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"Nice room and hotel"

"They couldn’t find our reservation due to Expedia, there was someone else’s trash in our room when we got to our room, the room wasn’t the room I reserved, I asked for a bathtub and there was a dirty shower, the ice bucket had water in it from the previous guest. I will say the staff was very nice and offered us a free breakfast which was not worth the $18 we would’ve had to pay to eat there. "

"We paid for a room with two queen beds but when we arrived the staff member stated that “he” had tried to figure it out but they didn’t have anymore two bed rooms. Instead of calling us and allowing us to cancel or reimburse us for the extra amount we paid to have two beds it was just an “oh well” deal with it. There were 4 of us including our oldest daughter who is 23 weeks pregnant. It was a last minute booking due to a death in our family so we were already worn thin and then this was not a place of rest and recharging for the traveling we needed to do the next day. I asked for a roll away bed and we were given the most disgusting roll away bed I have ever seen. The lady at the front desk was the only nice thing about the hotel. She brought us the extra sheets and blankets we requested. The room itself smelled horrible and musty/damp. The carpet was filthy. The shower looked like it hadn’t been cleaned in months. It was an all around awful experience to add to the sadness we were already feeling with traveling for a funeral."

"Coffee M club was out Saturday morning. Unfortunate. Otherwise good stay"

"The checkout and check in process was extremely slow… the shower wouldn’t completely turn off and it wouldn’t drain. We had to stand in shin deep water while taking a shower. Definitely not what I expected for the price we paid."