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"The room is very clean and very nice. The breakfast is wonderful and has a huge variety of food. The staff does the bare minimum and don’t expect Michelin key behavior. The pool area and changing rooms had no towels. No one there to help. Called room service several times and nothing showed up. The main restaurant was closed 3 out of 4 nights and the back up restaurant was not busy, and still couldn’t accommodate basic things like cocktails or controlling coughing children from touching other peoples tables "

"The hot pool was not working. "

"the staff were great: super friendly and helpful. food was delicious. loved the bundesliga live stream of der klassiker"