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Reviews of Hotel Wagelia Turrialba

2.5 out of 5
Hotel Wagelia Turrialba
150 mts oeste parque central, Turrialba, Cartago

Reviews

8.0

Very good

Rating 10 - Excellent. 11 out of 39 reviews" "
Rating 8 - Good. 18 out of 39 reviews" "
Rating 6 - Okay. 6 out of 39 reviews" "
Rating 4 - Poor. 4 out of 39 reviews" "
Rating 2 - Terrible. 0 out of 39 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Eugene

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is directly on busy street with a lot of trucks and buses coming day and night. So noice is disturbing. Additional problem: the restaurant. They just don’t know how to cook. We made an error by having a dinner there: the meet was oversalted and the fish was like rubber.
Stayed 2 nights in Jan 2024
Response from . on 3 Mar 2024
Buenos días respondiendo a su queja lamentamos lo sucedido con respecto al ruido se nos sale de las manos que una de las rutas principales del pais que es la 32 de Limón a san José se encontrara cerrada por lo que la única vía es por Turrialba por esta razón es el ruido de tanto vehículo y sobre la comida me parece muy extraño ya que hasta el momento las personas quedan muy satisfechas con el servicio pero si nos lo hubieran informado en el momento téngalo por seguro que le atenderíamos de inmediato y ofreceríamos otro platillo .Nuevamente las disculpas del caso

8/10 Good

Nickolas

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was perfect while staying in Turrialba to go white river rafting on the river. Its walking distance to downtown and to the bus station (I arrived via bus from San Jose and walked to the hotel in minutes). The staff here is wonderful. Great breakfast, simple and clean rooms. This hotel is awesome and for an affordable price!
Stayed 2 nights in Dec 2021
Response from . on 4 Jan 2022
gracias por su comentario esperamos regrese pronto saludos , Isabel

10/10 Excellent

Jaume

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick stop and go rafting. Very friendly staff.
Stayed 1 night in Dec 2021
Response from . on 24 Dec 2021
Sr. Jaume muchas gracias por visitarnos lo esperamos pronto

6/10 Okay

Javier F

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice that despite being located nearly in mid-town Turrialba, Wagelia hotel was much quiet at night in order to catch a very good sleep. Thanks for that and a good service from all staff members, too!
Stayed 1 night in Mar 2021
Response from 1 on 9 Apr 2021
Gracias por su comentario , lo esperamos pronto

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
fine the place, nice staff, but poor wifi connection
Stayed 1 night in Apr 2019
Response from Reservations Department on 3 Jun 2019
Dear guest! Thanks for writing us,it´s important for us the opinions. The wifi connection is now better :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wagelia is a little oasis in busy Turrialba. The rooms were fairly quiet and the hotel was very peaceful.
Stayed 1 night in Feb 2019
Response from Reservations on 27 Feb 2019
We always try to make our visitors' stay comfortable. Thanks for your comments make us happy

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
Would not return to this hotel
Older mattresses on boards - very hard and uncomfortable. Website says they have a/c, but NO ROOMS have a/c. Window does not have a screen, so (a) bugs were in the room, (b) you can hear everything in the passage way, (c) hall lights are on until midnight, but can't close the curtain since the room is so hot. Small wall fan did NOT cool the room as promised. Small bathroom was OK, but there is nothing to stop the water from the shower flowing all over the floor, which is VERY slippery when wet. Plenty of hot water. No refrigerator in room, and the hotel does not have ice, or access to cold drinks. Departing the hotel at 6am each morning, but breakfast only starts at 6:30am. Very nice & friendly people, but this does not make up for the lack of comfort or service. Very busy all week so no time to deal with the headache of trying to change hotels when we returned at 10pm. We folded the thin comforters to use as more padding on top the mattresses, used bug spray in the room before trying to sleep. Fantastic bakery across the street, but it closes by 8pm. Turrialba is a great area, just find a more comfortable place to stay.
Stayed 5 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service
Good location near most of activities and touristic places are also near
Stayed 1 night in Sep 2018

8/10 Good

Glenda, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem of a town with few tourists
Stayed 4 nights so plenty of time to look around. On site tour group offered many different tours you could do and also lots of ideas for doing things on your own around the town. Bus station a bit crazy, hardish to find the correct bus but all part of the fun, lovely friendly helpful people everywhere.
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
everything was perfect except that the hotel has no air conditioning
Stayed 2 nights in May 2018
Response from Fabiola on 16 May 2018
Hello, we appreciate your comment and regret your experience of not having air conditioning in the room. We will try to improve in that aspect regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
nice hotel...perfect location...no air conditioning a minus
Stayed 1 night in May 2018
Response from Fabiola on 16 May 2018
Hello, for us the comments are very important and we regret your experience of not having air conditioning in the room. We will try to improve in that aspect regards

4/10 Poor

Deborah

Liked: Cleanliness, staff & service
Disliked: Room comfort
Terribly creaky bed
This hotel was very basic. One bed in room creaked if you sat on it or slightly moved. The other was very hard. Quiet sleep, given busy street outside. Breakfast was simple - fruit, toast, coffee, cereal.

8/10 Good

Grubergator, Houston, Texas

Liked: Cleanliness, staff & service
Nice hotel in Turrialba
Hotel Wagelia is conveniently located, in walking distance to most of Turrialba. It had a small parking lot with security. The room was nice, not fancy.
Response from Milagro on 20 Jan 2017
Thank you for your comment. It was nice to meet you

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Scott, La Jolla, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, helpful staff.
We stayed at the Hotel Wagelia because it was in very good location to book and commence our activities - white water rafting and and canyoning. The hotel is within a short walking distance to the tour office, thus being convenient to both book the activities and to meet the guides for the trips. The Hotel Staff was excellent and knowledgeable. They really went out of their way to help us several times.

8/10 Good

Mario, San Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Turrialba nice town to visit
Turrialba is a wonderful place to visit, the hotel is nice, but I think for what they charge they can do a better job with the breakfast options and putting AC on the rooms. Rooms don't even have a ceiling fan and the one on the wall looks very rudimentary.
Response from General Manager on 20 Jan 2017
Thanks a lot for your comment

6/10 Okay

Annika

Liked: Staff & service
Stayed 2 nights in Jan 2024

8/10 Good

Veronica

Stayed 1 night in Sep 2023

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
la mejor opción en Turrialba centro
Un hotel muy central y conveniente, la gerencia amable y profesional. Buen valor por el precio.
Stayed 1 night in Oct 2022
Response from 21 on 6 Jan 2023
gracias por alojarte con nosotras , su opinión es muy importante

8/10 Good

Lilliam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
buena atención al cliente
Stayed 1 night in Sep 2022
Response from . on 13 Nov 2022
para nosotros es muy importante su comentario gracias

6/10 Okay

olivier

Travelled with family
Liked: Cleanliness, staff & service
Accueil au top qui compense en partie la vétusté
Un accueil au top qui compense en partie la vétusté de l'hôtel. Les matelas ne sont pas de bonne qualité
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nada, la estadía estuvo dentro de los parámetros para un establecimiento de ese tipo.
Stayed 1 night in Jan 2021
Response from 1 on 26 Jan 2021
Agradecemos su comentario

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super recomendado. las instalaciones y el trato super bien.
Stayed 1 night in Dec 2020
Response from 1 on 18 Dec 2020
gracias por su comentario , le esperamos pronto

8/10 Good

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación! Desayuno muy rico. Agradable
Stayed 1 night in Mar 2020

10/10 Excellent

ShananF.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly and always available to answer questions. We had to arrive very late (after 2am) and we were able to get into our room, so that was nice. The TV in our room was maybe a little broken (part of the screen did not work), but that was not a big deal.
Stayed 2 nights in Dec 2019

6/10 Okay

JEAN-LOUIS

2 nuits sur place correctes. Les statuts sous les arcades surprennent la nuits. Privilégiez les chambres tout au fond de l’hôtel, Les semi remorques passent régulièrement devant l’hôtel...
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019

10/10 Excellent

ewelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Reservaciones on 2 Mar 2019
Gracias por calificarnos, nos hacen felices que se fueron con una buena impresión y que su estancia estuvo bien. Saludos

8/10 Good

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar bonito y cómodo
Buena estancia lugar bonito habitación sencilla, cómoda y limpia con lo necesario para estar bien
Response from Fabiola on 16 May 2018
Muchas gracias Omar! Apreciamos sus comentarios y su reseña sobre nosotros. ¡Estamos felices de poder simpre brindar el mejor servicio posible a nuestros clientes.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Hôtel propre et correct, mais bruyant et petit-déjeuner assez basique.

10/10 Excellent

Jean Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel
Hotel très bien très confortable très propre et au centre ville Personnel très gentil et avenant. Rien à redire Attention le soir si vous sortez la nuit dans la rue veillez à vos affaires ...
Stayed 1 night in Feb 2018

8/10 Good

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel aceptable
En sinteisis buena, el hotel es aceptable

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Teleurstellend hotel door de prijs-kwaliteitverhouding. Povere kamers en oneetbaar ontbijt.
Response from Milagro on 20 Jan 2017
Thanks, we will take into account your valuable comment

6/10 Okay

Maria, Gothenburg

Liked: Cleanliness, staff & service
In middle of town
We stayed 2 nights just to do rafting. Hotel arranged tour with perfect guide for 85 USD per person inclusive lunch. Hotel in middle of town but not mutch to do there. Quite simple but clean rooms very basic breakfast.
Response from General Manager on 20 Jan 2017
Thanks a lot for your comment

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Buena estadía a un precio cómodo
Un hotel excelente con un diseño minimalista bien atractivo. Han mejorado los desayunos que hoy son servidos de manera más eficiente. Sin embargo, las condiciones de seguridad en la calle son bastante riesgosas, por lo que hay que tener cuidado con las salidas especialmente en horas de la noche.
Response from General Manager on 20 Jan 2017
Thanks a lot for your comment