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Reviews of WoodSpring Suites Broken Arrow

2.5 out of 5
WoodSpring Suites Broken Arrow
11000 E 45th St., Tulsa, OK

Reviews

7.0

Good

Rating 10 - Excellent. 122 out of 385 reviews" "
Rating 8 - Good. 103 out of 385 reviews" "
Rating 6 - Okay. 57 out of 385 reviews" "
Rating 4 - Poor. 49 out of 385 reviews" "
Rating 2 - Terrible. 54 out of 385 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

7.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Michiaki

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in May 2024

2/10 Terrible

Casey

Disliked: Cleanliness, staff & service, property conditions & facilities
Property was dirty, had numerous full time residence, washing machines didnt work well.
Stayed 8 nights in Apr 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Would recommend to anyone traveling!!
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very clean, the other guests were very quiet. I would definitely stay here again
Stayed 1 night in Mar 2024
Response from Zack on 25 Mar 2024
Thank you for the kind review!

4/10 Poor

Carol

Travelled with family
Disliked: Cleanliness, staff & service
It’s hard to find someone at the front desk, sometimes it’s after 9 am before you can get coffee, the hallway smelled bad, when I asked what would happen in an emergency since no one was at the front desk at all on A Sunday, they told me someone was always on site and if I couldn’t get them I would have to call corporate, how could you do that in an emergency,
Stayed 14 nights in Mar 2024
Response from Zack on 18 Mar 2024
Dear Carol,I apologize for any inconvenience or discomfort you experienced during your recent stay at [Hotel Name]. Your feedback is crucial to us, and we regret falling short of your expectations.We are committed to addressing your concerns promptly to prevent similar issues in the future. Please feel free to share more details about your experience with us.Thank you for your understanding. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

Brandon

Stayed 1 night in Mar 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
I had to call the phone number to have someone come check me in took a long time to check in! Bedsheets and comforter, all head stains on them the floors were dirty! Lots of road noise cause you’re by the highway I would never stay there again
Stayed 1 night in Mar 2024
Response from Zack on 18 Mar 2024
Dear JenniferI apologize for any inconvenience or discomfort you experienced during your recent stay at [Hotel Name]. Your feedback is crucial to us, and we regret falling short of your expectations.We are committed to addressing your concerns promptly to prevent similar issues in the future. Please feel free to share more details about your experience with us.Thank you for your understanding. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

2/10 Terrible

Rashondala

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Zack on 18 Mar 2024
Dear RashondalaI apologize for any inconvenience or discomfort you experienced during your recent stay at [Hotel Name]. Your feedback is crucial to us, and we regret falling short of your expectations.We are committed to addressing your concerns promptly to prevent similar issues in the future. Please feel free to share more details about your experience with us.Thank you for your understanding. We hope to have the opportunity to welcome you back for a much-improved stay in the future.

10/10 Excellent

Mykah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Zack on 18 Mar 2024
Thank you for the kind review!

2/10 Terrible

c m

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Office hours are unreasonable for 2 nite stay. Registered for 4 and only 2 towels. Office close until 10am
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Charged more than quoted
I was charged more than the price I was given on this site. In addition I had to pay a non refundable $50 pet deposit. I travel very often with my dog and this is the most I’ve ever paid for a pet deposit. I’m not sure I will continue to use this site for hotel reservations in the future
Stayed 1 night in Jan 2024

4/10 Poor

Elias, Tulsa

Disliked: Cleanliness, staff & service, amenities
Conveniently located for I wanted to do, but the staff - especially the manager - are very unfriendly!
Stayed 11 nights in Dec 2023

2/10 Terrible

Robin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unless you are a single man who doesn’t care about safety or cleanliness, don’t stay there. It’s dirty, not family friendly, have to pay extra for everything, including linen, cookware and eating utensils. I had to call and ask for toilet paper and was told we can only get it during office hours at 3 pm. The only positive was the lady who checked us in and got the toilet paper out of the kindness of her heart. There aren’t any close restaurants, not safe to walk.
Stayed 7 nights in Dec 2023

10/10 Excellent

robin

Stayed 8 nights in Nov 2023

10/10 Excellent

erick eliseo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and affordable price
Stayed 2 nights in Nov 2023

2/10 Terrible

LaShawnda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible
Stayed 2 nights in Nov 2023

2/10 Terrible

Lori

Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stay somewhere else
This isn't a "hotel" like you're used to. It's an extended-stay place where they expect you to bring your own towels, soap, and so on. When we got there, nobody was around and a sign on the front desk said their phone was out. After 10 minutes someone showed up and we got checked in. When we came back to the hotel after dinner there were very sketchy individuals (read: they were clearly tweakers) loitering around the place like it was a housing project. The room itself was mostly okay apart from the lack of amenities, except there was black mold in the toilet bowl. I would not stay here again if it were free. I probably would rather not stay here again if someone paid me.
Stayed 2 nights in Nov 2023

8/10 Good

Yaritza

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
For a family of four, stay was pretty decent. I hate how front desk work hours work definitely they are not there to rely on if something is needed.
Stayed 1 night in Nov 2023

8/10 Good

Weston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good. Some of the staff seemed bothered when a person came to the desk. Paid for the hugest speed internet but it wouldn’t hold any streaming and barely ran a laptop. Finally the service were not good on the weekends.
Stayed 7 nights in Oct 2023

4/10 Poor

Brandy

Travelled with family
Disliked: Room comfort
NOT a hotel
This is NOT a hotel. The service desk is not even open after 10 pm or until 10 am. This is more of a hostel. A short-term stay between homes or rental properties. We had 1 towel for 4 people and plan on bringing your own soap/shampoo. There is none in the bathroom.
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Disliked: Staff & service
It is difficult to get a hold off anyone by phone or in person. Booked through hotels.com for a tenant that need work done in her apartment. We booked it for 2 weeks as we didn't know how long the repairs would take or if we would run into any further issues. Work was completed in 5 days. We called to let them know we would be checking out early expecting to pay for a least one more night and were told the booking was non-refundable even though it is not stated in the itinerary, hotel website, or on hotels.com. The only thing stated is "Cancellations or changes made after 4:00pm (property local time) or no-shows are subject to a property fee equal to the first night's rate plus taxes and fees."
Stayed 14 nights in Sep 2023

6/10 Okay

Alicia

Business traveller
Liked: Staff & service, room comfort
The room was fine for price . But the hallways do smell like animals and animal poop other than that I enjoyed my stay.
Stayed 7 nights in Sep 2023

6/10 Okay

Erin

Travelled with family
Liked: Staff & service
Positive: The staff was kind and helpful. The room amenities were exactly what we needed for a multi-day stay. Although busy, our room was quiet and we had no issue with noise. Negative: Our room had an odd or unclean smell. The blankets were extremely thin. We spotted roaches under the sink and in a corner after dark.
Stayed 4 nights in Sep 2023

4/10 Poor

Robert

Business traveller
Disliked: Staff & service
Too many people living here with animals that stunk up the place. Plus the staff was unavailable most of the time. I’ve asked over and over for housekeeping WTH NO LUCK.
Stayed 28 nights in Aug 2023

2/10 Terrible

Chantilly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were toe nail clippings on the bedside table, a blood spattered lamp shade, the floor wasn’t swept and looked like it hadn’t been mopped in months. The person at the front was hardly ever up there and was incredibly rude.
Stayed 2 nights in Sep 2023

6/10 Okay

Nikki

Disliked: Staff & service
I did not realize we would not have maid service the whole 11 days we were there. We were up too early and back too late with front desk closed. We had to buy towels and wash clothes to have clean ones due to our crazy hours and never making it to desk when it was open. Oh and we had to buy toilet paper too because of this
Stayed 11 nights in Aug 2023

2/10 Terrible

Debra Gail

Travelled with group
Disliked: Amenities
Rooms so bad I couldn’t stay. Need to get money back.
Stayed 5 nights in Aug 2023

2/10 Terrible

Mudhafar

This was one of the worst places that I’ve ever stayed at. A combination of a horrible customer service and poor amenities.
Stayed 8 nights in Aug 2023

2/10 Terrible

Ricky

Disliked: Staff & service
Stayed 2 nights in Jul 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I was fortunate to be able to book a room at this nearby hotel during a city-wide, storm-related power outtage. The suite had a kitchenette with full-size refrigerator, microwave, and cooktop. Everything in the room looked new and clean. The rate was great, and it was a good experience.
Stayed 3 nights in Jun 2023
Response from TGC Hospitality Management on 26 Jun 2023
Patricia,I'm so glad to hear we were able to accommodate you during a city-wide power outage. Sounds like we had everything that you needed. We hope you will recommend your family and friends the next time there are needing a place to stay.Thank you.Jill TaylorDirector of Marketing and Culture

2/10 Terrible

Shane

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The staff is limited. The staff smokes cigarettes right by the entrance door. The rooms STINK. I will never stay again.
Stayed 1 night in Jun 2023
Response from TGC Hospitality Management on 22 Jun 2023
Shane,I regret we did not meet your expectations on your recent stay at our hotel. We've shared your comments with our staff so that we can continue striving to create exceptional stays for future guests.I hope we have the opportunity to provide you a more pleasurable experience in the future.Safe travels,Jill TaylorDirector of Marketing and Culture

8/10 Good

Kait

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and modern. Didn’t have any towels though, but i had brought some. Since its an extended stay, sometimes it didnt feel the safest as people were lingering right outside the doors at night (maybe smoking, hanging out, etc). However, i kept to myself and it was fine.
Stayed 7 nights in Jun 2023
Response from TGC Hospitality Management on 22 Jun 2023
Kait,Thank you for taking time to share your experience with us. Sounds like we have a little work to do to make our guests stay more enjoyable. Thank you for choosing us and we hope to welcome you back soon.Safe travels,Jill TaylorDirector of Marketing and Culture

8/10 Good

YESSICA

Liked: Staff & service
A few inconveniences but overall a nice place
Overall I had a good experience but with a few inconveniences. The day of checking the TV didn't work, the bathroom light did not work, I was told to wait till next day for maintenance to take care of the issues. The next day I was told issues couldn't get fixed till two days later so if I wanted to I could move. I was moved to a different room. I paid for the daily linen exchange but there was always a problem getting clean towels, one of the times I was actually given floor mats and was told to use them as bath towels since they had ran out of clean bath towels :( I reported a leak under the kitchen sink, was not taken care of and when I mentioned it again at front desk I was given a floor mat to place under sink to suck up water :/
Stayed 1 night in Jun 2023
Response from TGC Hospitality Management on 22 Jun 2023
Yessica,I appreciate you taking time to provide us with feedback on your stay. Thank you for bringing to our attention the multiple issues you had. We are working with the team on how to better handle these inquiries in a timely fashion so our guests can enjoy your stay. My goal is for our guests to have an exceptional experience, and we fell short. I hope we will have the opportunity to show you the great hotel experience that so many of our guests have grown so fond of.Safe travels.Jill TaylorDirector of Marketing and Culture

6/10 Okay

Jim

Travelled with family
Slowest check in I have ever had. Property did not smell clean. I won’t be back…..
Stayed 1 night in Jun 2023
Response from TGC Hospitality Management on 22 Jun 2023
Jim,Cleanliness is one of our most prized promises to our guests and we fell short. I have spoken to our team and we are addressing your concerns immediately.I hope we have the opportunity to provide a more pleasurable experience in the future.Thank you,Jill TaylorDirector of Marketing and Culture

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service
Room was very nasty and had a weird smell
Stayed 1 night in Jun 2023
Response from TGC Hospitality Management on 22 Jun 2023
Vanessa,I am sorry to hear you did not have a good experience while staying with us. We appreciate the feedback and have shared it with our team. It is feedback like this that we learn from and use to improve.I hope the next time you are in the area for business or pleasure you will choose to stay with us again.Sincerely,Jill TaylorDirector of Marketing and Culture

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WoodSpring Suites, Broken Arrow, OK....DIRTY!!!!!!
Two rooms....my daughter walked in, then walked out of her room cuz it was dirty! She left and stayed with relatives. Unfortunately, my other two daughters and I couldn't leave. My room needed extra attention as well. Blinds were filthy, pee stain on bottom of toilet, sheets smelt like a dog, no chairs at the desk, no toilet paper bar on the holder and no light switch plate cover on bathroom light switch. I reported it and they brought chairs and toilet paper bar to my room but nothing else was taken care of. I asked for a refund for one room and was told that they didn't give refunds. So, I called Hotels.com and they called the hotel. Magically, I'm getting a refund on one room. If hotels are gonna increase their prices due to graduation events, they should be legally held accountable to meet certain standards! This is just basic cleaning and is unexceptable! Tempted to call the health department on WoodSpring Suites in Broken Arrow, OK.!! Unexceptable!!!
Stayed 2 nights in May 2023
Response from Lacey Lawrence on 18 May 2023
Dear Rita, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Broken Arrow. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. I truly enjoyed our conversation earlier and can't stress enough how apologetic myself and the rest of my staff are. As I told you on the phone, I assure you that if I ever have the chance, I will go above and beyond for you and your entire family. You can reach out to me anytime you need for anything at all. We like to consider our guests as part of our extended family and I wish that you could have had the experience you should of. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

4/10 Poor

Tyrone

Business traveller
Liked: Staff & service
Disliked: Cleanliness
They gave me a room that with NO LINEN ON THE BED, NO SHOWER CURTAIN, NO TOWELS AND THE TUB HAD A SLOW DRAIN, LOOSE APPLIANCES, This was the WORST experience I have had.
Stayed 4 nights in May 2023
Response from Lacey Lawrence on 18 May 2023
Dear TERRY, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Broken Arrow. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the better Woodsprings properties I have ever stayed at.
Stayed 5 nights in May 2023
Response from Lacey Lawrence on 18 May 2023
Dear Joshua, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Broken Arrow. I absolutely love to hear this news! I will definitely share this review with my staff. We always want to make sure our guests are well taken care of and I am glad to hear that we made your experience a great one. Please come back anytime and we will have a room ready for you!As a guest you are truly valued. Your feedback about your recent is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I left because the price went up. Approximately $50.00 a week.
Stayed 7 nights in May 2023
Response from Lacey Lawrence on 12 May 2023
Dear Jacob, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Broken Arrow. As a guest you are truly valued. Your feedback about your recent stay is important to us. I hate that we had to lose a great guest due to our rates. If there is anything I can do to bring you back please contact me at the hotel. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

4/10 Poor

Jarin

Stayed 7 nights in Apr 2023
Response from TGC Hospitality Management on 26 Jun 2023
Jarin,I'm sorry to hear you did not enjoy your stay. If you will please reach out to me on someone on our team we would be happy hear how we could have made your stay more enjoyable. We wish you safe travels.Jil TaylorDirector of Marketing and Culture

2/10 Terrible

Donella

Business traveller
Disliked: Staff & service, amenities
This was awful. There wasn't one towel wash cloth etc in the room. When asked I was told didn't have any. How do they charge you 80 a night and no towels in room. Rude clerk. Very rude clerk. People take out their own trash here. No service. Shady people walking with carts and hanging out all hours. Not a good part of town. Didn't feel safe. Couldn't shower. So I guess I paid for a bed for the night at 80 dollars. What a rip off. I will not stay here again or recommend it to anyone
Stayed 1 night in Apr 2023
Response from Lacey Lawrence on 12 May 2023
Dear Jacob, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Broken Arrow. As a guest you are truly valued. Your feedback about your recent stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

6/10 Okay

Tonya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The rooms were ok. I didn't like that the staff locked the side doors randomly. If you leave early there is no refund for the days left on your stay. I told the staff the outlets in the room didn't work, they never addressed the issue.
Stayed 14 nights in Apr 2023
Response from Lacey Lawrence on 12 May 2023
Dear Jacob, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Broken Arrow. As a guest you are truly valued. Your feedback about your stay is important to us. Our doors are locked 24/7 for guest security. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.

10/10 Excellent

Debra, Tulsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional, courteous and responsive to our needs. We would stay there again.
Stayed 7 nights in Mar 2023
Response from Lacey Lawrence on 8 Apr 2023
Dear Debra, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Broken Arrow. As a guest you are truly valued. Your feedback about our staff is important to us. Guests like yourself are the reason we go to work everyday! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you ever find yourself in need of a place to call home, we will be waiting for you. We hope to see you again soon. Sincerely, Lacey LawrenceGeneral ManagerWoodSpring Suites 11000 E 45th St SouthTulsa, OK 74146O-918-271-7500F-918-340-7927www.woodspring.com/WSBrokenArrow It’s Simple. Done Better.SM

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Clean but definitely long term
Very bare minimal but very clean. The toilet made the loudest awful noise when u flushed it. Have 2 ask for hand towel and wash cloths. It was not for us, we stayed 3 nights and didnt care for the sparseness.
Stayed 3 nights in Mar 2023
Response from Lacey Lawrence on 8 Apr 2023
Dear Richard,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Broken Arrow.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your recent stay. I apologize about the toilet and wash cloths. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Lacey LawrenceGeneral ManagerWoodSpring Suites11000 E 45th St SouthTulsa, OK 74146O-918-271-7500F-918-340-7927www.woodspring.com/WSBrokenArrowIt’s Simple. Done Better.SM

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Very clean. Check in was odd but smooth. We had a TV in our room but it was missing the connection to the Cox box therefore we had no tv…. After a long day we were looking forward to some mindless tv to unwind. Otherwise it was good for our quick stay.
Stayed 1 night in Apr 2023
Response from Lacey Lawrence on 8 Apr 2023
Dear Stephanie,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Broken Arrow.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your cable. That is how I end my day also so I understand your frustration. Anytime you stay with us and you have an issue you can call 500 from the room phone or call the hotel number from your cell and we will be more than happy to find a solution. I am happy to hear that you found our building clean. My team works very hard every day to keep it clean for our amazing guests like you! We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope that if you are ever in need of a place to call home for a short time or long stay, that you will choose us again. I will ensure that you have all the cable you need!Sincerely,Lacey LawrenceGeneral ManagerWoodSpring Suites11000 E 45th St SouthTulsa, OK 74146O-918-271-7500F-918-340-7927www.woodspring.com/WSBrokenArrowIt’s Simple. Done Better.SM

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got there, the power was out and there was no staff available. The smell in the room was unpleasant. The bathroom had hair in the sink and tub and no washcloths. There were no dishes, silverware or pots like the website states would be provided. Also, the front desk closed at 8pm and there was no staff on site when we checked out at 6:30am. Never again.
Stayed 1 night in Mar 2023
Response from Lacey Lawrence on 8 Apr 2023
Dear Danielle,Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Broken Arrow.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your check in and other issues. I apologize for not being at the desk but we were trying to ensure the safety of all of the guests at that time. We do have dishpacks for sale at the front desk. Our office is not staffed 24 hours a day but you can always reach a member of my team by calling the front desk. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Sincerely,Lacey LawrenceGeneral ManagerWoodSpring Suites11000 E 45th St SouthTulsa, OK 74146O-918-271-7500F-918-340-7927www.woodspring.com/WSBrokenArrowIt’s Simple. Done Better.SM

4/10 Poor

Cleasa

Liked: Cleanliness, staff & service
Disliked: Room comfort
It was an interesting stay
We had a challenge getting in the correct room. But they were friendly and courteous as we tried to stay patient. The night and day managers did what they could to make it better.
Stayed 1 night in Mar 2023

10/10 Excellent

Rosella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2023

2/10 Terrible

Gary

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearly all of the TV’s in the rooms we booked did not work. There was a foul odor in several rooms. The water pressure was so low that it was difficult to take a shower. The hotel staff was NEVER at the front desk and NEVER answered the phone.
Stayed 12 nights in Feb 2023
Response from Jamie Bryant on 2 Mar 2023
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Broken Arrow. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and I assure you we will speak to our team regarding the issues you had mentioned. We were experiencing issues with our phone system but since have gotten it fixed. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Jamie BryantGeneral Manager