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Reviews of Hotel Mediterraneo

3.5 out of 5
Hotel Mediterraneo
21 de Marzo Norte #220, Col. Centro, Tulancingo, HGO

Reviews

8.8

Excellent

Rating 10 - Excellent. 90 out of 177 reviews" "
Rating 8 - Good. 66 out of 177 reviews" "
Rating 6 - Okay. 11 out of 177 reviews" "
Rating 4 - Poor. 5 out of 177 reviews" "
Rating 2 - Terrible. 5 out of 177 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeff, Salem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a place located in the downtown area, this place is highly recommended. Si estas buscando lugar en el centro, este hotel es super recomendado.
Stayed 4 nights in Apr 2023
Response from Lic. Alma on 6 May 2023
Gracias por la calificación otorgada y los comentarios, siempre nos ayudan a mejorar. Le esperamos pronto

8/10 Good

Kamron

Travelled with group
Liked: Cleanliness, staff & service
Very friendly service.
Stayed 1 night in Feb 2022
Response from LIC. ALMA on 4 Mar 2022
AGRADECEMOS SUS COMENTARIOS Y CALIFICACION OTORGADA, LE ESPERAMOS PRONTO

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from LIC. ALMA on 3 Feb 2022
AGRADECEMOS LA CALIFICACION OTORGADA, SI NOS PUDIERA INDICAR PARA MEJORAR LOS ASPECTOS QUE CONSIDERE POR FAVOR.

2/10 Terrible

Sergio

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Poor equipped
Stayed 1 night in Nov 2021
Response from LIC. ALMA on 2 Dec 2021
UNA DISCULPA POR LA IMPRESIÓN QUE TUVO AL RESPECTO, ESPERAMOS SUS COMENTARIOS PARA PODER MEJORAR EN EL ÁREA Y ASÍ BRINDAR UN MEJOR SERVICIO. LE ESPERAMOS PRONTO.

4/10 Poor

Sergio

Travelled with partner
Disliked: Amenities, property conditions & facilities
Old ,room not up to standard described
Stayed 1 night in Nov 2021
Response from LIC. ALMA on 22 Nov 2021
AN APOLOGY FOR THIS IMPRESSION, IF YOU HELP US TO IDENTIFY IN WHICH ROOM YOU WERE TO FOLLOW UP AND IMPROVE THE APPRECIATION YOU HAD ON YOUR NEXT VISIT. HELP US TO IMPROVE. WE WAIT FOR YOU SOON.

10/10 Excellent

Mauricio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tulancingo stop away.
Amazing cause they are so kindless. Keep going. Breakfast was delicious.
Stayed 1 night in Nov 2021
Response from LIC. ALMAS on 16 Nov 2021
AGRADECEMOS SUS COMENTARIOS Y CALIFICACIÓN, LES ESPERAMOS PRONTO.

10/10 Excellent

Araceli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
We like the hotel. No problem to check in. The employees are very nice , rooms are clean and the beds are very comfortable. It is located 5 minutes fron the zocalo . I will stay here again . The service is great and good food. Bonito hotel y excelente servicio. Ubicacion perfecta.
Stayed 1 night in Aug 2021
Response from LIC. ALMA on 31 Aug 2021
GRACIAS POR SUS COMENTARIOS, SIEMPRE NOS AYUDAN A SEGUIR MEJORANDO. LE ESPERAMOS PRONTO.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
I slept like a baby very nice hotel very clean everyone’s nice I highly recommend it
Stayed 3 nights in Jul 2021
Response from Alma C. on 10 Aug 2021
thanks a lot!!!! We hope you come back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it everything, including the location. Thank you so much. I really enjoyed it staying there. I highly recommend it. Yolanda Ortiz
Stayed 3 nights in Jul 2021
Response from LIC. ALMA on 8 Jul 2021
THANK YOU FOR YOUR COMMENTS, WE HOPE YOU BACK SOON.

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Lic. Alma on 3 Aug 2020
Agradecemos su comentario y puntuación, siempre nos esforzamos en mejorar para nuestros clientes. Les esperamos pronto.

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2019
Response from LIC. ALMA on 17 Dec 2019
BUENA TARDE. NOS AGRADARÍA SABER LA RAZON DE SU CALIFICACION HACIA EL ESTABLECIMIENTO. PARA PODER DAR SEGUIMIENTO Y SOLUCION EN LO POSIBLE.

2/10 Terrible

Hector

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They need A/C other than that everything was great
Stayed 3 nights in Jun 2019
Response from LIC. ALMA on 2 Jul 2019
THANK YOU FOR YOUR COMMENT. WE COUNT WITH FANS FOR ROOMS WITHOUT ADDITIONAL COST. WE WAIT FOR YOUR NEXT VISIT AS REQUESTED AND WITH TASTE WE PROVIDE IT.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is ok, the big problem here they need air conditioner or some fans other than that is good
Stayed 1 night in Apr 2019
Response from arantza on 25 Apr 2019
You can request a standing fan at no extra cost, we hope your next visit will let us know

10/10 Excellent

Victor M.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean hotel
this is a very clean hotel and very near down town, banks and all of interest, breakfast is very good traditional and healthy
Stayed 3 nights in Feb 2019
Response from ALMA on 12 Mar 2019
thank you!!!!!

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2018
Response from Hotel Mediterráneo on 27 Jun 2018
Gracias por calificarnos. Es un placer atenderle, ¡vuelva pronto!

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice place and centric for a moderate price
Stayed 1 night in Apr 2018
Response from Berenice Perez on 9 May 2018
Thank you for your comment, come back soon!!

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Berenice Perez on 4 May 2018
Gracias por calificarnos, es un placer atenderle. Vuelva pronto!!

8/10 Good

Dalia, USA

Liked: Staff & service, property conditions & facilities, room comfort
Nice but needs update
My husband and I stayed there’s for 4 days. There’s no air conditioning but they can facilitate a super loud fan, bed is comfortable, the cleaning people are excellent however the carpet needs to be replaced ASAP. We would stay there again, hopefully they can fix these minor issues.
Stayed 1 night in Mar 2018
Response from Berenice Perez on 20 Mar 2018
Thank you a lot for your comment, we will try in your next visit to have more services

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Be aware Children are not appreciated
We stayed there for only a night, room was nice and service was fine until next morning when AFTER having breakfast with our kids, we were informed that children breakfast was NOT included and that we had to pay for it. We were shocked and explained that nobody had informed us of such policy and here on EXPEDIA was no advice about it when we made our reservation. We moved on but later when we checked out they came back again with the subject, We explained the same thing again ang started aking about who showed us to the room so they would charge him for the breakfast for not telling us about children not being included, I think that was lame, to have that argument in front of us. At the end they didn´t charge us for it but it was kind of againt their will. POINT IS: if you go with kids: their breakfast is not included as advertised here. It doesnt say "kids breakfast included" but it doesnt say the opposite! Anyway, what kind of policy is that? Are they not welcomed? Usually kids eat so little specially at mornings, specially when traveling...
Stayed 1 night in Nov 2017
Response from HOTEL MEDITERRANEO on 4 Dec 2017
AGRADECEMOS SUS COMENTARIOS, SIEMPRE PARA MEJORAR. LE ESPERAMOS PRONTO.

6/10 Okay

jmad, houston, tx

nice hotel convenient location
great location the room and bathroom a little too small but other than that i liked it! pretty good breakfast buffet.
Stayed 1 night in Sep 2017
Response from Berenice Perez on 10 Nov 2017
Thank´s for your comment, in the next reservation please write this especial quest and we´ll to give you other room option.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The hotel itself was very clean, the carpets were very old and there was no air condition in the room. They did have fans available upon requests. The staff were friendly and professional. The breakfast buffet was also good.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was very pleased with everything in the hotel it was cleaned daily and the service was very kind and the parking was covered and locked up at night the breakfast was good and the centeral location was nice.

8/10 Good

Karla Isabel

Travelled with family
Liked: Cleanliness, amenities
Le falta más variedad en sus desayunos y servicio en las mesas están algo desorganizados pero si muy cómodo
Stayed 2 nights in Aug 2023
Response from Lic. Alma on 5 Sept 2023
Gracias por su comentario, lo haremos saber al área de restaurante para que ponga atención a ello. Le esperamos pronto.

10/10 Excellent

Pedro Ignacio

Stayed 1 night in Aug 2023
Response from Lic. Alma on 5 Sept 2023
Gracias por la calificación otorgada, le esperamos pronto.

8/10 Good

Luis Javier

Liked: Cleanliness, staff & service
Las instalaciones están más descuidadas desde la última vez que venimos. Mucho ruido por las noches
Response from Lic. Alma on 5 Sept 2023
Pondremos atención a la opinión que nos está dando. Esperamos en su siguiente visita tenga otra percepción.

10/10 Excellent

Pedro Alberto

Stayed 1 night in Jul 2023
Response from Lic. Alma on 5 Sept 2023
Gracias, le esperamos pronto

10/10 Excellent

Maryon

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente! 😊
Muchas gracias la estancia y todo mucho muy bien, excelente las habitaciones la limpieza en general, la atención en el restaurante muy educados, respetuosos, todos muy atentos, el desayuno todo riquísimos, gracias 😊 Sugerencia podrían darle mantenimiento al estacionamiento la verdad da un aspecto de suciedad. Aunque no hay basura, pero las paredes y lavamanos estan muy sucios, el cesto de basura también, ni para lavarse las manos.
Stayed 1 night in Jul 2023
Response from Lic. Alma on 5 Sept 2023
Agradecemos sus comentarios y calificación otorgada, pasaremos las indicaciones a los deptos. corresponidentes. Les esperamos pronto

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio
Stayed 1 night in Jun 2023
Response from Lic. Alma on 28 Jun 2023
Gracias por la calificación otorgada, le esperamos pronto.

8/10 Good

Wendy Montserrat

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio
Stayed 1 night in Jun 2023
Response from LIC. ALMA on 19 Jun 2023
AGRADECEMOS SUS COMENTARIOS Y CALIFICACION OTORGADA. LE ESPERAMOS PRONTO.

10/10 Excellent

MARIA FERNANDA

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
todo bien
Stayed 1 night in May 2023
Response from Lic. Alma on 7 Jun 2023
Gracias por la calificación otorgada y los comentarios. Les esperamos pronto.

8/10 Good

MAGO

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, el personal muy amable.
Stayed 1 night in Jun 2023
Response from Lic. Alma on 7 Jun 2023
Agradecemos la calificación otorgada y los comentarios, esperamos poder tener su observación para seguir mejorando.

10/10 Excellent

Alejandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lic. Alma on 7 Jun 2023
Agradecemos su calificación otorgada, le esperamos pronto.

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y atención en todas las áreas
Stayed 2 nights in May 2023
Response from Lic. Alma on 22 May 2023
Gracias por sus comentarios, les esperamos pronto.

8/10 Good

GABRIELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Lic. Alma on 6 May 2023
Gracias por la calificación otorgada, ojala nos pudiera indicar los aspectos a mejorar para tomar en cuenta. Le esperamos pronto.

10/10 Excellent

Claudia Ivonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Lic. Alma on 6 May 2023
Gracias por su calificación otorgada, le esperamos pronto.

10/10 Excellent

Berenice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal fue excelente, el check-in fue muy rápido, no demoro más de 5 minutos, todos son extremadamente amables, el desayuno también estuvo delicioso. Sin duda lo recomiendo ampliamente.
Stayed 1 night in Apr 2023
Response from Lic. ALma on 6 May 2023
Muchas gracias, siempre nos ayuda a seguir mejorando, le esperamos pronto.

10/10 Excellent

Humberto

Stayed 1 night in Apr 2023
Response from Lic. Alma on 6 May 2023
Muchas gracias por la calificación otorgada, le esperamos pronto.

10/10 Excellent

Aurora

Stayed 1 night in Apr 2023
Response from Lic. Alma on 25 Apr 2023
Agradecemos su calificación otorgada, nos ayuda a seguir mejorando.Le esperamos pronto.

8/10 Good

Armando

Stayed 1 night in Apr 2023
Response from Lic. ALma on 11 Apr 2023
Gracias por la calificación otorgada, esperamos sus comentarios para saber en que podemos mejorar.

10/10 Excellent

JOSE

Stayed 1 night in Mar 2023
Response from Lic. Alma on 25 Apr 2023
Agradecemos su calificación otorgada, esperamos pronto poder recibirle.

10/10 Excellent

Brayan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio limpieza de las habitaciones
Stayed 1 night in Mar 2023
Response from Lic. Alma on 11 Apr 2023
Agradecemos sus comentarios y calificación otorgada. Les esperamos pronto.

10/10 Excellent

gonzalo

Stayed 1 night in Feb 2023
Response from Lic. Alma on 10 Feb 2023
Gracias por la calificación otorgada. Le esperamos pronto.

8/10 Good

alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precio justo, las habitaciones limpias y de buen tamaño. El personal muy amable. El desayuno, aunque limitado en opciones, muy bueno.
Stayed 1 night in Feb 2023
Response from Lic. Alma on 10 Feb 2023
Agradecemos sus comentarios y calificación otorgada, pasaremos al área correspondiente sus opiniones. Le esperamos pronto.

10/10 Excellent

Hugo

10/10 Excellent

RENE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from LIC. ALMA on 26 Jan 2023
AGRADECEMOS SU CALIFICACION OTORGADA, ESPERAMOS SIEMPRE SEGUIR MEJORANDO.LE ESPERAMOS PRONTO.

8/10 Good

there

Stayed 2 nights in Jan 2023
Response from Lic. Alma on 19 Jan 2023
Agradecemos su calificación otorgada, si nos pudiera comentar los puntos a mejorar o que percibió en su estancia para darle seguimiento. Le esperamos pronto.

10/10 Excellent

Lancy cazares

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio, ambiente agradable y muy bien el desayuno
Response from Lic. Alma on 17 Jan 2023
Gracias por sus comentarios y calificación otorgada, nos ayuda a seguir mejorando.Les esperamos pronto

8/10 Good

Nicolás Alejandro

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from LIC. ALMA on 31 Dec 2022
GRACIAS POR LA CALIFICACION OTORGADA, NOS AYUDARIA MUCHO SABER EN QUE PODEMOS MEJORAR. LE ESPERAMOS PRONTO.

10/10 Excellent

Nicolás Alejandro

Stayed 1 night in Dec 2022
Response from LIC. ALMA on 31 Dec 2022
GRACIAS POR SU CALIFICACION OTORGADA, EL ESPERAMOS PRONTO.