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The best thing this hotel has is the location. Staff is not the most helpful neither not helpful, they are OK.... They talk to you and tell you everything you are supposed to know at check in so quickly so they can finish with you and continue doing what they are doing... The property is a nice one but details start to make it look that needs an update. The corners of all the lobby dark wood pieces are all chipped. Easy fix paint them dark again so you can't see them. Same in the elevators that need more cleaning on the walls and definitely on the elevator's rugs: you can see the dirt in the corners of the rugs that are not the same exact size as the elevator's floors. TLC and maintenance is needed. I am surprised Expedia has this hotel as a 9.0. For this elevated kind of reviews you need more than just location. Room was nice and clean but same again all wood furniture and drawers are chipped. Easy fix get maintenance to paint this regularly. I was given a room next to a closed drainage pipe???? I don't know but my bathroom smelled funky and lots of noises from the bathroom wall. I would give it an 8.0 review

All staff were amazing, top tier customer service. The room was clean. The bathroom didn’t have exhaust fan. No complimentary toothbrush or toothpaste probably something you need to request. They didn’t have microwave either. Honestly, these were not complaints just little things that I didn’t mind at all. The hotel is located 2 mins from times square, it’s also close to the subway. Our room was quiet, we didn’t encounter any loud people or disturbance. Overall, I enjoyed our stay here. I would totally recommend and would definitely come back. The best part, mostly tourists so I didn’t have to encounter some privilege or entitled or mean american.

Great location and price

The hotel was OK, but for the price level it does not hit the four or five star level. The location is the prime attraction here, very much in the center of Midtown near all the major spots. Rooms are very clean. The elevators can be slow. The hot water is good when it comes up to the proper heat level. Sometimes it took a while to get there. There is no place to plug in your electronics on one side of the bed. On the other side there is. They need more plugs, etc. No robes or slippers. No art on the walls of any kind. The coffee on the third floor is a nice amenity, but the milk used in the lattes and cappuccino may seem a bit off. The restaurant on site is very small and it’s a hit or miss proposition when it comes to quality. The staff is good, but does the bare minimum

Clean room