"Along with other hotel guests, we had an unprecedented issue on our final night staying at this hotel, when a freak hail storm severely damaged our hire car. We found the reception staff to be exceedingly helpful, to us and to all guests, in helping us organise tow trucks and leaving the hotel/journeying elsewhere. The reception staff worked tirelessly all day with no breaks, keeping guests updated on the status of our tow trucks, and in our case speaking Italian on the phone to the tow truck company for us when we were experiencing language barrier issues. We are very grateful to the team for how much they helped us and all guests on a stressful day.
Our room was beautiful, lots of space and a very comfortable bed, with a terrace and an amazing view of the lake. The terrace is technically connected to the neighbours' (a hedge between them) but it feels private. The spa and wellness centre was lovely, very clean and well maintained, and the large pool and terrace with sun loungers is lovely. We used the pool and wellness centre multiple times during our stay.
The only element of our stay that we weren't blown away by was the food; the breakfast is perfectly nice with a wide range of options, but the dinner was a bit underwhelming, as it is a mass catered set menu and quite basic. However, the cost of the dinner is relatively inexpensive.
We very much enjoyed our stay, despite the weather issues, and are very grateful to the reception staff for their help!"
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