University Enclave Trip

Rooms were small

Very clean room. Very helpful English speaking staff. Good value for the money. I recommend to my friends and family. Edward from Ohio

The photos on Expedia bore little resemblance to the actual property. The hotel was in a poor state, with rats, cockroaches and ants present, and the pillows and bed sheets were stained. On my first night, a hotel staff member claimed there was an issue with my booking and that Expedia had contacted them to collect additional money from me. I contacted Expedia immediately and was told that my booking was fine and that they had never contacted the hotel. When Expedia attempted to call the hotel to clarify the situation, they told me their calls were repeatedly being disconnected. I raised both the condition of the hotel and the attempted extra charge with Expedia that same night. Unfortunately, after spending nearly two hours on chat support, from midnight until 2am, and being passed between multiple agents, I was ultimately told that nothing could be done and the chat was abruptly ended. I checked out the following morning and requested a refund for at least five of the seven nights I was due to stay. Expedia refused and also declined to help me find alternative accommodation. The entire experience was extremely frustrating. I am deeply disappointed with Expedia's handling of the situation and will not be using the platform again. Shocking customer service and a complete lack of support when it was needed most. I won't be using Expedia ever again and will go back to using their competitors!!