Office staff was friendly and polite. The room needed a thorough cleaning-bathroom was clean, but carpet needed to be cleaned and vacuumed. Carpet edges were disgusting, carpet was dirty and sticky and there was actually stuff in the corners that a quick vacuum of the middle of the room missed. The bedspreads were tattered and stained. And while the door locked, it did not shut tight(appeared to have been pried open previously) so it really was not secure.