"We stayed at the resort for 5 nights. The room was excellent and the bed was extremely comfortable. Unfortunately, the resort was understaffed. We ordered room service and because they didn't have enough staff scheduled we had to walk about 8 minutes each way through the Casino to pick it up ourselves. The spa was understaffed and had no staff to perform spa services for the entire week. They required us to show our driver's licenses every time we picked up our car or purchase anything to the room. If I dropped off the car, my wife couldn't pick it up without having MY license with her. It was unecessary, annoying, and inconvenient. My wife tried to order an ice tea, and charge it to the room. She had her driver's license, but because the room was in MY name they wouldn't sell her the $2.00 tea. Very strange. In this regard the staff was not accommodating and felt undertrained for a resort level hotel. "