Search Hotels Near Tyson Family Tennis Center, Knoxville

"Great Staff "

"The valet service was extremely fast and convenient. There are areas of improvement with room service. We placed an order for breakfast at 7 AM. Had to call twice about it and it didn’t arrive until 9 AM. The breakfast arrived cold and we were not provided with utensils for an omelette and french toast. I had to call the front desk to ask for utensils. Both mornings of our stay that we ordered room service the food was delivered in a cardboard box and was cold. Other than the room service, we were pleased with the hotel and would book here again."

"breakfast selection was poor, other than that it was good"

"Terrible for 200$ a night"

"No bathtubs and no vent fan in the bathrooms. Refrigerator so small we couldn’t even fit 2 styrofoam take out boxes in it. No laundry facility on site to wash my daughter’s uniform so had to go 4 miles down the road and sit at a laundry mat. The absolute worst part of the stay was the paper thin walls. I literally could hear my neighbors entire conversation using their regular voice. Location is okay and beds are mediocre. Unfortunately, for the price and lack of amenities , not a good value…:will not be staying here again."

"Good location, big room with nice toiletries but bathroom not super clean"

"Embassy Suites sure knows how to create the best breakfast experience……made to order omelets and numerous other options to meet everyone’s breakfast needs. The breakfast staff was excellent and very accommodating. Your valet crew was very courteous and accommodating, even having to retrieve our car twice on check out day, due to issues. The front desk lady upon our arrival was one of the rudest individuals I’ve ever dealt with in a position of that nature. The hotel was very aware there was a marathon in town (our exuberant rate showed it) and when asked if we could have an extended check out time so our runners could shower before traveling home, she quickly said “No, and I don’t know why everyone is asking of such!” I also asked if an early breakfast would be available for the runners before hitting the start line, that was also met with a quick No! We have stayed in other hotels in Knoxville for said marathon who allowed a little later check out time AND provided a simple bag breakfast with a protein bar, banana and other items to accommodate the runners. If you are going to charge almost $600 for one night, be a little more accommodating AND professional about things. Very nice exquisite establishment, but when your top person acts in such a manner……the beauty of the building and its amenities mean nothing!! Do better Embassy Suites with your choices for management. Will choose another hotel next year for Knoxville Marathon, cause you’re not the only game in town."

"Everything has been top notch so far, especially the staff."

"The staff was delightful and helpful in every moment."