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"In this case, our anniversary experience on the first night at the Hilton Hotel in Greenville, SC, was awful. The mattresses were lumpy and squeaky, and the sheets were dingy. The pillows smelled of cigarette smoke even though this is a smoke-free building. The coffee cartridges were not replaced. We had planned to spend an extra night, but packed everything and went to check out. We wanted to know how much our cancellation fee would be, but the intuitive woman behind the counter wanted to know why. We explained our unpleasant experience to her and said this was our anniversary. She apologized and asked if we would wait while she called the GM. The GM's swift response, a testament to the hotel's commitment to make it right and guest satisfaction, was a welcome surprise. We were relocated to another room that was emaculate with stunning views of the city. Dinner was amazing the food was more than enough and absolutely delicious as well as breakfast, so the onsite resturant is definitely worth a visit. Our concerns were addressed beyond our expectations! My wife and I were delighted with Mrs. Yiesha Cobb, the General Manager, in fulfilling her promise to us for an anniversary that we would never forget, and we won’t."

"The pillows are heaven. Nice bar area. Huge open atrium. Top notch breakfast. I just wish we could have stayed longer."

"The pool was shaded in the late afternoon. A nice way to cool off on a hot day."

"Very pleased with our stay"

"Excellent "

"The hotel is perfectly placed! It’s right in the middle of a few good places to eat! The hotel was nice and clean throughout the building! Will stay here again! "

"Only bad thing was saw a roach as I was leaving the room "