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Reviews of The Union Club of British Columbia

3 out of 5
The Union Club of British Columbia
805 Gordon Street, Victoria, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 150 out of 297 reviews" "
Rating 8 - Good. 97 out of 297 reviews" "
Rating 6 - Okay. 32 out of 297 reviews" "
Rating 4 - Poor. 10 out of 297 reviews" "
Rating 2 - Terrible. 8 out of 297 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Min on 13 May 2024
We are pleased to see you enjoyed your stay and hope to see you again!

8/10 Good

Marilee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would have appreciated having a coffee machine in the room.
Stayed 2 nights in Apr 2024
Response from Grace on 4 May 2024
Thank you for your review! We do have freshly brewed coffee and tea available for all guests in the reading room, but understand the convenience of a coffee machine in the room. We hope you enjoyed your stay otherwise!

4/10 Poor

Joseph

Travelled with family, Travelled with group
Disliked: Staff & service, amenities
Yes to rats, no to hats. So first off I would like to say this hotel has comfy beds and is in a perfect location. The stuffiness, and the fact they did not want us there, was off putting. I am not young, I am 43, but when I walked in the door I felt like a teenager breaking into my grandparents library. We followed the dress code, but it would shift slightly based on who we were. An example of that was that they specifically did not allow baseball caps. So I wore a jaunty newsboy hat. I was approached by staff, "We do not allow hats in the Union Club." Ok, then say that in your rules. "We do not allow hats", is much easier and clearer statement than saying we do not allow a specific hat. Then walks in a 70 , probably member, wearing a terrible and cheap looking tan ball cap. He walks in, sits down, no one says anything or approaches them. We saw a few examples of that. 70 guy walking in wearing all sweats, but we couldn't wear nice sneakers. Double standards, cause kids these days. Every time we walked in the wait staff, would look at us like we broke in and were not in the right place. Then would simply ignored us. Even when I was able to flag the waiter down he walked away before my wife could order a drink, which then we had to stop him to ask for her order. Definitely had an error that woman should better be seen. The drink was amazing though, best Old Fashioned I had on the trip. Exterminate the mice, you are a place with food. Traps aren't enough.
Stayed 2 nights in Apr 2024
Response from VIC on 15 Apr 2024
Hi Joseph. Thank you for taking the time to send us a review. This is certainly not the atmosphere we strive to provide and I do apologize to both you and your wife that this was your experience. I have shared your comments with our staff and followed up on the issues that you have shared.

8/10 Good

Vinodh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What did we like: 1) Located right in the Victoria downtown. If you arrive by Ferry, you can walk to the hotel. 2) Royal BC Museum, Legislative assembly of British Columbia, Fisherman's Wharf, Victoria Pier, Miniature World, Empress Hotel National Historic Site of Canada, Government Street and Victoria Bug Zoo are all walkable from the hotel. 3) The check-in time was 4 pm. We arrived at 10:15 am. We went to the hotel to ask them to hold our luggage. But they told us the room is ready and we can check-in if we want. So, we got our room keys at 10:15 am itself. 4) The lady at the reception was super nice and very helpful. Customer service was quite amazing. What didn't we like: 1) We paid $20 (Canadian dollars) per day for parking, but we got a parking spot in a public garage that is a few blocks away. The problem is, it is a gated parking lot and there is no attendant on the weekends. The hotel has only two key cards to go in or out of the garage that is a few blocks away. So, every time you have to take your car out or to park it during weekends, you have to go to the hotel and get the keycard from the reception and then bring it back immediately (because they have only 2 access cards). 2) There is no Microwave in the hotel room. 3) If you do not wear formal shoes and buttoned up shirts with a collar, you cannot use their on-premise restaurant or reading area. But they do have some shoes and shirts that you can borrow if you want to use these facilities.
Stayed 2 nights in Mar 2024
Response from VIC on 3 Apr 2024
We are so pleased that you enjoyed your stay! I have shared your comments with our team. We hope your travels bring you back to the city soon.

8/10 Good

Susan

Stayed 1 night in Mar 2024
Response from Grace on 15 Apr 2024
We are pleased to see you enjoyed your stay and hope to see you again!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great classic building, very friendly and helpful staff. Close to everything downtown. Will stay again
Stayed 2 nights in Mar 2024
Response from Min on 12 Mar 2024
Good day Kevin,Thank you for your warm review. We are so glad that you enjoyed the stay with us and had a good experience. We look forward to welcoming you again.Have a great day.Sincerely,

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The parking was a hassle
Stayed 3 nights in Mar 2024
Response from VIC on 7 Mar 2024
Thank you for your review. We are pleased you enjoyed your stay at the Inn. We realize the off-site park-ade is not ideal and do apologize that it was inconvenient.

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were amazing. The property is so quaint and the original artwork in common areas was impressive. I would recommend mentioning to guests that there is a dress code for the dining room. I was in town for a running race and had not brought anything other than jeans, a nice sweater and my Blundstones.
Stayed 2 nights in Feb 2024
Response from VIC on 19 Feb 2024
Thank you Gayle! We are so pleased you enjoyed your stay. I have shared your comments with our team.

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
What a nice place! Close to everything and not too expensive for where it is
Stayed 1 night in Feb 2024
Response from VIC on 19 Feb 2024
Thank you for staying with us, Aaron! We are pleased that you had a great stay and hope to see you again.

10/10 Excellent

Ariane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay. Great dining options and friendly staff. Property is very historical.
Stayed 1 night in Jan 2024
Response from VIC on 24 Jan 2024
We are so pleased that you had a great stay. I have shared your kind review with the staff. We hope to see you again!

10/10 Excellent

Ian

Stayed 1 night in Dec 2023
Response from VIC on 3 Jan 2024
We are so happy that you enjoyed your stay! Thank you.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Vic on 21 Nov 2023
Thank you for your review. We are so pleased that you enjoyed your stay and hope to see you again soon!

8/10 Good

Piers

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Vic on 2 Sept 2023
Thank you for staying with us!

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Vic on 23 Aug 2023
Thank you for staying with us and for leaving us a review.

6/10 Okay

Edward

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great liocation, but the room did not match the description or photos and was in need of a refresh. The common areas were nice, but the smell of fish from the resturant could be smelled throughout the common areas and first floor. Friendly staff, nice reading room.
Stayed 3 nights in Aug 2023
Response from Vic on 23 Aug 2023
Thank you for takign the time to leave us a review. we were pleased you like the location. Every room at the inn is unique. I have shared your comments with our team.

10/10 Excellent

Manish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and well kept property. Has preserved Victorian heritage and abound in classic style. Must have experience
Stayed 1 night in Aug 2023
Response from Vic on 15 Aug 2023
We are so pleased that you enjoyed your stay and our heritage building. We hope the rest of your trip was fantastic! Thank you for your review and for staying with us.

8/10 Good

John

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Mice and expensive
Charming building but full if mice on 1st floor. Great coffee/tea service, reading room, library, and locker rooms. Big room but pricey on value.
Stayed 1 night in Jul 2023
Response from Vic on 30 Jul 2023
Thank you for your review. We are pleased that you enjoyed the historic building and the Parliment View King room.

10/10 Excellent

Mark

Stayed 3 nights in Jul 2023
Response from Vic on 5 Aug 2023
We are very happy that you had a great stay and we hope your travels bring you back to Victoria soon! Thank you for your review and for staying with us.

8/10 Good

Irene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Like = Quiet property, friendly staff, location to harbor Dislike = stairs to get to the front door were a bit difficult with luggage.
Stayed 2 nights in Jun 2023
Response from Vic on 14 Jul 2023
We are please that you had a good stay. If you find yourself in Victoria again, we do have a ground level entrance to the elevator. Thank you for staying with us!

8/10 Good

carmel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Vic on 12 Jul 2023
Thank you for your review!

10/10 Excellent

Kate

Stayed 1 night in Jun 2023
Response from Vic on 8 Jun 2023
Thank you for staying with us! We are very pleased you had a great stay.

10/10 Excellent

Tony Hung

Stayed 1 night in Jun 2023
Response from Vic on 7 Jun 2023
We are very happy that you enjoyed your stay. Thank you for your review!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
So convenient to Harbour Air terminal and all of downtown area. In a safe location. Loved the hot coffee in the morning. Very comfortable accommodation and the staff were amazing. I will return.
Stayed 2 nights in Jun 2023
Response from Vic on 7 Jun 2023
Thank you for your lovely review! we are pleased that you had a great stay and have shared your comments with our team. Looking forward to welcoming you back the next time you are in the city.

10/10 Excellent

Fred

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great pkace
Stayed 1 night in Jun 2023
Response from Vic on 4 Jun 2023
We are very happy that you enjoyed your stay and hope to see you again!

10/10 Excellent

DAVID

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has character.
Stayed 4 nights in Apr 2023
Response from Vic on 2 May 2023
We appreciate your review and are happy you enjoyed your stay!

10/10 Excellent

Dawn, Prince George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful boutique hotel. Old world charm with new world amenities within or nearby. Take note of the stairs in the picture as the entrance is not clearly marked. The hotel staff were all amazing. I enjoyed riding in the oldest elevator in Victoria. Room/bed were clean and comfortable and the location is perfect. I would definitely stay again.
Stayed 1 night in Apr 2023
Response from Vic on 2 May 2023
Thank you for staying with us and for your lovely review! I have shared your comments with our team. We hope your travels bring you back to Victoria soon.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Time warp in a good way. Club members were welcoming. Great location
Stayed 2 nights in Apr 2023
Response from Vic on 26 Apr 2023
Thank you for your review- we are pleased that you enjoyed stay!

8/10 Good

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely little hideaway leaving one feeling very comfortable with fantastic service, friendly, respectful and very helpful staff.
Stayed 4 nights in Apr 2023
Response from Vic on 26 Apr 2023
Thank you for your kind words about the staff. I have shared your comments with them. We hope to welcome you back another time!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the front desk staff were very helpful with restaurant recommendations. Everyone there was professional and welcoming. Experience was first rate.
Stayed 2 nights in Apr 2023
Response from Vic on 21 Apr 2023
Thank you for your kind words about the service from the staff! I have shared with the team. we appreciate you staying with us and hope to see you again.

10/10 Excellent

Dorothy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so great. The staff were all incredibly friendly and helpful. The location was amazing along with the character with such an old hotel! Having the original elevator with metal grates and wooden door was so fun! We really enjoyed our stay!
Stayed 3 nights in Apr 2023
Response from Vic on 21 Apr 2023
We are so pleased that you enjoyed your stay! I have shared your kind words with our staff. We hope your travels bring you back to the city again soon.

10/10 Excellent

Bonnie, North Saanich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet stay.
Stayed 1 night in Mar 2023
Response from Vic on 11 Mar 2023
Thank you for your review Bonnie! we are pleased that you had a nice stay and we hope your travels bring you back to Victoria soon.

10/10 Excellent

kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, great staff, and a really nice, comfortable room with a view!
Stayed 1 night in Feb 2023
Response from Vic on 24 Feb 2023
Thank you for your kind words about our staff! We are pleased you enjoyed your stay.

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Most hotels in this price range provide a couple of bottles of water - not here. No drinking glasses, only wine glasses. No alarm clock and the robes are really worn and frayed. Having said that, it's a beautiful property, staff is excellent and the location is great. My gripes are minor, just saying they could up their game a bit.
Stayed 1 night in Feb 2023
Response from Vic on 19 Feb 2023
Thank you for your review Rick. The new robes have arrived and we hope to see you again!

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not as expected
Thin walls, unaccompanied children, and no staff available to address it. It just wasn't a place to sleep. For place with rules that include a dress code, I expected a better experience. The room was also dirty and the walls had improperly patched holes and scapes everywhere.
Stayed 1 night in Dec 2022
Response from Vic on 26 Dec 2022
Thank you for taking the time to give us your feedback. We have addressed some of your concerns and apologize that your stay was not restful.

10/10 Excellent

Mohammad

Stayed 1 night in Oct 2022

10/10 Excellent

Gary, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. The only downside was that .... the only parking available for guests is either on the street if you can find a paid spot or some distance away in a public parkade.
Stayed 2 nights in Aug 2022
Response from Vic on 15 Sept 2022
Thank you for taking the time to leave us a review. We hope to see you again the next time your travels bring you to Victoria.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to stay in such a wonderful heritage property and a wonderful experience
Stayed 2 nights in Aug 2022
Response from Vic on 15 Sept 2022
Thank you for your kind review. We are so pleased that you enjoyed your stay and we hope to see you again!

4/10 Poor

Jason

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is historic but with that comes the challenges of older buildings, no a/c, antiquated and tiny elevator, tiny room and small bathroom. Would have been good to know ahead of time that there is a strict dress code that goes with this being a private club. Parking was a couple of blocks away and only accessible in the evenings with a pass from the front desk.
Stayed 1 night in Jul 2022
Response from Vic on 3 Aug 2022
Thank you for taking the time to leave a review.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great historic hotel. Beautiful inside and the patio dining was great.
Stayed 1 night in Jul 2022
Response from Vic on 26 Jul 2022
Thank you for your kind review! We are so glad that you had a great stay. We hope to see you again.

6/10 Okay

Judith

Travelled with partner
Liked: Cleanliness, staff & service
Beautiful architecture. Property was obviously a grand inn/club in its day. Has become a little tired. Some of the furnishings were not to the standard one would expect, especially in the room. Staff was very nice and helpful.
Stayed 1 night in Jul 2022
Response from Vic on 17 Jul 2022
Thank you for your kind words about our staff! We appreciate your review and will take a look at the furniture. We hope to see you again.

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique club atmosphere. Rooms and finishings were a bit retro sort of old school, but very comfortable. The only small issue is that if you have a vehicle to park, the parkade is a couple of blocks away. It is very secure so no issues that way, just a bit of a walk to get there.
Stayed 1 night in Jul 2022
Response from Vic on 16 Jul 2022
Thank you for your kind words. We are so pleased that you enjoyed your stay!

8/10 Good

Candace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a big like staying at the Empress, but quieter. I loved that the windows opened fully. It is a very old world kind of place with an extensive art collection. The food in the dining room is quite good. It is a little odd not having coffee in the room as you have to wait until 7 am or go out. It is a membership club foremost and they are serious about the dress code. An interesting experience and I would stay here again.
Stayed 4 nights in Jul 2022
Response from Vic on 15 Jul 2022
Thank you very much for your kind review. We are so pleased that you enjoyed your stay with us.

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is classic Victorian style
Stayed 1 night in Jun 2022
Response from Vic on 18 Jun 2022
Thank you staying with us! We are so glad you enjoyed our heritage building.

6/10 Okay

Jocelyn

Liked: Cleanliness
Probably wouldn’t stay here again, room was lovely but no coffee maker in room, had to carry our luggage up stairs to get into the building, parking was off site.
Stayed 1 night in May 2022
Response from Vic on 18 Jun 2022
We are glad you liked our room. Thank you for taking the time to let us know what we could do better to make your stay more comfortable.

6/10 Okay

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
Historic but smells
Hotel was beautifully decorated however the building and room smelt. The historic elevator was fun to use. The rooms were less than average and lacked many amenities of hotels.
Stayed 1 night in May 2022
Response from Vic on 18 May 2022
Thank you for your review. We would love to discuss further with you.

10/10 Excellent

Elvie

Stayed 1 night in Apr 2022

6/10 Okay

Rob

Business traveller
Liked: Cleanliness, staff & service
Needs room updating and in-room coffee makers would be nice. I appreciate the age of the building but the rooms and furniture are very dated.
Stayed 1 night in Apr 2022
Response from Guest Services on 1 May 2022
Thank you for sharing your thoughts with us! Because we are a heritage building, our furniture and décor is meant to maintain that feeling rather than modernize it, but it is very fair that that would not be to everyone's tastes! Your suggestion for in-room coffee rather than the coffee served to all our guests in our reading room has been passed on to management.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2022

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Kim

Stayed 4 nights in Mar 2022
Response from Guest Services on 10 Apr 2022
Thank you very much for your review! We hope you can stay with us again.