Town of Mamakating Trip

Great hotel and staff were great but the fact you had to pay for literally everything in the room was not well communicated and so charging for teabags and coffee was a bit of a shock.

Clean room, nice staff, location was good

Great location and service, price/quality relation very good for New York, especially if you need a place with a kitchenette for your stay. Minor grip: a can opener would have been useful.

My stay at Sofitel New York was excellent overall. The hotel was very clean, well-maintained, and the staff was friendly and helpful throughout my stay. Guest services, in particular, were efficient, responsive, and made everything feel seamless from check-in through most of the trip. Unfortunately, my experience took a disappointing turn on the day of checkout. The hotel attempted to authorize and charge my credit card $500, claiming that my bachelorette party was playing loud music until 4 AM, disturbing other guests, and that security had come to our room after a warning call from the front desk. This was completely inaccurate. My group and I were not even in the room from approximately 12:30 AM to 4:00 AM. When we returned, we were winding down for bed—there was no music playing, and we were simply talking at a normal level. We never received any call to the room, nor did security come to our door at any point. It was extremely disheartening to have such a reputable hotel attempt to charge a significant fee based on claims that did not occur—especially without contacting us first to discuss any alleged issue. Experiences like this raise serious concerns, particularly as I’ve since seen similar reports online involving hotels in New York City. While the property and most of the staff were wonderful, this situation left a lasting negative impression and should be addressed with greater transparency and fairness.

Overall, the stay here was fine, however I personally would not stay here again, as I had an off putting experience before I could even check in that rubbed me the wrong way. Outside of that- a hotel, is a hotel, is a hotel. I’d recommend this hotel if you’re visiting to see Broadway like I was; as it’s literally a walk around the corner. There’s a cool dispensary across the street if you’re into that and it’s located a few blocks away from Times Square. There’s many food options within walking distance and many places to shop.