All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It was close to the beach and heard the sounds of the ocean whilst sleeping which was lovely.
Cynthia
Stayed 2 nights in May 2024
Response from Kathryn on 23 May 2024
Hi Cynthia, thank you for taking the time to write a wonderful review for us. We're thrilled you had a great time and enjoyed our wonderful beach. We hope to welcome you here again in the near future. Happy travels, Kathryn
I was there with a 3 year old so it was about pillows, pools even though it could have done with some heating he was a teeth chattering by the end and the beech close by
Alan
Stayed 7 nights in Apr 2024
Response from Kathryn on 13 Apr 2024
Dear Alan,Greetings from NRMA Ocean Beach Holiday Resort and trust you are well.We sincerely thank you for having chosen us for your recent stay here.We value quality in all we do and strive to achieve it. It is important for us to understand how effectively we meet our guest's needs in order to constantly improve the standards of our services. We enjoyed receiving your feedback and we were delighted to read that you enjoyed your experience with us.We hope to see you again in the near future.Happy Travels, Kathryn
Great place for kids - So much to do. We have stayed a few times before - will stay again. W aware that the sunset villa pictures on the Expedia website have a bath tub but they actually don’t anymore. Bit annoying with a baby. I couldn’t get the oven and stove to work (that may have been just us). Pools were not heated this time - kids were freezing.
Deanne
Stayed 3 nights in Mar 2024
Response from Kathryn on 7 Mar 2024
Hi Deanne, thank you for sending us your feedback. We're disappointed to hear that you had an issue with the cabin not having a bath and will take your feedback on board and have our advertising updated. Apologies regarding the pool but we do not heat the pools in Summer. It's great to hear that you enjoyed the facilities and activities. We hope we can welcome you back in the future - Kathryn
6/10 Okay
Scott
28 Feb 2024
Liked: Cleanliness, staff & service
Unfortunately, the bed was hard as a rock. The dining table had built up dirt, but the rest was OK. The play area for kids was nice as were the pools.
Scott
Stayed 2 nights in Feb 2024
Response from Kathryn on 5 Mar 2024
Hi Scott, thank you for sending us your feedback. We're disappointed to hear that you had an issue with the comfort level of the bed and the cleanliness of the dining table and will take your feedback on board. It's great to hear that you enjoyed our facilities and pools. We hope we can welcome you back in the future - Kathryn
Hi Samantha, thank you for taking the time to provide feedback. Please let me know if we can help with any maintenance issues you may have experienced. We hope to welcome you here again in the near future. Happy travels, Kathryn
We loved Ocean Beach! The facility’s were great for the kids! We look forward to coming back in the Warmer weather to. E
Blair
Stayed 2 nights in Jun 2023
Response from Kathryn on 5 Sept 2023
Hi Blair, thank you for taking the time to write a wonderful review for us. We're thrilled you had a great time. We hope to welcome you here again in the near future. Happy travels, Kathryn
My family and I caught COVID whilst staying here, my daughter ended up in hospital from a bacterial infection in her eye from pool 1 and I had to re wash all the dishes as they were still dirty and put in the cupboard, I'm very disappointed as my family and I hadn't been on holiday for a couple of years.
The resort was perfect for kids. My family and I had the best time ever! The only con was the villa floor was quite dirty for my crawling baby. We will definitely be back again!!
Amy
Response from Kathryn on 12 Nov 2022
Hi Amy, thank you for sending us you feedback. We're disappointed to hear that you had an issue with the floor and will take your feedback on board to improve our standards for our guests. It's great to hear that you enjoyed the rest of the Resort and had a wonderful time. We hope we can welcome you back in the future.
Lots of activities close to the beach clean, convenient, friendly and helpful staff
yelda
Stayed 2 nights in Nov 2022
Response from Kathryn on 12 Nov 2022
Dear Amy,Greetings from NRMA Ocean Beach Holiday Resort and trust you are well.We sincerely thank you for having chosen us for your recent stay here.We value quality in all we do and strive to achieve it. It is important for us to understand how effectively we meet our guest's needs in order to constantly improve the standards of our services and I'm so glad our staff could offer you such wonderful customer service. We enjoyed receiving your feedback and we were delighted to read that you enjoyed your experience with us.
10/10 Excellent
Scott
Travelled with family, Travelled with family and small children
Hi Mathew, thank you for your fantastic review. We're so happy you enjoyed your stay, we love it here too. We hope to welcome you again soon. Happy travels.
10/10 Excellent
Gavin
15 May 2022
Gavin
Stayed 2 nights in May 2022
Response from Kathryn on 21 May 2022
Hi Gavin, thank you for your fantastic high score. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels.
10/10 Excellent
Kira
15 May 2022
Kira
Stayed 2 nights in May 2022
Response from Kathryn on 21 May 2022
Hi Kira, thank you for your fantastic high score. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels.
Loved my stay here. The cabin was comfortable, modern and clean and the staff were so lovely and helpful. Access to the beach and proximity to town were perfect and the parks amenities were excellent.
Megan
Stayed 2 nights in Feb 2022
Response from Kathryn on 21 May 2022
Hi Megan, thank you for your fantastic review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels.
Free pancakes cooked for guests by the swimming pool area was a great treat..
Donald
Stayed 1 night in Feb 2022
Response from Kathryn on 21 May 2022
Hi Donald, thank you for your fantastic review. We're so happy you enjoyed your stay and the delicious pancakes. We love them too!!! We hope to welcome you again soon. Happy travels.
4/10 Poor
Andrew
Travelled with family, Travelled with family and small children
Very disappointed. The night before check-in, we were advised the main pool would be closed due to clarity issues. The jumping pillows weren’t inflated until lunch time. It is cramped, the cabin was in terrible condition. Doors wouldn’t close, unfinished work in the bathroom and the TV in the bedroom was pixilated and couldn’t get reception. Not worth the more than $300 per night we paid sorry. Won’t be back.
Andrew
Stayed 2 nights in Feb 2022
Response from Kathryn (FOM) on 21 May 2022
Hi Andrew, thank you for taking the time to leave us a review. We're disappointed to hear that your stay with us didn't meet your expectations, as our ultimate goal is to ensure all our guests have a memorable stay. We apologise that you weren't satisfied with the closure of the pool and the cabin. The pool closure was necessary to ensure our guests safety. Thank you for highlighting these areas for us to improve. If you'd like to talk about this more, as we would like the opportunity to welcome you back. Please feel free to contact me at oceanbeach@nrmaparksandresorts.com.au
10/10 Excellent
Michelle
Travelled with family and small children, Travelled with group
This park is very kid friendly with so much to do. With the options of multiple pool areas and the beach, kids club and bike hire it makes the perfect family holiday spot.
Michelle
Stayed 2 nights in Dec 2021
Response from Kathryn on 21 May 2022
Hi Michelle, thank you for your fantastic score and review. We're so happy you enjoyed your stay, and we hope to welcome you again soon. Happy travels.
Hi Hong Jun, Thank you for your score and please let us know if there is anything we can improve on. We hope we can welcome you back in the future.
10/10 Excellent
Verified traveller
Travelled with family
29 Nov 2021
Liked: Cleanliness, staff & service, room comfort
Verified traveller
Stayed 1 night in Nov 2021
Response from Tamara- Park Concierge on 29 Nov 2021
Hi Warwick,
Thank you for taking the time to leave us such a lovely review! We're so pleased you enjoyed your stay with us.
We hope to welcome you back again soon!
10/10 Excellent
Helen
Travelled with family, Travelled with family and small children
Living Your Best Life at this caravan park. Just such a great energy - everyone had such a great time. Endless activities for the kids to do - there’s a daily activity sheet outside reception. Beach is just a few steps away, there’s go karts for hire, bikes for hire. Two pools - one heated, one not so heated so the choice is yours. Two jumping pillows, a playground for the younger ones. Just outside the park is a mini dirt bike track and mini skate park.
We stayed at one of the planation villas, can’t fault it. Everything was clean and had a welcoming vibe.
There’s a self serve laundry room with washing machine and dryer. Bring coins and laundry powder or the laundry tablets (easier to carry). The machines take $1 and $2 coins.
Helen
Stayed 2 nights in Nov 2021
Response from Tamara- Park Concierge on 29 Nov 2021
Hi Helen,
Thank you for your wonderful review. We're so glad you and your family enjoyed your stay with us, and loved our location, facilities and activities as much as we do!
We look forward to welcoming you back soon.
The location is very good face to the ocean beach only 1 min walk, love the glamtrainer
Verified traveller
Stayed 1 night in Nov 2021
Response from Tamara- Park Concierge on 24 Nov 2021
Hi there,
Thank you for your fantastic review. We're so happy you enjoyed your stay, and loved our Glamtainers & location as much as we do!
We hope to welcome you back again soon.
A great place if you have young children. You need to be prepared for many many kids around but the benefitsare many many great activities that kids like all in one small space, beach, pool, jumping pillow, bikes etc etc
kara
Stayed 2 nights in Nov 2021
Response from Tamara- Park Concierge on 22 Nov 2021
Hi Kara,
Thank you for taking the time to write a wonderful review for us. We do pride ourselves on our family-friendly nature, and we're thrilled you and your family had a great time with us!
We hope to welcome you back again in the near future.
Excellent cleanliness!!! Very large park, beautiful location. Excellent for children but if you wish more quiet, have a good look at park map & try to book for a place away from pools, kiosk, main gate, hire bike area near entrance. Amazing beach, beautiful canal.
Alison
Stayed 1 night in Nov 2021
Response from Tamara- Park Concierge on 22 Nov 2021
Hi Alison,
Thank you for your lovely review. We're so glad you and your family enjoyed your stay with us, and thanks for sharing that tip with all our guests- we do have some more secluded cabins and sites perfect for those seeking a respite!
We look forward to welcoming you back soon.
10/10 Excellent
Verified traveller
Travelled with family, Travelled with family and small children
Great location on the beach at Umina, we stayed in a Seabreeze villa, view of the water, 2 bed with a bathroom each. The staff went over the top to put on activities and specials for the guests.
Verified traveller
Stayed 2 nights in Jun 2021
Response from Wendy, Assistant Resort Manager on 30 Jun 2021
Thanks so much for your fabulous review. We are very happy to hear you loved the activities and our location. We hope to see you again real soon.
Keep exploring!
The property facilities were excellent, lots of activities available and an awesome cafe with great coffee. We stayed in a sunset villa which unfortunately we wouldn’t choose again. The villa was quite dated and worn. The upstairs bedroom room is very open via a balcony to the family room and kitchen below which meant the noise travelled upstairs. The ceiling was also quite low in the second story in some areas. We wouldn’t hesitate to stay at the property again but would choose a different style of accommodation. Fantastic beach location and amazing pools. Absolutely fantastic for families.