Deluxe Room | Terrace/patio

Reviews of Pendray Inn & Tea House

4 out of 5
Pendray Inn & Tea House
309 Belleville St, Victoria, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 118 out of 154 reviews" "
Rating 8 - Good. 22 out of 154 reviews" "
Rating 6 - Okay. 10 out of 154 reviews" "
Rating 4 - Poor. 2 out of 154 reviews" "
Rating 2 - Terrible. 2 out of 154 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with a warm and welcoming staff. Breakfast was amazing. Wish we could of stayed longer.
Stayed 1 night in Apr 2024
Response from concierge on 17 May 2024
Dear Tammy,Thank you so much for your kind words! We're delighted to hear that you found our place beautiful and that our staff made you feel warm and welcome during your stay. It's wonderful to know that you enjoyed our amazing breakfast as well.Thank you for choosing to stay with us, and we look forward to the opportunity to host you again in the futureRegardsAshwin AshokLead Concierge

10/10 Excellent

Stephanie, Akron

Travelled with family
Liked: Amenities, property conditions & facilities
Great breakfast
Stayed 1 night in May 2024
Response from concierge on 10 May 2024
Dear Stephanie,Thank you so much for your kind feedback! We're delighted to hear that you enjoyed our breakfast offerings. We strive to provide a delicious and satisfying start to your day, and it's wonderful to know that we hit the mark for you. We look forward to welcoming you back for another enjoyable experience soonRegardsAshwin AshokLead Concierge

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though old, this property is a little gem in the heart of Victoria. You will get fit climbing the stairs but your stay is well rewarded. Breakfast is not to be missed.
Stayed 2 nights in May 2024
Response from concierge on 5 May 2024
Dear Jeffrey,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay at our historic property. Our stairs may be a bit of a workout, but we're glad you found the reward worthwhile. And we couldn't agree more about breakfast—it's definitely a highlight! We appreciate your feedback and hope to welcome you back again soon.RegardsAshwin AshokLead Concierge

10/10 Excellent

Oksana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay.
Stayed 1 night in Apr 2024
Response from concierge on 4 May 2024
Hi Oksana,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soonRegardsAshwin AshokLead Concierge

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from concierge on 1 May 2024
Dear Pete,We're delighted you enjoyed your experience with us.RegardsAshwin AshokLead Concierge

10/10 Excellent

Marcy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast.
Stayed 1 night in Apr 2024
Response from concierge on 27 Apr 2024
Dear Marcy,Thank you for the kind feedback! We're thrilled to hear that you enjoyed our breakfast. We're committed to providing delicious and satisfying meals to start your day off right. We look forward to welcoming you back for another excellent experience soon!RegardsAshwin AshokLead Concierge

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor in the bathroom was damaged. Weak. Creaky. Soft spots. Grout missing.
Stayed 1 night in Apr 2024
Response from concierge on 24 Apr 2024
Dear Rebecca,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by the condition of the bathroom floor during your stay. Rest assured, we take such matters seriously, and we will address this issue promptly to ensure that it does not affect future guests. Your input helps us improve, and we appreciate your honesty. We hope to have the opportunity to better serve you in the future.RegardsAshwin AshokLead Concierge

10/10 Excellent

COLLEEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from concierge on 25 Apr 2024
Hi Colleen,Thank you for choosing to stay with us! We're delighted to hear that you had a fantastic experience. If you ever find yourself back in the area, we'd love to host you again. Safe travels!RegardsAshwin AshokLead Concierge

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay!
Stayed 1 night in Apr 2024
Response from concierge on 24 Apr 2024
Dear Harpreet,Thank you for your fantastic review! We're delighted to hear that you had an awesome stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon.RegardsAshwin AshokLead Concierge

10/10 Excellent

David

Liked: Property conditions & facilities
Nice old b&b
Stayed 1 night in Apr 2024
Response from concierge on 13 Apr 2024
Dear David,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at our charming B&B. We strive to create a welcoming and comfortable atmosphere for all our guests. We hope to have the pleasure of welcoming you back again soonRegardsAshwin AshokLead Concierge

10/10 Excellent

Johanna

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The property is a delightful historical site. Our large Amelia Jane room was perfect for our family of four. We were pleasantly shocked by the scrumptious and enormous breakfast included with our stay. The Inn shares the street with the impressive Parliament building and sits across from the harbor. Be prepared to carry luggage upstairs since there's no elevator.
Stayed 2 nights in Apr 2024
Response from concierge on 7 Apr 2024
Dear Johanna,Thank you so much for your detailed feedback! We're thrilled to hear that you enjoyed your stay in our large Amelia Jane room and that our historical charm resonated with you. It's fantastic to know that you found our breakfast scrumptious and satisfying.We're proud of our location near the impressive Parliament building and harbor, offering guests a glimpse into the rich surroundings. We appreciate your note about the absence of an elevator; it helps us improve our guests' experiences. We'll certainly consider this as we strive to enhance our accommodations.Thank you again for choosing to stay with us, and we hope to welcome you and your family back soon for another memorable stay.RegardsAshwin AshokLead Concierge

10/10 Excellent

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pendray Inn made for an amazing stay in Victoria! Such a beautiful building and property, we were very happy with our experience. The breakfast was very generous and the staff was extremely accommodating.
Stayed 1 night in Apr 2024
Response from concierge on 4 Apr 2024
Dear Cole,Thank you so much for your glowing review! We're thrilled to hear that your stay at The Pendray Inn was amazing and that you appreciated our beautiful building and property. It's wonderful to know that you found our breakfast offerings generous and that our staff provided exceptional service.Your kind words mean a lot to us, and we're grateful for the opportunity to have contributed to your positive experience in Victoria. We hope to welcome you back for another fantastic stay in the future!ReagrdsAshwin AshokLead Concierge

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was excellent
Stayed 3 nights in Mar 2024
Response from concierge on 4 Apr 2024
Dear Donald,Thank you for your feedback! We're delighted to hear that you enjoyed our breakfast. Your satisfaction is our priority, and we're thrilled to know that we hit the mark with our breakfast offerings. We hope to have the pleasure of serving you again soon!RegardsAshwin AshokLead Concierge

10/10 Excellent

Madina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and delicious breakfast that’s included in the nightly rate. This property doesn’t have some of the amenities of other hotels but it makes up for it in character and charm. Highly recommend the high tea experience and the bike rental.
Stayed 2 nights in Mar 2024
Response from concierge on 4 Apr 2024
Dear Madina,Thank you for your wonderful feedback! We're thrilled to hear that you found our property beautiful and enjoyed our delicious breakfast, which is included in the nightly rate. We take pride in offering a unique experience filled with character and charm, and we're glad that you appreciated it.We understand that we may not offer all the amenities of larger hotels, but we strive to make up for it with our distinctive ambiance. We're delighted to hear that you highly recommend our high tea experience and bike rental. Your recommendation means a lot to us!Thank you for choosing to stay with us, and we hope to welcome you back for another memorable experience soonRegardsAshwin AshokLead Concierge

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from concierge on 4 Apr 2024
Dear Eileen,We're overjoyed to receive your rating! It encourages us to continue delivering top-notch experiences. Hope to see you again soon.Warmly,Ashwin AshokLead Concierge

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfasts were amazing, British tea style. The rooms were quaintly decorated and bed was comfy. Great service and location. No complaints. Although this hote is not accessible so not a good option for mobility issues.
Stayed 3 nights in Mar 2024
Response from Sean A. McEwen Front Office Manager on 22 Mar 2024
Dear valued guest,Thank you for choosing to stay at Pendray Inn and Tea House and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our amazing British-style breakfasts, quaintly decorated rooms, comfortable beds, excellent service, and convenient location. Your kind words mean a lot to us, and we're thrilled that we could contribute to making your stay memorable.We also appreciate your feedback regarding accessibility. While we strive to create a welcoming environment for all our guests, we understand that our current layout may not be suitable for individuals with mobility issues. Please accept our sincere apologies for any inconvenience this may have caused during your stay. Your comments are incredibly valuable to us, and we will certainly take them into consideration as we continue to assess and improve our facilities.Despite this limitation, we're grateful to hear that overall, you had a positive experience with us. Your satisfaction is our top priority, and we're thankful for the opportunity to have hosted you.If your travels bring you back to the area in the future, we would be honored to welcome you back to Pendray Inn and Tea House for another delightful stay. Please don't hesitate to reach out if there's anything else we can assist you with in the meantime.Thank you once again for choosing Pendray Inn and Tea House. We wish you safe travels and hope to see you again soon!Warm regards,

10/10 Excellent

Barbara

Travelled with family
Liked: Amenities
Beautiful harbour view and lovely gardens
Stayed 1 night in Mar 2024
Response from Sean A. McEwen Front Office Manager on 18 Mar 2024
Dear valued guest,hank you for choosing to stay at Pendray Inn and Tea House and for sharing your experience with us. We greatly appreciate your excellent rating of 5 out of 5!We're thrilled to hear that you enjoyed the beautiful harbour view and lovely gardens during your stay. Providing a picturesque setting for our guests is important to us, and we're delighted that we succeeded in this regard.If there's anything specific that stood out to you or if there are any areas where we can further improve, please don't hesitate to let us know. Your feedback is invaluable to us as we strive to provide exceptional service to all our guests.Thank you once again for choosing Pendray Inn and Tea House. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm regards,

10/10 Excellent

Aldona, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly, helpful and polite and they had a welcome drink ready in our room. We were able to check in a few hours earlier too!
Stayed 1 night in Mar 2024
Response from Sean A. McEwen Front Office Manager on 8 Mar 2024
Dear valued guest,Thank you for choosing Huntingdon Manor Hotel for your recent stay and for sharing your positive experience with us. We're delighted to hear that you had a wonderful time and that our staff left such a positive impression on you.It brings us immense joy to know that our team members were extremely friendly, helpful, and polite throughout your stay. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and we're thrilled to have succeeded in this regard.We're also glad to hear that you enjoyed the welcome drink in your room and that we were able to accommodate your early check-in request. Your comfort and satisfaction are our top priorities, and we're always happy to go the extra mile to ensure you have a pleasant stay.Once again, thank you for your kind words and for choosing to stay with us. We hope to have the pleasure of welcoming you back to Huntingdon Manor Hotel in the future. If you have any further comments or requests, please don't hesitate to reach out to us.Warm regards,

10/10 Excellent

Melinda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful, the breakfast was exceptional, the staff was very friendly and the housekeeping was excellent. One of the best stays ever, great value we highly recommend it.
Stayed 1 night in Mar 2024
Response from Sean A. McEwen Front Office Manager on 6 Mar 2024
Dear valued guest,Thank you immensely for your recent stay at The Pendray Inn and Tea House and for sharing your glowing review with us. Your words truly brighten our day, and we're thrilled to hear that your experience with us was nothing short of exceptional.We take great pride in maintaining the beauty of our property, and it's delightful to know that you found it to be so. Additionally, we're overjoyed that our breakfast offerings exceeded your expectations and left a lasting impression. Our team puts in a lot of effort to ensure that each meal is memorable for our guests.We're especially grateful for your kind words regarding our staff. Providing friendly and attentive service is a cornerstone of our hospitality, and we're delighted to hear that our team made your stay even more enjoyable. Your appreciation for our housekeeping team's efforts does not go unnoticed, and we'll be sure to pass along your compliments.It's truly an honor to hear that your stay ranks among the best you've ever had, and we couldn't be happier to have exceeded your expectations. Your recommendation means the world to us, and we sincerely thank you for it.Should your travels bring you back to our area, we would be absolutely thrilled to welcome you back to the Pendray Inn and Tea House for another unforgettable experience.Warm regards,

10/10 Excellent

Tamas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pendray Inn is a unique hotel among the many hotels in downtown Victoria. Such a classy, elegant place. The room was wonderful, spacious and the victorian wooden furniture and wallpaper gave lovely vibe. The bed was modern and comfy, the views of the harbour were beautiful. Most importantly the staffs were extraordinary, kind and attentive. The breakfast included in the room and it is delicious, served on 3-tiered plates, like the famous high tea in the afternoon. We had a great long weekend here, and we’ll be back.
Stayed 3 nights in Feb 2024
Response from Sean A. McEwen Front Office Manager on 5 Mar 2024
Dear valued guest,Thank you ever so much for your recent visit to The Pendray Inn and Tea House, and for sharing your delightful experience with us. We are overjoyed to hear that your stay with us was filled with such fond memories.It brings us immense pleasure to know that you found The Pendray Inn and Tea House to be a unique and elegant haven amidst the vibrant atmosphere of downtown Victoria. Our team takes great pride in curating a classy and sophisticated ambiance for our guests to enjoy.We're thrilled that you found your room to be wonderful and spacious, with the Victorian wooden furniture and wallpaper exuding a charming ambiance. It's wonderful to hear that you found the bed modern and comfortable, and that you were able to indulge in the beautiful views of the harbour.We couldn't be happier to learn that our staff went above and beyond to make your stay extraordinary. Providing exceptional service is at the heart of everything we do, and your kind words truly mean the world to us.We're delighted that you enjoyed our delicious breakfast, served with the same elegance as our famous afternoon high tea. It's wonderful to hear that you had a fantastic long weekend with us, and we can't wait to welcome you back for more memorable experiences in the future.Please do not hesitate to reach out if there's anything we can assist you with in the meantime. Until we have the pleasure of hosting you again, take care and warmest regards.Sincerely,

10/10 Excellent

Melinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the breakfast, the room was absolutely perfect. The staff was helpful, friendly, and professional. It is one of the best lodging experiences ever.
Stayed 1 night in Mar 2024
Response from concierge on 10 Mar 2024
Dear Melinda,Thank you for your wonderful feedback! We're thrilled you had such a positive experience at our hotel. We strive to provide our guests with the best, and your review will surely inspire and encourage our team. We look forward to welcoming you back soon!Warm regards,Ashwin AshokLead Concierge

10/10 Excellent

Melda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sean A. McEwen Front Office Manager on 28 Feb 2024
Dear valued guest,Thank you so much for the 10/10 rating. We appreciate your business nd choosing to stay with us. Take care.

10/10 Excellent

Tresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a unique and great stay. Great location and experience.
Stayed 2 nights in Feb 2024
Response from concierge on 25 Feb 2024
Hi Tresa,Thank you for staying with us, we are glad you enjoyed your stay. Looking forward to welcoming you back.RegardsAshwin Ashok

8/10 Good

Elizabeth

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from concierge on 25 Feb 2024
Dear Elizabeth,Thank you for your generous rating. It's great to know we could provide an enjoyable experience. We can't wait to welcome you back on your next visit!Kind regardsAshwin AshokLead Concierge

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Feb 2024
Response from Sean A. McEwen Front Office Manager on 23 Feb 2024
Dear valued guest,Thank you for the 5/5 rating. We appreciate you choosing to stay with us and your business. We hope to see you again soon. All the best.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful heritage property with the best afternoon tea in Victoria and delicious tiered breakfasts. Great service, especially from Clara.
Stayed 1 night in Feb 2024
Response from Sean A. McEwen Front Office Manager on 23 Feb 2024
Dear valued guest,Thank you for taking the time to share your wonderful feedback with us! We're thrilled to hear that you enjoyed your experience at our beautiful heritage property.It's fantastic to know that you found our afternoon tea to be the best in Victoria and that you savored our delicious tiered breakfasts. We're also pleased to hear that you received great service, especially from Clara. We'll be sure to pass along your kind words to her and the rest of our team.Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable stay. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to reach out.We look forward to welcoming you back for another delightful visit in the future!

8/10 Good

Jacob

Liked: Cleanliness, staff & service
Response from concierge on 21 Feb 2024
Dear Jacob,Thank you for the high rating! We're delighted to know you enjoyed your stay. We appreciate your feedback and hope to welcome you back soon.Warm regards,Ashwin AshokLead Concierge

8/10 Good

GU

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful British style,breakfast is awesome!
Stayed 1 night in Feb 2024
Response from concierge on 21 Feb 2024
Dear Gu,Thank you for appreciating the historic charm of our inn! We're thrilled you enjoyed your stay. Hope to see you again soon.Warm regards,Ashwin AshokLead Concierge

8/10 Good

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, The property is close to all that the Inner Harbour has to offer.
Stayed 2 nights in Feb 2024
Response from concierge on 15 Feb 2024
Dear Jim,Thank you for your wonderful feedback! We're thrilled you had such a positive experience at our hotel. We strive to provide our guests with the best, and your review will surely inspire and encourage our team. We look forward to welcoming you back soon!Warm regardsAshwin AshokLead Concierge

6/10 Okay

Iris

Stayed 1 night in Feb 2024
Response from Sean A. McEwen Front Office Manager on 8 Feb 2024
Thank you for taking the time to share your feedback regarding your experience, and our sincere apologies that you were displeased with our check-in procedures. Your safety and security is a top priority for us and I assure you these steps, including the pre authorization for incidental charges, are standard practice. We were sorry to hear that you did not enjoy your complimentary welcome beverage.We thank you for staying with us at the Pendray Inn.

6/10 Okay

Joanne

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was very unique. I did request a king room and booked a king room and got a double bed for a friend of mine and myself so that wasn’t cool it’s an older location, so it smells a little musty but the staff was really good.
Stayed 1 night in Feb 2024
Response from concierge on 7 Feb 2024
Hi Joanne,Thank you for taking the time to rate us. Sorry for the inconvenience caused during your stay. As per the bed preference, We do not change any reservation. As we have 9 different rooms, rooms are allocated based on each reservation booked by guests.Thank you for staying with us, hope to see you again.Warm regards,Ashwin AshokLead Concierge

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sean A. McEwen Front Office Manager on 7 Feb 2024
Dear valued guest,Thank you immensely for the 5/5 star rating. We appreciate you choosing to stay with us. Hope to see you again soon. All the best.

10/10 Excellent

TsuLi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained hotel, wonderful services and with the best complimentary breakfast!
Stayed 1 night in Jan 2024
Response from concierge on 4 Feb 2024
Dear TsuLi,Thank you for your wonderful feedback! We're thrilled you had such a positive experience at our hotel. We strive to provide our guests with the best, and your review will surely inspire and encourage our team. We look forward to welcoming you back soon!Warm regards,Ashwin AshokLead Concierge

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely wonderful experience…really looking forward to coming back!
Stayed 2 nights in Jan 2024
Response from concierge on 2 Feb 2024
Dear Melissa,Thank you for your wonderful feedback! We're thrilled you had such a positive experience at our hotel. We strive to provide our guests with the best, and your review will surely inspire and encourage our team. We look forward to welcoming you back soon!Warm regardsAshwin AshokLead Concierge

6/10 Okay

Zoe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very close to everything of interest to me like downtown, the parliaments, fisherman’s wharf etc. but it’s an old building with old building charm- like our towel holder falling off the wall and half the electricity in the room being out. But all issues were fixed by staff. Otherwise a good stay 👍
Stayed 2 nights in Jan 2024
Response from concierge on 25 Jan 2024
Dear Zoe,Thank you for taking the time to share your feedback. We're glad to hear you enjoyed your stay with us. While our building brings its own charm, we recognize there are areas that could use a touch-up. Rest assured; we are continually working on improvements. We hope to welcome you back in the future.Kind regards,Ashwin AshokLead Concierge

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from concierge on 25 Jan 2024
Dear Timothy,Thank you for your generous rating. It's great to know we could provide an enjoyable experience. We can't wait to welcome you back on your next visit!Kind regardsAshwin AshokLead Concierge

10/10 Excellent

susanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely charming boutique hotel. Situated in an old house, there are many beautiful heritage features, and they have done a terrific job with the design. The bed was comfortable, as were the two armchairs, I loved the old-fashioned radiator that I could hang my pyjamas on to warm them up. If you are looking for the Fourseason hotel, this is not for you. But if you want something charming and unusual, you will love this place. I also enjoyed my visit to the spa. I had a great facial there. The final highlight was the lovely breakfast in the tea room. I highly recommend this stay.
Stayed 1 night in Jan 2024
Response from concierge on 20 Jan 2024
Dear Susanna,Thank you for your wonderful feedback! We're thrilled you had such a positive experience at our hotel. We strive to provide our guests with the best, and your review will surely inspire and encourage our team. We look forward to welcoming you back soon!Warm regards,Ashwin AshokLead Concierge

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sean A. McEwen Front Office Manager on 19 Jan 2024
Dear Troy,Thank you for the excellent 10/10 rating. We are very glad to hear you had a fantastic stay with us. We hope to see you again. All the best.

8/10 Good

donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from concierge on 10 Jan 2024
Dear Donald,Thank you for your generous rating. It's great to know we could provide an enjoyable experience. We can't wait to welcome you back on your next visit!Kind regards,Ashwin AshokLead Concierge

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's supposed to be haunted, but needs more ghosts! This place was gorgeous with excellent service. Would definitely stay again.
Stayed 2 nights in Dec 2023
Response from concierge on 10 Jan 2024
Dear Dana,Thank you for appreciating the historic charm of our inn! We're thrilled you enjoyed your stay. Hope to see you again soon.Warm regardsAshwin AshokLead Concierge

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is an absolute Gem! Had a wonderful stay and the breakfast was amazing! They were even able to accommodate my celiac. Each room is completely unique. Felt like we went to England for the night.
Stayed 1 night in Jan 2024
Response from concierge on 10 Jan 2024
Dear Carolyn,Thank you for your wonderful feedback! We're thrilled you had such a positive experience at our hotel. We strive to provide our guests with the best, and your review will surely inspire and encourage our team. We look forward to welcoming you back soon!Warm regards,Ashwin AshokLead Concierge

6/10 Okay

Olena

Stayed 1 night in Dec 2023
Response from concierge on 7 Jan 2024
Dear Olena, Thank you for choosing to stay with us.

6/10 Okay

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there they gave us a room that someone was already occupying.., a little embarrassing when we walked in on them. Then they gave us a great room but it didn’t have a shower… otherwise great place to stay, very historic!
Stayed 4 nights in Dec 2023
Response from Sean A. McEwen Front Office Manager on 2 Jan 2024
Dear Edward,On behalf of the management I apologize for the mix up with the rooms. I am also sorry that the second room did not have a full stand up shower. That specific room has a claw foot tub with a hand held shower. We hope too see you again in the near future.

10/10 Excellent

Joonees

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old traditional English Inn. It included very nice English style breakfast and free parking. Very convenient location from the ferry terminal and all other downtown Victoria activities.
Stayed 3 nights in Dec 2023
Response from Sean A. McEwen Front Office Manager on 26 Dec 2023
Dear Joonees, Thank you for the fantastic feedback. We really appreciate you staying with us and hopefully we will see you again in the near future. All the best.

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from Sean A. McEwen Front Office Manager on 26 Dec 2023
Dear Patrick, Thank you for choosing to stay with us. We hope to see you again in the near future. Take care.

10/10 Excellent

Dylan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ash on 23 Dec 2023
Dear Dylan,Thank you for the high rating! We're delighted to know you enjoyed your stay. We appreciate your feedback and hope to welcome you back soon.Warm regards,Ashwin AshokLead Concierge

10/10 Excellent

Alexandria

Stayed 2 nights in Dec 2023
Response from Sean A. McEwen Front Office Manager on 23 Dec 2023
Dear Alexandria,Thank you staying with us. We appreciate your business, feedback and high score. We hope to see you again soon. Take care.

10/10 Excellent

Masayoshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed the quiet pre-Christmas atmosphere
We stayed in mid-December, so we didn't get to enjoy the gardening, but my wife and I enjoyed the quiet pre-Christmas atmosphere. The night view from the balcony of our room was great and the staff was very friendly and helpful. It is very conveniently located within a short walking distance to explore the town. Note that most stores, except for restaurants, close at 6:00 pm.
Stayed 2 nights in Dec 2023
Response from Sean A. McEwen Front Office Manager on 21 Dec 2023
Dear Masayoshi,Thank you for choosing to stay with us we appreciate your business and lovely comments. The photos that you took of the hotel are great and we hope to see you again soon. Take care.

10/10 Excellent

Janna, Vashon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique, in a good way. Great welcome with bubbly wine included. Emerson was so nice at check in. Room was big and bed so comfy. Fancy shower curtain was a charming surprise. Great location across the street from the Clipper dock. Very walkable to downtown Victoria. All decked out downstairs with Christmas cheer!
Stayed 1 night in Dec 2023
Response from Ash on 17 Dec 2023
Dear Janna,Thank you for highlighting your positive experience with our front desk team member Emerson. We’re proud of our staff's dedication. "]. Our goal is to provide a memorable experience, and it's reviews like yours that let us know we're on the right track. Please visit us again soon!Best wishes,Ashwin AshokLead Concierge

10/10 Excellent

Richard, Ventura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best choice ever !!
Stayed 3 nights in Dec 2023
Response from Ash on 14 Dec 2023
Dear Richard,Your 5-star rating truly made our day! We're glad to have met your expectations. Looking forward to serving you again in the future.Best wishes,Ashwin AshokLead Concierge