Standard Room, 1 Single Bed, Non Smoking (Bunk beds) | In-room safe, individually decorated, individually furnished
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Reviews of Stora Hotellet, BW Premier Collection

4 out of 5
Stora Hotellet, BW Premier Collection
Storgatan 46, Umea

Reviews

9.0

Wonderful

Rating 10 - Excellent. 614 out of 1003 reviews" "
Rating 8 - Good. 300 out of 1003 reviews" "
Rating 6 - Okay. 62 out of 1003 reviews" "
Rating 4 - Poor. 22 out of 1003 reviews" "
Rating 2 - Terrible. 5 out of 1003 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristoffer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Receptionen on 1 Apr 2024
Hej, tack för att ni tagit er tid att lämna en recension. Vi är glada att se att vistelsen hos oss har varit bra och önskar varmt välkommen tillbaka till oss igen!

10/10 Excellent

Tobias

Stayed 2 nights in Sep 2023

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay!
My stay here was so great I stayed another night unplanned. From Amanda who welcomed me to Mel the fabulous bartender and the rest of the staff… Thank you!
Stayed 1 night in May 2023
Response from Receptionen on 25 Jul 2023
Hi! We are so glad to see that you had a good stay with us and thank you for the kind words. We hope to see you again in the future, welcome back!

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay - I love this hotel
Stayed 2 nights in Jan 2023
Response from Isabelle on 6 Jan 2023
Hi Ross! Thank you for your kind words and opinion. Warm welcome back at any time! Best Regards

10/10 Excellent

Ross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite hotel in Sweden, 3rd time we have stayed - gets better with every visit
Stayed 2 nights in Dec 2022
Response from Diana on 4 Jan 2023
Hello Ross,Thank you for taking the time to give us feedback! We are very glad to hear that you have enjoyed your stays in our sailor's house. We look forward to welcoming you back!

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel.
Very good hotel and very good located för visit this part of the town. Very nice walk along the river and places to eat every where around the hotel. The decoration is nice but too dark.
Stayed 2 nights in Aug 2022
Response from Front desk on 21 Aug 2022
We are so glad that you had a nice stay in our sailor's house, thank you for sharing your stay with us. We hope to welcome you back to our boat soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in city centre
Lovely ambience, great room. Cool design. We had a nice view of park and river. Bed was comfortable. Only con is they had ambient lighting in the windows. Obviously thought out by som architect to make it look cool from outside, not thinking about people sleePing in room. We got some plates to cover them second night. Worked. But they really should install a switch so guests can turn off
Stayed 4 nights in Aug 2022
Response from Reception on 16 Aug 2022
Thank you for taking the time to leave a review and we are so glad to see that you your stay was good! We also thank you for your comments about the lighting and we will take it up with the responsible department, our guests opinions are importent to us. We hope to see you again!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Receptionen on 27 Jul 2022
Hej! Tack för att du tog dig tid att lämna en recension och vad roligt att se att du har haft en fin vistelse hos oss. Vi tar till oss av den fina recensionen och hoppas att vi får välkomna er åter i framtiden!

8/10 Good

Michele

Stayed 1 night in May 2022
Response from Kim on 10 May 2022
Hej Michele! Tack för att du tog dig tid att betygsätta hotellet. Vad härliga att du hade en fin vistelse överlag hos oss i vårt Sjömanshus. Hoppas att vi ses snart igen! Vänliga hälsningar Besättningen Stora Hotellet

8/10 Good

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is really lovely, very unusual and lovely decor. We loved that part of it. The breakfast doesn’t really match with the standard of the hotel itself
Stayed 2 nights in Feb 2022
Response from Kim on 1 Mar 2022
Hello Greta! Thank you for your feedback. Sorry to hear that the breakfast didn´t match your expectations. Please let us know if there are anything you want us to take in consideration. Hope to get to welcome you back again soon. Have a nice day! Kind regards Stora Hotellet Crew

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very cool design and decor. Comfortable, convenient, very helpful staff
Stayed 1 night in Jan 2022
Response from Kim on 1 Mar 2022
Hi Linda! Thank you for your feedback. We are so greatful to get a topscore. Hope to see you soon again. Have a nice day! The front office crew Stora Hotellet

8/10 Good

Ronnie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Great hotel, but not so much for young children
Really nice room however it isn't particularly clean. There was a party blower under the bed, party flags behind the bed and it's so dusty. This usually isn't a problem but when you have a 2 year old who explores everywhere it's bit gross. The lighting is also awful which I think is supposed to be atmospheric but it's annoying, equally annoying is the fact that the window lights don't turn off! We took our own travel cot and housekeeping decided to take our cot sheet for cleaning so we had to hunt that down. All in all a great hotel, but not particularly children friendly. Breakfast is great but pretty crowded at the weekend
Stayed 2 nights in Jan 2022
Response from Kim on 1 Mar 2022
Hello Ronnie! Thank you for your feedback. We will analyze what we can do better and look at our routines to prevent that problems to happen again. Hope we get to welcome you back to us again and give you a better experience then. Have a nice day! Kind regards Stora Hotellet

10/10 Excellent

Mats

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect stay i Umeå
Nice room, quiet and clean, perfect location Dinner at Gotthards was perfect Good breakfast
Stayed 1 night in Nov 2021

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Johan

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, but lovely room. Nice staff. Great location just next to the city park and the river. Slightly difficult to find the reception.
Stayed 1 night in Oct 2021

10/10 Excellent

Sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 207
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 2 nights in Aug 2021

6/10 Okay

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities
Ambitious but doesn’t live up to it.
Very small room, superiet room could fit your suitcase. Leaking sink. No view, even though we asked for it. 3 pillows even though we were 2. Phone to reception did not work. Internet did not work.
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2021

4/10 Poor

Jeffrey

Business traveller
Liked: Room comfort
Disliked: Cleanliness
No house cleaning
They never cleaned my room in 4 nights. House cleaning showed up at 5.30 everyday and i was already back in the room
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and sister restaurant with sea view. The best in the region. Breakfast was good enough. Excellent valet parking. Very friendly and helpful staff. Very cool design with old and top modern buildings integrated into a cosy atmosphere. Don’t miss it.
Stayed 1 night in Jul 2021

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Claes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Saulius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Johan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Valerio

Business traveller
Liked: Cleanliness, staff & service
Good service, small rooms
Staff was very kind and nice. Cleanliness of the room was below standard, especially considering it was a 4.5 stars hotel. Room was very small and furniture created a very dark and gloomy ambient.
Stayed 1 night in Jun 2020

10/10 Excellent

Andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

4/10 Poor

Gunnar

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Mixed feelings
Positive side: absolutely fantastic breakfast Negative side: the use of dark brown colors everywhere gave me a depressing feeling and a lack of freshness. No wardrobe in the room. Bedside table far to small, the size of a pocket book.
Stayed 2 nights in Mar 2020

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

GERARDO RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es una pequeña población y el hotel está justo en el centro a 1 cuadra hay varios centros comerciales y restaurantes
Stayed 2 nights in Jan 2024
Response from Reception on 1 Apr 2024
Hello,thank you for your review. We warmly welcome you back to us again!

10/10 Excellent

Camilla

Stayed 1 night in Feb 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!

6/10 Okay

Eva

Travelled with group
Liked: Staff & service, property conditions & facilities
Dyrt
Fint men dyrt, tycker inte det lever upp till prisklassen för 1 natt
Stayed 1 night in Feb 2024
Response from Receptionen on 2 Mar 2024
Tack för att ni tagit er tid att ge oss en recension.Vi hoppas att vi får möjlighet att välkomna er tillbaka, och tveka inte kontakta oss för att meddela vad vi kan göra för att leva upp till era förväntningar.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!

10/10 Excellent

katarina

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!

10/10 Excellent

Per

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Receptionen on 2 Mar 2024
Tack för att ni tagit er tid att ge oss en recension.Vi är glada att se att ni har haft en fin vistelse hos oss, och tveka inte kontakta oss om det är något vi kan göra för att göra nästa vistelse ännu bättre.Önskar varmt välkommen tillbaka till oss!

10/10 Excellent

andreas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Som alltid väldigt bra!
Kärt återseende! Brukar alternera med U&ME men man blir alltid glad av att bo på stora hotellet!
Stayed 2 nights in Feb 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!

10/10 Excellent

Micael

Stayed 1 night in Feb 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!

8/10 Good

Joakim

Travelled with group
Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!

10/10 Excellent

Piia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A charmant hotel experience
A charmant hotel full of nice details, no impersonal scandinavian grey-and-white style. Goos breakfast!
Stayed 1 night in Feb 2024
Response from Reception on 1 Apr 2024
Hello,Thank you for taking the time to leave a review.We are happy to see that your stay with us has been good and wish you a warm welcome back to us again!

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
👍👍
Otroligt fint hotell och bra service. Enda negativa var att när vi fick vårt rum var det aningen smutsigt..
Stayed 4 nights in Jan 2024
Response from Receptionen on 2 Mar 2024
Tack för att ni tagit er tid att ge oss en recension.Vi är glada att se att ni har haft en fin vistelse hos oss, och vi tar till oss om synpunkterna kring städning av rummet. Önskar varmt välkommen tillbaka till oss!

10/10 Excellent

Fredrik

Stayed 1 night in Jan 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!

10/10 Excellent

alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bästa tänkbara
Fantastisk service! Jag har varit på många hotell genom åren, och detta är helt klart det bästa!
Stayed 1 night in Jan 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!

10/10 Excellent

Minna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastiskt hotell med underbar inredning och mycket trevlig personal! Rekommenderar varmt detta hotell med perfekt läge om ni ska till Umeå!
Stayed 2 nights in Jan 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!

10/10 Excellent

Ninni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2024
Response from Receptionen on 27 Feb 2024
Hej, vad roligt att se att ni trivts hos oss! Tveka inte kontakta oss om ni har några tankar på vad som skulle göra ert nästa besök hos oss ännu bättre. Önskar varmt välkommen tillbaka!