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Property and room were very clean and freshly renovated. The room was a good size and the shower was nice and big with a hood showerhead. Breakfast was good and went until 10am, which was nice to be able to sleep in and still have food.
Kellie
Stayed 1 night in May 2024
Response from Cassie Owen on 21 May 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel. Our team takes great pride in providing clean and comfortable accommodations, and we're delighted to hear that you found your room to be spacious and freshly renovated.It's wonderful to hear that you appreciated our breakfast offerings and the extended serving hours until 10 am. We understand the importance of starting the day off right, and we're glad we could accommodate your schedule to allow for a relaxing morning.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.
Receptionist was very rude on giving information about our stay at the hotel. (Like breakfast and pool hours). At the end, she did it with a fushy face. I want to say that check out receptionist was very kind.
Samay
Stayed 1 night in May 2024
Response from Cassie Owen on 21 May 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or discomfort caused by the interaction with our receptionist. Providing friendly and helpful service is a top priority for us, and we regret that we fell short of your expectations on this occasion.Rest assured, we will address this matter with our team to ensure that all our staff members maintain the highest level of professionalism and courtesy at all times. We're glad to hear that your experience with the check-out receptionist was positive, and we appreciate you highlighting their kindness.Your feedback is invaluable to us as it helps us identify areas for improvement, and we thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that you deserve. If there's anything else we can do to assist you, please don't hesitate to reach out.
Thank you for your feedback. Our goal is to alway ensure a clean and safe environment for you, our guest, and we are so glad to see you enjoyed your stay. We hope to see you again!
Thank you for the fantastic review and for choosing to stay with us! We're delighted that you had a wonderful experience from start to finish. Your feedback fuels our commitment to delivering exceptional service, and we eagerly anticipate your next visit.
good solid place... a bit small when full but a good place.
BRIAN
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for your concise and honest feedback. We're glad to hear that you found our hotel to be a good and solid choice overall, despite its size when at full capacity. Your satisfaction is important to us, and we appreciate your patronage. We hope to have the pleasure of hosting you again in the future and providing you with another positive experience. If there's anything specific you think we could improve upon, please feel free to let us know.
Front desk staff was average. The breakfast and hospitality was attentive and helpful. Pool was way over chlorinated and the hot tub was filthy. The room was acceptably clean with the exception of the shower which was dirty and not adequately draining. There was no hot water at any point during our stay. The hotel is in the middle of a professional development with hundreds of parking spaces- we were charged $10 per night for parking. This is not disclosed until you arrive. Not the worst place to stay, but a far cry from the best.
Rebecca
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for sharing your detailed feedback with us. We appreciate hearing about your experience, both the positives and areas where we can improve. We apologize for any shortcomings you encountered during your stay, particularly regarding the cleanliness of the pool, hot tub, and shower, as well as the issue with the hot water. Rest assured, we take your comments seriously and will address these issues promptly with our housekeeping and maintenance teams to ensure they are rectified. Additionally, we apologize for any inconvenience regarding the parking fee, and we will work on better communicating such charges in advance. We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future. Please don't hesitate to reach out to us directly if there's anything else we can do to enhance your next stay.
10/10 Excellent
Angelina
14 Apr 2024
Liked: Cleanliness
Angelina
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for taking the time to share your experience with us. Your satisfaction is our ultimate reward, and we're elated that we met your expectations. We can't wait to welcome you back for another incredible stay!
Thank you for taking the time to provide us with feedback! We're glad you had a pleasant stay overall. We look forward to the opportunity to welcome you back and exceed your expectations.
Close to PeaceHealth SW Hospital, good breakfast included, reasonably priced.
Stephen
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thanks for sharing your experience with us! We're glad you had a positive stay overall. Your feedback is valuable as we continuously strive to enhance our guests' experiences. We look forward to the chance to exceed your expectations on your next visit
8/10 Good
Tushani
11 Apr 2024
Tushani
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for great feedback - we hope to see you again next time your travels bring you to the area!
10/10 Excellent
nick
10 Apr 2024
nick
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for your fantastic feedback - It alway great to see that our guest enjoyed their stay with us. We hope to see you again!
10/10 Excellent
shirley
Travelled with family
8 Apr 2024
Liked: Cleanliness, amenities
Customer service
shirley
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for sharing your positive feedback and for choosing our hotel. We're committed to maintaining this standard of excellence and we hope to see you again next time your travels bring you to the area!
We had a great stay. Staff were kind, friendly and inviting. Our room was clean and spacious.
Jennifer
Stayed 1 night in Apr 2024
Response from Cassie Owen on 21 May 2024
We're thrilled to hear that you had a great stay with us! Thank you for your kind words about our staff and accommodations. We hope to have the pleasure of welcoming you back again soon!
The front desk staff was excellent. Everything else was as expected from a Marriott property.
BS
Stayed 1 night in Mar 2024
Response from Cassie Owen on 2 May 2024
We're over the moon to receive such a glowing review! Providing exceptional hospitality is our passion, and we're thrilled that it resonated with you. Your feedback inspires us to continue striving for excellence. Until next time, safe travels!
10/10 Excellent
Elyse
3 Apr 2024
Elyse
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for your feedback - it great to see you enjoyed your stay. We hope to see you again!
10/10 Excellent
Joyce
2 Apr 2024
Liked: Property conditions & facilities
Joyce
Stayed 2 nights in Mar 2024
Response from Cassie Owen on 21 May 2024
We're delighted to know that you had such a wonderful experience with us. Your satisfaction is our top priority, and we can't wait to have you back for another outstanding stay!
Thank you for your kind words! We're delighted to hear that you enjoyed our continental breakfast during your stay. We hope to welcome you back soon for another great experience at our hotel!
We're thrilled to hear that you had a restful night's sleep and found our rooms to be clean and spacious. Providing a comfortable environment for our guests is our top priority, and it's wonderful to know that we succeeded during your stay. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another great stay in the future!
This hotel exceeded our expectations ! Will definitely make it our first choice next time we travel to Vancouver
Maria
Stayed 1 night in Mar 2024
Response from Cassie Owen on 2 May 2024
Thank you for taking the time to provide us with feedback! We're glad you had a pleasant stay overall. Your comments are valuable, and we'll use them to ensure we're delivering the best possible experience for our guests. We look forward to the opportunity to welcome you back and exceed your expectations again!
8/10 Good
Henry
31 Mar 2024
Henry
Stayed 1 night in Mar 2024
Response from Cassie Owen on 2 May 2024
Thank you for your review! We appreciate your feedback and are glad to hear that you enjoyed your stay overall. We hope to have the opportunity to welcome you back for an even better experience in the future.
Thank you for the rating! We're absolutely thrilled that you had such a great experience with us. Looking forward to your next visit next time your travels bring you to the Vancouver area!
Thank you for taking the time to share your experience with us. Your satisfaction is our ultimate reward, and we're elated that we met your expectations. We can't wait to welcome you back for another incredible stay!
It’s clean and rooms where big enough to fit 5 people comfortably with kids being separated with having a pull out bed was supper helpful just wish the cartoons worked
Deina
Stayed 1 night in Mar 2024
Response from Cassie Owen on 2 May 2024
Thank you for your feedback! We're pleased that you enjoyed your stay with us. Your comments are valuable, and we'll use them to make any necessary improvements. We hope to have the opportunity to host you again and provide an even better experience next time.
10/10 Excellent
Desiree, Bozeman
Travelled with family and small children, Business traveller
We stayed 3 nights. Very pleasant stay. The only downside was loud construction that started at 5am one morning.
Josh
Stayed 3 nights in Mar 2024
Response from Monique HD on 21 Mar 2024
Thank you for letting us know Josh, I am so sorry that happened to you. I can assure you it was outside our hotel and we told them it was unacceptable. We hope to see you on your next stay.
The staff was great, nice and accommodating to requests. The room was beautiful, but it was not clean. There was food on the microwave, the fridge was dirty and the counters were not clean. I cleaned all surfaces with a washcloth and soap before we put anything down. The carpet didn’t look like it had been vacuumed either.
Overall the place was nigh. The housekeeping was lacking.
Verified traveller
Stayed 1 night in Feb 2024
Response from Monique HD on 21 Mar 2024
We appreciate your honest feedback, I have shared this with our team leaders in hopes to do better. We hope to see you on your next travels to the area.
Hotel is in a great location with lots of parking. Front desk staff is friendly.
However BEWARE! A lot of youth teams stay at this particular hotel and they are very loud and noisy, in their rooms and especially in the hallways. Complained to staff but there wasn't much they could do about it.
JOANN
Stayed 1 night in Feb 2024
Response from Monique HD on 21 Mar 2024
Hey Joann, Thank you for the review. I am so sorry those kids were loud for you. We do our best to assure quite time is enforced and have made specific arrangements for these cases in the future.
Thank you Ryan for your kind words, we hope to see you in your next travels.
10/10 Excellent
Deanna
27 Jan 2024
Liked: Property conditions & facilities
After a long drive the lady checking us in was so nice n helpful when I asked what was around to eat at
Deanna
Stayed 1 night in Jan 2024
Response from Cassie Owen on 29 Jan 2024
Hi Deanna,Thank you for your feedback. We are so glad to hear you enjoyed your stay and Zeba was helpful in finding you food around the area. We hope to see you again next time your travels bring you back to the area.
Hi Duane, our parking lot is monitored by security and we do share the area with 6 businesses. Our permit ensures the spots are reserved for our guests. Thank you for understanding.
Thank you for your great review ! We hope you stay with us on your next travels to the area. See you next time!
10/10 Excellent
Jeanetta
16 Jan 2024
Jeanetta
Stayed 1 night in Jan 2024
Response from Cassie Owen on 29 Jan 2024
Hi Jeanetta,Thank you for the fantastic feedback! We're delighted you had a positive experience with us. Your feedback means a lot. If you ever have more thoughts to share or need assistance, feel free to reach out. We hope to see you again!
HI James, I am so sorry to hear you did not enjoy your stay. We do our best to make every guests stay memorable and I do apologize for falling short. Please let us know if you would like to discuss anything further. Thank you!
10/10 Excellent
Norberto
7 Jan 2024
Norberto
Stayed 1 night in Jan 2024
Response from Cassie Owen on 29 Jan 2024
Thank you for your feedback - we hope to see you again next time your travels bring you back to the area!