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Reviews of Best Western Plus Clos Syrah

4 out of 5
Best Western Plus Clos Syrah
Boulevard Pierre Tezier, Valence, Drome

Reviews

8.8

Excellent

Rating 10 - Excellent. 140 out of 288 reviews" "
Rating 8 - Good. 112 out of 288 reviews" "
Rating 6 - Okay. 28 out of 288 reviews" "
Rating 4 - Poor. 8 out of 288 reviews" "
Rating 2 - Terrible. 0 out of 288 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Very nice hotel. We got in late and left early, but the breakfast was very nice.
Stayed 1 night in Apr 2024
Response from The reception team on 27 Apr 2024
Dear Madam,Thank you very much for taking time out of your day to give us much valued feedback. We are so happy to hear you enjoyed your stay. Thank you also for pointing out the quality of our breakfast. We are glad you chose to stay with us and look forward to seeing you again real soon. Best regards

8/10 Good

Lancelot

Liked: Cleanliness, staff & service, property conditions & facilities
Response from La réception on 8 Apr 2024
Merci d'avoir pris le temps de donner une note à votre dernier séjour vec nous. Nous sommes heureux de voir que ce dernier s'est bien passé.Au plaisir de vous recevoir de nouveau !

10/10 Excellent

Jonghan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from La réception on 27 Jan 2024
Bonjour,Merci d'avoir pris le temps de donner votre avis suite à votre récent séjour. Nous espérons avoir le plaisir de vous recevoir de nouveau au Clos Syrah.Belle journée à vous !

10/10 Excellent

Qingsheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from La réception on 8 Jul 2023
Dear guest, thank you for taking the time to write a review. We are delighted that you enjoyed our establishment. We will share your kind comments with each department concerned. We wish you a good day and hope to see you soon! Yours sincerely, The reception team

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ad redesign
The receptionist on arrival was extremely helpful and breakfast was excellent. Since our last stay, the rooms had been redesigned. Some idiotic architect had thought it was a good idea to put the basin and shower in an open area at the back of the room. Who wants a steam filled bedroom? There’s also a huge TV screen that rises up from the bottom of the bed.
Stayed 1 night in Nov 2022
Response from Louanne on 27 Nov 2022
Dear Customer, Thank you for taking the time to share your stay at Best Western Plus Clos Syrah ****. Your satisfaction is our priority and your feedback helps us continually improve our equipment and service. Thank you for pointing out the quality of our breakfast. We are sorry that our bathroom was not to your liking. For the next time, you can choose the Standard or Superior room, these rooms have closed bathroom. Looking forward to welcoming you again, Regards, The reception team

8/10 Good

Jan

Stayed 1 night in Aug 2022
Response from Barbara on 1 Sept 2022
Dear , Thank you for your feedback! We are delighted to hear we had a positive impact on your trip. We look forward to your next stay with us. Thank You.

8/10 Good

David

Stayed 1 night in Jun 2022
Response from Barbara on 14 Jun 2022
Bonjour, Merci d'avoir pris le temps de partager votre expérience. Nous sommes heureux d'apprendre que votre séjour ait été satisfaisant et agréable. Au plaisir de vous recevoir de nouveau, Cordialement, La réception

8/10 Good

The Hon S

Liked: Staff & service, property conditions & facilities, room comfort
Difficult to find!
The hotel was fine, but two problems. It is difficult to find at night - no signage. The basin in our room did not work properly and was smelly. The staff gave us a refund for this. Excellent food in the restaurant and helpful staff.
Stayed 1 night in Mar 2022
Response from Barbara on 5 Apr 2022
Dear customer, Thank you for taking the time to share your stay at Best Western Plus Clos Syrah ****. Your satisfaction is our priority and your feedback helps us continually improve our equipment and service. We have taken good note of your remarks and apologize again for the incovenience concerning the basin. We are very glad that you liked the restaurant and our friendly team. Looking forward to welcoming you again, Best Regards, The Reception

8/10 Good

Cornelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stay and dinner
Excellent, only minus quite an expensive dinner
Stayed 1 night in Jan 2022
Response from Barbara on 11 Jan 2022
Dear customer, Thank you for taking the time to share your stay at Best Western Plus Clos Syrah ****. Your satisfaction is our priority and your feedback helps us continually improve our equipment and service. Thank you for pointing out the quality of our establishment. We are sorry to hear that you found the diner quite expensive, we are working with the best quality product. Looking forward to welcoming you again, Best Regards, The Reception

10/10 Excellent

Sonja

Stayed 1 night in Jul 2021
Response from Barbara on 18 Dec 2021
Bonjour, Merci d'avoir pris le temps de partager votre expérience avec les utilisateurs d'expedia. Nous sommes heureux d'apprendre que votre séjour ait été satisfaisant et agréable. Au plaisir de vous recevoir de nouveau, Cordialement, La réception

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Siu Fan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to re-stay
Good location & comfortable room
Stayed 1 night in Feb 2020

8/10 Good

T J

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic food made the stay worthwhile
This stay was all about the restaurant. Excellent menu and well prepared and presented food- good wine list - reasonable prices for the quality. Just be prepared to wait for your order to be taken and drinks to arrive if you are seated behind a number of other diners - be patient it was worth it. The rooms are a different story. It’s a modern hotel with a number of upmarket features in the rooms. Tiny bathroom but with a very nice shower, but no heated towel rail (in fact no towel rails???). Espresso machine that sent more water to the drip tray than to the cups. Tiny narrow toilet that was separate from the bathroom (we don’t like to have to move rooms for hand washing). In room music center that we could not get to work. Easy parking and simple access from major highway ( unless your GPS sends you through the town) The only reason we might stay again would be the restaurant.
Stayed 2 nights in Oct 2019

10/10 Excellent

Michael

Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2019

8/10 Good

Rudolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valence
Nice Hotel; but as usual in France the restaurant was closed on a Sunday night. Town of Valence very poor for finding a restaurant open on Sunday evening! - Stressful.
Stayed 1 night in Apr 2019

4/10 Poor

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointing visit
Difficult to find, No indication of the hotel as you approach. Restaurant closed of which we had no notification, Very limited choice of local restaurants open on a Sunday. Had just had a long drive so we were not keen to go out hunting for restaurants. Had expensive drinks in the hotel which could not supply nuts or crisps. Generally looking as though needs an injection of money
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel very close to motorway so perfect for an overnight stop
Stayed 1 night in Aug 2017

4/10 Poor

Paul

Disliked: Cleanliness, property conditions & facilities
Disappointing
We stayed twice having booked to go down to the South and on return. The hotel is being renovated but is now largely finished. Scaffolding was down on our return and finishing touches were being done like uneven concrete outside the first floor lift. Our main problems were cleanliness and noise. It is by a dual carriageway, the N7. We had a balcony room. Despite the renovation the windows were so poor you could hear voices from the restaurant below at 11.30. The traffic was noisy at 5.30am. Better windows should have been on the shopping list. Secondly the rooms were dirty. Despite recent works, there was no noise or sign of workmen. Yet the telephone was covered in dust and clearly hadn't been wiped for ages.similarly the bedside lights on a novel, and in both rooms broken branch of wood a fair was covered in thick dust. Long hairs on the floor when we entered for the first time. We didn't have a plug in our sink. Wife speaks French and asked down at reception. "The sink must have been blocked and he maid removed it. Does it bother you?". Well looking down a drain does but te response was a shrug of the shoulders, not even an apology. That was ar 4.30 pm. The restaurant had excellent and very tasty food and the service wonderful but the price was high at €33 for steak and potatoes. It was a really good steak. The pool was great but they are finishing the turfing still.Great position but needs shake up re management. Won't return.
Stayed 1 night in Jul 2017

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Never stay at this crumby dump
You did not inform us of the scheduled maintenance. We struggled to sleep due to noise levels (works continued from 7.50 am to 11.35pm). The pool you advertised did not even exist. We had no toilet paper on the final night. The 24hr bar was shut when we tried to buy wine at 10pm. The food was over priced and the lounge was closed throughout our stay. When we checked out there was an eight year old boy behind the reception desk. The whole experience was frankly dreadful. This hotel makes faulty towers look like a five star retreat.

8/10 Good

ian, North Wales

Liked: Cleanliness, property conditions & facilities, room comfort
Great stopover
Started badly, we were left standing at reception waiting to check in whilst staff dealt with restaurant customers. When someone did acknowledge us they were friendly and got us checked in. We only wanted a snak after a long drive but they only had the resturaunt on site, no bar or lounge for snacks We therefore drove into town to find fast food The be was very good as was the room and bathroom and we both had a good nights sleep. The site has secure on site parking which is free. We didn't have breakfast as we felt it was too expensive based on what we normally eat

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
one night only
tired hotel but nice room

6/10 Okay

claire, UK

Liked: Cleanliness, staff & service, room comfort
Generally good. once room upgraded
Close to the motorway. Looks a little jaded. Initial room downstairs awful (although clean). Asked to be moved .... huge improvement. Room quiet and recently updated, fabulous garden and pool. Pool not heated.

6/10 Okay

Verified traveller

Liked: Cleanliness

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best in Valence
Nice and comfortable hotel. It seemed recently renovated. Well located with easy access to the autoroute and downtown Valence. The staff was friendly and accommodating. We were very impressed by the restaurant which had local dishes and specialties.

8/10 Good

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stop-off point on the way to the South
Nice hotel, great evening meal: anallround good experience.

6/10 Okay

450driver

Liked: Cleanliness, staff & service
Business
Nothing really bad about my stay. The only thing that drives me crazy about most European hotels (this was no exception) is the inability to control the thermostat in the room. Thank goodness the outside temps were pleasant! I was able to open the balcony door and keep the indoor temperature cool. The hotel staff was very helpful with all of our needs. The wi-fi didn't work for my colleague at the end of the hall, so make sure you get a room close to the lobby. Other than that, our stay was acceptable.

10/10 Excellent

Serventi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La position
Stayed 1 night in May 2024
Response from L'équipe du BestWetern Plus Clos Syrah**** on 20 May 2024
Merci d'avoir pris le temps de partager votre expérience. Nous sommes ravis de lire que vous avez apprécié votre séjour. C'est une grande satisfaction pour nous. En espérant avoir le plaisir de vous accueillir de nouveau prochainement au Clos Syrah, Cordialement

10/10 Excellent

Dr. Wolfgang

Travelled with partner
Wir waren bereits zum dritten Mal dort und werden immer wieder kommen. Hervorragende Küche und freundliches Personal.
Stayed 1 night in Apr 2024
Response from The BestWestern Plus Clos Syrah team on 29 Apr 2024
Dear Sir,We are delighted that you enjoyed your stay at BestWestern Plus Clos Syrah**** and thank you for your comments!We all aim to give our customers complete satisfaction. We like to think that nothing is impossible and no effort will be spared to satisfy your requests. Our team is delighted to have succeeded!We look forward to seeing you again soon!Best regards,

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spitzenhotel mit eher etwas trister Umgebung. Tolle Mitarbeiterinnen, gute Küche!
Stayed 1 night in Mar 2024
Response from The reception team on 25 Mar 2024
Thank you so much for taking the time to write a comment about your last stay with us. We hope to see you again soon at Best Western Plus Clos Syrah****.

8/10 Good

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from La réception on 22 Feb 2024
Bonjour,Merci d'avoir pris le temps de noter votre séjour au Best western Plus Clos Syrah***. Nous sommes heureux d'apprendre que ce dernier s'est déroulé pour le mieux. A bientôt !

8/10 Good

Orlando

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from La réception on 22 Feb 2024
Bonjour,Nous vous remercions d'avoir pris le temps de donner une not à votre dernier séjour et espérons vous recevoir de nouveau prochainement.

6/10 Okay

Martine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Personnel accueillant
Chauffage de la chambre en panne et nuit passée avec un radiateur d appoint. J aurais aimé un geste commercial compte tenu de ma situation plutôt inconfortable en cette saison.
Stayed 1 night in Jan 2024
Response from La réception on 16 Jan 2024
Chère Madame, Au nom de toute notre équipe, je souhaite vous présenter nos excuses pour ne pas avoir réussi à dépasser vos attentes. Votre satisfaction est très importante pour nous, et nous utiliserons vos commentaires pour procéder à des améliorations, afin d'être sûrs de proposer une meilleure expérience à nos hôtes à l'avenir. Un technicien a régler le désagrement concernant le chauffage lors de votre départ.J'espère que vous envisagerez à nouveau de séjourner parmi nous, pour que nous ayons une seconde chance de vous proposer une expérience de qualité supérieure. Cordialement,

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
- Nous n’avons pas été avertis de la fermeture du restaurant au moment de la réservation. - Le bar de la chambre ne contenait qu’une petite bouteille d’eau (offerte) pour 2 personnes. Nous ne risquions pas d’avoir d’extras à payer…
Stayed 1 night in Dec 2023
Response from La réception on 2 Jan 2024
Madame,Nous vous remercions d'avoir partagé vos commentaires avec nous. Nous nous excusons pour les inconvénients rencontrés pendant votre séjour.Nous tenons à préciser que nous offrons une seule bouteille d'eau par chambre, cependant, pour les prochaines fois, si vous avez besoin de plus, n'hésitez pas à nous contacter, notre bar et room service restaient ouvert.Concernant la fermeture du restaurant, nous avons spécifié cette information sur Expedia et avons également envoyé un e-mail pour vous en informer, en raison des vacances de Noël. Nous regrettons tout malentendu et apprécions votre compréhension.Nous espérons avoir la chance de vous accueillir à nouveau et de vous offrir une expérience plus satisfaisante dans le futur.Cordialement,L'équipe du Best Western Plus Clos Syrah

10/10 Excellent

abdelkader

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Etablissement merveilleux sur la propreté, le silence, la tranquillité et le repos de l'âme, j'ai dormi comme un gros bébé. Le petit déjeuner est excellent et le personnel très agréable. Je conseille vraiment l'établissement ET MA NOTE EST DE 10/10
Stayed 1 night in Dec 2023
Response from La réception on 21 Dec 2023
Cher Monsieur, Nous sommes ravis que vous ayez passé un agréable moment lors de votre séjour au Best Western Plus Clos Syrah ! En effet, nous essayons à chaque séjour de mettre tout en œuvre afin assurer la meilleure qualité pour nos clients. Nos équipes seront ravies de savoir que vous avez aimé votre séjour parmi nous ainsi que votre petit déjeuner. Nous espérons vous revoir très prochainement de retour parmi nous ! Très cordialement, L’équipe de la réception Best Western Plus Clos Syrah****

10/10 Excellent

MARC

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très agréable
Stayed 1 night in Nov 2023
Response from La réception on 29 Nov 2023
Bonjour Monsieur, Nous vous remercions d'avoir pris le temps de donner votre avis concernant votre récent séjour au sein de notre établissement. Nous sommes ravis de voir que vous avez apprécié les équipements et espérons vous recevoir de nouveau prochainement.Bien cordialement, Best Western Plus Clos Syrah****

6/10 Okay

Jp

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Food is good, personel is friendly. Room didn't have curtains. Good if you are traveling through.
Stayed 1 night in Nov 2023
Response from The reception team on 20 Nov 2023
Dear guest, thank you for taking the time to write a review. We are delighted that you enjoyed our establishment. We will share your kind comments with each department concerned. We wish you a good day and hope to see you soon! Yours sincerely, The reception team

10/10 Excellent

Dr. Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from La réception on 14 Nov 2023
Bonjour, Nous vous remercions d'avoir pris le temps de donner votre avis concernant votre récent séjour au sein de notre établissement. Nous sommes ravis de voir que vous avez apprécié les équipements et espérons vous recevoir de nouveau prochainement.Bien cordialement, Best Western Plus Clos Syrah****

10/10 Excellent

stephanie

Stayed 1 night in Oct 2023
Response from La réception on 23 Oct 2023
Bonjour,Nous vous remercions d'avoir pris le temps de donner votre avis concernant votre récent séjour au sein de notre établissement. Nous sommes ravis de voir que vous avez apprécié les équipements et espérons vous recevoir de nouveau prochainement.Bien cordialement, Best Western Plus Clos Syrah****

8/10 Good

Pascal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Emplacement super Restaurant agréable avec une belle carte de vins. Petit déjeuner sympathique avec des produits sans Gluten de chez Calicote O'Top super produits
Stayed 1 night in Oct 2023
Response from La réception on 7 Oct 2023
Bonjour, Merci d'avoir pris le temps de partager votre expérience avec les autres utilisateurs. Nous sommes heureux d'apprendre que votre séjour ait été satisfaisant et agréable, et que nos produits de chez Calicote vous aient plu. Au plaisir de vous recevoir de nouveau, Cordialement, La réception Best Western Plus Clos Syrah****

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from La réception on 6 Sept 2023
Bonjour, Merci d'avoir pris le temps de partager votre expérience avec les autres utilisateurs. Nous sommes heureux d'apprendre que votre séjour ait été satisfaisant et agréable. Au plaisir de vous recevoir de nouveau, Cordialement, La réception Best Western Plus Clos Syrah****

10/10 Excellent

EVE

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel au top
Stayed 1 night in Sep 2023
Response from La réception on 6 Sept 2023
Bonjour, Merci d'avoir pris le temps de partager votre expérience avec les autres utilisateurs. Nous sommes heureux d'apprendre que votre séjour ait été satisfaisant et agréable. Au plaisir de vous recevoir de nouveau, Cordialement, La réception Best Western Plus Clos Syrah****

10/10 Excellent

Christian

Stayed 1 night in Aug 2023
Response from La réception on 6 Sept 2023
Bonjour, Merci d'avoir pris le temps de partager votre expérience avec les autres utilisateurs. Nous sommes heureux d'apprendre que votre séjour ait été satisfaisant et agréable. Au plaisir de vous recevoir de nouveau, Cordialement, La réception Best Western Plus Clos Syrah****

8/10 Good

Christian

Stayed 1 night in Aug 2023
Response from La réception on 29 Aug 2023
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience au Clos Syrah. Sachez que votre satisfaction est notre priorité, c'est pourquoi vos retours sont importants. Nous sommes heureux d'apprendre que votre séjour ait répondu à vos attentes. Au plaisir de vous recevoir de nouveau, Cordialement, La réception

10/10 Excellent

Ole Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from La réception on 29 Aug 2023
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience au Clos Syrah. Sachez que votre satisfaction est notre priorité, c'est pourquoi vos retours sont importants. Nous sommes heureux d'apprendre que votre séjour ait répondu à vos attentes. Au plaisir de vous recevoir de nouveau, Cordialement, La réception

10/10 Excellent

SBM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très belle découverte en amoureux !!! Allez y !!!
Belle découverte pour nous , bel espace dans la chambre, service impeccable, cuisine goûtue . Nous avons apprécié notre séjour, lors de nos prochaines escapades en amoureux nous nous y arrêterons à nouveau.
Stayed 1 night in Aug 2023
Response from La réception on 22 Aug 2023
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience au Clos Syrah. Sachez que votre satisfaction est notre priorité, c'est pourquoi vos retours sont importants. Nous sommes heureux d'apprendre que votre séjour ait répondu à vos attentes. Nous partagerons vos aimables retours avec l'ensemble des services. Au plaisir de vous recevoir de nouveau, Cordialement, La réception

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent hébergement et restaurant
Stayed 1 night in Aug 2023
Response from La réception on 19 Aug 2023
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience au Clos Syrah. Sachez que votre satisfaction est notre priorité, c'est pourquoi vos retours sont importants. Nous sommes heureux d'apprendre que votre séjour ait répondu à vos attentes. Nous partagerons vos aimables retours avec l'ensemble des services. Au plaisir de vous recevoir de nouveau, Cordialement, La réception

10/10 Excellent

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
merci pour votre accueil
tres bon sejour
Stayed 2 nights in Jul 2023
Response from La réception on 4 Aug 2023
Bonjour, Nous vous remercions d'avoir pris le temps de partager votre expérience au Clos Syrah. Sachez que votre satisfaction est notre priorité, c'est pourquoi vos retours sont importants. Nous sommes heureux d'apprendre que votre séjour ait répondu à vos attentes. Nous partagerons vos aimables retours avec l'ensemble des services. Au plaisir de vous recevoir de nouveau, Cordialement, La réception