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Reviews of Marriott Tuxtla Gutierrez Hotel

4.5 out of 5
Marriott Tuxtla Gutierrez Hotel
Boulevard Dr. Belisario Domínguez 1195, Col. Santa Elena, Tuxtla Gutierrez, CHIS

Reviews

8.8

Excellent

Rating 10 - Excellent. 602 out of 1001 reviews" "
Rating 8 - Good. 230 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 42 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Netanel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice but old
Stayed 1 night in May 2024

10/10 Excellent

Guillermo

Stayed 5 nights in Apr 2024

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check and check out process
Stayed 2 nights in Feb 2024

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Alan K

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility. Plane arrived early, so I went to the front desk to let them know we were here. Told them I didn't expect to be able to check in until 3, but Sophia at front desk found a room which was ready and checked us in 2 hours early. Very much appreciated after long overnight flight! Definitely will stay here again next time we're in the area.
Stayed 1 night in Feb 2024

2/10 Terrible

Ana

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
We didn’t like the staff, they were not friendly at all. You pay to have a nice stay, but the staff made it really bad.
Stayed 6 nights in Jan 2024

6/10 Okay

Ashley

Stayed 2 nights in Jan 2024

10/10 Excellent

Jorge

Stayed 2 nights in Jan 2024

10/10 Excellent

Gabriela

Stayed 2 nights in Jan 2024

8/10 Good

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Jorge

Stayed 1 night in Jan 2024

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Catalina

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bien ubicado pero: huele a drenaje el restaurante, no sirven elevadores ni escalera eléctrica y nuestro cuarto tenía fuga de agua la regadera, ojalá le den una buena restaurada, urge mantenimiento! El personal muy amable y la comida buena.
Stayed 4 nights in Dec 2023

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and safe
Stayed 1 night in Dec 2023

10/10 Excellent

Ivan

Stayed 2 nights in Dec 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

4/10 Poor

JULIO

Liked: Cleanliness
Disliked: Property conditions & facilities
This is definitely a NOT 5-star hotel, perhaps a 2-star. The shower head have mold. Ripped towel and bed sheet dispensed. Amenities partially working or not at all. Marriott, what happened to the high standards?
Stayed 3 nights in Nov 2023

10/10 Excellent

Jesse E

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool was great

10/10 Excellent

Mauricio

Stayed 1 night in Nov 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great
Stayed 1 night in Nov 2023

8/10 Good

ALEJANDRO ENRIQUEZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Only thing that is not working correctly is The Wifi.
Stayed 3 nights in Nov 2023

4/10 Poor

LUIS ALBERTO

Stayed 2 nights in Oct 2023

10/10 Excellent

Arturo

Stayed 1 night in Oct 2023

10/10 Excellent

Jose manuel

Stayed 2 nights in Oct 2023

2/10 Terrible

Héctor Montes Rubio and Yadira

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023

2/10 Terrible

romeo francisco

Stayed 1 night in Sep 2023

6/10 Okay

Lidia Inés

Stayed 1 night in Sep 2023

10/10 Excellent

romeo francisco

Stayed 1 night in Sep 2023

10/10 Excellent

Alonso

Stayed 1 night in Sep 2023

8/10 Good

Jorge

Stayed 2 nights in Aug 2023

10/10 Excellent

P

Stayed 1 night in Aug 2023

10/10 Excellent

Fernando

Stayed 3 nights in Aug 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was ok
Stayed 2 nights in Aug 2023

10/10 Excellent

francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely come back and recommend it to friends and family.
Stayed 2 nights in Jul 2023

10/10 Excellent

Juan Manuel

Stayed 2 nights in Jul 2023

10/10 Excellent

Rene Luna

Stayed 4 nights in Jul 2023

10/10 Excellent

Micah, Hotchkiss

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Ludwig

Stayed 1 night in Jun 2023

8/10 Good

Miguel

Stayed 3 nights in Jun 2023
Response from Sr. Miguel on 28 Jun 2023
Buenas tardes,Muchas gracias por tomarse el tiempo de revisar nuestra propiedad, estaremos encantados de tenerlo de vuelta en nuestro hotel. Que tenga un lindo día.Saludos. Marriott TGZMC

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good Hotel
Marriott Tuxtla is probably one of the nicest buildings in the city. However, the city's infrastructure is in need of repair. During a downpour, a distinct odor of sewage permeated our room and we noticed that the pool 2 stories down (which is beautiful) turned brown). The hallways on the floor above our level was also flooded. Also had a dead/ desiccated bug in the bathroom vanity. One more item, the hotel restaurant does not have vegetarian options and the server told us that the food is all pre-packaged. However, the air conditioner worked well, the bed was comfortable and it was a safe (but not wheelchair friendly) place to stay. The layout was also interesting, almost reminiscent of a Mayan pyramid). If your travels take you to Tuxtla, I would definitely recommend this hotel; just know not to expect the same Marriott excellence here as the traveler has come to expect in the United States
Stayed 2 nights in Jun 2023
Response from Sr. on 28 Jun 2023
Thank you very much for taking the time to review our property, in this case, we will be taking your comments to the responsible area, we will be happy to have you back. Have a nice day. Regards. Marriott TGZMC

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Sr. Luke on 28 Jun 2023
Buenas tardes,Muchas gracias por tomarse el tiempo de revisar nuestra propiedad, estaremos encantados de tenerlo de vuelta en nuestro hotel. Que tenga un lindo día.Saludos. Marriott TGZMC

4/10 Poor

Ma Cristina

Stayed 1 night in Jun 2023
Response from Sra. Ma Cristina on 28 Jun 2023
Buenas tardes,Muchas gracias por tomarse el tiempo de revisar nuestra propiedad, estaremos encantados de tenerlo de vuelta en nuestro hotel. Que tenga un lindo día.Saludos. Marriott TGZMC

8/10 Good

RODRIGO

Stayed 2 nights in Jun 2023
Response from Sr. Rodrigo on 28 Jun 2023
Buenas tardes,Muchas gracias por tomarse el tiempo de revisar nuestra propiedad, estaremos encantados de tenerlo de vuelta en nuestro hotel. Que tenga un lindo día.Saludos. Marriott TGZMC

4/10 Poor

Azucena

Stayed 1 night in Jun 2023
Response from Sra. Azucena on 28 Jun 2023
Buenas tardes,Muchas gracias por tomarse el tiempo de revisar nuestra propiedad, estaremos encantados de tenerlo de vuelta en nuestro hotel. Que tenga un lindo día.Saludos. Marriott TGZMC

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches in rooms since the toilet wasn’t even glued on the floor correctly. Rude pool staff who ignore you and don’t bother asking if you want anything and keep going to the same customers. Bugs all over the beds even after the “cleaners” did their job. Mind you the sheets are white. Waiting 1.5 hours for utensils to arrive but I had to call three times
Stayed 8 nights in Jun 2023
Response from Sra. Mary on 28 Jun 2023
Thank you very much for taking the time to review our property, in this case, we will be taking your comments to the responsible area, we will be happy to have you back. Have a nice day. Regards. Marriott TGZMC

4/10 Poor

Roandy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The property had a nice lobby and pool. The rooms were dated. A/c didn’t work. Breakfast was good but their dinner is awful . Great customer service
Stayed 8 nights in Jun 2023
Response from Sr. Roandy on 28 Jun 2023
Thank you very much for taking the time to review our property, in this case, we will be taking your comments to the responsible area, we will be happy to have you back. Have a nice day. Regards. Marriott TGZMC

10/10 Excellent

RICARDO, Downey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
By best MARRIOT PROPERTY in the south of mexico
Stayed 2 nights in Jun 2023
Response from Sr. Ricardo on 28 Jun 2023
Thank you very much for taking the time to review our property, we will be happy to have you back. Have a nice day. Regards. Marriott TGZMC

10/10 Excellent

Luis Fernando

Stayed 2 nights in Jun 2023
Response from Sr. Luis on 28 Jun 2023
Muchas gracias por tomarse el tiempo de revisar nuestra propiedad, estaremos encantados de tenerlo de vuelta en nuestro hotel. Que tenga un lindo día.Saludos. Marriott TGZMC

10/10 Excellent

Enrique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect !!
Stayed 2 nights in May 2023
Response from Sr. Enrique on 28 Jun 2023
Thank you very much for taking the time to review our property, we will be happy to have you back. Have a nice day. Regards. Marriott TGZMC