Superior Apartment, 1 Queen Bed with Sofa bed | Private kitchen | Full-sized fridge, microwave, oven, stovetop
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Reviews of Enter Tromsø Apartment Hotel

4 out of 5
Enter Tromsø Apartment Hotel
Grønnegata 18, Tromsø

Reviews

8.2

Very good

Rating 10 - Excellent. 104 out of 305 reviews" "
Rating 8 - Good. 137 out of 305 reviews" "
Rating 6 - Okay. 39 out of 305 reviews" "
Rating 4 - Poor. 15 out of 305 reviews" "
Rating 2 - Terrible. 10 out of 305 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Liked: Cleanliness, amenities, property conditions & facilities
Great option.
Stayed 2 nights in Apr 2024

8/10 Good

Jaspal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable for the 5 of us. The kitchen was well stocked and the living room was lovely. The beds were also comfortable and clean. Location was excellent as we walked most everywhere in the city center. The one bathroom was very small and cramped, okay for us but others might have trouble. Many stairs with small staircases were okay for us all but older folks, those with large suitcases or those with disabilities will have trouble. The hotel staff were excellent which helped a lot. Special kudos to Ionut as he was a great asset at the front desk.
Stayed 2 nights in Mar 2024

8/10 Good

LIQIAN

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice cozy little home, felt like an authentic local living space. The town is small so most places are pretty walkable. Everything was working, only complaint is there was no shower gel or shampoo. Staff was generally friendly and heplful. We did not know that the apartment was not in the same building as the check-in, and there was a short 2min walk. Dragging luggage ourselves from the check-in to the apartment in the snow was a bit tough.
Stayed 3 nights in Feb 2024

6/10 Okay

Benjamin

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Morten on 2 Jan 2024
Hello Benjamin! Thank you so much for your feedback. Hope to hear from you regarding matters that did not meet your standard.

6/10 Okay

Kirill

Business traveller
Disliked: Room comfort
Stayed 3 nights in Sep 2023
Response from AP on 17 Sept 2023
Dear Kirill,Thank you for taking the time to leave us a review.We are sorry to see that you did not completely enjoy your stay, but please come visit us again and we'll surely make it up to you.Kind regards,Enter Tromsø

6/10 Okay

Paul Vincent

Travelled with partner
Liked: Cleanliness
It was clean and comfortable and very central. The electricity supply was a bit odd with not many sockets for appliances. The kitchen was also a bit worn. There is only an outside staircase and 5 steps down into the bedroom. The bathroom is on the upper floor off the living room. Also this was nothing like the advert we clicked on.
Stayed 7 nights in Feb 2023
Response from Enter Tromsø Apartments on 9 Feb 2023
Dear Paul,Thank you for staying with us and for your review. It always helps us to improve for future stays.We are very sorry that you have felt this way about the apartment. Be mindful that the photos that you find online are taken from one of the apartments and they apply to the group the apartment you are renting belongs to. Therefore the apartments are not exactly like the ones in the photo but they do have all the appliances, facilities, and amenities described.We wish you the best

2/10 Terrible

stuart

Stayed 9 nights in Jan 2023
Response from Enter Viking Hotel on 9 Feb 2023
Dear Stuart,Thanks for staying with us. We are really sorry that you have felt uncomfortable in our hotel, judging by your review, but if you have had any problem at all you were more than free to come by to reception and ask assistance from our staff, who would have gladly helped you out :)We wish you the best,

10/10 Excellent

Hector Sobrino

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Best value for the prices. Everything important is walkable and the cost is half or hotels that extremely close
Stayed 5 nights in Sep 2022
Response from Morten on 2 Jan 2024
Thank you for your great review! We really appreciate it.

8/10 Good

Uday Kumar

Travelled with family
Liked: Cleanliness, room comfort
Good stay at Tromso
The stay was very good. The hotel is located at a very good location as well, nearby to the bus stop, mall, city center. The staff was also very helpful, prompt and with good communication. The only issue was with heating in the bedroom, it was not covering the entire room.
Stayed 4 nights in Feb 2022
Response from Morten on 2 Jan 2024
Thank you for your feedback! We have looked into this and corrected the issue.

4/10 Poor

Adam

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Like the location. Did not like the apartment. Looked nothing like the one advertised. Much smaller basement little flat. Vey little lite, very little space, you can hear people walking the floor above, one of the smoke alarms was missing. Had to ask for change of towels. We were there for 9 days and despite this place being run by hotel you have to ask for new towels once a week. Very slow internet, netflix stopped every 5 mins in the evenings. Pools and sauna are closed for 2 years now and still being advertised.
Stayed 9 nights in Feb 2022
Response from Morten on 2 Jan 2024
Hello Adam, I am very sorry about your experience! We have learned and are much more hands on now. Thanks again and hope you return.

10/10 Excellent

Rochelle

Travelled with group
Liked: Cleanliness, room comfort
Worth the money! ☺️
The place was very cozy and it was located in the city centre so we didn’t have to walk too long or travel to get to the pick up points. Staffs are very accommodating as well, the receptionist when we checked in even helped us with our luggages! The ambiance was very nice that we would love to extend our stay there and just chill out!
Stayed 4 nights in Jan 2022
Response from Morten on 2 Jan 2024
Great to hear Rochelle! Hope to see you back some time in the future.

8/10 Good

Joshua

Travelled with group
Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2021
Response from Enter Tromsø on 30 Nov 2021
Takk for tilbake melding.

8/10 Good

Edgar

Liked: Cleanliness, amenities, property conditions & facilities
The hotel room was spacious and well equipped with all the kitchen appliances and kitchen ware. The staff was beyond friendly and always ready to help. They made my stay most enjoyable. The fact that there was no phone in the room doesn't matter as the staff was the best! Its 1 block from the train station and from the grocery store. All major attractions are walking distance.
Stayed 3 nights in Nov 2021
Response from Receptionist Viking on 16 Nov 2021
Hi! Thank you for a lovely feedback! We are so happy to hear that you enjoyed your stay with us. Nothing makes us more happy than satisfied guests. We hope to see you again soon and wish you a great rest of your day! Best regards, Enter Tromsø

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness
disappointed
The apartment does not reflect any of the 90+ photos on hotels.com or entertromso.no or elsewhere. It is smaller than appear in photos. The general standard is low (they advertise "high standards"). e.g. the TV table is wobbly and unstable. 1 bedroom was smaller than the bathroom. The other was in the attic. There was only 1 roll of toilet paper provided. No soap was in the shower dispenser. We were overall disappointed in the quality and condition of the place, for the price of 900$/2 nights.
Stayed 2 nights in Mar 2020

8/10 Good

Wee Lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent helpful and friendly staff. Spotless. Good facilities. Comfortable bed. Wooden table a bit tired but clean. The only downside was the Entrance to the property. Which was down a set of steps. The top path was covered in ice and very slippery. But what can one expect in February!
Stayed 5 nights in Feb 2020

4/10 Poor

stephanie

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Would not recommend.
Check in was fast and easy. 👍 Staff was friendly. Coffee and waffles were at reception for free. Excellent centralized location! Room condition was not as expected. We booked an apartment for 3 but the bedroom was extremely small and was under average condition. Because the room was on the top floor, we were basically stayed at an attic space. The light in the bedroom was 2 small LED light right above my head. Terrible. The third person had to sleep on the couch because when we tried to pull out the couch, it could not make a bed with it. The pull out was some kind of foam with something. So we just slept on the sofa for 4 nights. There was no phone in the room so we had to go down 3 stories and around the corner of the building in snow for service. The snow were not swept and cleaned on the stairs on the top floor where we were. We had an older friend with us, she was very afraid of taking those stairs. Apartment was not fully ready when we arrived. had 1/3 of a roll of toilet paper. sheets and blankets were not ready for the 3rd person. Front desk said those should be ready on the sofa but obviously they were not. Soap dispenser for the sink was empty. only one soap dispenser in the shower room for everything, no shampoo or conditioner. these are just basic amenities. Hot water was in and out. Can you imagine no hot water in a Norway winter?! WiFi was poor. WiFi was even slower and worse in the bedroom.Overall we were not satisfied with the apartment. We
very small bedroom
Stayed 4 nights in Jan 2020
Response from Reception on 7 Feb 2020
Hello, Thank you for your message and we are sorry to hear that we did not meet your expectations. You had ordered an apartment with 1 bedroom and there was sleeping couch in the apartment that can be made as a bed. As you said, it is winter in Tromsø and there is a lot of snow. we do try all the time to keep it clean for our guests, as it does snow all the time. Your accommodation was 1 min maximum away from the reception and we haven't gotten any complain from you. You do have 200 liters of hot water and when it is run out, then will have to wait for some time until the hot water tank is full again. That is standard in apartments and houses in Norway.

8/10 Good

po kei

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to live
It's been a very good experience in there. I have been the 2-bedrooms-type apartment, felt like at home. I would suggest: a larger hot water tank for shower.
Stayed 5 nights in Jan 2020
Response from Reception on 15 Jan 2020
Hello, Thank you very much for the review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very unique and compatible. The location is also near of down town.
Stayed 4 nights in Jan 2020
Response from Reception on 13 Jan 2020
Hello, Thank you very much for the review.

8/10 Good

Ruk

Travelled with group
Liked: Cleanliness, staff & service
Great location and friendly staff. The apartment we stayed in was not like any of the images shown on the Expedia website. It was a bit run down, with chipped walls, broken blinds and nicks here and there. Generally a lower standard than I was expecting, after booking a great 4-starred apartment in Oslo via Expedia as well. It was, however, still comfortable and the heated floors in the kitchen and bathroom were a nice touch.
Stayed 3 nights in Oct 2019
Response from Reception on 14 Oct 2019
Dear Ruk, Thank you very much for your review and we do appreciate it. We will try to fix everything that you have mention and we are sorry that we didn't met your expectations. We hope that we will have the opportunity to accommodate you again in the future and show you that we do work hard everyday to get better and better. Best regards, Enter Tromso Apartments

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019
Response from Reception on 7 Oct 2019
Dear Guest, Thank you very much for your review and we do appreciate it. We do work hard every day to get better and better and we do hope that we will have the chance in the future to accommodate you again. Best Regards, Enter Tromso Apartments

10/10 Excellent

Aida

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was spacious and well equipped with basic amenities. The kitchen was huge. Easy for us to prepare our meals, complete with its utensils. Toilet was spacious with good water pressure and water heater.
Stayed 2 nights in Sep 2019
Response from Reception on 1 Oct 2019
Dear Aida, Thank you very much that you took the time to review us and we hope that we will be able to accommodate you again in the future :) Best regards, Enter Tromso Apartments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Reception on 1 Oct 2019
Hello, Thank you very much that you took the time to review us and we hope that we will have the possibility to accommodate you again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The apartment nice clean big new equipment calm neer to the center
Stayed 3 nights in Jul 2019
Response from Reception on 12 Jul 2019
Thank you for your review! We are glad you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The apartments is 10 minutes from the city centre by foot, supermarket few block away. We arrived and checked in relatively quick, reception staff were really friendly and helpful, there are free tea, coffee and D I Y waffles in the evening between 6-8pm, it was very nice. The room was warm and clean, the kitchen had the basic equipment, basic toiletries bath towel was provided.
Stayed 7 nights in Mar 2019
Response from Reception, Enter Tromsø Apartments on 30 Apr 2019
Thank you for leaving us your review! Hope to see you again one day.

10/10 Excellent

Verified traveller

Stayed 3 nights in Mar 2019
Response from Enter Tromsø Apartments on 30 Apr 2019
Thank you for leaving us your review! Hope to see you again one day.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property only five minutes walk from the centre. Staff friendly and very helpful. Second floor three bedroom apartment with views of the mountains. Would definitely recommend Hopefully will go back sometime
Stayed 3 nights in Mar 2019
Response from Reception on 23 Mar 2019
Thank you for review! We are glad you enjoyed your stay with us in Tromsø.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Reception, Enter Tromsø Apartments on 30 Apr 2019
Thank you for leaving us your review! Hope to see you again one day.

4/10 Poor

Verified traveller

Travelled with family, Travelled with partner
False advertising The property did not look like in the pictures on the expedia website whatsoever. The flat was in the basement and much smaller than expected. The entrance was icy and slippery. There was no shower gell or shampoo. We had to make a trip to the reception (outside and the other side of the building) to ask for a loo roll. We feel like paying for 4 stars and getting 2 stars instead...
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, warm and large. One thing I should mention in case someone want, is that the property didn't have a bathtub. However everything was over expectation and we didn't have to care about that.
Stayed 3 nights in Feb 2019
Response from Reception on 27 Feb 2019
Thank you for the review. We are happy you enjoyed your experience at our property!

8/10 Good

s c

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
OK but a little basic
We had a great time in Tromso. The apartment was fairly central, or at least within easy walking distance of the town centre, reasonably well equipped and warm. It served our needs and the staff were extremely helpful. The apartment itself was however nothing like the picture in your brochure and although there are likely to be many simliar apartments, we did feel that the picture which helped us chose this accomodation to be misleading being in a basement with little natural light. On that basis we may look at other options when chosing to revisit. Wifi only allowed one device to be connected at any one time.
Stayed 5 nights in Feb 2019
Response from Reception on 27 Feb 2019
Thank you for the review. We are happy you enjoyed your experience at our property.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Despite booking a 2 bed apartment we were given, with no other choice, a converted (large) closet with no kitchen.
Stayed 3 nights in Jan 2019
Response from Enter Viking Hotel on 10 Apr 2019
Dear guest , we thank you for your review and feedback. Have a good day!

10/10 Excellent

NATASHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extended Stay
I decided to extend my stay for another night here in Tromsø as there were plenty to explore! Furthermore, the apartment was cosy with attentive and friendly staffs on site!
Stayed 1 night in Jan 2019
Response from Reception on 27 Feb 2019
Thank you for the review. We are happy you enjoyed your experience at our property!

6/10 Okay

Alan

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Service improvements needed.
Apartment was in spacious and comfortable however certain things could’ve been improved. We had an apartment with 2 rooms for 4 people and only got 2 small towels. The toilet sink was blocked the whole stay and on the last day NO hot water was available. Reported the issues and got an apology however seen the price, we feel a comercial gesture should have been given.
Stayed 3 nights in Jan 2019

10/10 Excellent

NATASHA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy Apartment
We decided to book this apartment because of its amenities and location (Easily reachable by taxi and bus 42 which is a short walk to all the attraction). The 2 storey apartment comes with a fully equipped kitchen and washing machine. The staffs there are really friendly and warm! They will do their best to make you feel welcome!
Stayed 4 nights in Jan 2019
Response from Reception on 15 Jan 2019
Thank you for your review! We hope to welcome you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: it was large enough, Bad: the apartment was a bit far from the hotel.
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in a one bed apartment - cosy, comfy, clean, good location and able to cook for ourselves. Plus loved waffle hour.
Stayed 6 nights in Dec 2018
Response from Reception on 15 Jan 2019
Thank you for your review! We hope to welcome you again soon, and we're really happy you enjoyed the waffles :-)

8/10 Good

Cyt, Mys

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially they allocated us an apartment which is up at hill. Way up to apartment was icy and slippery. The lucky and blessed part is they able to allocate another apartment nearer to town which have not much view but It was better than walk uphill. Other than that, everything is goods. Hot water supply, kitchen appliances, heater all works. Basically we have a pleasant stay.
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
There are no Housekeeping for all the 6 days there. We need to walk to Viking hotel to tell them we need towels, rolls etc. No telephone to call and request at all. With such a cold weather, I Guess no one will just walk under the snow and get those amenities.
Stayed 6 nights in Dec 2018

8/10 Good

Robert L

Liked: Cleanliness, staff & service
Comfortable and convenient but needs a makeover
Convenient location walkable distance to the town centre. The Apartment is comfortable and clean but in need of a bit of maintenance. There were many lights that needed replacement bulbs, making the apartment a bit dark in areas. the kitchen needs a refresh.
Stayed 3 nights in Dec 2018

10/10 Excellent

FP, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like fully equipped apartment centrally located yet not too noisy. Great for families
Stayed 3 nights in Nov 2018
Response from Reception on 4 Dec 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
If the staff can lead the guest to the apartment, it would be great. If allocate a different apartment to the guest, please inform in advance. But overall it was a pleasure staying
Stayed 3 nights in Nov 2018

4/10 Poor

ACotoi, London

Disliked: Cleanliness, property conditions & facilities
The property was advertised as three double bedrooms, however it was one double bedroom, one single and a open plan loft with 4 single beds, very inconvenient for two families. The flat was not very clean and we found dirty towels inside the washing machine and to make the matter worse we had to take short showers in turns as there was not enough hot water for 6 of us to have a decent shower.
Stayed 7 nights in Oct 2018

10/10 Excellent

Simone, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly central, spacious living, good bedrooms and kitchen facilities, heated floor, big bathroom with double shower head. Only issue is on first floor stairs which made it difficult to navigate with our big cases especially after it snowed and made it slippery. Nighclub across street was noisy patrons late in night
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

10/10 Excellent

Claire, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous apartment that once inside was in new condition with everything you would need. Parking available at an additional cost. Free tea & coffee 24 hours a day. Free waffles every evening. Staff very friendly, helpful and knowledgeable. Walking distance to the heart of Tromsø. Highly recommend this venue.
Stayed 4 nights in Sep 2018
Response from Quality Assurance, Enter Tromso on 27 Sept 2018
We are so glad you liked it, Claire! Please come back anytime.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from resepsjon on 18 Aug 2018
Thank you very much that you took the time to review us. We hope that we will have the chance to accommodate you again in the future!

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Address is not Gronnegata 18; apt was 500m uphill
I booked an apartment for three nights at Enter Apartments Tromso Norway, The location listed on the Travelocity site was Gronnegata 18, Tromso. The confirmation email also gives the address as Gronnegata 18, Tromso. The apartment I was given was 500 meters uphill away from the expected location, and was at Mellomveien 37 Tromso. I made this reservation at Enter Apartments Tromso based on the location, in order to be with my family members who had reservations at Enter Hotel Viking at Gronnegata 18. While the hotel website did say a different location would be required for check-in, that different address was given as Gronnegata 18 Tromso, so I assumed it was next-door and would involve going out the front door. I did not expect my apartment to be 500 meters away up hill. The sidewalk outside the apartment is unfinished and is currently gravel. I was traveling with my 2yo son and a stroller so the location was very inconvenient. At check-in time I had not yet seen the location. When I was told the location I complained and asked for a different location or the hotel itself but they told me there was no availability. I had no choice but to take the apartment last night, as it was 8pm and I needed to get my 2yo to bed. I checked out the following day. As I was leaving the apartment I saw a young fit couple pulling rolling bags up the hill looking very unhappy too.
Stayed 3 nights in Jun 2018
Response from Mathias on 30 Jun 2018
Hi Rosemary, Thank you for your feedback. Our reception for check in is in Grønnegata 18, all our apartments are located close to the hotel and around the hotel. In this case, you should have told us that you where traveling with your family who were staying at Enter Viking Hotel and we would of course have given you an apartment located as close to the hotel as possible. What we did do was to offer you an apartment right next to the hotel from the day after, which you unfortunately declined. If we had more information and knew you where coming with your family who was staying at Enter Viking Hotel, we would of course have placed you in an apartments as close to the hotel where they were staying as possible. Like stated above we offered you to change to a new apartment right next to the hotel from the following day. This was the best we could do with little information. Thank you for staying with us and wish you a great day! Best regards, Mathias

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facilities and spacious. In the middle of town. Some noise from surrounding apartments but on the whole great value for money
Stayed 3 nights in May 2018