Twin Lakes Trip

We loved the hotel and had a great trip. The only issue we had was the elevators seemed to have had some issues, we waited close to an hour for an elevator. We understood it was Christmas in New York but someone should have addressed the elevator issue by at least acknowledging the issue and communicated with the guests what was going on, possibly offering free bottles of water while we waited.

Everything wax fabulous. Wilson’s is perfect place for dinner and a night cap

The hotel has a modern feeling, which was great. The room had plenty of space for a couple. The staff was very courteous and friendly. The downstairs "grab and go café" we loved. The coffee options were great and very reasonable priced. There are 2 negatives for our stay. The room door slams closed if you don't hold it, which will wake you, if your neighbors come home late. Also we stayed at the 25th floor, which in the morning it took twice almost 10 min for the elevator to arrive. But with that being said, it would not stop us though from coming back to this property!

Hotel has little extras that are appreciated. Wonderful stay.

Everything was great but the hidden fees