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Reviews of Evergreen Lodge at Vail

3 out of 5
Evergreen Lodge at Vail
250 S Frontage Rd W, Vail, CO

Reviews

8.2

Very good

Rating 10 - Excellent. 386 out of 1001 reviews" "
Rating 8 - Good. 368 out of 1001 reviews" "
Rating 6 - Okay. 154 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Leland, Fort Collins

Liked: Cleanliness
Very convenient and affordable.
Stayed 1 night in May 2024

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very run down. Do not recommend. Food was terrible also.
Stayed 1 night in May 2024
Response from Evergreen Lodge Management on 17 May 2024
Hello Teresa. We apologize for any inconvenience you may have experienced. Please contact us directly to discuss further on what exactly went wrong. Thank you.

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Evergreen Lodge Management on 29 Apr 2024
Thank you for the perfect score!

10/10 Excellent

Elias, Watsonville

Stayed 1 night in Apr 2024
Response from Evergreen Lodge Management on 17 May 2024
Perfect score! Thank you for staying with us.

10/10 Excellent

Danny

Liked: Staff & service, amenities
Time for renovation
Stayed 1 night in Apr 2024
Response from Evergreen Lodge Management on 25 Apr 2024
Perfect score! Thank you for staying with us.

8/10 Good

Robert

Noisy
Stayed 1 night in Apr 2024
Response from Evergreen Lodge Management on 25 Apr 2024
Hello Robert, thank you for your feedback.

10/10 Excellent

Danny

Stayed 1 night in Apr 2024
Response from Evergreen Lodge Management on 29 Apr 2024
Thank you for the perfect score!

10/10 Excellent

Christen

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great “budget-friendly” option in a mountain town with sky high pricing. The staff was attentive. The room was great. And it was convenient for what we were in town to do.
Stayed 1 night in Apr 2024
Response from Evergreen Lodge Management on 12 Apr 2024
Thank you for your wonderful feedback Christen. We hope to see you back soon.

10/10 Excellent

richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for being centrally located between Vail and Lionshead. While closer (and technically walkable) to Lionshead, the in free town shuttle bus located behind the hotel runs every 5 or so minutes and easily and conveniently takes you to any stop in each.
Stayed 5 nights in Mar 2024
Response from Evergreen Lodge Management on 5 Apr 2024
Hello Richard, we are very thankful for the perfect score. It is great to know that you enjoyed our location and easy access to both villages and bus stops. Thank you for staying with us.

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Property conditions & facilities
The property is walkable to Lions creek and Vail Village
Stayed 3 nights in Mar 2024
Response from Evergreen Lodge Management on 4 Apr 2024
Thank you for the wonderful feedback, Maria. Thank you for staying with us.

8/10 Good

Steven

Good value
Stayed 3 nights in Mar 2024
Response from Evergreen Lodge Management on 4 Apr 2024
Thank you for your feedback, Steven. Thank you for staying with us.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 6 nights in Mar 2024
Response from Evergreen Lodge Management on 28 Mar 2024
Hello, Sean. Thank you for rating your stay. We hope hope to see you back soon.

8/10 Good

Nancy, Highland

Liked: Cleanliness, staff & service, property conditions & facilities
Would prefer better breakfast selection but other wise very convenient to skiing and both villages.
Stayed 5 nights in Mar 2024
Response from Evergreen Lodge Management on 25 Mar 2024
Thank you for your feedback Nancy. Thank you for staying with us.

10/10 Excellent

marcelo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Mar 2024
Response from Evergreen Lodge Management on 24 Mar 2024
Perfect score! Thank you for staying with us.

8/10 Good

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Afternoon cookies and morning coffee & yogurt. Hotel felt tired and in need of updates. Like my ski area hot tubes outside.
Stayed 1 night in Mar 2024
Response from Evergreen Lodge Management on 22 Mar 2024
Good morning Jesse. Thank you sharing your experience with us. We are an older hotel, one of the first here in Vail, with that being said we are constantly making upgrades in areas needed. We thank you for staying with us. We hope to see you back in the near future.

10/10 Excellent

Michael

Stayed 4 nights in Mar 2024
Response from Evergreen Lodge Management on 12 Apr 2024
Thank you for the perfect score Michael!

10/10 Excellent

Olivia

Stayed 2 nights in Mar 2024
Response from Evergreen Lodge Management on 4 Apr 2024
Hello Olivia, thank you for the perfect score!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience, location, atmosphere
Stayed 7 nights in Mar 2024
Response from Evergreen Lodge Management on 14 Mar 2024
Thank you for the wonderful feedback, Diana. Thank you for staying with us.

4/10 Poor

carlos

Stayed 1 night in Mar 2024
Response from Evergreen Lodge Management on 1 Apr 2024
Hello Carlos, thank you for rating your stay. It seems like things did not go well during your stay but we are not sure what went wrong. If you can please contact us directly at your most convenient time to discuss any issues you may have experienced.Thank you for staying with us.

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying here and perfect for a week of skiing in Vail all 3 times
Stayed 6 nights in Feb 2024
Response from Evergreen Lodge Management on 10 Mar 2024
Hello Ronald, we appreciate you coming back to stay with us for a third time. Thank you for staying with us.

8/10 Good

Mieke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nothing fancy but great service, comfy beds, extremely clean. Great location!
Stayed 2 nights in Mar 2024
Response from Evergreen Lodge Management on 6 Mar 2024
Hello Mieke. Thank you for your wonderful review.

10/10 Excellent

Brittany

Stayed 1 night in Mar 2024
Response from Evergreen Lodge Management on 24 Mar 2024
Perfect score! Thank you for staying with us.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge was conveniently located, a walk or bus to Lionshead. Could also take a bus to Vail Village. Room was clean with everything we needed. There was a bar/restaurant with pool tables, ping pong, and great music. Perfect for a late night meal. Got to use the hot tub and sauna to relax after a long day of skiing. Even a little ski shop in the lobby. All in all, exactly what we needed at a decent price (compared to other lodging options in Vail). Would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from Evergreen Lodge Management on 29 Feb 2024
Hello Laura, thank you for the wonderful and detailed review. We are very happy to know that everything went well and that you enjoyed your stay.Thank you for staying with us. We hope to see you back soon.

6/10 Okay

Howard

Disliked: Staff & service
Stayed 5 nights in Feb 2024
Response from Evergreen Lodge Management on 23 Feb 2024
Hello Howard, thank you for your feedback.

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here. The staff was incredibly helpful. They have a ski rental shop right in the lobby. Easy to store skis. Quick walk to the Eagle Bahn Gondola.
Stayed 3 nights in Feb 2024
Response from Evergreen Lodge Management on 20 Feb 2024
Hello Jennifer, thank you for taking the time to leave us a review. It is very great to hear that you enjoyed your stay, all of our staff works very hard to ensure our guests are well taken care of. Our location is perfect, easy access to both villages. Thank you for staying with us.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Evergreen Lodge Management on 20 Feb 2024
Perfect score! Thank you William.

6/10 Okay

Christopher F

Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like all the noise in the hallway as I was near the elevator doors. Also I paid extra for a mountainside room but my view was mostly obscured by the hospital building across form me because my room was only on the third floor and the hospital building was four floors tall. Perhaps if my room was on a higher floor I could have enjoyed the view that I paid extra for.
Stayed 6 nights in Feb 2024
Response from Evergreen Lodge Management on 19 Feb 2024
Hello Christopher, our sincere apologies for the negative experience at the hotel. With the hospital expansion next door it can block a bit of the view yet you are still able to see the mountain on the background, the wonderful trails as people ski down. We are always happy to accommodate a different room on a higher floor. We hope everything else worked out for you. Thank you for staying with us.

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Vail 2024 friend trip.
We were meeting friends for several days of skiing and chose Evergreen lodge for the location to the free in town bus. My first impression of the lobby was that there was a septic tank, bleach smell. The morning coffee and fruit breakfast was served in this area and it was distraction. I travel with a service dog. Getting to room cleaned daily was kinda a chore. The Nepalese restaurant was fantastic! Overall, We enjoyed our stay and would stay again but the hotel really needs a refresh.
Stayed 5 nights in Feb 2024
Response from Evergreen Lodge Management on 18 Feb 2024
Hello Peter, we apologize for the inconvenience you experience, it seems that there was a small plumbing issue that we have resolved. We will be addressing all your concerns.Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The nicest staff ever.
The nicest staff ever. Gabriel was particularly accomodating and kind. Very comfy beds and pillows are wonderful, but the room was a been a bit run down since our last visit. Didn't care because we are there to ski. Will stay again for price + location, plust the wonderful staff. Rooms should have microwaves and staff should allow guests priority in the elevators. Coffee in the lobby should be better. Overall a great stay.
Stayed 2 nights in Feb 2024
Response from Evergreen Lodge Management on 18 Feb 2024
Thank you for taking the time to share your experience with us. Gabriel has been with the company for many years, he is a wonderful staff member we are very lucky to have him as part of our team. We will make sure we let him know about your wonderful comment. We will look into the concerns you mentioned to better improve our guests experience.Thank you for staying with us, we hope to see you soon.

10/10 Excellent

christian

Liked: Cleanliness, staff & service
Its ok to stay
Stayed 8 nights in Jan 2024
Response from Evergreen Lodge Management on 9 Feb 2024
Hello Christian, we appreciate your feedback.Thank you for staying with us.

10/10 Excellent

Isabella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large hotel rooms are great for a guys trip. Easy light breakfast. short walk to city bus.
Stayed 5 nights in Jan 2024
Response from Evergreen Lodge Management on 9 Feb 2024
Hello Isabella, thank you for the wonderful feedback.Thank you for staying with us.

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility
Stayed 3 nights in Jan 2024
Response from Evergreen Lodge Management on 5 Feb 2024
Perfect score! Thank you for staying with us.

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was here for a 4 day ski trip. The hotel was very clean and the breakfast was good. The hotel was quiet at night. It was within walking distance of several attractions. The staff was friendly. The only thing that was inconvenient was that one day, the maid service did not give us enough towels, so we had to go to the exercise room to take some.
Stayed 3 nights in Jan 2024
Response from Evergreen Lodge Management on 5 Feb 2024
Hello Eva, it is wonderful to hear about your positive experience at the hotel. We will go over your concerns with the housekeeping department to make sure this does not happen again.Thank you for staying with us.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Evergreen Lodge Management on 5 Feb 2024
Hello Jaime. Thank you for staying with us.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, room comfort
Evergreen lodge works
The person who checked us in was not friendly. The room was comfortable and large enough for our family of four. Lots of amenities in the hotel lobby, two restaurants, pool, hot tub. Location was nice. It is not ski in ski out but it is close enough. I would stay there again.
Stayed 1 night in Jan 2024
Response from Evergreen Lodge Management on 5 Feb 2024
Thank you for the perfect score! We apologize for the bad experience at check in, we will talk to the staff member to make sure this does not happen again.

10/10 Excellent

Nazariy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Evergreen Lodge Management on 5 Feb 2024
Perfect score! Thank you for staying with us.

6/10 Okay

Jose

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The location is great but it is quite an old property.
Stayed 1 night in Jan 2024
Response from Evergreen Lodge Management on 5 Feb 2024
Hello Jose, we appreciate your feedback. Thank you for staying with us.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Evergreen Lodge Management on 5 Feb 2024
Perfect score! Thank you for staying with us.

8/10 Good

ANA LAURA

Travelled with group
Liked: Staff & service, property conditions & facilities
The location is perfect
Stayed 4 nights in Jan 2024
Response from Evergreen Lodge Management on 5 Feb 2024
Thank you for your feedback Ana Laura. Thank you for staying with us.

6/10 Okay

Naima

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Proximity to the Steadman Clinic was very convenient. There was a strong gas smell in the lobby area throughout our stay (5 nights) which made it impossible to stay and work at the "business center" located in the lobby.
Stayed 5 nights in Nov 2023
Response from Evergreen Lodge Management on 5 Feb 2024
Hello Naima, we apologize about the smell, it is a mix of the boiler room and fireplace that can, at times, emit a strong gas smell. We can assure there are no leaks and nothing to be worried about.Thank you for staying with us.

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location! Room was comfortable and spacious for four of us. Restaurants were great!
Stayed 2 nights in Jan 2024
Response from Evergreen Lodge Management on 5 Feb 2024
Hello Bryan, thank you for the wonderful feedback.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay! Staff was helpful and the room was very comfortable. The sports bar had a great vibe!
Stayed 2 nights in Jan 2024
Response from Evergreen Lodge Management on 2 Feb 2024
Hello Laura. Thank you for the wonderful feedback!

4/10 Poor

Rebin

Disliked: Property conditions & facilities
Overly priced, old property, cold room, heater was barely blowing hot air, we had to call front desk and ask for an additional portable heater. Based on my personal experience I don't recommend.
Stayed 1 night in Jan 2024
Response from Evergreen Lodge Management on 2 Feb 2024
Hello Rebin, we apologize for any inconvenience you may have experienced during your stay, we will make sure we bring this up to our engineering department.Thank you for staying with us.

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Evergreen Lodge Management on 2 Feb 2024
Perfect score! Thank you for staying with us Virginia.

10/10 Excellent

Yekaterina

Stayed 1 night in Jan 2024
Response from Evergreen Lodge Management on 5 Feb 2024
Perfect score! Thank you for staying with us.

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service
The Evergreen Lodge was just what our family needed for the night while my son participates in a ski school program in Vail. It is conveniently located and its easy to walk to either Vail Village or Lionshead. It's an older property and is definitely a bit worn, but it is fairly clean and a better deal compared to most Vail hotel properties.
Stayed 1 night in Jan 2024
Response from Evergreen Lodge Management on 13 Jan 2024
Hello Amy. Thank you for the wonderful review!

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
It's okay but bring your own soap and towels.
Couple things stood out in the negative: the breakfast offerings were pretty weak. And, I mean come on, you couldn't even give us more than a single bar of soap for three days? We had to snag soap from the sauna/hot tub bathrooms because even after we called the front desk (twice), and went down to the front desk hours later - you still couldn't get anyone to hand me a bar of soap or bring soap to the room. Third, there wasn't any concierge service, directions, shuttles, or assistance to get to the slopes. There was no guidance for restaurants, or really any kind of reasonably posh vacation treatment. I don't know, maybe I was expecting too much. I realize it wasn't the Four Seasons but it was Vail and it wasn't cheap. So, my review is this: you get what you get - bring your own soap.
Stayed 2 nights in Dec 2023
Response from Evergreen Lodge Management on 13 Jan 2024
Hello, thank you for sharing your experience with us. We are surprised to hear about the issues with the soap, it is very strange that no soap was provided to you during your stay. There is plenty of soap through out the entire hotel as well as the front desk to give out. Our front desk staff is very knowledgeable and familiar with the town and activities happening around, again it is very strange that you could not get any concierge service. We will make sure all staff is well trained to avoid any issues like this in the future.

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Evergreen Lodge Management on 9 Jan 2024
Perfect score!!! Thank you Nancy.

10/10 Excellent

Joshua, Laporte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Evergreen Lodge Management on 9 Jan 2024
Perfect score! Thank you for staying with us.

8/10 Good

Adenilson

Stayed 2 nights in Dec 2023
Response from Evergreen Lodge Management on 2 Feb 2024
Thank you for the score!