of the power availability. The chair in the room is too low and not ideal.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel For Travel
I traveled for business from the US and this hotel exceeded my expectations. The staff was very helpful and made my stay very comfortable. The food was excellent and the wifi worked. I will definitely stay in this hotel again.

8/10 Good

Folarin, Port Harcourt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice ambience
One night stay, arrived late, but could still see that the hotel is good. Quite rooms even on the main island traffic route. Breakfast is okay too, and I think the staff are quite courteous The price of the room is a bit high in my opinion I will definitely stay in the hotel.

8/10 Good

Sultan

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Mar 2020

6/10 Okay

EMMANUEL

Liked: Cleanliness, staff & service, property conditions & facilities