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"Would not let us check in. We called three separate times first letting him know we would be late due to traffic but he would not take the time to listen, he hung up on is every time. Got to the property to try to talk in person and wouldn’t even answer the intercom. Very rude, we were prepared to get charged for late check in too but didn’t make it in the door and had to drive all over to find another place to stay at 10pm. Luckily key club helped us and very friendly 10 mins away. "

"I enjoyed our stay at this property, immensely. The managerial staff was attentitive and helpful (thank you, Francesca). The room was spacious, clean, and had all the amenities my family required. It was extra convenient having a grocery store and a cafe/bakery located adjacent to the lobby. The only thing that was slightly inconvenient were the lack of sidewalks, leading away from the facility. I was required to rent a car in order to navigate around the Santa Severa area. I did, however,...

"The entire place was amazing and beautiful! The staff are helpful and warm and the hotel is very conveniently located. "

"The guesthouse was a perfect stay for us and I was very pleased/grateful that the owner/manager drove us to the cruise ship as part of the overall fee. Definitely a great place to stay if you are boarding a cruise ship the following day."

"Great location for the port and restaurants. "