Front of property

Reviews of Royal Victoria - Ex British Embassy

4 out of 5
Royal Victoria - Ex British Embassy
5 Place de la Victoire, Port de France, Tunis

Reviews

8.6

Excellent

Rating 10 - Excellent. 177 out of 353 reviews" "
Rating 8 - Good. 119 out of 353 reviews" "
Rating 6 - Okay. 36 out of 353 reviews" "
Rating 4 - Poor. 12 out of 353 reviews" "
Rating 2 - Terrible. 9 out of 353 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
For the price we had expectrd a lot more. Small Hotel. No lounge.
Stayed 1 night in May 2024
Response from The Royal Victoria Hotel. on 17 May 2024
Dear Jon,Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations.As a boutique hotel, we strive to offer a cozy and intimate atmosphere, but we understand that our size and amenities might not suit everyone's needs. Your comments about the lack of a lounge and other facilities are noted, and we will consider them as we work to improve our services.We appreciate your input and hope to have the opportunity to welcome you back in the future with an improved experience.Best regards,

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend The Hotel Royal Victoria - Ex British Embassy, Tunis, Tunisia, for any foreign traveler, not because it is centrally located (next to the Medina) and tour companies frequent this area, not because it is an historically important landmark, not because there are local restaurants within walking, not because all the internal woodworking - doors, ceilings, furniture was updated and all are hand painted by local Tunisian craftsman, not because of the fabulous breakfast buffet, but because of the STAFF! Day and Night managers; Omar, Omaima, Ladfe, Security; Mohammed and the two Ladies who create the breakfast Buffet, all are sincerely interested in providing all services that will assist you during your stay and in your travels. I could not have accomplished my goals without their help, THANK YOU to all the HRV STAFF.
Stayed 7 nights in Apr 2024
Response from The Royal Victoria Hotel. on 17 May 2024
Dear Marilyn,Thank you so much for your heartfelt review and for highly recommending The Hotel Royal Victoria - Ex British Embassy, Tunis, Tunisia. We are delighted to hear that our central location, historical significance, beautifully hand-painted interiors, and fabulous breakfast buffet contributed to your positive experience.Most importantly, we are thrilled that our staff made such a lasting impression on you. Your kind words about Omar, Omaima, Ladfe, Mohammed, and our breakfast team mean the world to us. Our team takes great pride in providing excellent service, and it is wonderful to know that they were able to assist you and enhance your stay.We sincerely appreciate your recognition and look forward to welcoming you back to our hotel in the future.Best regards,

10/10 Excellent

Gerald, The Villages

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location, excellent breakfast, helpful staff and the whole hotel is beautifully decorated. Lovely choice of hotel in Tunis!
Stayed 2 nights in May 2024
Response from The Royal Victoria Hotel on 23 May 2024
Dear Mr Gerald ,Thank you very much for reviewing our beautiful establishment. We are truly delighted to hear that you have had an overall great experience with us. We hope to see you soon again. Best regards.

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Great service. Next to Medina
Stayed 3 nights in Apr 2024
Response from The Royal Victoria Hotel. on 16 May 2024
Dear Mr Donald,Thank you for your review, We're delighted to hear that you enjoyed our hotel's central location and the vibrant atmosphere of the surrounding area.

10/10 Excellent

Moqeem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is located well, next to the Medina as well as the Bourghiba Ave. Lots of dining options around. The square and gate infront of hotel makes it a good and festive envirnment in the eveneings. Mohammed, Omar and Umaymah was very helpful. Breakfast was decent.
Stayed 2 nights in May 2024
Response from The Royal Victoria Hotel. on 14 May 2024
Dear Mr Moqeem,Thank you for your review, We're delighted to hear that you enjoyed our hotel's central location and the vibrant atmosphere of the surrounding area. It's wonderful to know that Mohammed, Omar, and Umaymah provided you with helpful service during your stay. We appreciate your feedback on the breakfast and will take it into consideration to further enhance our offerings. We hope to welcome you back again soon for another enjoyable stay.Best regards,

10/10 Excellent

Roger

Stayed 3 nights in Apr 2024
Response from The Royal Victoria Hotel on 22 May 2024
Dear Mr Roger,Thank you very much for reviewing our beautiful establishment. We are truly delighted to hear that you have had an overall great experience with us. We hope to see you soon again. Best regards.

10/10 Excellent

Fraser

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel looks beautiful and is very central. However the wifi was unreliable and occasionally inaccessible for some of our group.
Stayed 2 nights in Apr 2024
Response from royal victoria on 1 May 2024
Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our hotel beautiful and appreciated its central location. We apologize for any inconvenience you experienced with the wifi during your stay. Please know that we take your comments seriously and will work to improve the reliability and accessibility of our wifi service for all guests in the future. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect to the old town. The hotel was historically beautiful. The only negative was the shower leaked. The staff was great! Highly recommend this hotel.
Stayed 2 nights in Apr 2024
Response from The Royal Victoria Hotel. on 21 Apr 2024
Dear Margaret ,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the perfect location of our hotel in the old town as well as its historical charm. Your compliments to our staff truly warm our hearts!We are sorry to hear that you experienced an issue with the shower. Your feedback is invaluable to us, and we will take immediate steps to address this issue to ensure a comfortable stay for our future guests.We hope to have the pleasure of welcoming you back very soon on your next visit to the area. If you need anything during your next stay, please don't hesitate to contact us directly.Warm regards,

10/10 Excellent

James Paul

Liked: Property conditions & facilities
Location is excellent. Breakfast selection is very varied; something for everybody.
Stayed 2 nights in Apr 2024
Response from The Royal Victoria Hotel. on 18 Apr 2024
Hello James Paul,Thank you for the review. We're glad you enjoyed our excellent location and diverse breakfast selection. Please feel free to reach out if you have any further questions or if there's anything else we can assist you with.Best regards,

10/10 Excellent

Hamadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, with authentic traditional Tunisian decor, and amazing staff
Stayed 5 nights in Mar 2024
Response from The Royal Victoria Hotel. on 27 Mar 2024
We warmly thank you for your kind comment, Your satisfaction is our greatest reward. We are delighted that you enjoyed your experience with us and hope to welcome you again very soon. thanks again.

10/10 Excellent

carol, TULSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice decoration
Stayed 3 nights in Feb 2024
Response from The Royal Victoria Hotel. on 7 Mar 2024
Thank you, Carol, for your kind words. We're delighted to hear that you appreciated our hotel's decor. We strive to create a welcoming and aesthetically pleasing environment for our guests to enjoy. We hope to have the pleasure of hosting you again in the future!Best regards,

2/10 Terrible

Julianna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This restaurant boasts a restaurant and room service. They have neither. The do open a side area for a breakfast bar in the morning. However when I arrived in the evening after landing I was hungry and they had zero food options. They kept saying they could help me with that and didn’t. I was supposed to have a king bed. I had two twins each separately bedded pushed together. When I went down to point this out the put me off until the morning. I went outside to find a place to eat. The area of the Medina was dark and desolate with men hanging about outside doors. I had been warned multiple times not to wander in this area alone as a single female, yet this hotel representative told me to walk even farther and I would find some food. This was completely unsafe so I slept hungry. Their advertsement of their facility is an absolute lie and Expedia should investigate it. It is unsafe also because the staircase is dark, very dark so evacuating in case of a fire would be dangerous. It is a horrible, run down, unsafe property, with no restaurant, room service, they never serve alcohol despite claiming they do, and while it is near the Medina, you won’t want to be there at night.
Stayed 4 nights in Feb 2024
Response from The Royal Victoria Hotel. on 29 Feb 2024
Nous sommes désolés d'apprendre votre expérience. Votre sécurité et votre confort sont notre priorité. Nous prendrons en compte vos commentaires pour nous améliorer. Merci de nous en avoir informés

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building
Lovely hotel in a beautiful old building. The location between the medina and the modern shopping strip is excellent, and the staff are friendly and helpful.
Stayed 5 nights in Jan 2024
Response from The Royal Victoria Hotel. on 20 Feb 2024
Cher(e) client(e),Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de savoir que vous avez apprécié notre hôtel, notamment son magnifique bâtiment historique. L'emplacement privilégié entre la médina et la zone commerçante moderne est en effet un atout majeur de notre établissement, offrant à nos clients le meilleur des deux mondes.Nous sommes également heureux que vous ayez trouvé notre personnel aimable et serviable. Chez Royal Victoria, nous nous efforçons toujours d'offrir un service attentionné et de répondre aux besoins de nos précieux clients.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour à Tunis. N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit lors de votre prochaine visite.Cordialement,

8/10 Good

TSUYOSHI, Yokohama

Stayed 2 nights in Feb 2024
Response from The Royal Victoria Hotel. on 27 Mar 2024
We warmly thank you for your kind comment, Your satisfaction is our greatest reward. We are delighted that you enjoyed your experience with us and hope to welcome you again very soon. thanks again.

10/10 Excellent

JAVIER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el staff del Hotel es muy amable y eficiente, ademas de ser de gran ayuda para orientarnos sobre paseos dentro y fuera de la ciudad. El desayuno también es muy bueno. ¡Gracias!
Stayed 5 nights in Dec 2023
Response from The Royal Victoria Hotel. on 9 Jan 2024
Estimado/a [JAVIER],Agradecemos sinceramente sus amables palabras y nos complace saber que disfrutó de su estancia en el Royal Victoria. Nos enorgullece saber que nuestro personal pudo contribuir a hacer su experiencia aún más placentera y que pudo aprovechar nuestras recomendaciones sobre los paseos en la ciudad.Nos esforzamos por ofrecer un servicio amable y eficiente, y es gratificante recibir comentarios tan positivos. También nos alegra saber que disfrutó de nuestro desayuno, que preparamos con atención y variedad para satisfacer los gustos de nuestros huéspedes.Esperamos tener el honor de darle la bienvenida nuevamente en el futuro. Si hay algo más en lo que podemos ayudarle, no dude en hacérnoslo sSaludos cordiales,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
This historic hotel, boasting a few centuries of respectable heritage, enjoys a prime location adjacent to the French gate, the heart of Tunis. While the room's small size slightly compromised comfort, its proximity to high traffic areas posed a challenge for my asthma (perhaps I should have kept the windows closed). A notable highlight was the courteous staff, who kindly provided us with umbrellas when raining.
Stayed 1 night in Dec 2023
Response from The Royal Victoria on 13 Jan 2024
Dear guest,Thank you for taking the time to share your experience following your stay at the Royal Victoria Hotel. We sincerely appreciate your thoughtful feedback and are pleased to learn that our rich historical heritage and prime location left an impression on you.It is heartening to hear that our team's hospitality, including the provision of umbrellas during inclement weather, contributed positively to your overall experience. Ensuring our guests feel cared for and attended to is of utmost importance to us.We take your observations regarding the room size and potential challenges for asthma sufferers seriously. Your feedback helps us identify areas for improvement, and we will certainly consider your input as we strive to enhance the comfort of our accommodations.We regret any inconvenience you may have experienced due to the room size and its proximity to high-traffic areas. Should you choose to stay with us again, please feel free to communicate any specific preferences or concerns in advance, and we will do our best to accommodate your needs.Once again, thank you for choosing the Royal Victoria Hotel. We look forward to the possibility of welcoming you back and providing an even more comfortable and enjoyable stay.Best regards.

8/10 Good

Shehzad

Stayed 3 nights in Dec 2023
Response from The Royal Victoria on 13 Jan 2024
Dear Shehzad,Thank you for choosing the Royal Victoria Hotel for your stay in Tunis. We appreciate your positive rating and hope you had a pleasant experience. Should you have any specific feedback or suggestions, feel free to share them with us. We look forward to the opportunity of hosting you again.Best regards.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Well appointed, exquisitely decorated, and a historic location in its own right. Staff was exceptional.
Stayed 3 nights in Nov 2023
Response from The Royal Victoria on 30 Nov 2023
Dear Anthony,Thank you very much for taking the time to share your experience at the Royal Victoria. We are delighted to hear that you found our property nice, well-appointed, and exquisitely decorated. Being in a historic location, formerly occupied by the British Embassy, adds a unique touch to our hotel.Your kind words about our staff being exceptional are truly appreciated. We strive to provide excellent service, and it's rewarding to know that our efforts contributed to your positive stay.We sincerely appreciate your feedback, and we look forward to the opportunity of welcoming you back to the Royal Victoria in the future.Best regards,The Royal Victoria Team.

10/10 Excellent

Katherine

Stayed 1 night in Oct 2023
Response from The Royal Victoria on 20 Oct 2023
Dear Katherine,Thank you for taking the time to leave a perfect 10/10 review of your recent stay at the Royal Victoria. We truly appreciate your positive rating and are delighted to hear that you had an excellent experience at our hotel.If you ever wish to share specific feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back and ensuring your future visits are just as remarkable.Warm regards.

10/10 Excellent

chedi, Emilia-Romagna

Liked: Cleanliness, amenities, property conditions & facilities
I really don’t understand what’s extra with the VIP entry
Stayed 2 nights in Sep 2023
Response from The Royal Victoria on 29 Sept 2023
Dear Mr. Chedi,Thank you very much for taking the time to share your positive feedback with us. We are delighted to hear that you had a wonderful stay at the Royal Victoria Hotel in Tunis.It's fantastic to know that you enjoyed your experience with us and found our hotel to your satisfaction.Your feedback is a great encouragement to our team to continue delivering excellent hospitality to all our guests.Regarding the VIP entry, we do offer discounts on food and drinks, as well as room upgrades when available.We hope to have the pleasure of welcoming you back to our hotel in the future. If you have any special requests or preferences for your next visit, please don't hesitate to let us know, and we will do our best to make your stay even more memorable.Once again, thank you for choosing the Royal Victoria Hotel. We look forward to hosting you again soon.Warm regards.

8/10 Good

Paivi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The decor is a bit dated in the European standards, but all in all I had a wonderful, chilled and enjoyable stay
Stayed 1 night in Sep 2023
Response from The Royal Victoria on 23 Sept 2023
Dear Paivi,Thank you for taking the time to share your feedback with us. We appreciate your valuable comments about your recent stay at the Royal Victoria Hotel.We are delighted to hear that you had a wonderful and enjoyable stay with us. We take great pride in our unique decor, which reflects the historical charm of our building, formerly occupied by the British Embassy. While we may have a more classic style, we always strive to provide a comfortable and pleasant experience for our guests.Your kind words are a great encouragement to our team, who work tirelessly to ensure that our guests have a memorable stay. We sincerely hope that you will choose to stay with us again in the future.If you have any specific suggestions or preferences for your next visit, please feel free to share them with us. Your feedback helps us continuously improve our services.Thank you once again for choosing the Royal Victoria Hotel, and we look forward to welcoming you back.Best regards,

10/10 Excellent

Herminia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was really well located and the rooms comfortable. Breakfast was great and had nice views. Highly recommend it.
Stayed 2 nights in Sep 2023
Response from The Royal Victoria on 19 Sept 2023
Dear Herminia,We sincerely appreciate you taking the time to share your review of your recent stay at the Royal Victoria in Tunis. Your recommendation is highly valued, and we are thrilled to learn that you had an enjoyable experience with us.We are delighted to hear that you found our hotel to be well-located, our rooms comfortable, and our breakfast great with lovely views. The views from our breakfast area are indeed splendid, and we are pleased that they added to your overall experience.Your positive feedback serves as motivation for our team, who continuously strive to provide exceptional service to our guests. We look forward to the opportunity to welcome you back to the Royal Victoria on your next visit to Tunis.If you have any further comments or specific needs for your next stay, please do not hesitate to let us know. Your satisfaction remains our top priority.Best regards.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay.
Very Nice Hotel. The Royal Victoria is a very nice hotel just outside the Tunis Medina. The hotel is showing some wear but perfectly acceptable accommodations. The staff are amazing, from Omar and Hassan at the front desk to the ladies managing the kitchen at breakfast. All very accommodating to ensure your stay is perfect. My only complaints: (1) the air conditioning in out suite did not cool the room. Not sure it was working. Notified staff but no improvement. And (2) the WiFi is spotty. We stayed in one of the suites at the end of the hall, and the WiFi rarely connected.
Stayed 5 nights in Sep 2023
Response from The Royal Victoria Hotel. on 10 Sept 2023
dear John,Thank you for your feedback on the Royal Victoria Hotel. It's great to hear that you found the hotel to be very nice and that the staff were accommodating. However, it's unfortunate that there were some issues with the air conditioning in your suite and the WiFi connectivity . Your input is valuable for future guests.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from The Royal Victoria on 18 Aug 2023
Dear Gregory, Thank you for staying with us and for rating your wonderful experience. We look forward to the pleasure of welcoming you back to the Royal Victoria for another memorable experience. Kind regards.

4/10 Poor

Michael

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel was ok. AC was not turned on. Staff were friendly. Unfortunately, we left three days early and were promised a refund. They never issued the refund. The location is not good. Everything around is run down and in disrepair. Pigeons everywhere. There are VERY FEW decent restaurant choices and almost none accept credit cards. I would advise against staying in Tunis. It is run down, dirty and crowded. Make your base of operation in another town (perhaps on the beach). Having said this, the people are friendly and very helpful.
Stayed 9 nights in May 2023
Response from The Royal Victoria on 4 Sept 2023
Dear Michael,Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your honest evaluation of your experience, and we would like to address your concerns in a professional manner.Firstly, we apologize for the inconvenience you experienced with the air conditioning during your stay. We are continuously working to ensure the comfort of our guests, and we will investigate and rectify any issues with our AC systems promptly.We are pleased to hear that you found our staff friendly, as we strive to offer exceptional service to all our guests. However, we deeply regret the inconvenience you encountered regarding your early departure and the promised refund. Please be assured that we take this matter seriously, and we will investigate this issue immediately to ensure that refunds are processed as promised. Your satisfaction is important to us, and we will do everything in our power to resolve this matter swiftly.Regarding the location of our hotel, we understand that individual preferences may vary. Tunis is a vibrant and historic city with its own unique charm, but we acknowledge that it may not be everyone's ideal destination. We appreciate your feedback on the surrounding area, and we are constantly looking for ways to improve the overall guest experience.We value your input regarding the restaurant choices in the vicinity, as it helps us understand the dining options available to our guests. We will consider this feedback as we work to enhance our recommendations for local dining establishments.Despite the challenges you faced during your stay, we are delighted to hear that you found the local people to be friendly and helpful. Tunisians are known for their warm hospitality, and we are proud to be a part of a community that embodies these values.Once again, we apologize for any inconvenience you experienced during your stay. We are committed to providing a better experience for our guests, and your feedback is invaluable to us. If you have any further concerns or if you would like to discuss your refund, please do not hesitate to contact our customer service team directly at [contact information].We appreciate your business and hope to have the opportunity to welcome you back in the future, providing you with an improved and more enjoyable stay.Sincerely.

8/10 Good

Arjun

Liked: Cleanliness, staff & service
Location!!!
This hotel is about location. Right next to the famous Medina and to Avenue Habiba Burghariba. Courteous and prompt staff, excellent breakfast!’ Downside: Noise from the street below can filter in your room, which is unavoidable.
Stayed 3 nights in Jun 2023
Response from HRV on 27 Jun 2023
Dear guest,Thank you for taking the time to provide us with your valuable feedback. We are delighted that your stay with us has met your expectations, and your kind words about our hotel's amenities and the service delivered by our team members are truly appreciated. It would be our honor to have the pleasure of serving you again.Best regards.

10/10 Excellent

Melinda

Stayed 2 nights in Jun 2023
Response from HRV on 17 Jun 2023
Hello, Thank you for taking the time to write to us following your stay at the Royal Victoria Hotel. We are happy that you had a good stay in our hotel. Looking forward to welcoming you soon. Best wishes.

2/10 Terrible

sami, lake ridge

Stayed 1 night in Jun 2023
Response from HRV on 29 Jun 2023
Cher Mr. Sami,Bien que nous sommes surpris de votre commentaire, nous vous remercions de l'avoir posté.Nous espérons pouvoir vous accueillir à nouveau parmi nous.Sincères salutation.

8/10 Good

Suliman

Business traveller
Liked: Room comfort
Good for short stay
It's well located and right in the old madina. Rooms are small for 2 persons, breakfast is very basic and the staff are friendly. Good for short stay
Stayed 1 night in Apr 2023
Response from HRV on 8 May 2023
Dear Mr SULIMAN, Thank you for taking the time to write to us following your stay at the Royal Victoria Hotel. We are happy that you had a good stay in our hotel. Looking forward to welcoming you soon. Best

10/10 Excellent

Srividya Gopalakrishnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had stayed there and had rebooked tpoo. enjoyed my stays
Stayed 2 nights in Apr 2023
Response from HRV on 27 Apr 2023
Dear Sir, We thank you for the time taken to post your comment and we are delighted to hear that you had a pleasant stay. Your comment will be shared with our entire team and it will make us want to serve you better. We look forward to seeing you again among us. Best regards.

10/10 Excellent

Srividya Gopalakrishnan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely holiday
Excellent location. Very friendly staff. And the hotel is so pretty. There's a nice choice for breakfast. We enjoyed our stay.
Stayed 4 nights in Apr 2023
Response from HRV on 27 Apr 2023
Dear Mr Srividya Gopalakrishnan,Thank you for taking the time to post your review and we are delighted to hear that you had a pleasant stay with us.Once again thank you for your comment and for the good rating given to the hotel and the services related to the pleasure of seeing you again soon!Cordial greetings,

6/10 Okay

Charles

Liked: Cleanliness, staff & service
I was there in March 2023 and found the room to be cold. While there was a thermostat, I could never get the temperature in the room to get above 17C. The manager told me it was at its maximum. They brought an extra comforter and small heater, but the heater really did not work very well.
Stayed 2 nights in Mar 2023
Response from HRV on 29 Mar 2023
Dear Mr Charles,First of all, we would like to thank you for having taken the time to post your comment.We sincerely regret that your last stay in our hotel did not reach your expectation and we took note of your valuable comments.Please be assured that all necessary precautions have been taken to avoid such inconvenience in the future.Please accept our sincere apologies, hoping that you will not hesitate to book your next stay at the Royal Victoria Hotel for your next visit in Tunisia.Looking forward to welcoming you again.

8/10 Good

Muhammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location nice & very nice friendly staff 🙂
Stayed 3 nights in Feb 2023
Response from HRV on 9 Mar 2023
Dear Mr MUHAMMED,We very much appreciate your comments regarding your stay at the ROYAL VICTORIA Tunis.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, room comfort
Excellent places, great staff
We had a grate stay, hotel was very convenient to the local facilities as we expected. Ahmed eXceptinaly helpful and accommodating.
Stayed 1 night in Feb 2023
Response from HRV on 21 Feb 2023
Dear Mohamed,Thank you very much for choosing the Royal Victoria and for sharing your impressions with us. We are looking forward to welcoming you back in the not-too-distant future.Best regards.

10/10 Excellent

Dwayne

Stayed 1 night in Feb 2023
Response from HRV on 9 Mar 2023
Dear guest,We very much appreciate your comments regarding your stay at the ROYAL VICTORIA Tunis.It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located guesthouse
Great service and beautifully decorated hallways/rooms; nice breakfast in the morning
Stayed 3 nights in Feb 2023
Response from The Royal Victoria on 11 Feb 2023
Dear Katie,We would like to thank you for taking the time to review our establishment. It was truly a pleasure having you stay with us. We are delighted to hear that you have enjoyed our service, breakfast and the hotel's decoration. We hope to see you back soon for the opening of our Rooftop!Best regards!

10/10 Excellent

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
Excellent location. The rooms were beautiful. The bathroom was fabulous. The service went above and beyond expectations. I would not hesitate to stay here again. Highly recommended.
Stayed 4 nights in Jan 2023
Response from The Royal Victoria on 3 Feb 2023
Dear Wendy, Thank you for taking the time to share your review with us. We are thrilled to hear that you appreciated our great location, beautiful rooms and flawless services. Your comments have been shared with our team and we are grateful for your trust. We hope to have the pleasure to welcome you back soon for the opening of our Rooftop!Best regards.

10/10 Excellent

Joseph Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very friendly staff, excellent food, and it was like being in a museum in terms of decor. The only real problem was the poor internet quality. It was so poor that you couldn't even watch YouTube videos without them freezing. Other than that, I would for sure stay there again. Just don't plan on working online for an extended period of time while there.
Response from The Royal Victoria on 17 Jan 2023
Dear Joseph Jon,The whole Royal Victoria team joins me in thanking you for taking the time to share this amazing review about your stay with us, we are absolutely thrilled to read you !We are also very happy you enjoyed our location, the food and the overall stay.We apologize about the problem you encountered regarding the wifi connection, our guests are usually very satisfied with the WiFi. We will definitely look into this issue and thank you for reporting it.We hope to welcome you again anytime soon on a future visit of Tunis.Best regards.

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. I really recommend this hotel.
Stayed 4 nights in Dec 2022
Response from The Royal Victoria on 31 Dec 2022
Dear Luis,It was truly a pleasure having you, Omar and Luis in our establishment. We are extremely happy to learn that you had an ideal experience and that you can recommend our hotel. We look forward to the pleasure of welcoming you again for the opening of our Rooftop.Kind regards.

10/10 Excellent

Maya

Travelled with family
Liked: Staff & service, room comfort
Excellent overall experience.
All the staff was very helpful and no thing seemed to be excessive when it came to being helpful to us. Bravo for your super service. We will visit again if we are in Tunis Warm Regards
Stayed 2 nights in Dec 2022
Response from The Royal Victoria on 22 Dec 2022
Dear Maya,Firstly, let us thank you for your time and your review about your experience at the Royal Victoria. We are thrilled to read that you enjoyed the location, our accommodation and the quality of our staff. We will share your comments with our teams, they are their greatest source of motivation and encouragement. We hope to see you again for another stay in Tunis. Sincerely yours.

10/10 Excellent

Pedro, Merida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. This family owned hotel is well preserved, clean and secure. Staff is very courteous. Impecable stay. I highly recommend this hotel.
Response from The Royal Victoria on 20 Dec 2022
Dear Pedro,Thank you very much for your kind review. We are delighted to hear that you had an impeccable stay with us and we will pass your kind words to the whole team.We hope to have the pleasure to welcome you for another stay in Tunis, and for the opening of our Rooftop.Best regards.

10/10 Excellent

Previn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved It!
Had a great stay! In the center of all the hustlin and bustlin!! Hassan that works at the front was great and very helpful!!
Stayed 3 nights in Dec 2022
Response from The Royal Victoria on 10 Dec 2022
Dear Previn,We appreciate you taking the time to share your generous feedback! It was a pleasure hosting you, and we look forward to hosting you again in the future.Best regards.

10/10 Excellent

Paula, Irving

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff who went above and beyond to ensure we had a wonderful stay. Hotel is beautifully decorated.
Response from The Royal Victoria on 8 Dec 2022
Dear Paula,Best greetings from The Royal Victoria and thank you very much for choosing us as your home far away from home. We are more than happy that you enjoyed your stay with us to the fullest and hope to have the chance to welcome you back soon. Wish you all the best!Kind regards

6/10 Okay

ANISS, REDMOND

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel staff are super helpful and always there. The breakfast is full of local Tunisian specialties. Beautiful historical ambiance of the space makes this hotel experience feel very authentic.
Stayed 5 nights in Sep 2022
Response from HRV on 27 Sept 2022
Dear Madame Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Royal victoria Hotel. Our goal is always to exceed your expectations. Guest satisfaction is our top priority. Sincerely,

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind people, beautiful breakfast room and food and ideal location on a busy square.
Stayed 2 nights in Sep 2022
Response from HRV on 6 Sept 2022
Dear Guest,We are sincerely grateful for the time you spent to share your comments on your recent stay in our Royal victoria hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests.Sincerely,

10/10 Excellent

Maria E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Great location. Friendly, Very clean.
Stayed 1 night in Aug 2022
Response from HRV on 13 Aug 2022
Dear Madame It was a great pleasure to welcome you to the Royal Victoria Hotel in Tunis and we would like to thank you for taking your precious time to share your comments We have all been delighted to serve you and look forward to welcoming you again in the not too distant future. Yours sincerely,

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location , great breakfast but no pool
Stayed 2 nights in Jun 2022
Response from HRV on 5 Jul 2022
Dear Valued Guest, It has been a great pleasure welcoming you to the Royal victoria Hotel du Tunis and we wish to thank you for taking your precious time to share your feedback All of us were delighted to be of service to you and we look forward to welcoming you back in the not too distant future. Yours truly,

10/10 Excellent

james

Liked: Staff & service, amenities, property conditions & facilities
exceptional effort of staff and owner to assist in provision of medical care
Stayed 8 nights in May 2022
Response from HRV on 17 May 2022
Cher client, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer nos salutations distinguées.

6/10 Okay

Roberta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expensive for what you get
It used to be a very good hotel in past, but it's super old now and they did not do a great maintenance. The shower is a disaster. Breakfast is very bad. The location is a little dangerous at night and super full during the day (it's right at the medina). I would not recommend.
Stayed 1 night in Apr 2022
Response from Hrv on 12 Apr 2022
Dear Madame Thank you for letting us know about this. Your feedback helps us get better. Hope to see you soon !