Exclusive Room, 1 King Bed, Jetted Tub | 1 bedroom, desk, blackout curtains, iron/ironing board
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Reviews of Maplehurst Motel

2.5 out of 5
Maplehurst Motel
7337 State Road 6, Tunkhannock, PA

Reviews

4.4
Rating 10 - Excellent. 1 out of 19 reviews" "
Rating 8 - Good. 1 out of 19 reviews" "
Rating 6 - Okay. 6 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 9 out of 19 reviews" "

4.8/10

Cleanliness

5.6/10

Staff & service

2.4/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

6/10 Okay

Heather

Stayed 6 nights in Jul 2022

2/10 Terrible

Lawrence

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing
Stayed 2 nights in Jun 2022
Response from Samir mehta on 22 Jun 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General Manager MHO inn & Suites

4/10 Poor

Craig

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place did not have a person actually there . You had to call someone then it was this and that to be told how to get in your room , no luggage carriers and not easy access to the room . The place was terribly run down and after the guy on the phone telling me several things I voiced my displeasure and he said I'm not allowing you access go somewhere else . He then said your $45 is not worth the bad review youll give me .
Stayed 1 night in Jun 2022
Response from sunny mehta on 12 Jun 2022
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General Manager MHO inn & Suites

10/10 Excellent

Julian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Sunny Mehta on 29 Jan 2022
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sunny Mehta General Manager MHO Hotel

2/10 Terrible

David

Business traveller
Very impressive.
There was no stay. The Maplehurst was closed and locked up upon my arrival. I was sent to a different property, with same owner, then the operation balanced out. I felt bad for the person on duty, a no show employee is really embarrassing and rough on the entire place.
Stayed 2 nights in Dec 2021
Response from Sunny Mehta on 29 Dec 2021
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

2/10 Terrible

Tanya

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
Never had hot water the entire time so was never even able to fill the hot tub that I reserved the room for . Walked in to the bed not made and old bedding on the bed . Over all one of my worst stays at a hotel . Hoping for a refund .
Stayed 2 nights in Nov 2021
Response from Sunny Mehta on 8 Dec 2021
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager MHO inn & Suites

6/10 Okay

Kelly

Business traveller
Disliked: Cleanliness
It was just okay
Stayed 1 night in Nov 2021
Response from Sunny Mehta on 8 Dec 2021
Dear Kelly, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager Econolodge

2/10 Terrible

EDWARD, Mifflintown

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

Glenn

Stayed 1 night in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021
Response from Sunny Mehta on 8 Dec 2021
Dear guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager MHO inn & Suites

2/10 Terrible

Juliann

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No good
Stayed 1 night in Sep 2021
Response from Sunny Mehta on 8 Dec 2021
Dear Juliann, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager MHO inn & Suites

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
no food available no ice machine no trash cans in the rooms no staff onsite( working remote) reservation was lost
Stayed 3 nights in Jul 2021
Response from Sunny Mehta on 8 Dec 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager MHO inn & Suites

4/10 Poor

Verified traveller

Stayed 2 nights in Jul 2021
Response from Sunny Mehta on 8 Dec 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager MHO inn & Suites

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no wifi and the place was filthy.
Stayed 1 night in Jul 2021
Response from James on 8 Jul 2021
Thank you for your feedback and patience while we are under renovations. We hope that you will give us another chance in future to change your opinion.

6/10 Okay

Rachel

Liked: Staff & service, room comfort
Stayed 1 night in Jul 2021
Response from Ally on 8 Jul 2021
Appreciate your kindness

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Bates motel
First of all, the place looked abandoned. I think we were the only guests. We had to double check if it was the right place. Room was dirty. Stains on the pillow cases and bed sheets. Shower was so bad we didn't take showers. The hot tub in the room had cold water only. We asked about the water and was told "well, it's hit or miss with the water". We had a coffe pot in the room but no coffee. I asked if we can get some coffee for the room and was told they dont have any and that we could get some at the store a few miles down the road. I asked where the ice machine was and was also told to buy it at the store. The patio doors were bolted shut so hanging out on the patio was out of the question. Thank goodness we only booked one night.
Stayed 1 night in Jun 2021
Response from V on 14 Jun 2021
We apologize for your experience, we are going through reconstruction/renovation, we appreciate your patience during this time. Hotel has been recently opened, still waiting on supplies which are back ordered, we did not know there was an issue with hot water, as there was a guest there previous night. Again our apologies please give us another opportunity to change your opinion.

6/10 Okay

Robert

Liked: Staff & service, room comfort
Comfortable while under construction.
I think this location is in the middle of a sale and/or renovation. The room and bed was comfortable and spacious, but there was construction dust and debris all over the bathroom. No shower curtain or toilet paper in the bathroom or coffee supplies with the coffee maker. The manager was able to move me to another room quickly, and while that was better stocked, construction debris was still prevalent in the bathroom. Overall, not an unpleasant stay and I will try this location again to see how it is shaping up. More parking lot lighting would be good too
Stayed 1 night in May 2021
Response from Sunny Mehta on 8 Dec 2021
Dear Robert, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager MHO hotel

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Was there a murder here????
It appeared to be closed when we arrived. I tried to book at a different motel and they told me it was open. The sign was down and a for sale sign was posted. There was no answer when I called the office. But the other motel contacted the owner(????) and they told me what room and where they hid my key card. It was a bit scary!
Stayed 1 night in May 2021
Response from Sunny Mehta on 8 Dec 2021
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Sunny Mehta General manager MHO hotel

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Rahul on 13 Apr 2021
Hi Ashley, Thanks for your positive feedback. Hope you enjoyed the stay, and would love to host you again. Thanks, Maplehurst management team