Front of property – evening/night

Reviews of 9 Palms Inn

2 out of 5
9 Palms Inn
73193 Twentynine palms hwy, Twentynine Palms, CA

Reviews

7.8

Good

Rating 10 - Excellent. 152 out of 404 reviews" "
Rating 8 - Good. 129 out of 404 reviews" "
Rating 6 - Okay. 73 out of 404 reviews" "
Rating 4 - Poor. 22 out of 404 reviews" "
Rating 2 - Terrible. 28 out of 404 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay for our weekend trip! The owner and housekeeper were very nice and helpful. Clean room. About a 15min drive from Joshua Tree city, and convenient spot for National Park entrance.
Stayed 2 nights in May 2024

10/10 Excellent

Aeri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rainbow inn is welcoming and charming. It’s just off the main road beyond the hill, which you cannot miss its vibrant colors. It looks over the small town and you can see far through the plains and hills. It’s very beautiful that way, and close to the JTNP too. My partner and I felt comfortable and happy during our stay. We are very grateful. Thank you Nick and rest of the crew.
Stayed 2 nights in May 2024

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love the friendliness of Nick and his staff and the convenience of having our car parked just steps away from our door.I also love the quirkiness and colorful uniqueness that sets this place apart from the chain hotels. A really good experience!
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from nick on 23 Apr 2024
Dear JasonThank you

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was very convenient to lodge when visiting Joshua Tree National Park. There were enough restaurants around. It was quiet and the room was adequately clean. Numerous things needed repair. We arrived and the bathroom sink faucet had a steady stream of water leaking. The point where the shower head screwed into the pipe had a small leak and was spraying the ceiling. The door knob on the main door needed to be tightened because it was very loose. The light over each bed needed to be be covered instead of just hanging by a wire. One of those lights was burned out upon our arrival. During our stay a new shower head was put on which did not spray the ceiling, but It was a hand held one and was just dangling down to the main bathtub faucet and had no way of being held in place where it should be. The linking faucet was changed with another used faucet which did not leak and was adequate, although the drain plug was missing and so was the pull-up stem at the back of the faucet. The very loose door knob was not fixed. . Although the cleaning lady was friendly and did a great job, and a maintenance man attempted repairs, I would not stay here again and would upgrade to a better place when going to Joshua Tree National Park in the future
Stayed 2 nights in Apr 2024
Response from nick on 16 Apr 2024
We at the motel were disappointed that we failed to make your stay comfortable. We apologize for any inconvenience caused and kindly request the opportunity to serve you again.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with quirky rooms
Stayed 1 night in Apr 2024
Response from nick on 21 Apr 2024
Thank you very much for your support and stay."Thank you very much for your support and staying at 9 Palms inn."

6/10 Okay

Lily

Travelled with partner
Liked: Staff & service, property conditions & facilities
Room was small and old. But it was simple and comfortable. Staff was very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from nick on 18 Apr 2024
Dear LillyThank you for your support and for staying with us. Just to clarify, your room measures 29 feet by 20 feet and it comes with a private bungalow and front parking. Additionally, there is a break room and an independent bathroom with a bathtub included. Lastly, the mind-boggling views from your room are worth a million dollars.Please let us know if you need anything else to make you aware.Best regards,

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room, which is actually a little bungalow, which included a kitchenette. The view was great, because you are on a hill, well above the road, and you can see into the distance. The proprietor is a great guy, who I found to be extremely friendly. The motel, is very convenient to Joshua Tree Natl Park.
Stayed 1 night in Jan 2024
Response from nick on 8 Apr 2024
Dear BruceThank You for the ranking review and for discribing the true characters and wonder of our uniqueness and location. Very few have had your vision.

10/10 Excellent

Lara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner of this property is kind and most genuine. I love the colorful decor. The location is on top of a hill with a great open view of the desert. A worthwhile stay for the money.
Stayed 1 night in Mar 2024
Response from nick on 2 Apr 2024
Dear LaraThank you a lot for your stay and high-ranking review. Hope to see you soon.I manage here, and the real Owners are the guests who support us.

4/10 Poor

Eligio

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy malas condiciones, las puerta y el Yale en mal estado la carretera destruida
Stayed 2 nights in Mar 2024
Response from nick on 2 Apr 2024
We are Disappointed in our failure to make your stay more enjoyable.

8/10 Good

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, very spacious, and the beds were comfortable. The fridge, coffee pot, and microwave were very convenient.
Stayed 2 nights in Mar 2024
Response from nick on 2 Apr 2024
Dear Shelley.Thank you for your support and good review.Hope to see you again.

6/10 Okay

Jennifer

Flora were sticky. Room could use a deep clean but was decent for price.
Stayed 2 nights in Mar 2024
Response from nick on 2 Apr 2024
Hi Jennifer. do you think people know you here !!  Your reviews will disappear in a few months from new reviews from others. If you are Logical, you should have called us right away or come to the office to communicate your issue. We would have loved to help you, fix all issues, and make your stay and well spent. But some innocent like this kind of review drama at the cost of their own comfort.

6/10 Okay

William J

Stayed 2 nights in Mar 2024
Response from nick on 21 Apr 2024
Thank you very much for your support and stay."Thank you very much for your support and staying at 9 Palms inn."

10/10 Excellent

Aida L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything it was good, good view
Stayed 3 nights in Mar 2024
Response from nick on 20 Mar 2024
Dear AIdaThank you for your stay and support.

10/10 Excellent

serge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All units can view the sunrise and the teflected sunset.very impressive
Stayed 3 nights in Mar 2024
Response from nick on 16 Mar 2024
Dear Sergethank you a lot for your continued support. a generous support to our local economy/

4/10 Poor

Adrienne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from nick on 9 Mar 2024
We all appreciated your stay.

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owner was very nice. For the price, definitely better than the Motel 6 in town. Larger room with a full size fridge/freezer and kitchen area. Would stay again.
Stayed 1 night in Feb 2024
Response from nick on 5 Feb 2024
Dear BenjaminThank you for your support and excellent review. We all appreciated your encouraging words.

10/10 Excellent

anahi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2024
Response from nick on 7 Feb 2024
Dear AnahiThank you for your continued support and always spontaneous smile.

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities, room comfort
GREAT VALUE, SIMPLE BUT GOOD
Great little cabins with everything you need. Close to entrance of Joshua tree Park. Very comfortable bed. Clean and well maintained
Stayed 3 nights in Jan 2024
Response from nick on 29 Jan 2024
Dear Pamela.I appreciate your support during your stay. We greatly appreciate the high-ranking review you left us. We hope to see you again soon.

10/10 Excellent

serge

Stayed 5 nights in Jan 2024
Response from nick on 15 Feb 2024
Thank you, Serge, for your continued support

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and property. It's so peaceful and has a great vibe.
Response from nick on 22 Jan 2024
Dear Gillian The great mind can always say the whole poetry in a few words. You did it. To express the vibe, one must have inner conductivities to know it. Thank you for staying and supporting a local business, which is a small part of the local economy.

8/10 Good

Miyoung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from nick on 17 Jan 2024
Thank you for being so supportive, and stay..

6/10 Okay

Naim

Noisy because just beside the highway. You will get what you pay.
Stayed 1 night in Dec 2023
Response from nick on 31 Dec 2023
Dear Naim, sorry we had No option. The motel had No vacancy to change your room. We offered a refund, but you refused.One More Point: In the USA, all or almost all motels are very close to the main road; that way is the setup. Noise is a matter of personal subjective assessment.

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from nick on 31 Dec 2023
thank you

10/10 Excellent

BRETT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Unique cottages with a California feel.
Stayed 1 night in Dec 2023
Response from nick on 31 Dec 2023
Dear BrettThank you for the ranking review. Also, we appreciate your support.

10/10 Excellent

Angela

Wonderful staff!
This was such a clean place and the whole staff was pleasant. Justin brought us a microwave when our room didn’t have one. I would definitely recommend this motel to anyone coming from out of town! Excellent service!
Stayed 1 night in Dec 2023
Response from nick on 31 Dec 2023
Dear AngelaThank you for your stay and support.

10/10 Excellent

Dann

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property manager was very personable and welcoming to the area. The cottages are very cute, and have a gorgeous view of Downtown 29 Palms. First choice for a whimsy desert stay.
Stayed 1 night in Dec 2023
Response from Nick on 15 Dec 2023
Thank a lot

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Never again
Outside is terrible, noisy, TV doesn't work other guest are loud in middle of the night
Stayed 1 night in Dec 2023
Response from jack on 22 Dec 2023
by writing anonymousAre you shy of yourself or your reviews? By staying anonymous, how can people judge your review? "Never again" !

8/10 Good

Mary

Travelled with partner
COLORFUL. Clean. Comfy bed. Simple decor.
Stayed 1 night in Nov 2023
Response from nick on 5 Dec 2023
Dear MaryThank you so mucj.

10/10 Excellent

Samira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Such a cute and comfy hotel. Love staying here every time I visit Joshua Tree National Park!
Stayed 1 night in Nov 2023
Response from nick on 1 Dec 2023
Dear Samira. We are very thankful to you for your constant and very encouraging support. thank you again.

10/10 Excellent

Ceylon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm really enjoying my time here. The staff is very friendly and inviting, encouraging an open atmosphere and easy relations. The location is within walking distance of the entire 29 Palms shopping strip, granting easy access to food and other resources. The rooms themselves are very vibrantly decorated and the beds are super comfortable. I decided to extend my stay after the first night!
Stayed 1 night in Nov 2023
Response from nick on 30 Nov 2023
Dear Ceylon, Thank you for your stay, support And High-ranking reviews; we wish we could constantly get guests like you.

10/10 Excellent

Samira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from nick on 17 Nov 2023
Hi SamireI appreciate your support and stay; I am glad you are visiting us soon and looking forward to serving you soon.thank

8/10 Good

Victoria

Stayed 1 night in Nov 2023
Response from nick on 5 Dec 2023
Dear Victoria. thank you.

2/10 Terrible

Amber

Travelled with partner
Disliked: Staff & service
yikes. Avoid. I reserved a room here, and was contacted by Expedia to contact the property to pay (Expedia has pay at property listed) or my reservation would be cancelled. I called the property and the gentleman I spoke to would not take my credit card information and Expedia also was unable to help after talking with two different representatives. My fiancé called and explained the situation, thinking the hotel owner understood the issue and he clearly did not. Instead of switching my reservation to his name, he booked an entire new room and charged him. And then proceeded to ALSO charge me for mine. And then would not refund. What a NIGHTMARE to work with this place. Disorganized, no people skills and RUDE as heck. DO NOT STAY HERE.
Stayed 1 night in Nov 2023
Response from nick on 13 Nov 2023
Dear Amber I am sorry and disappointed with your situation. Most of the guests are happy with our Place. From time to time, All Hotel-Motels get Guests who do not know Expedia's policy. You blame us, but you have NO clue or are aware that you booked your room at Expedia. WE CANNOT CHANGE THEIR LISTED POLICY AT THEIR WEBSITE.We have to follow the policy you accepted and signed. Please go to any motel websites and read the policy.

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from nick on 13 Nov 2023
Dear StevenThank you so much for your great support and stay. Hope to see you again.nick

2/10 Terrible

Patricia

Disliked: Staff & service, amenities, property conditions & facilities
The parking lot was poorly lite, was hardly even a parking lot, didn’t have any defined parking spots and had cars tucked into dark alleys between buildings. I was traveling solo and did not feel safe enough to get out of my car by myself, never mind check into the hotel. I had Expedia try and contact the hotel that even and the hotel wouldn’t respond. I went to another, safer feeling hotel instead of staying at 9 Palms. Expedia also tried the next day to communicate with the hotel and they would not. I would not recommend this hotel based on the terrible service and creepy vibes.
Response from nick on 6 Nov 2023
Hundreds of people with very good reviews are here to expose your Never stayed opinion. .

2/10 Terrible

Brian

Stayed 1 night in Oct 2023
Response from nick on 29 Oct 2023
Hey Brian. You are free to write what you like, however wish you had a sense of logic, you knew the Motel office was closed at 9 Pm. you booked a room at 10.01 PM then YOU CAME TO THE MOTEL ON MIDNIGHT 1 AM. . YOU NEVER STAYED AT THE MOTEL ON 10/27/23 nor YOU WERE charged fees or rent was charged. what is the platform you have to get upset?

10/10 Excellent

Steve

Stayed 1 night in Oct 2023
Response from nick on 16 Nov 2023
Dear SteeThank you a lot for your support and stay. Hope to serve you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best motel in town
I love this hotel it has the best view in town and the rates are the cheapest u will find anywhere. The staff are awesome here and will always make ur stay more welcome. I would give it a ten outta ten!
Stayed 2 nights in Oct 2023
Response from nick on 23 Oct 2023
Angela. Thank you both for your continued support .

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from nick on 24 Oct 2023
Thank you, Mr Evans.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place for the price hands down
Very quiet and clean private bungalow great service and friendly staff
Stayed 1 night in Oct 2023
Response from nick on 23 Oct 2023
Dear Robert. Thank you both a lot for supporting an independent 9 Palms Inn. Your support goes a long way into our local economy. We also appreciate your high-ranking reviews. sure It can inspire guests like you to support our local economy.

8/10 Good

Chrissie

Stayed 1 night in Oct 2023
Response from ni ck on 26 Oct 2023
thank you.

2/10 Terrible

Kenneth

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from nick on 15 Oct 2023
You never stayed, your reservation is treated as no show" now we will charge your credit card as you want us.

10/10 Excellent

Vasilios

Travelled with family
We loved staying at 9 Palms Inn. It’s a colorful and unique inn, the rooms have a great view and lots of character and it’s close to many great eats and sights . So far our favorite place in the desert. Will be going back for sure .
Stayed 1 night in Sep 2023
Response from nick on 2 Oct 2023
Dear Vasilios.Thank you for your stay, support and very encouraging reviews.Hope to see you again soon.

10/10 Excellent

Melissa

Stayed 1 night in Sep 2023
Response from nick on 30 Sept 2023
Dear MelissaThank you so much for your stay, Support and High-value ranking. review.Hope to see you soon.

10/10 Excellent

Mahesh

Stayed 1 night in Sep 2023
Response from nick on 14 Oct 2023
Thank you

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
This survey isn’t aligning correctly on my iPhone. I’m rating this motel as excellent.
Stayed 2 nights in Sep 2023
Response from nick on 24 Sept 2023
Dear JafferyThank you for your support and high-ranking reviews.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from nick on 18 Sept 2023
Dear LisaThank you for your high-ranking review, support, and stay. A guest like you is our considerable strength and supports the local economy. Thank you again, and I hope to see you again.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from nick on 18 Sept 2023
Dear KentThank you for your high-ranking review, support, and stay. A guest like you is our considerable strength and supports to us.

4/10 Poor

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The owner was great first of all. Nice man. Other than that the coffee maker was super dirty. I had to clean it before use. Other things were dirty like the table where the coffee maker was, top of the fridge, some of the walls, and the towels and room itself smelled funny. I cleaned the table as well. The curtain was a bit wonky and let light in. I fixed it a little to not allow the light. The fridge though dirty was large and nice to have. The internet was really slow but functional. Very colorful place though. Also the bed didn’t have a fitted sheet but a regular sheet instead which was odd so easy to move around and create discomfort. We didn’t pay much according to today’s standards, so I guess we got what we paid for. Thank you.
Stayed 2 nights in Sep 2023
Response from nick on 18 Sept 2023
Dear Andrew Thank you for your stay and support. Regarding your discomforting issues, if you had communicated with us., we would have done it with spirit and honor to your visit.