Suite, 1 King Bed with Sofa bed, Non Smoking (Efficiency) | Desk, free WiFi, bed sheets

Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
885 Cranberry Lake Road, Valemount, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 442 out of 622 reviews" "
Rating 8 - Good. 147 out of 622 reviews" "
Rating 6 - Okay. 25 out of 622 reviews" "
Rating 4 - Poor. 5 out of 622 reviews" "
Rating 2 - Terrible. 3 out of 622 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Olivia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all nice especially Michael from front desk. Very helpful and friendly!!! Room was very clean and comfy. Will definitely come back when we’re in the area
Stayed 1 night in May 2024

10/10 Excellent

gye, mcallen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel was very clean and the staff was very kind ...i like this hotel
Stayed 1 night in May 2024
Response from Monika, Front Desk on 16 May 2024
Dear Gye, Wow, thank you so much for staying with us and taking the time to leave us such a great review. We appreciate it! We hope to welcome you back again soon!Sincerely,

10/10 Excellent

Margaret

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well looked after hotel. Have stayed here before and will again.
Stayed 1 night in May 2024
Response from Monika, Front Desk on 16 May 2024
Dear Margaret, Thank you for choosing us for your stay and for your review. It is always a pleasure to hear from our regular guests. We look forward to welcome you back again soon!Sincerely,

10/10 Excellent

Rae Ann

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go-to stop when travelling from the Okanagan to the Edmonton area. Warm and friendly staff and clean rooms which are pet friendly..
Stayed 1 night in May 2024
Response from Monika, Front Desk on 14 May 2024
Dear Rae Ann, thank you for choosing us for your overnight stop in Valemount. Thank you for your awesome rating. We are delighted to know that you appreciate the service level of our teams. We hope to see you back again soon.Sincerely,

8/10 Good

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in May 2024
Response from Monika, Front Desk on 14 May 2024
Dear Gavin,Thank you for staying with us! And Thank you for your great rating and comment.We hope you will stay with us again soon. Sincerely,

8/10 Good

Karissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean newer hotel, nice hot tub/pool, comfy beds
Stayed 1 night in May 2024
Response from Monika, Front Desk on 7 May 2024
Hello Karissa, thank you for staying with us!We appreciate the great review - Thank you.We hope to welcome you back soon. Sincerely,

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Monika, Front Desk on 30 Apr 2024
Dear Seth,thank you for staying with us. We appreciate the prefect rating, Thank you!We hope to see you again soon.Sincerely,

6/10 Okay

Christopher

Liked: Staff & service
We booked a “suite” so we could watch some TV without having to lie on the bed. There was no TV in the sitting area. Very odd room layout.
Stayed 1 night in Apr 2024
Response from Monika, Front Desk on 30 Apr 2024
Dear Christopher,thank you for staying with us! We are so sorry that your experience did not match your expectations.We hope to welcome you back again. Sincerely,

10/10 Excellent

Naeem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Monika, Front Desk on 30 Apr 2024
Dear Naeem, thank you for staying with us and for the awesome rating!We hope to welcome you back again soon.Sincerely,

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in for 1 night it was nice, kids enjoyed the pool.
Stayed 1 night in Apr 2024
Response from Monika, Front Desk on 27 Apr 2024
Hello Amanda,thank you for choosing to stay with us! And many Thanks for your perfect rating.We hope to welcome you back again soon!Sincerely,

8/10 Good

Cathy, Viking

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was excellent and would stay there again for sure. Breakfast was perfect, all we needed. The only comment was that the power went out for about 9 hours. Not the hotel’s fault as the whole town was down. No backup power in facility so dark in room and got cool.
Stayed 1 night in Apr 2024
Response from Monika, Front Desk on 27 Apr 2024
Hello Cathy, Thank you for staying with us.We appreciate the great rating and we will be sure to let our breakfast attendant know how much you liked our breakfast. We are sorry to hear that there was a power outage that the town and valley experienced while you stayed at our Hotel. Although they don't happen often for that long, we are looking into options for backup power. Thank you again for staying with us and being so understanding regarding the power outage. We hope to welcome you back again soon. Sincerely,

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Very fast and easy checkin
Stayed 1 night in Apr 2024
Response from Monika, Front Desk on 22 Apr 2024
Hello Ken,Thank you for staying with us! And Thank you for your awesome rating.We hope to have you back again soon.Sincerely,

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Great handicap room
Stayed 1 night in Apr 2024
Response from Monika, Front Desk on 22 Apr 2024
Hello Harold, thank you for staying with us! We appreciate the perfect rating.We hope to have you stay with us again soon.Sincerely,

10/10 Excellent

David, Edmonton

Stayed 2 nights in Mar 2024
Response from Monika, Front Desk on 17 Apr 2024
Hello David, thank you for staying with us and Thank you for your great rating!We hope to see you again soon.Sincerely,

8/10 Good

Danielle

Stayed 1 night in Apr 2024
Response from Monika, Front Desk on 30 Apr 2024
Hello Daniel, thank you for choosing to stay with us.And many thanks for your great rating.We hope you will be staying with us again soon.Sincerely,

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Monika, Front Desk on 10 Apr 2024
Hello Peter,thank you for staying with us and thank you for your great rating. We hope to host you again soon. Sincerely,

8/10 Good

jackie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were comfortable!! Rooms very clean.!!! Staff pleasant and friendly. Just a couple of things that could use attention. We had to ask for things like towels in the pool. Refills on the breakfast area. To get the lights turned on in the hot tub. The pool was very cold. Had to advise that there was no heat. Was very happy with our stay. I will stay here again!!!
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 2 Apr 2024
Hello Jackie, thank you for staying with us! And thank you for your great rating and review. We are sorry to hear some things needed more attention than given. We are normally known for our exceptional attention to detail, and we regret that we missed the mark.We looking forward to having you stay with us again!Sincerely,

10/10 Excellent

George, Hope

Liked: Cleanliness, staff & service, property conditions & facilities
Front doors not operating properly. Parking area is very dirty, making it difficult to move luggage. Front desk staff was excellent in welcoming us.
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 2 Apr 2024
Hello George, thank you for staying with us! And Thank you for your great rating. We appreciate the feedback on the parking lot. We are getting it swept asap. We look forward to welcoming you back in the future. Sincerely,

8/10 Good

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids loved the pool ! And the staff was friendly
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 31 Mar 2024
Hello Ryan, thank you for staying with us! And thank you for your great rating and review. We hope to see you again next time you're in Valemount. Sincerely,

8/10 Good

Betty

Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 22 Apr 2024
Hello Betty, thank you for choosing to stay with us and for your great rating. We hope you will be back.Sincerely,

10/10 Excellent

Katherine

Stayed 2 nights in Mar 2024
Response from Monika, Front Desk on 22 Apr 2024
Hello Katherine, Thank you for staying with us and Thank you for your perfect rating! We hope to have you back again soon.Sincerely,

10/10 Excellent

Heather

Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 19 Apr 2024
Hello Heather, thank you for staying with us while overnighting in Valemount. We appreciate the awesome rating!We hope to see you again soon.Sincerely,

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and spacious
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 30 Mar 2024
Hello Douglas, thank you for staying with us while overnighting in Valemount. Thank you for your great rating and review! We are happy to hear you liked our room.We hope to welcome you back again soon. Sincerely,

8/10 Good

Meredith

Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 17 Apr 2024
Hello Meredith, thank you for choosing us for your stay in Valemount. And Thank you for your great rating. We hope to see you again soon. Sincerely,

8/10 Good

Helen, Sherwood Park

Travelled with partner
Liked: Amenities
Very peasant staff
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 28 Mar 2024
Hello Helen, thank you for your great rating and your kind words about our staff! We hope you will be staying with us again on your next trip to Valemount.Sincerely,

10/10 Excellent

Anne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hidden gem! Such a lovely place to stop on a long drive.
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 25 Mar 2024
Dear Anne,thank you for staying with us on your stopover in Valemount. And thank you for your awesome rating and lovely comment! We hope to you will be back again soon.Sincerely,

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome waterslide.
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 28 Mar 2024
Hello Brett,thank you for staying with us and thank you for your great rating!We hope to see you again soon.Sincerely,

10/10 Excellent

Chantel, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
High attention given to cleanliness. Friendly staff.
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 25 Mar 2024
Dear Chantel, thank you for staying with us at the Comfort Inn & Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services.We hope to welcome you back soon.Sincerely,

6/10 Okay

Garret

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 7 Apr 2024
Hello Garret, thank you for staying with us on your recent trip to Valemount. We are delighted to know that you appreciate the service level of our teams. Sincerely,

10/10 Excellent

Jen

Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 13 Apr 2024
Hello Jen, thank you for staying with us!And Thank you for your great rating.We hope to see you again soon.Sincerely,

10/10 Excellent

Amandeep

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. Would definitely stay again. Helped answer questions about local eateries.
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 24 Mar 2024
Hello Amandeep, thank you for staying with us and for leaving such an awesome rating! We are delighted to hear our staff was helpful and are happy to help whenever we can. See you next time!Sincerely,

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 22 Mar 2024
Dear Jaime, thank you for choosing us as your stopover in Valemount. We appreciate the awesome rating and comment. Thank you!We hope to welcome you back soon!Sincerely,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 22 Mar 2024
Dear Peter, thank you for staying with us! And thank you for the awesome rating.We hope to see you again on your next visit to Valemount.Sincerely,

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stayy
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 13 Mar 2024
Hello Charles, thank you for staying with us and thank you for the great rating! We are delighted to hear you enjoyed your stay.We hope to welcome you back again soon!Sincerely

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Monika, Front Desk on 19 Feb 2024
Dear Tim,Thank you for staying with us, and for your great rating! We hope to host you again soon.Sincerely,

10/10 Excellent

Belmiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Monika, Front Desk on 19 Feb 2024
Dear Belmiro, Thank you for your awesome rating!We hope to see you again soon.Sincerely,

8/10 Good

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Monika, Front Desk on 13 Feb 2024
Hello Jamie, Thank you for choosing to stay with us! We appreciate the great rating.We hope to welcome you back when your in Valemount next. Sincerely,

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet, clean and friendly staff!
Stayed 2 nights in Feb 2024
Response from Monika, Front Desk on 6 Feb 2024
Dear Kristin, We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We hope to welcome you back soon!

10/10 Excellent

Jen

Travelled with partner
Liked: Staff & service, property conditions & facilities
A comfortable stop to/from B.C. or Alberta. Staff are very friendly, great service at check in (Thank you Michael). Breakfast provided is decent.
Stayed 1 night in Jan 2024
Response from Monika, Front Desk on 6 Feb 2024
Dear Jen, Thank you for taking the time to fill out our online survey with such an awesome rating! I have shared the survey result with the team, and they join me in thanking you for the great score.We hope to welcome you back again soon!

8/10 Good

Collin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The service was great but there was a strange, irregular banging above our 2nd floor that was frustrating to hear through the night. The room was clean.
Stayed 1 night in Jan 2024
Response from Monika, Front Desk on 5 Feb 2024
Hello Collin,Thank you for staying with us!We are happy to hear you liked our service and clean rooms. However, we are sorry for the noise inconvenience during your stay.We had made note of the room you stayed in and had issued a maintenance order. We are happy to say the issue has been fixed.Again, we are very sorry for the disruption during your stay and thank you for your kind understanding. We would love the opportunity to provide you with a more relaxing experience in the future.

8/10 Good

DOUGLAS

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking. Appreciated after a long day.
Stayed 1 night in Jan 2024
Response from Monika, Front Desk on 6 Feb 2024
Dear Douglas,Thank you for your great rating and for choosing us for your stay in Valemount. We hope to welcome you back again soon!

10/10 Excellent

Ellie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only problem wa the pool was cold. Small kids couldt swim.
Stayed 3 nights in Jan 2024
Response from Monika, Front Desk on 6 Feb 2024
Dear Ellie, Thank you for choosing to stay with us and your wonderful rating. We are sorry to hear that the kids were not able to enjoy the pool due to its cold temperature. The issues has since been fixed. We hope you will stay with us again so the children get to actually enjoy the pool.

10/10 Excellent

Royce

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Monika, Front Desk on 6 Feb 2024
Dear Royce, Thank you for staying with us while in Valemount, and thank you for your awesome rating. We look forward to hosting you again soon for another great experience!

6/10 Okay

Braden

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was there for 3 nights and they never made up our room once.
Stayed 3 nights in Jan 2024
Response from Monika, Front Desk on 8 Feb 2024
Dear Braden,It was our pleasure hosting you on your recent visit to Valemount!Our sincere apologies, it seems that the cycle of our housekeeping service was not communicated to you clearly which resulted in failing your expectations. Our guests' satisfaction is always our priority. That's why guests are always welcome to decide how often their rooms will be cleaned. Don't hesitate to approach or let any of our friendly Front Desk team know about this request, and rest assured that we will notify our housekeeping team immediately. Again, our apologies for missing the opportunity of providing you with a top-notch stay. We are hoping that you will still give us another chance to restore your trust in our hotel and especially our service. Sincerely,

8/10 Good

Lavonne

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great big hot tub what is nice. Cold eggs every morning their food (breakfast) needs work
Stayed 3 nights in Jan 2024
Response from Monika, Front Desk on 6 Feb 2024
Dear Lavonne, Thank you for choosing to stay with us and thank you for your great review. We are sorry to hear that our breakfast did not meet your expectations We appreciate your feedback as it helps us to continuously improve. We hope to welcome you back again soon.

10/10 Excellent

Victoria

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was lovely. Very clean and the night staff was so friendly.
Stayed 1 night in Jan 2024
Response from Monika, Front Desk on 14 Jan 2024
Hello Victoria, thank you for choosing to stay with us! And thank you for your kind words. I will be sure to share them with the team. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Sincerely,

8/10 Good

Todd

Stayed 3 nights in Jan 2024
Response from Monika, Front Desk on 11 Jan 2024
Hello Todd, Thank you for staying with us and for your great rating. We hope to see you again soon!Sincerely,

10/10 Excellent

Janelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay as a family. Spacious room, comfortable beds, pool with waterslide were enjoyed by all, as well as the ping pong table. Room was clean, everything worked well, staff were friendly and helpful.
Stayed 1 night in Dec 2023
Response from Frisian Chavez, FD on 9 Jan 2024
Hi Janelle,Hello JanelleWe are delighted that your family had a great time while staying with us. We are really excited to see you again soon.

10/10 Excellent

Sharon L

Stayed 1 night in Jan 2024
Response from Monika, Front Desk on 11 Jan 2024
Hello Sharon, thank you for choosing to stay with us and for your wonderful rating. We hope to see you back soon!Sincerely,

10/10 Excellent

Rae Ann

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Comfort Inn is accommodating for pets and conveniently located just off the highway. The staff were pleasant and our room was nice and clean. We've stayed here three times now and this will be our chosen spot for trips between the Okanagan and Edmonton.
Stayed 1 night in Dec 2023
Response from Frisian Chavez, FD on 9 Jan 2024
Hi Rae Ann,We truly value your kind comments, which inspire us to keep giving you excellent service.