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Location is perfect, excellent on a terrce by the grand canale
robert
Stayed 3 nights in May 2024
Response from CHC Continental BW Premier Collection on 24 May 2024
Dear Mr. Robert,It is always a pleasure for us to receive this kind of feedback and appreciation.We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation
This place was great. With exception of black mold on the shower. We did book last minute and showed up almost immediately maybe that is the reason why they missed it. Aside from that we really enjoyed our stay and will probably go back.
Enrique
Stayed 1 night in Apr 2024
Response from CHC Continental BW Premier Collection on 11 May 2024
Dear Mr Enrique,We are delighted to hear that you enjoyed your stay in our Hotel.It is always a pleasure for us to receive this kind of feedback and appreciation.We are grateful for your constructive comments, which are fundamental to our continued commitment to improvementWe hope to welcome you back soon at our BW Premier Collection CHC Continental Venezia and send you our kindest regards, Guest Relation
The hotel is clean. I like the breakfast. There have varieties food for the morning.
Duc
Stayed 2 nights in Mar 2024
Response from CHC Continental BW Premier Collection on 12 Apr 2024
Dear Mr. Duc, We would like to thank you for reviewing our BW Premier Collection CHC Continental Venice Hotel.It was a great pleasure to have you as a guest, we are happy to hear that you enjoyed our breakfast so much. We hope to welcome you back soon at our BW Premier Collection CHC Continental VeneziaIn the meantime we are sending you our kindest regards, Guest Relation
Nothing to complain about, ALL staff were excellent. Breakfast great, no issues. Shout out to Claudia on Reception who was superb. Counting the days till we return.
Andrew John
Stayed 4 nights in Mar 2024
Response from CHC Continental BW Premier Collection on 16 Mar 2024
Dear Mr. John,Thank you for choosing BW Premier Collection CHC Continental Venezia, your loyalty and valuable contribution to our business is highly appreciated.We are delighted to hear that you enjoyed the services of our team. The feedback like yours does certainly motivate our team to strive for more superior results. We will certainly convey your compliments to them especially those you have mentioned. We look forward to welcoming you back to BW Premier Collection CHC Continental Venezia.Kind regards,Guest Relation
Very friendly staff. Easy location to get to from the train station. Not to far from main attractions.
Daniela
Stayed 2 nights in Mar 2024
Response from CHC Continental BW Premier Collection on 15 Mar 2024
Dear Mrs. Daniela,We would like first of all to thank you so much for having chosen our BW Premier Collection CHC Continental Venice Hotel for your recent stay and the time you have dedicated to review our property and services. We are delighted to hear that you had an amazing time with us furthermore we thank you again for sharing your appreciation of our Hotel and Services with all readers. We look forward to welcoming you back very soon Kind regards,Guest Relation
Response from CHC Continental BW Premier Collection on 15 Mar 2024
Dear Mrs. Kristen, It is always a pleasure for us to receive this kind of feedback and appreciation.We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation
Five days in Venice. The hotel is strategically placed. We walked or used the boat bus, all easily accessible. Typically the room was small, but we were able to adjust for the time we were there.
Be advised. Our room was on the 2nd floor. Exiting the elevator were a serried of stairs up and down to approach our room. Terrible challenging for handling luggage.
Lillian
Stayed 5 nights in Jan 2024
Response from CHC Continental BW Premier Collection on 29 Feb 2024
Dear Mr./Mrs. Lillian,We would like to thank you for reviewing our BW Premier Collection CHC Continental Venice Hotel.We would like to inform you that unfortunately our building is a 15th century structure and it has its good and bad sides.We sincerely hope you will have the pleasure to come back at our property in order to revalue our Hotel,Best regardsGuest Relation
Enjoyed 3 nights in this fantastic located hotel. Very friendly helpful staff with an upgraded room on arrival. Very efficient check in and friendly hard working breakfast team. Enjoyed the mix of continental and hot breakfast mix. Comfortable room and great views of the Grand canal. Would use again if we head back to this fantastic city.
Jim
Stayed 3 nights in Jan 2024
Response from CHC Continental BW Premier Collection on 29 Feb 2024
Dear Mr. Jim, It is always a pleasure for us to receive this kind of feedback and appreciation.We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation
This was perfectly located from the train station and very walkable. The breakfast was superb.
Melissa
Stayed 1 night in Jan 2024
Response from CHC Continental BW Premier Collection on 29 Feb 2024
Dear Mrs. Melissa,We are delighted to hear that you enjoyed your stay in our Hotel.It is always a pleasure for us to receive this kind of feedback and appreciation.We are grateful for your constructive comments, which are fundamental to our continued commitment to improvementWe hope to welcome you back soon at our BW Premier Collection CHC Continental Venezia and send you our kindest regards, Guest Relation
10/10 Excellent
amparo
17 Jan 2024
amparo
Stayed 3 nights in Jan 2024
Response from CHC Continental BW Premier Collection on 5 Mar 2024
Dear Mr./Mrs. Amparo,thank you very much for the great review and high valued feedback about our hotel & services, highly appreciated!We are also glad to hear that you enjoyed your stay and hope to see you very soon again at our BW Premier Collection CHC Continental Venice Hotel. Kindest regards, Guest Relation
8/10 Good
Daisy da
Travelled with partner
17 Jan 2024
Liked: Staff & service
new renovation bathroom had mold due to moisture. had to change rooms but staff were very helpful
Daisy da
Stayed 2 nights in Jan 2024
Response from CHC Continental BW Premier Collection on 29 Feb 2024
Dear Mrs. Daisy, It is always a pleasure for us to receive this kind of feedback and appreciation.We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation
Response from CHC Continental BW Premier Collection on 5 Mar 2024
Dear Mrs. Vanessa, It is always a pleasure for us to receive this kind of feedback and appreciation.We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation
Repeated leaks in the bathroom, including significant standing water when we checked in. Water damage throughout the room.
Maintenance merely mopped up water with our own towels in the room and left. Not ideal.
Smaller than expected. Beautiful scenery and location. Staff were very helpful.
Tracy
Stayed 2 nights in Oct 2023
Response from BW Premier Collection CHC Continental Venice Hotel on 27 Oct 2023
Dear Mrs. Tracy,we would like to thank you for taking the time for reviewing your stay at our BW Premier Collection CHC Continental Venice Hotel.We are sorry to read that your experience did not meet your expectations and we hope you will give us another opportunity to show you the level of service we always strive for in our hotel.We are anyway delighted to hear that you enjoyed the services of our team. We hope to welcome you back soon at our BW Premier Collection CHC Continental Venezia and send you our kindest regards, Guest Relation
10/10 Excellent
Jamie
Travelled with family
16 Oct 2023
We stayed here for our two days in Venice and I would definitely come back again. We were upgraded to a canal view room upon arrival and it was beautiful. Lots of great restaurants in the area and walking distance to everything you’d want to see.
Jamie
Stayed 2 nights in Oct 2023
Response from BW Premier Collection CHC Continental Venezia on 27 Oct 2023
Dear Mr. /Mrs. Jamie,thank you very much for your recent stay with us and your nice review.It was a great pleasure to have you as a guest, we are happy to hear that you enjoyed your stay so much and that the location of our hotel was convenient for you. Waiting for welcoming you back soon at our BW Premier Collection CHC Continental Venezia and send you our kindest regards, Guest Relation
10/10 Excellent
Barbara
14 Oct 2023
Barbara
Stayed 1 night in Oct 2023
6/10 Okay
Brent
Travelled with family
12 Oct 2023
Liked: Cleanliness, staff & service, amenities
Property is in a very good location close to the terminal however the room was a bit small.
Brent
Stayed 3 nights in Oct 2023
Response from BW Premier Collection CHC Continental Venice Hotel on 27 Oct 2023
Dear Mr. Brent,We would like to thank you for reviewing our BW Premier Collection CHC Continental Venice Hotel and as our valuable guest.We really hope to welcome you back soon in our property in order to give us another chance to make your future stay the special one with our usual care and special attention to details and guests needs.Kind regards,Guest Relation
Excellent location near to the train station on the grand canal. Friendly staff who were very helpful. We stayed in the annexe next door which had a bit of a smelly outdoor passageway at times but was lovely and quiet. Would definitely recommend a stay here, felt very safe and lots going on along the streets outside.
JANE
Stayed 3 nights in Sep 2023
Response from BW Premier Collection CHC Continental Venice Hotel on 6 Oct 2023
Dear Mrs. Jane,We would like first of all to thank you so much for having chosen our BW Premier Collection CHC Continental Venice Hotel for your recent holidays and the time you have dedicated to review our property and services. We are delighted to hear that you had an amazing time with us furthermore we thank you again for sharing your appreciation of our Hotel and Services with all readers. We look forward to welcoming you back very soon Kind regards,Guest Relation
Loved that it was comfortable, close to the train station and we had a room on the grand canal, so always something interesting to watch.
Mary
Stayed 2 nights in Oct 2023
Response from BW Premier Collection CHC Continental Venice Hotel on 6 Oct 2023
Dear Mrs. Mary,thank you very much for the great review and high valued feedback about our hotel & services, highly appreciated!We are also glad to hear that you enjoyed your stay and hope to see you very soon again at our BW Premier Collection CHC Continental Venice Hotel. It was a great pleasure to have you as a guest, we are happy to hear that you enjoyed your stay so much and that the location of our hotel was convenient for you. It is always an amazing experience looking over the Canal Grande.Kindest regards, Guest Relation
Very professional Hotel in the heart of the action. Being on the Grand Canal the view and boat activity is incredible. Awesome Breakfast Buffet. About a 25 minute walk to St. Mark's Square but an interesting one. Great stay!
GUY
Stayed 2 nights in Sep 2023
Response from BW Premier Collection CHC Continental Venice Hotel on 6 Oct 2023
Dear Mr. Guy,thank you very much for the great review and high valued feedback about our hotel & services, highly appreciated!We are also glad to hear that you enjoyed your stay and hope to see you very soon again at our BW Premier Collection CHC Continental Venice Hotel. Kindest regards, Guest Relation
Response from BW Premier Collection CHC Continental Venezia on 17 Sept 2023
Dear Mr. Danilo, It is always a pleasure for us to receive this kind of feedback and appreciation, We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation
In a great location, close to shops and dining. Just a basic standard room with a high price tag - lower your expectations and you’ll enjoy the hotel just fine
Debbie
Stayed 1 night in Sep 2023
Response from BW Premier Collection CHC Continental Venice Hote on 15 Sept 2023
Dear Mrs Debbie,we would like to thank you for taking the time for reviewing your stay at our BW Premier Collection CHC Continental Venice Hotel.We are sorry to read that your experience did not meet your expectations and we hope you will give us another opportunity to show you the level of service we always strive for in our hotel.We hope to welcome you back soon at our BW Premier Collection CHC Continental Venezia and send you our kindest regards, Regards,Guest Relation
This hotel was at the perfect location, convenient to everything.
fred
Stayed 2 nights in Sep 2023
Response from BW Premier Collection CHC Continental Venezia on 15 Sept 2023
Dear Mr. Fred, thank you very much for your recent stay with us and your nice review.It was a great pleasure to have you as a guest, we are happy to hear that you enjoyed your stay so much and that the location of our hotel was convenient for you. We hope to welcome you back soon at our BW Premier Collection CHC Continental Venezia and send you our kindest regards, Guest Relation
Response from BW Premier Collection CHC Continental Venice Hotel on 15 Sept 2023
Dear Mr./Mrs. Iobat,thank you very much for the great review and high valued feedback about our hotel & services, highly appreciated!We are also glad to hear that you enjoyed your stay and hope to see you very soon again at our BW Premier Collection CHC Continental Venice Hotel. Kindest regards, Guest Relation
The staff were very friendly. The food and sitting along the back patio over the water was really nice. Super convenient to the train station so you can walk with ease. Everything is walkable, bring good shoes and have a great time.
Jason
Stayed 2 nights in Aug 2023
Response from BW Premier Collection CHC Continental on 5 Sept 2023
Dear Mr. Jason, It is always a pleasure for us to receive this kind of feedback and appreciation, We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venezia. Yours Sincerely, Guest Relation
Response from BW Premier Collection CHC Continental Venice on 2 Sept 2023
Dear Mr./Mrs. Gillian, It is always a pleasure for us to receive this kind of feedback and appreciation. We are really grateful and we look forward to seeing you again soon should you come back to BW Premier Collection CHC Continental Venice . Yours Sincerely, Guest Relation
The hotel is clean and I like that is so close to the train station
Arminda
Stayed 2 nights in Aug 2023
6/10 Okay
Ana, El Paso
Travelled with family
5 Aug 2023
Disliked: Staff & service
Location is great if you are traveling by train, otherwise you have to find your way to leave. Hotel is very outdated for its price. The breakfast is good and simple. Staff has very nice and helpful people and really terrible service from other. We were charged the breakfast even though it was included but they would not listen and our flight was soon. Find other hotel, there are so many in Venice!
Ana
Stayed 1 night in Aug 2023
8/10 Good
Ahmed
Travelled with family
1 Aug 2023
Liked: Cleanliness, staff & service, amenities
TV wasn’t working. Asked front desk to fix it twice. Technician came but couldn’t fix it.
Lost power every time tried to use hair dryer.