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Reviews of Hôtel Lac Léman

4 out of 5
Hôtel Lac Léman
Rue Lac Leman, Les berges du Lac, Tunis

Reviews

6.6
Rating 10 - Excellent. 25 out of 104 reviews" "
Rating 8 - Good. 31 out of 104 reviews" "
Rating 6 - Okay. 13 out of 104 reviews" "
Rating 4 - Poor. 15 out of 104 reviews" "
Rating 2 - Terrible. 20 out of 104 reviews" "

7.2/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Salaheddin

Disliked: Staff & service, property conditions & facilities
Breakfast was bad, they charge you with local currency on the hotel rate although you are using the credit card,nothing in the room except the tv no iron no water no coffee
Stayed 1 night in Apr 2024
Response from BOCHRA on 4 May 2024
Dear Salaheddin,Thank you for your feedback, and we apologize for any inconvenience you experienced. We hope to have the opportunity to welcome you again in the future to provide you with an experience that exceeds your expectations.Best regards,HOTEL LACLEMAN

6/10 Okay

Mohamed

Business traveller
Disliked: Staff & service
I have asked for iron at 6pm and I have been told to wait until the morning
Stayed 1 night in Mar 2024
Response from HOTEL LAC LEMAN on 7 May 2024
Thank you for your review Will fix the problem

10/10 Excellent

Rachid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from HOTEL LAC LEMAN on 19 Feb 2024
Thank you for staying with us !

8/10 Good

Aimen, Tripoli

Stayed 1 night in Feb 2024
Response from HOTEL LAC LEMAN on 7 May 2024
Thank you for staying with us

10/10 Excellent

Fathia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOTEL LAC LEMAN on 30 Jan 2024
Merci infiniment d'avoir pris le temps de partager votre expérience positive chez nous ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour à l'HOTEL LAC LEMAN et que notre équipe a pu contribuer à rendre votre expérience mémorable.

4/10 Poor

Miftah

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from HOTEL LAC LEMAN on 30 Jan 2024
Thank you for staying with us

4/10 Poor

Zara

Stayed 1 night in Jan 2024
Response from HOTEL LAC LEMAN on 30 Jan 2024
Thank you for staying with us

10/10 Excellent

Abdulmenem

Stayed 1 night in Dec 2023
Response from HOTEL LAC LEMAN on 30 Jan 2024
Merci infiniment d'avoir pris le temps de partager votre expérience positive chez nous ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour à l'HOTEL LAC LEMAN et que notre équipe a pu contribuer à rendre votre expérience mémorable.

10/10 Excellent

Abdulmenem

Stayed 1 night in Dec 2023
Response from HOTEL LAC LEMAN on 30 Jan 2024
Merci infiniment d'avoir pris le temps de partager votre expérience positive chez nous ! Nous sommes ravis d'apprendre que vous avez apprécié votre séjour à l'HOTEL LAC LEMAN et que notre équipe a pu contribuer à rendre votre expérience mémorable.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from HOTEL LAC LEMAN on 3 Jan 2024
Thank you for staying with us

4/10 Poor

LEON

Stayed 1 night in Nov 2023
Response from HOTEL LAC LEMAN on 29 Nov 2023
THANK YOU FOR STAYING WITH US !

10/10 Excellent

Adam W

Stayed 1 night in Nov 2023
Response from HOTEL LAC LEMAN on 17 Nov 2023
Thank you for staying with us !

8/10 Good

Daniel

Stayed 1 night in Nov 2023
Response from HOTEL LAC LEMAN on 17 Nov 2023
Thank you for staying with us !

2/10 Terrible

Mohamed

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from HOTEL LAC LEMAN on 17 Nov 2023
Thank you for staying with us !

8/10 Good

Mohamed

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from HOTEL LAC LEMAN on 18 Oct 2023
Thank you for staying with us !

10/10 Excellent

SHAKER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This’s my second time I stay at this hotel. It’s nice and quiet place to stay and relax for a night or so. Very convenient if you have a flight next day. it’s 15 minutes away from the airport. I would recommend it for sure
Stayed 1 night in Sep 2023
Response from HOTEL LAC LEMAN on 3 Oct 2023
Thank you for staying with us !

4/10 Poor

sami

Travelled with family
Disappointed, it doesn't deserve what I paid for
It wasn't good, first I requested twin beds but when I get in the room I found a double bed. Moreover, the door locker was broken. Finally, the breakfast was terrible, I asked for an omelette, they said we have a crepe instead. It is kind of rotation of days one day on and the other day off!!!!!!!!!!
Stayed 1 night in Sep 2023
Response from HOTEL LAC LEMAN on 3 Oct 2023
Thank you for staying with us !

6/10 Okay

Mohamed

Stayed 3 nights in Sep 2023
Response from HOTEL LAC LEMAN on 3 Oct 2023
Thank you for staying with us !

8/10 Good

Sofian, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
keep doing the good job
Stayed 2 nights in Sep 2023
Response from HOTEL LAC LEMAN on 3 Oct 2023
Thank you for staying with us !

8/10 Good

Muhannad, Columbus

Liked: Cleanliness, amenities, property conditions & facilities
My initial interaction with the front desk staff left a negative impression as it was unhelpful, and I was asked to pay for a half-day rate for just a few early check-in hours. However, my experience took a turn for the better when I encountered the second staff member at the front desk, FAKRI. He was incredibly helpful and displayed a high level of professionalism, going above and beyond to ensure my satisfaction. I strongly recommend that the hotel management prioritize customer satisfaction and flexibility in their policies. Thanks to FAKRI's outstanding customer service, I am inclined to give this hotel a five-star rating. I urge the management to place a greater emphasis on delivering excellent customer service and ensuring guest satisfaction. Additionally, the hotel has some issues with the Internet connection on the third floor, where it is weak and slow. It would be beneficial for them to address this issue. Furthermore, having more than one key card for the room would be convenient if there are multiple guests in the room. On a positive note, the restaurant service and food quality are excellent, adding to the overall positive experience during my stay
Stayed 1 night in Sep 2023
Response from HOTEL LAC LEMAN on 18 Sept 2023
Thank you for staying with us

8/10 Good

Adel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from HOTEL LAC LEMAN on 18 Sept 2023
Thank you for staying with us

10/10 Excellent

Abdalslam

Stayed 1 night in Sep 2023
Response from HOTEL LAC LEMAN on 3 Oct 2023
Thank you for staying with us !

8/10 Good

Riyad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from HOTEL LAC LEMAN on 18 Sept 2023
Thank you for staying with us

4/10 Poor

MAHMOD

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
No electric in my room from 8:30 morning and asked them to back electricity so I can even chargey phoem and make a/c on cause weather so hot. There is no response very bad experience. We paid in advance
Stayed 1 night in Aug 2023
Response from HOTEL LAC LEMAN on 4 Sept 2023
Thank you for your feedbacks

4/10 Poor

Rema

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The over all inot 4 star hotel its may 2 star the condition of the hotel is poor cleanless is bad we ask many times to change the bed sheets and billow the woman did it with anger there was hair and stains on the sheets the bath room is not clean the accessories arenot available you have to ask many times to bring it . The breakfast is poor in quality esp. The coffee . Over all i didnot recommend it.
Stayed 3 nights in Aug 2023
Response from HOTEL LAC LEMAN on 25 Aug 2023
THANK YOU FOR STAYING WITH US

8/10 Good

Taoufik

Stayed 1 night in Aug 2023
Response from HOTEL LAC LEMAN on 17 Aug 2023
THANK YOU FOR STAYING WITH US

6/10 Okay

Mohamed

Stayed 1 night in Aug 2023
Response from HOTEL LAC LEMAN on 17 Aug 2023
THANK YOU FOR STAYING WITH US

8/10 Good

Sobhi

Stayed 1 night in Aug 2023
Response from HOTEL LAC LEMAN on 17 Aug 2023
THANK YOU FOR STAYING WITH US

8/10 Good

Mohamed

Stayed 1 night in Aug 2023
Response from HOTEL LAC LEMAN on 8 Aug 2023
Thank you for staying with us

2/10 Terrible

Yosra

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service
The room was stinky, the washroom was moldy and dirty.
Stayed 1 night in Aug 2023
Response from HOTEL LAC LEMAN on 17 Aug 2023
THANK YOU FOR STAYING WITH US

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HOTEL LAC LEMAN on 1 Aug 2023
THANK YOUR FOR STAYING WITH US

6/10 Okay

Husam Saleh B

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from HOTEL LAC LEMAN on 1 Aug 2023
THANK YOUR FOR STAYING WITH US

6/10 Okay

ALI

Disliked: Cleanliness
Service inside the rooms like shampoos and others .
Stayed 1 night in Jul 2023
Response from HOTEL LAC LEMAN on 19 Jul 2023
THANK YOU FOR YOUR FEEDBACKS!

8/10 Good

Taoufik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from HOTEL LAC LEMAN on 19 Jul 2023
THANK YOU FOR YOUR FEEDBACKS!

4/10 Poor

Hamza

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Only go there if ok with rude reception and no AC
Let me start with the pros of this hotel but please read the cons before getting excited and booking the hotel. Pros: 1. Excellent breakfast buffet. Compared to western hotels of same level and even much higher level this is quality delicious breakfast that is diverse with professional staffing. 2. Location which was the main reason I chose the hotel. Safe area very near the international main Tunisian Carthage airport. If u use bolt app it will cost you nothing to get to airport from there and it will be within 10-20 min even at peak hours. 3. Good free wifi Cons: 1. Receptionist was very rude and unprofessional specially the girl in the reception Rabeb and she did everything infront of what looked like her supervisor older lady with lighter hair. From the check in we arrived early and we told her we are just letting you know that we are here and will wait for the designated check in time. when it was noon time I just went back to her and asked kindly if she could find us a room as we are very tired and exhasuted she then threw a huge temper tentrum on me and starting yelling no no no I will not promise any room and your room might not be ready at any time soon and do not come asking again. I told here I have booked one room at least give me one so our group can take turns at resting since it sounds like it is going to be a while for the room to be prepared she further started yelling at me again and saying I do not care I have no rooms and u will have to wait . All
Stayed 1 night in Jun 2023
Response from HOTEL LAC LEMAN on 7 Jul 2023
Thank you for staying with us !

2/10 Terrible

Veysi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berbat
Dışarıda müşterileri karşılayan kişi dışında Tek kelimeyle berbat bir otel
Stayed 1 night in Jun 2023
Response from HOTEL LAC LEMAN on 7 Jul 2023
Thank you for staying with us !

10/10 Excellent

Thomas

Stayed 2 nights in Jun 2023
Response from HOTEL LAC LEMAN on 7 Jul 2023
Thank you for staying with us !

2/10 Terrible

Roar

Stayed 1 night in May 2023
Response from HOTEL LAC LEMAN on 5 Jun 2023
Thank your for staying with us !

6/10 Okay

Laura

Stayed 3 nights in May 2023
Response from Hôtel lac leman on 23 May 2023
Thank you for staying with us

8/10 Good

Pamela, New York

Travelled with group
Liked: Cleanliness, staff & service
Just sued one night as it is convenient to the airport. Very pleasant, lovely staff especially in the dining room.
Stayed 1 night in May 2023
Response from Hôtel lac leman on 22 May 2023
Thank you for your feedback

4/10 Poor

Isam

Disliked: Staff & service, property conditions & facilities, room comfort
Unfortunately, did not like it at all. Was hot and the air conditioner didn’t work. The breakfast was awful.
Stayed 1 night in Apr 2023
Response from HOTEL LAC LEMAN on 2 May 2023
Dear ISsam,Thank you for your message. We are sorry you had no satisfaction about your stay in our hotel. Best regards

10/10 Excellent

ali

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly staff and service
Stayed 1 night in Apr 2023
Response from HOTEL LAC LEMAN on 2 May 2023
Dear Ali,We hope that you have enjoyed your stay in our hotel.All the staff thanks you for your stay and for your kind review.Everyday we improve our services to satisfy our guets.Looking forward to receiving you another time.Best regards

4/10 Poor

Jehad

Business traveller
Disliked: Amenities, property conditions & facilities
Internet keeps disconnecting, when I asked for maintenance they ignored my request. There is smell in some rooms, with no opinion to change the room
Stayed 5 nights in Mar 2023
Response from HOTEL LAC LEMAN - FRONT OFFICE MANAGER on 20 Mar 2023
Dear JehadThank you for taking the time to share your comments regarding your stay. Hotel lac leman prides itself on creating exceptional stays in memorable locations. I am truly disappointed to learn we did not meet your expectations during your recent stay with us . We hope you will give us a chance again next time you are in Tunis

10/10 Excellent

Ahmad

Liked: Property conditions & facilities
Thanks so much amazing stuff
Stayed 4 nights in Mar 2023
Response from HOTEL LAC LEMAN on 20 Mar 2023
Thank you for your feedbacks

10/10 Excellent

Makia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy stay
Pleasant one and Thank you
Stayed 2 nights in Jan 2023
Response from HOTEL LAC LEMAN on 7 Mar 2023
Hope to see you soon!

6/10 Okay

Alaeddin

Business traveller
Liked: Staff & service, room comfort
Stayed 2 nights in Mar 2023
Response from HOTEL LAC LEMAN on 6 Mar 2023
Thank you for your feedbacks

8/10 Good

Didier

Stayed 1 night in Feb 2023
Response from HOTEL LAC LEMAN on 21 Feb 2023
Thank you for your reviews

4/10 Poor

Alaeddin

Stayed 2 nights in Feb 2023
Response from HOTEL LAC LEMAN on 20 Feb 2023
Thank you for staying with us

10/10 Excellent

Moussa

Stayed 4 nights in Feb 2023
Response from Hôtel lac leman on 14 Feb 2023
Thanks for the review

4/10 Poor

Bahaeddine

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that the hotel was in a good location and close to the airport. I didn't like the service at all. The staff was unprofessional. When I arrived, I didn't find towels for the bathroom. I have to call several times to receive them. I asked for a wake-up call at 7 am in the morning. The receptionist never called. I almost missed my flight because of this. Finally, the breakfast was low quality and terrible. They just give the minimum to receive the maximum. This does not work.
Stayed 1 night in Feb 2023
Response from HOTEL LAC LEMAN on 7 Feb 2023
Thank you for your feedbacks