Search Hotels Near Tropical Shopping, São Luís

"The first room we stayed at was depressing, dated. It was rundown. The tv was the size a bit bigger than an iPad and not working. There was lots of noise coming from the outside. We complained about the room and they moved us for a different one. It was a bit better. The hotel looks good from the outside. Location is excellent. Breakfast was good. Staff for the most time was helpful."

"The daily breakfast is amazing. The staff is pleasant."

"Medium. Bed was comfy but the room was a little run down. View was awesome "

"Our trip to São Luís was unexpectedly interrupted after the airline cancelled our flight, making it impossible for us to fly to Brazil and arrive on the date of our reservation. As soon as we learned we wouldn’t be able to make it, we tried calling the hotel several times, but couldn’t reach anyone. Hotels.com also spent over a day attempting to contact the property on our behalf, without any success. After check-in time, we were informed that the hotel did not authorize any flexibility — no date change, no credit, no acknowledgment of the situation — and we were charged the full amount. We fully understand that our booking was non-refundable, and we weren’t expecting special treatment — just a bit of empathy or basic customer support. What left us most disappointed wasn’t the policy itself, but the complete lack of communication. We genuinely tried to sort things out, and all attempts (ours and Hotels.com’s) went unanswered. We still plan to visit São Luís soon, but after this experience, we’ll definitely be staying somewhere else — ideally somewhere that shows at least a minimum level of customer service and consideration for guests dealing with unexpected travel issues."

"This was not the Hilton, but it can definitely compete and win😇"

"Ver is fine, bur the "