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"Everything. Beautifully furnished room,quite unique,comfy large bed ,fantastic brand new shower,huge sink,lovely bathroom, spotlessly clean throughout. Blackout curtains. Excellent lighting. Wonderful breakfast included with table service and s huge selection of food. Pancakes are delicious. .an amazing view from the restaurant on 5th floor. Staff very friendly and welcoming. Has great spa facilities but I did not use them. Right in the centre of Montecatini terme in a great position,5 mins by foot from train station and bus stop . All the amenities and shops on your doorstep, restaurants, cafes,etc. Can't fault it and would definitely return and recommend it.to anyone. Value for money unbeatable. "

"The team at hotel Ilaria is wonderful. They are incredibly accommodating and warm. Everyone we encountered from the front desk to dining services to housekeeping; went out of their way to make us feel at home. Our room was beautiful and spotless. We will not hesitate to return. "

"The hotel is lovely in every respect. The location is perfect, close to the centre of beautiful Lucca, but in a quiet corner. The rooms are lovely. The bathroom was huge and had twin showers. The finishes were tasteful. The staff was welcoming and always helpful. The breakfast was great. We enjoyed our stay immensely and will return."

"...You will never want to leave...This hotel and staff are what you would dream to have and not expect from any visit you have at a hotel. From first arrival we were treated like family and made to feel like we were at a new home we had yet to discover. Fabio was simply incredible as was the rest of the staff. From making sure we had everything we needed to guiding us through our journey in their magical town. The hotel itself was impeccable and one of the most friendly and professionally run operations I have experienced...and i travel a lot. It was my first trip alone with my Daughter after the passing of my mother and we could not have been more blessed to be welcomed the way we were into this wonderful space. We truly escaped here. We loved it so much and will return one day. Unfortunately Expedia took a review from another place with a complete opposite experience and posted it here. I cannot tell you the horror i felt when i learned of this mistake. Even when I talked to them they were very understanding. I am grateful of their patience and their constant example of professionalism"

"My second visit to this hotel. The staff is amazing, the property historic and clean. Great room, love the stay!"

"Very friendly and welcoming staff. Room very clean, but double and requested twin."

"Lovely staff, unbeatable location and plentiful breakfast makes this a perfect stay"

"Nice hotel"

"Excellent service and great customer service!!"