The hotel is centrally located but difficult to find and can only be accessed be rickshaw. Check in was great, staff are friendly and obligingly. However, you have to ask for everything (e.g. hairdryer, cushions for marble rooftop seat) but when you do, it is willingly provided. We asked them to arrange a taxi to the airport. They quoted substantially more than anyone else so we used a place very close to the entrance gate to the pedestrian footbridge who was very prompt and reliable.