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"Nous avons passé deux nuits ici avant et après notre croisière dans la baie d'Ha Long. Le personnel était très attentionné et nous a aidés à réserver des services de taxi, des soins de spa, etc. Le petit-déjeuner était très bon avec un service excellent. Nous recommandons vivement de passer du temps dans cet hôtel."

"Since the moment we booked our room, Ms. Camelia “Lần Phương” has been so helpful from our arrival to Hanoi with airport pick up to booking our tours and checking up with us during them. We absolutely love the hotel staff team, they had helped drive us to the post office for us to send stuff back home and even used their own motor bikes to drive us there. The staff treated us like family, they were so friendly and so attentive. My family and I have traveled through many hotels in Vietnam through the years but this is the first hotel that we absolutely fell in love with and we will definitely be back to this hotel when we come back to Hanoi. "

"This place is such a find - great location, beautiful rooms and such friendly staff. I would not hesitate to recommend this hotel to anyone visiting Hanoi. Thank you so much! I’ll be back!"

"Cosy hotel in the city centre in a minute walk to a famous train street. We had a really good stay. Thank you!"

"The beds are really comfortable, the room was clean and had everything we needed. Mia was extremely helpful during our stay. We only stayed one night so didn’t get to experience the breakfast, it was included in our stay which was nice "

"This little hidden gem was located in the heart of Old Quarter, it was in such a convenient location. Huong was wonderful, she coordinated our pick up from the airport with little notice, and helped us immensely with our trip to Halong Bay! The staff in general were extremely friendly and we were very happy with our stay. The rooms were great very spacious and we were upgraded both nights at no extra cost which was such a pleasant surprise. "

"Breakfast was great Hugh is a wonderful concierge he is calm and profeesional takes time to listen to listen to your needs and takes appropriare measures to facilitate requests Tyson with his upbeat enthusiastic attitude is also quick to look for ways to enhance your stay Friendly and fun to be around I have to mention Tunat la terressa what spot on service and humbling attitude such a great service super knowledge of the dishes and wines Hats off to whomever manages these kind staff members"

"Great hotel, great staff, great location. "

"Very nice to stay in this hotel.. will come for next trip in Hanoi. Staffs are very kind, especially Ms. Jolie, Chloe at reception, Mr. Marco, Enzo and Alberto at front door, and Ms. Bella and Alice at restaurant. They are super kind and helpful while We stayed.. Foods was delicious, hotel condition was good. Everyone has big smile all the time to make customer happy.."