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Staff were all nice especially Michael from front desk. Very helpful and friendly!!! Room was very clean and comfy. Will definitely come back when we’re in the area
this hotel was very clean and the staff was very kind ...i like this hotel
gye
Stayed 1 night in May 2024
Response from Monika, Front Desk on 16 May 2024
Dear Gye, Wow, thank you so much for staying with us and taking the time to leave us such a great review. We appreciate it! We hope to welcome you back again soon!Sincerely,
Well looked after hotel. Have stayed here before and will again.
Margaret
Stayed 1 night in May 2024
Response from Monika, Front Desk on 16 May 2024
Dear Margaret, Thank you for choosing us for your stay and for your review. It is always a pleasure to hear from our regular guests. We look forward to welcome you back again soon!Sincerely,
This is our go-to stop when travelling from the Okanagan to the Edmonton area. Warm and friendly staff and clean rooms which are pet friendly..
Rae Ann
Stayed 1 night in May 2024
Response from Monika, Front Desk on 14 May 2024
Dear Rae Ann, thank you for choosing us for your overnight stop in Valemount. Thank you for your awesome rating. We are delighted to know that you appreciate the service level of our teams. We hope to see you back again soon.Sincerely,
Dear Seth,thank you for staying with us. We appreciate the prefect rating, Thank you!We hope to see you again soon.Sincerely,
6/10 Okay
Christopher
28 Apr 2024
Liked: Staff & service
We booked a “suite” so we could watch some TV without having to lie on the bed. There was no TV in the sitting area. Very odd room layout.
Christopher
Stayed 1 night in Apr 2024
Response from Monika, Front Desk on 30 Apr 2024
Dear Christopher,thank you for staying with us! We are so sorry that your experience did not match your expectations.We hope to welcome you back again. Sincerely,
Property was excellent and would stay there again for sure. Breakfast was perfect, all we needed. The only comment was that the power went out for about 9 hours. Not the hotel’s fault as the whole town was down. No backup power in facility so dark in room and got cool.
Cathy
Stayed 1 night in Apr 2024
Response from Monika, Front Desk on 27 Apr 2024
Hello Cathy, Thank you for staying with us.We appreciate the great rating and we will be sure to let our breakfast attendant know how much you liked our breakfast. We are sorry to hear that there was a power outage that the town and valley experienced while you stayed at our Hotel. Although they don't happen often for that long, we are looking into options for backup power. Thank you again for staying with us and being so understanding regarding the power outage. We hope to welcome you back again soon. Sincerely,
Beds were comfortable!! Rooms very clean.!!! Staff pleasant and friendly. Just a couple of things that could use attention. We had to ask for things like towels in the pool. Refills on the breakfast area. To get the lights turned on in the hot tub. The pool was very cold. Had to advise that there was no heat. Was very happy with our stay. I will stay here again!!!
jackie
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 2 Apr 2024
Hello Jackie, thank you for staying with us! And thank you for your great rating and review. We are sorry to hear some things needed more attention than given. We are normally known for our exceptional attention to detail, and we regret that we missed the mark.We looking forward to having you stay with us again!Sincerely,
Front doors not operating properly. Parking area is very dirty, making it difficult to move luggage. Front desk staff was excellent in welcoming us.
George
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 2 Apr 2024
Hello George, thank you for staying with us! And Thank you for your great rating. We appreciate the feedback on the parking lot. We are getting it swept asap. We look forward to welcoming you back in the future. Sincerely,
Hello Ryan, thank you for staying with us! And thank you for your great rating and review. We hope to see you again next time you're in Valemount. Sincerely,
8/10 Good
Betty
31 Mar 2024
Betty
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 22 Apr 2024
Hello Betty, thank you for choosing to stay with us and for your great rating. We hope you will be back.Sincerely,
10/10 Excellent
Katherine
30 Mar 2024
Katherine
Stayed 2 nights in Mar 2024
Response from Monika, Front Desk on 22 Apr 2024
Hello Katherine, Thank you for staying with us and Thank you for your perfect rating! We hope to have you back again soon.Sincerely,
10/10 Excellent
Heather
30 Mar 2024
Heather
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 19 Apr 2024
Hello Heather, thank you for staying with us while overnighting in Valemount. We appreciate the awesome rating!We hope to see you again soon.Sincerely,
Hello Douglas, thank you for staying with us while overnighting in Valemount. Thank you for your great rating and review! We are happy to hear you liked our room.We hope to welcome you back again soon. Sincerely,
8/10 Good
Meredith
28 Mar 2024
Meredith
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 17 Apr 2024
Hello Meredith, thank you for choosing us for your stay in Valemount. And Thank you for your great rating. We hope to see you again soon. Sincerely,
8/10 Good
Helen, Sherwood Park
Travelled with partner
27 Mar 2024
Liked: Amenities
Very peasant staff
Helen
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 28 Mar 2024
Hello Helen, thank you for your great rating and your kind words about our staff! We hope you will be staying with us again on your next trip to Valemount.Sincerely,
Hidden gem! Such a lovely place to stop on a long drive.
Anne
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 25 Mar 2024
Dear Anne,thank you for staying with us on your stopover in Valemount. And thank you for your awesome rating and lovely comment! We hope to you will be back again soon.Sincerely,
High attention given to cleanliness. Friendly staff.
Chantel
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 25 Mar 2024
Dear Chantel, thank you for staying with us at the Comfort Inn & Suites. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services.We hope to welcome you back soon.Sincerely,
Hello Garret, thank you for staying with us on your recent trip to Valemount. We are delighted to know that you appreciate the service level of our teams. Sincerely,
10/10 Excellent
Jen
23 Mar 2024
Jen
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 13 Apr 2024
Hello Jen, thank you for staying with us!And Thank you for your great rating.We hope to see you again soon.Sincerely,
10/10 Excellent
Amandeep
Travelled with family, Travelled with family and small children
Staff were very friendly and helpful. Would definitely stay again. Helped answer questions about local eateries.
Amandeep
Stayed 1 night in Mar 2024
Response from Monika, Front Desk on 24 Mar 2024
Hello Amandeep, thank you for staying with us and for leaving such an awesome rating! We are delighted to hear our staff was helpful and are happy to help whenever we can. See you next time!Sincerely,
Dear Jaime, thank you for choosing us as your stopover in Valemount. We appreciate the awesome rating and comment. Thank you!We hope to welcome you back soon!Sincerely,
Hello Charles, thank you for staying with us and thank you for the great rating! We are delighted to hear you enjoyed your stay.We hope to welcome you back again soon!Sincerely
Hello Jamie, Thank you for choosing to stay with us! We appreciate the great rating.We hope to welcome you back when your in Valemount next. Sincerely,
Dear Kristin, We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We hope to welcome you back soon!
A comfortable stop to/from B.C. or Alberta. Staff are very friendly, great service at check in (Thank you Michael). Breakfast provided is decent.
Jen
Stayed 1 night in Jan 2024
Response from Monika, Front Desk on 6 Feb 2024
Dear Jen, Thank you for taking the time to fill out our online survey with such an awesome rating! I have shared the survey result with the team, and they join me in thanking you for the great score.We hope to welcome you back again soon!
The service was great but there was a strange, irregular banging above our 2nd floor that was frustrating to hear through the night. The room was clean.
Collin
Stayed 1 night in Jan 2024
Response from Monika, Front Desk on 5 Feb 2024
Hello Collin,Thank you for staying with us!We are happy to hear you liked our service and clean rooms. However, we are sorry for the noise inconvenience during your stay.We had made note of the room you stayed in and had issued a maintenance order. We are happy to say the issue has been fixed.Again, we are very sorry for the disruption during your stay and thank you for your kind understanding. We would love the opportunity to provide you with a more relaxing experience in the future.
Only problem wa the pool was cold. Small kids couldt swim.
Ellie
Stayed 3 nights in Jan 2024
Response from Monika, Front Desk on 6 Feb 2024
Dear Ellie, Thank you for choosing to stay with us and your wonderful rating. We are sorry to hear that the kids were not able to enjoy the pool due to its cold temperature. The issues has since been fixed. We hope you will stay with us again so the children get to actually enjoy the pool.
Dear Royce, Thank you for staying with us while in Valemount, and thank you for your awesome rating. We look forward to hosting you again soon for another great experience!
Was there for 3 nights and they never made up our room once.
Braden
Stayed 3 nights in Jan 2024
Response from Monika, Front Desk on 8 Feb 2024
Dear Braden,It was our pleasure hosting you on your recent visit to Valemount!Our sincere apologies, it seems that the cycle of our housekeeping service was not communicated to you clearly which resulted in failing your expectations. Our guests' satisfaction is always our priority. That's why guests are always welcome to decide how often their rooms will be cleaned. Don't hesitate to approach or let any of our friendly Front Desk team know about this request, and rest assured that we will notify our housekeeping team immediately. Again, our apologies for missing the opportunity of providing you with a top-notch stay. We are hoping that you will still give us another chance to restore your trust in our hotel and especially our service. Sincerely,
Great big hot tub what is nice. Cold eggs every morning their food (breakfast) needs work
Lavonne
Stayed 3 nights in Jan 2024
Response from Monika, Front Desk on 6 Feb 2024
Dear Lavonne, Thank you for choosing to stay with us and thank you for your great review. We are sorry to hear that our breakfast did not meet your expectations We appreciate your feedback as it helps us to continuously improve. We hope to welcome you back again soon.
Property was lovely. Very clean and the night staff was so friendly.
Victoria
Stayed 1 night in Jan 2024
Response from Monika, Front Desk on 14 Jan 2024
Hello Victoria, thank you for choosing to stay with us! And thank you for your kind words. I will be sure to share them with the team. We look forward to providing you with wonderful accommodations and experiences each time you are in town. Sincerely,
8/10 Good
Todd
7 Jan 2024
Todd
Stayed 3 nights in Jan 2024
Response from Monika, Front Desk on 11 Jan 2024
Hello Todd, Thank you for staying with us and for your great rating. We hope to see you again soon!Sincerely,
Great place to stay as a family. Spacious room, comfortable beds, pool with waterslide were enjoyed by all, as well as the ping pong table. Room was clean, everything worked well, staff were friendly and helpful.
Janelle
Stayed 1 night in Dec 2023
Response from Frisian Chavez, FD on 9 Jan 2024
Hi Janelle,Hello JanelleWe are delighted that your family had a great time while staying with us. We are really excited to see you again soon.
10/10 Excellent
Sharon L
5 Jan 2024
Sharon L
Stayed 1 night in Jan 2024
Response from Monika, Front Desk on 11 Jan 2024
Hello Sharon, thank you for choosing to stay with us and for your wonderful rating. We hope to see you back soon!Sincerely,
10/10 Excellent
Rae Ann
Travelled with pets, Travelled with partner
4 Jan 2024
Liked: Cleanliness, staff & service, amenities
Comfort Inn is accommodating for pets and conveniently located just off the highway. The staff were pleasant and our room was nice and clean. We've stayed here three times now and this will be our chosen spot for trips between the Okanagan and Edmonton.
Rae Ann
Stayed 1 night in Dec 2023
Response from Frisian Chavez, FD on 9 Jan 2024
Hi Rae Ann,We truly value your kind comments, which inspire us to keep giving you excellent service.