Dear Mr Kingsley, Thank you for your feedback.We are committed to providing a memorable experience for all our guests as guests’ satisfaction is our top priority. However, we regret to hear yours fell short of our standards. Is there a specific area where our service could have been better? This would help us identify areas for improvement. We also acknowledge certain parts of our property need an upgrade and we assure you that we are working in each hotel to address these concerns. Finally, although the majority of our guests appreciate the energy a vibrant business environment creates, we understand this isn’t for everyone so for future stays, allow me recommend to you our Eko Suites and Eko Signature hotels. I am certain you will appreciate the additional tranquillity these hotels offer. We are always striving to improve and we hope to see you again soon for a better experience with us. With kind regards, assuring you of our best attention at all times,Elizabeth.

Cher Monsieur Noel,Merci bien de partager avec nous votre experience à Eko Hotels & Suites.Nous sommes heureux de savoir que vous avez apprécié la beauté de notre hotel et les nombreuses activités que nous proposons. Y a-t-il quelque chose de particulier que vous avez apprécié pendant votre séjour? Ou peut-être que souhaiteriez-vous que nous améliorions ?Nous aimerions en savoir plus sur votre expérience.Cordialement,Élisabeth.