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Reviews of Water Gate Resort & Spa

3.5 out of 5
Water Gate Resort & Spa
Yaddehimulla Road, Galle District, Unawatuna, Southern Province

Reviews

8.8

Excellent

Rating 10 - Excellent. 19 out of 34 reviews" "
Rating 8 - Good. 11 out of 34 reviews" "
Rating 6 - Okay. 2 out of 34 reviews" "
Rating 4 - Poor. 1 out of 34 reviews" "
Rating 2 - Terrible. 1 out of 34 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
sunset spot
It was beautiful, the most perfect setting for sunset
Stayed 1 night in Feb 2020

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We did not get tired of the view
This is a stunning waterfront hotel, from the moment we arrived to the sadness when we were leaving it was magnificent throughout. Friendly staff were accommodating for any request, everything was in great condition and perfect. The hotel is nestled at the end of the narrow Yaddehimulla Road with uninterrupted westerly sea views. The sunsets over the Indian Ocean each day were spectacular as the ocean swell crashed over the rocks just past the end of the pool deck. The pictures don't lie!
Stayed 6 nights in Dec 2019
Response from john may on 31 Jan 2020
Dear Guest we are delighted that you enjoyed your holiday and the hospitality.thank you for the lovely comments and you are well come in our hotel any time. Regards from team Watergate

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Properly is very nice and quite. Staff is friendly. Food is expensive.
Stayed 6 nights in Dec 2019
Response from john may on 15 Dec 2019
Dear Sir, Thank you very much for your comments and we are delighted that you enjoyed your stay with us.sir at the same time we were bit worried that you have mention about food Being expensive. According to our record you booked 4 hours early,still we accommodated you without any additional charges.according to your booking you are entitled only for breakfast and you never order any food items from our Ala cart.when you go out you can get street food for very cheap and in hygienic,but to maintain a hotel like our caliber is not easy.to get better quality its bit expensive.hope I am not hurting your feelings and thank you very much for your complain. .

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Nice views. Friendly staff
We only stayed one night. The location isn't the absolute best, in terms of getting to the beach, but its not too far (around 8-10 mins walk) and there are tuk-tuks outside. The hotel was quiet when we stayed here and few guests. The sea view rooms have nice balconies and a great view of the crashing waves, against the rocks. So its a nice spot to sit out and listen and see the ocean. I was impressed with how clean they kept the place. There wasnt a thing out of place and the rooms and main areas were immaculate. Staff were pleasant and the manager assisted us with our food requests and dietary requirements for the breakfast. There were a few things that were not that great with the breakfast. We got some avocado and it was really about gone off, but they still served it, with most of it being brown and bad inside. The other thing I found surprising, was that in the bathroom, there is a opening for the window, but with only angled wooden slats going across. So no-one could see it or anything, but there was not netting or glass and so mosquito's, insects or anything could get in. Which is weird and a small detail that should be taken care of. Otherwise, we enjoyed our stay and can recommend for something away from the hustle and bustle.
Stayed 1 night in Dec 2019
Response from JOHN on 15 Dec 2019
Mr.Daniel Thank you very much for your comments and mainly you enjoyed our hospitality.yes about the Avocado when it become ripe some times its become bit off color but we do apologies, defiantly we could have taken more care about it.any way we got some very important points to correct our self as team.we will do our best to correct our self.thank you very much once again .

10/10 Excellent

ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in great location.
Stayed 3 nights in Nov 2019
Response from john on 27 Nov 2019
thank you very much and you are welcome again

2/10 Terrible

Verified traveller

Travelled with family and small children, Travelled with group
I had cancelled the reservation on expedia still the property charged me for no show. When i contacted the GM of the property, I got an arrogant response that because he lines up the service and business has not been good, he must charge me. Given all that Sri Lanka has been through in recent past, this is a sorry case of bad business sense in a horrid tourism climate.
Stayed 5 nights in Sep 2019
Response from john on 27 Nov 2019
Dear Guest If there is any constructive complain please give your details,name then we will response accordingly. all the companies do have their own policies, time to time they change according to the situation.as professionals we do face difficult situations.there are some incidents we do not charge for late check outs.the common language we love to hear from our guest are either manager is rude or arrogant.so please send your details and i will explain everything in details.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great staff and a fabulous location . Pool was amazing .
Stayed 15 nights in Sep 2019
Response from MR.Ramidu on 13 Oct 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The hotel is nice and close to the beach. The breakfast was just ok. The staff were nice and helpful.
Stayed 1 night in Jul 2019
Response from jona on 8 Aug 2019
at the moment guest count is very low,for break fast normally we have a nice spread ( inter national and local) in future we will do our best to provide a variety of choices

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and beautiful! There were some ants, as mentioned by previous reviews, but mostly on the other side of the bedroom door. Honestly, when you’re in a tropical location, you have to expect a few of these things. There is no beach access, but a quick tuk tuk ride will get you to the Happy Banana where the beaches are incredible. Some “issues” were of no fault of the hotel and were the fault of horrible people in the world. We were there during the bombings on Easter and the staff was so kind and took care of us when they probably had family of their own they were worried about. Because of the country enforced curfew, many items on the menu were unavailable that Sunday night. Their breakfasts were absolutely fabulous. I think they had food freshly delivered multiple times a day. The one thing I would change though is they need some air conditioning in the bathroom. The bathroom itself is HUGE and stunning, but is so hot with no air movement. Overall, I loved my stay there. I loved my time in Unawatuna and Sri Lanka. I’m so sorry there are such nasty people in this world, but my experience with Sri Lankans is that they are a kind and lovely people. That nonsense is not indicative of this gracious country.
Stayed 2 nights in Apr 2019
Response from MR.Silva on 15 May 2019
Thank you for choosing our hotel,and for taking the time to write a review! We are glad to hear that you enjoyed your accommodation,our hotel aims to provide a truly unique experience,and we are thrilled that we were able to exceed your expectation.We look forward to welcoming you back to our hotel in the future.Again thank you for feedback. Water Gtae Team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Superb Location. Bit difficult for mini bus access but well worth it. Would go again.
Stayed 4 nights in Apr 2019
Response from Mr.Silva on 27 Apr 2019
Thank you for choosing our hotel,and for taking the time to write a review!.We look forward to welcoming you back to our hotel in the future.Again thank you for feedback. Water Gtae Team.

10/10 Excellent

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVELY!
Wonderful stay! Beautiful views, amazing food. The staff was incredible and very friendly. Highly recommend staying there.
Stayed 2 nights in Mar 2019
Response from Water Gate Team. on 29 Mar 2019
Dear Breanna, Thank you for choosing our hotel,and for taking the time to write a review!.We look forward to welcoming you back to our hotel in the future.Again thank you for feedback. Water Gtae Team.

6/10 Okay

Mrs I B

Liked: Cleanliness, staff & service, room comfort
Bit disappointed.
We thought we had booked a room with a little bit of space but unfortunately we were told that the balcony was the sitting area. Also we were not happy about the work that was going on right by the pool. Having complained they did stop working but we did continue to look at the concrete and scaffolding all week. Shame, as it’s a lovely small hotel, away from the busy area and the staff including Menzies are really nice.
Stayed 7 nights in Feb 2019
Response from Water Gate Team on 31 Mar 2019
Dear Bon, Thank you for choosing our hotel,and for taking the time to write a review! we have to clarify you had write few things, presently we mentioned our all informations eg,room amenities,facilities and all other things in our booking.com site you received our lowest category there have balcony with sitting area we have no idea what you expected with this lowest category if you looking sitting area in side the room you must upgrade to superior gold,platinum or family suit, my advice is when you book the room please check the all information and do not give any bad vision to other guest..We look forward to welcoming you back to our hotel in the future.Again thank you for feedback. Water Gtae Team.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like that part of the pool area was under construction. It ruined the view.
Stayed 3 nights in Feb 2019
Response from MR.Silva on 1 Mar 2019
Thank you for your review and your comments are well taken. Delighted that you have enjoyed the services and facilities of our hotel. Appreciate your valuable feedback.Dear sir don't give any bad vision to other guest i accept what you said that concrete and building but we stopped our work before you arrive. Hope to welcome you back soon. Thank You, Water Gate Team.

6/10 Okay

Verified traveller

Liked: Cleanliness
Good view from the room. Not sure why the "and spa" is added to the resort name. There is no spa. It's a hotel with rooms facing the sea and a pool and a restaurant. Period.
Stayed 2 nights in Feb 2019
Response from MR.Silva on 1 Mar 2019
Thank you for choosing our hotel,and for taking the time to write a review! We are glad to hear that you enjoyed your accommodation,our hotel aims to provide a truly unique experience,and we are thrilled that we were able to exceed your expectation and i have to clarify what you had mention that thing our spa is running with professional doctor please don't give any bad view for other guest,We look forward to welcoming you back to our hotel in the future.Again thank you for feedback. Water Gtae Team.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a very popular area, slightly off the main bars and restaurant area. Big and comfortable rooms overlooking pool and sea. Great, friendly service.
Stayed 1 night in Feb 2019
Response from Mr.Silva on 16 Feb 2019
Dear Robert, Thank you for your review and your comments are well taken. Delighted that you have enjoyed the services and facilities of our hotel. Appreciate your valuable feedback. Hope to welcome you back soon. Thank You, Water Gate Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Mr.SILVA on 16 Feb 2019
Thank you for you reting us and we Delighted that you have enjoyed the services and facilities of our hotel. Hope to welcome you back soon. Thank You, Water Gate Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

JACQUELINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent what more can I say!
We chose this hotel as our little bit of luxury during a 3 week tour round Sri Lanka & we were not disappointed. The hotel is only 11 months old so everything is relatively new & clean. The staff were excellent and really went out of their way to make our stay good. Would thoroughly recommend staying here.
Stayed 6 nights in Nov 2018
Response from Gimhan on 9 Jan 2019
Dear Jacqueline, Thank you for your review. We are glad that you had a lovely experience at the Water Gate Unawatuna. Hoping to welcome you back again. Best Regards, Water Gate Team

10/10 Excellent

Jeremy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed our stay, staff were very friendly/helpful. Great view from our seaside room. No need to book too early like we did, might get a better price closer to your arrival date! enjoy your stay!
Stayed 3 nights in Jul 2018
Response from GIMHAN SILVA on 10 Aug 2018
Dear Jeremy. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel..Again thank you for feedback. Gimhan Silva, General Manager.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Views, Modern & Clean
The hotel is very new and has modern facilities which is very rare for the area. Every room has a sea view and is great for watching the sunset right from your balcony. The manager made us feel very welcomed and helped arrange for water sports at the nearby beach. Don’t go to Jungle Beach, it sounds cool but is over crowded and dirty. Go to the beach where Hally Banana - the Water Gate’s sister hotel is. It’s a much nicer beach. But stay at the Water Gate, it’s much newer and more modern!
Response from GIMHAN on 4 Apr 2018
Hello Grace, Thank you for choosing our hotel,and for taking the time to write a review! we are so glad to hear that you enjoyed your accommodations,our hotel aims to provide a truly unique experience,and we are thrilled that we were able to exceed your expectation.We look forward to welcoming you back to our hotel in the future. Gimhan Silva. [GENERAL MANAGER]

8/10 Good

Helena

Stayed 1 night in Dec 2022

4/10 Poor

Verified traveller

Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Замечательное место
Это по истине замечательное место. Великолепная локация , интерьер , кухня. Но самое главное атмосфера , сервис и гостеприимство . Никогда не сталкивались со столь приятным обслуживанием и доброжелательными сотрудниками . Спасибо директору и персоналу за усилия , которые они приложили . На лицо огромная работа . 5++++
Stayed 13 nights in Feb 2020

10/10 Excellent

Valeria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отличное тихое местечко с очень красивым видом. Хороший персонал.Самые обычные завтраки, но на Шри-Ланке это нормально) очень
Stayed 6 nights in Jan 2020

8/10 Good

Jörgen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra underhållet hotell. Vi fick 2st rum överst längst ut mot havet.
Stayed 4 nights in Dec 2019
Response from john on 31 Jan 2020
thank you very much for complimenting us.it make us to be great of this Watergate family.love to see you enjoyed your stay in our hotel.thanks.team watergate

8/10 Good

Dag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2019

8/10 Good

Birgitta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Mickael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour merveilleux
Service impecable. Personnel très avenant. Pleins de conseils. Superbe emplacement. Rien a redire ! On conseil fortement, en couple/famille/amis ! A refaire sans faute
Stayed 3 nights in Aug 2019
Response from John may on 25 Sept 2019
Dear guest really appreciate for your wonderful gesture.taking your valued time and making someone's life happier.in this world it's hard to find people who makes life easier to others.our entire team would like to thank you and we are very happy that you had a great time in water gate hotel.hope your next visit will be a turning point,since we have lot of new ideas and plans to make a big difference.once again a big thank you.team water gate

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from MR.Silva on 29 Mar 2019
Dear David, Thank you for choosing our hotel,and for taking the time to write a review!.We look forward to welcoming you back to our hotel in the future.Again thank you for feedback. Water Gtae Team.

8/10 Good

Jörg Heinrich

Liked: Cleanliness, staff & service, room comfort
Mittelmässiges Hotel etwas überteuert
Hotel liegt direkt am Meer , Personal freundlich und hilfsbereit, allerdings Schimmel in den Badfugen fast überall, Hoteltransfers immer deutlich teuerer als lokal, Beispiel Hotel nach Flughafen normal 10000 Baht, Hotel verlangt 13500. Auf lokales Taxi verwiesen, danach zum selben Preis erhalten. Also wie immer aufpassen sonst zahlt man schnell zu viel.
Stayed 2 nights in Feb 2019
Response from Mr.Silva on 14 Feb 2019
Dear JORG, Thank you for choosing our hotel,and for taking the time to write a review! We are glad to hear that you enjoyed your accommodation,our hotel aims to provide a truly unique experience,and we are thrilled that we were able to exceed your expectation .However you have mentioned few things that I need to clarify You said that airport transfer LKR 10000 at out side please remember that i had several experience about out side drivers they did not come on time,they charge high way chargers,vehicles are 3rd party insurance,70% early morning transfers they didn't come and we were disappointed and we arranged again taxi for our valuable guests we are responsible for transfers then please MR. JORG don't give any bad vision for our other valuable guests. We look forward to welcoming you back to our hotel in the future.Again thank you for feedback. Thank You. Water Gate Team.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meget lækkert udsigt
Det var rigtig godt sted, lidt dyrt men pengene værd. De er søde og hjælpsomme. Morgenmad kunne sagtens være bedre og deres internet drillede nogle gang.
Stayed 2 nights in Sep 2018
Response from GIMHAN SILVA on 9 Oct 2018
Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant.and also we know we have some improvement, I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel..Again thank you for feedback. Gimhan Silva, General Manager.

10/10 Excellent

Michelle Mariboe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from GIMHAN SILVA on 22 Aug 2018
Dear MICHELLE. Thank you for taking the time to feedback your stay with us. I am very pleased to hear that our staff made your stay pleasant I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel..Again thank you for feedback. Gimhan Silva, General Manager.