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"Our car broke down on the way to the hotel The staff sent a van to pick us up, rescue us The following day, the driver drove us to the site where we left the car in order to meet the tow truck; then they took us back to the hotel no charge "

"Difficult to get to but worth the trip. We took El Chepe to Bauchivo from Creel and they picked us up when we arrived to transport to the hotel. The place was very comfortable with spectacular views of the Rick formations above. Food was great, staff were very accommodating. Someone in your group should speak Spanish. Highly reccomend!!"

"Amazing location!"

"Lovely time. "

"The place was easy to get to via car, once arrived the staff was very friendly and cordial. Our room had an absolute stunning vision, the breakfast was lovely and had good portions. The hot tub was amazing, the pool although had a bit of cold water but very spacious. We thoroughly enjoyed our stay."

"Easy check in, friendly staff"

"We stayed 3 nights in this hotel. The views are definitely amazing! Keep in mind that in the main lobby, they have 2 different bedroom options. One with private balcony, full view of the canyon, and one with partial view/no private balcony. The ones with private balcony are obviously more expensive and updated. But, they still need more work. Our bathroom wasn't the best. The ceiling was falling apart. The simpler/partial view room is located under the main restaurant and kitchen. If you stay in those rooms, be aware that you will hear all the noise from the kitchen since 5:30 a.m. If you are an early bird and don't mind waking up early, this could be a good option for you since they are more affordable. The restaurant menu is limited but they do offer vegan substitutions. We purchased the food package. Breakfast, lunch and dinner was included. Small portions for lunch and dinner. Breakfast was more complete, especially when it was buffet. All staff was amazing! Extraordinary customer service. We had a wonderful stayed. Definitely coming back again. "

"Our stay was good. In the evening when I went to tell them our group of about 20 would have breakfast there there was no one around. In the morning no one. Not only was the office locked up but the gates to the courtyard was locked as well. 4 vehicles licked inside. Fortunately my husband managed to pick the lick and we were able to leave. "

"The lady at the front Janeth was extremely pleasant and helpful. I would love to have her as an employee in my business. Janeth does her job very well. Thank you."