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Reviews of SpringHill Suites by Marriott Portland Vancouver

2.5 out of 5
SpringHill Suites by Marriott Portland Vancouver
1421 SE Tech Center Pl, Vancouver, WA

Reviews

8.8

Excellent

Rating 10 - Excellent. 498 out of 827 reviews" "
Rating 8 - Good. 198 out of 827 reviews" "
Rating 6 - Okay. 59 out of 827 reviews" "
Rating 4 - Poor. 40 out of 827 reviews" "
Rating 2 - Terrible. 32 out of 827 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Randela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay while I visited my sister. The kids had a blast at the pool
Stayed 1 night in Mar 2024

10/10 Excellent

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room were very clean and freshly renovated. The room was a good size and the shower was nice and big with a hood showerhead. Breakfast was good and went until 10am, which was nice to be able to sleep in and still have food.
Stayed 1 night in May 2024
Response from Cassie Owen on 21 May 2024
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our hotel. Our team takes great pride in providing clean and comfortable accommodations, and we're delighted to hear that you found your room to be spacious and freshly renovated.It's wonderful to hear that you appreciated our breakfast offerings and the extended serving hours until 10 am. We understand the importance of starting the day off right, and we're glad we could accommodate your schedule to allow for a relaxing morning.Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know.

6/10 Okay

Samay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Receptionist was very rude on giving information about our stay at the hotel. (Like breakfast and pool hours). At the end, she did it with a fushy face. I want to say that check out receptionist was very kind.
Stayed 1 night in May 2024
Response from Cassie Owen on 21 May 2024
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience or discomfort caused by the interaction with our receptionist. Providing friendly and helpful service is a top priority for us, and we regret that we fell short of your expectations on this occasion.Rest assured, we will address this matter with our team to ensure that all our staff members maintain the highest level of professionalism and courtesy at all times. We're glad to hear that your experience with the check-out receptionist was positive, and we appreciate you highlighting their kindness.Your feedback is invaluable to us as it helps us identify areas for improvement, and we thank you for bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that you deserve. If there's anything else we can do to assist you, please don't hesitate to reach out.

10/10 Excellent

Leone

Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel, very clean and great service
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for your feedback. Our goal is to alway ensure a clean and safe environment for you, our guest, and we are so glad to see you enjoyed your stay. We hope to see you again!

10/10 Excellent

Lennie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and had great breakfast options!
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for the fantastic review and for choosing to stay with us! We're delighted that you had a wonderful experience from start to finish. Your feedback fuels our commitment to delivering exceptional service, and we eagerly anticipate your next visit.

8/10 Good

BRIAN

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
good solid place... a bit small when full but a good place.
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for your concise and honest feedback. We're glad to hear that you found our hotel to be a good and solid choice overall, despite its size when at full capacity. Your satisfaction is important to us, and we appreciate your patronage. We hope to have the pleasure of hosting you again in the future and providing you with another positive experience. If there's anything specific you think we could improve upon, please feel free to let us know.

6/10 Okay

Rebecca

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Front desk staff was average. The breakfast and hospitality was attentive and helpful. Pool was way over chlorinated and the hot tub was filthy. The room was acceptably clean with the exception of the shower which was dirty and not adequately draining. There was no hot water at any point during our stay. The hotel is in the middle of a professional development with hundreds of parking spaces- we were charged $10 per night for parking. This is not disclosed until you arrive. Not the worst place to stay, but a far cry from the best.
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for sharing your detailed feedback with us. We appreciate hearing about your experience, both the positives and areas where we can improve. We apologize for any shortcomings you encountered during your stay, particularly regarding the cleanliness of the pool, hot tub, and shower, as well as the issue with the hot water. Rest assured, we take your comments seriously and will address these issues promptly with our housekeeping and maintenance teams to ensure they are rectified. Additionally, we apologize for any inconvenience regarding the parking fee, and we will work on better communicating such charges in advance. We value your patronage and hope to have the opportunity to welcome you back for a much-improved experience in the future. Please don't hesitate to reach out to us directly if there's anything else we can do to enhance your next stay.

10/10 Excellent

Angelina

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for taking the time to share your experience with us. Your satisfaction is our ultimate reward, and we're elated that we met your expectations. We can't wait to welcome you back for another incredible stay!

8/10 Good

ann alicia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
xyz
Stayed 2 nights in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for taking the time to provide us with feedback! We're glad you had a pleasant stay overall. We look forward to the opportunity to welcome you back and exceed your expectations.

10/10 Excellent

Stephen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to PeaceHealth SW Hospital, good breakfast included, reasonably priced.
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thanks for sharing your experience with us! We're glad you had a positive stay overall. Your feedback is valuable as we continuously strive to enhance our guests' experiences. We look forward to the chance to exceed your expectations on your next visit

8/10 Good

Tushani

Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for great feedback - we hope to see you again next time your travels bring you to the area!

10/10 Excellent

nick

Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for your fantastic feedback - It alway great to see that our guest enjoyed their stay with us. We hope to see you again!

10/10 Excellent

shirley

Travelled with family
Liked: Cleanliness, amenities
Customer service
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for sharing your positive feedback and for choosing our hotel. We're committed to maintaining this standard of excellence and we hope to see you again next time your travels bring you to the area!

4/10 Poor

Anna

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
We appreciate your visit and hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Staff were kind, friendly and inviting. Our room was clean and spacious.
Stayed 1 night in Apr 2024
Response from Cassie Owen on 21 May 2024
We're thrilled to hear that you had a great stay with us! Thank you for your kind words about our staff and accommodations. We hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

BS, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was excellent. Everything else was as expected from a Marriott property.
Stayed 1 night in Mar 2024
Response from Cassie Owen on 2 May 2024
We're over the moon to receive such a glowing review! Providing exceptional hospitality is our passion, and we're thrilled that it resonated with you. Your feedback inspires us to continue striving for excellence. Until next time, safe travels!

10/10 Excellent

Elyse

Stayed 1 night in Apr 2024
Response from Cassie Owen on 2 May 2024
Thank you for your feedback - it great to see you enjoyed your stay. We hope to see you again!

10/10 Excellent

Joyce

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cassie Owen on 21 May 2024
We're delighted to know that you had such a wonderful experience with us. Your satisfaction is our top priority, and we can't wait to have you back for another outstanding stay!

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with an awesome continental breakfast
Stayed 1 night in Mar 2024
Response from Cassie Owen on 21 May 2024
Thank you for your kind words! We're delighted to hear that you enjoyed our continental breakfast during your stay. We hope to welcome you back soon for another great experience at our hotel!

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Slept well. Very clean and spacious room!
Stayed 1 night in Mar 2024
Response from Cassie Owen on 21 May 2024
We're thrilled to hear that you had a restful night's sleep and found our rooms to be clean and spacious. Providing a comfortable environment for our guests is our top priority, and it's wonderful to know that we succeeded during your stay. Your feedback means a lot to us, and we hope to have the pleasure of welcoming you back for another great stay in the future!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel exceeded our expectations ! Will definitely make it our first choice next time we travel to Vancouver
Stayed 1 night in Mar 2024
Response from Cassie Owen on 2 May 2024
Thank you for taking the time to provide us with feedback! We're glad you had a pleasant stay overall. Your comments are valuable, and we'll use them to ensure we're delivering the best possible experience for our guests. We look forward to the opportunity to welcome you back and exceed your expectations again!

8/10 Good

Henry

Stayed 1 night in Mar 2024
Response from Cassie Owen on 2 May 2024
Thank you for your review! We appreciate your feedback and are glad to hear that you enjoyed your stay overall. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities
Good jotel
Stayed 1 night in Mar 2024
Response from Cassie Owen on 21 May 2024
Thank you for the rating! We're absolutely thrilled that you had such a great experience with us. Looking forward to your next visit next time your travels bring you to the Vancouver area!

10/10 Excellent

NORA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from cassie owen on 2 May 2024
Thank you for taking the time to share your experience with us. Your satisfaction is our ultimate reward, and we're elated that we met your expectations. We can't wait to welcome you back for another incredible stay!

8/10 Good

Deina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It’s clean and rooms where big enough to fit 5 people comfortably with kids being separated with having a pull out bed was supper helpful just wish the cartoons worked
Stayed 1 night in Mar 2024
Response from Cassie Owen on 2 May 2024
Thank you for your feedback! We're pleased that you enjoyed your stay with us. Your comments are valuable, and we'll use them to make any necessary improvements. We hope to have the opportunity to host you again and provide an even better experience next time.

10/10 Excellent

Desiree, Bozeman

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just loved Vancouver
Stayed 2 nights in Mar 2024
Response from Monique HD on 21 Mar 2024
Im glad you enjoyed being here as much as we did having you here! We will see you on your next adventure!

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Monique HD on 21 Mar 2024
Hi Leilani, Thank you so much for your great feedback. We hope to see you on your next travels.

10/10 Excellent

Brendan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quite clean and the room nice. We found that staff to be friendly and attentive. We'd happily book there again!
Stayed 1 night in Mar 2024
Response from Monique HD on 21 Mar 2024
Thank you so much Brendan, I am so glad to hear this. We will see you next time!

10/10 Excellent

Josh, Marysville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 3 nights. Very pleasant stay. The only downside was loud construction that started at 5am one morning.
Stayed 3 nights in Mar 2024
Response from Monique HD on 21 Mar 2024
Thank you for letting us know Josh, I am so sorry that happened to you. I can assure you it was outside our hotel and we told them it was unacceptable. We hope to see you on your next stay.

10/10 Excellent

Marcelo Gomes

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good room and convenient location.
Stayed 1 night in Feb 2024
Response from Monique HD on 21 Mar 2024
We loved hosting you Marcelo, cant wait to see you next time!

8/10 Good

Janet

Travelled with family
Stayed 2 nights in Feb 2024
Response from Monique HD on 21 Mar 2024
Thank you Janet for leaving your honest feedback. Please let us know what we can do to make your next stay a perfect 10!

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Monique HD on 21 Mar 2024
Thanks Maria for leaving your review. We hope to see you next time you're in Vancouver.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great stay but could be cleaner
The staff was great, nice and accommodating to requests. The room was beautiful, but it was not clean. There was food on the microwave, the fridge was dirty and the counters were not clean. I cleaned all surfaces with a washcloth and soap before we put anything down. The carpet didn’t look like it had been vacuumed either. Overall the place was nigh. The housekeeping was lacking.
Stayed 1 night in Feb 2024
Response from Monique HD on 21 Mar 2024
We appreciate your honest feedback, I have shared this with our team leaders in hopes to do better. We hope to see you on your next travels to the area.

10/10 Excellent

meng, Wichita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go back. Had a great time and the breakfast was amazing! Would recommend it to friends and families.
Stayed 1 night in Feb 2024
Response from Monique HD on 21 Mar 2024
Thanks Meng! We are so glad to hear this positive feedback, see you next time!

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Monique HD on 21 Mar 2024
Thank you so much Michael for that perfect review, Hope to see you next time when traveling to the Vancouver area.

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Monique HD on 21 Mar 2024
Hi Josh, Thank you for that review and we hope to see you on your next trip to the area.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the property and the convenience of the location
Stayed 5 nights in Feb 2024
Response from Monique HD on 21 Mar 2024
Thank you so much Whitney, we enjoyed having you at our hotel and cant wait to see you on your next trip!

8/10 Good

JOANN, pendleton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location with lots of parking. Front desk staff is friendly. However BEWARE! A lot of youth teams stay at this particular hotel and they are very loud and noisy, in their rooms and especially in the hallways. Complained to staff but there wasn't much they could do about it.
Stayed 1 night in Feb 2024
Response from Monique HD on 21 Mar 2024
Hey Joann, Thank you for the review. I am so sorry those kids were loud for you. We do our best to assure quite time is enforced and have made specific arrangements for these cases in the future.

10/10 Excellent

Kishore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location n clean property
Stayed 1 night in Feb 2024
Response from Monique HD on 21 Mar 2024
Thank you so much for your honest review, we look forward to seeing you next time!

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Monique HD on 21 Mar 2024
WOW! Thanks Alicia for your awesome review. We will see you next time!

10/10 Excellent

Ryan, Poulsbo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Jan 2024
Response from Monique HD on 21 Mar 2024
Thank you Ryan for your kind words, we hope to see you in your next travels.

10/10 Excellent

Deanna

Liked: Property conditions & facilities
After a long drive the lady checking us in was so nice n helpful when I asked what was around to eat at
Stayed 1 night in Jan 2024
Response from Cassie Owen on 29 Jan 2024
Hi Deanna,Thank you for your feedback. We are so glad to hear you enjoyed your stay and Zeba was helpful in finding you food around the area. We hope to see you again next time your travels bring you back to the area.

8/10 Good

Duane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't believe you charge $10 a night for parking.
Stayed 1 night in Jan 2024
Response from Monique Hall-DeWitt on 23 Jan 2024
Hi Duane, our parking lot is monitored by security and we do share the area with 6 businesses. Our permit ensures the spots are reserved for our guests. Thank you for understanding.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Monique Hall-DeWitt on 23 Jan 2024
Thank you for your great review ! We hope you stay with us on your next travels to the area. See you next time!

10/10 Excellent

Jeanetta

Stayed 1 night in Jan 2024
Response from Cassie Owen on 29 Jan 2024
Hi Jeanetta,Thank you for the fantastic feedback! We're delighted you had a positive experience with us. Your feedback means a lot. If you ever have more thoughts to share or need assistance, feel free to reach out. We hope to see you again!

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stayed 1 night in Jan 2024
Response from Monique Hall-DeWitt on 23 Jan 2024
HI James, I am so sorry to hear you did not enjoy your stay. We do our best to make every guests stay memorable and I do apologize for falling short. Please let us know if you would like to discuss anything further. Thank you!

10/10 Excellent

Norberto

Stayed 1 night in Jan 2024
Response from Cassie Owen on 29 Jan 2024
Thank you for your feedback - we hope to see you again next time your travels bring you back to the area!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great room, very clean.
Stayed 1 night in Jan 2024
Response from Monique HD on 9 Jan 2024
Thank you for your kind review. We cant wait to see you next time, Thanks John!

10/10 Excellent

ROBERTA

Stayed 2 nights in Dec 2023
Response from Cassie Owen on 29 Jan 2024
We are so glad to see you enjoyed your stay with us and we hope to see you again!