I was very disappointing with the hotel, the facilities were not great but the staff were excellent. I had a few bad experience with the hotel, a number of issues and had to change my room. The staff were very good to try to put things right. They did try and most were very good, many to mention, but one in particular, Ashna who works in the Restaurent, was excellent and the little man from Nepal, very pleasant. Stessy from the Spa team was pleasant. I feel the staff are five stars in a two stars hotel, well the staff , almost, there's always one, there was a very rude one from the reception, clearly in the wrong job, think her name's Tina, but the rest are awesome