Exterior

Reviews of The Noor Hotel

2 out of 5
The Noor Hotel
877 North State Road 24, Torrey, UT

Reviews

8.6

Excellent

Rating 10 - Excellent. 484 out of 1007 reviews" "
Rating 8 - Good. 389 out of 1007 reviews" "
Rating 6 - Okay. 97 out of 1007 reviews" "
Rating 4 - Poor. 26 out of 1007 reviews" "
Rating 2 - Terrible. 11 out of 1007 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Layne V

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Other than a refrigerator that was turned off and leaking water and a basic microwave, there were no other amenities in the hotel. Would not recommend staying at this property.
Stayed 2 nights in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you for sharing your experience with us. We deeply regret that your stay fell short of your expectations, and we sincerely apologize for any inconvenience you encountered during your time at our hotel.Our team takes every guest’s feedback seriously, and we appreciate your honesty. We understand that your experience matters, and we are committed to making improvements based on your valuable insights.Please know that we are actively addressing the issues you raised. We have already taken steps to rectify the situation, and we hope you’ll consider giving us another chance in the future. Your satisfaction is our top priority, and we are dedicated to ensuring that your next visit is exceptional.Once again, we apologize for any shortcomings you experienced. If there is anything else you’d like to share or discuss, please feel free to reach out to us directly. We value your feedback and look forward to serving you better in the future.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you from the depths of our hearts for your glowing review!

6/10 Okay

Gilles

Travelled with partner
Just an average roadside motel with high prices. Like a Motel 6 at triple the price.
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you for sharing your experience with us. We deeply regret that your stay fell short of your expectations, and we sincerely apologize for any inconvenience you encountered during your time at our hotel.Our team takes every guest’s feedback seriously, and we appreciate your honesty. We understand that your experience matters, and we are committed to making improvements based on your valuable insights.Please know that we are actively addressing the issues you raised. We have already taken steps to rectify the situation, and we hope you’ll consider giving us another chance in the future. Your satisfaction is our top priority, and we are dedicated to ensuring that your next visit is exceptional.Once again, we apologize for any shortcomings you experienced. If there is anything else you’d like to share or discuss, please feel free to reach out to us directly. We value your feedback and look forward to serving you better in the future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you from the depths of our hearts for your glowing review!

10/10 Excellent

Christine, Two Harbors

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel located just minutes from the west entrance to Capitol Reef National Park. Would gladly stay here again.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for the review! We hope to see you another time. Safe travels.

10/10 Excellent

Eric, Sammamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms, we're nice and staff was great. Working on the property, probably remodeling.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for the review. We are making some updates to our property, and we are glad to hear you enjoyed your time in the area.

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room with bed and couch. Outdoor chairs to view sunset.
Stayed 2 nights in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for the review. We are happy to hear that you enjoyed your stay. We hope to see you again, safe travels.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service
No breakfast at hotel
Stayed 2 nights in Apr 2024
Response from Front Desk on 22 Apr 2024
We do apologize for the inconvenience and not having breakfast. Please know that we are actively addressing the issue you raised. We have already taken steps to rectify the situation.

8/10 Good

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for the review. We greatly appreciate your feedback. Safe travels!

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great value for such a beautiful location. The rooms were quiet, clean, large and appointed with all necessities. Excellent jumping off point for regional attractions. A plus is a nice Mexican restaurant adjacent to the property with great Margaritas! And an attached gas station with a convenience store.
Stayed 2 nights in Apr 2024
Response from Front Desk on 9 Apr 2024
Thank you from the depths of our hearts for your glowing review! Your words brightened our day and reminded us why we pour our passion into what we do. We believe that every interaction matters. Whether it’s a smile exchanged at the door, a perfectly brewed cup of coffee, or a product that brings joy, we strive to create moments that linger in your memory. Your positive feedback fuels our commitment to excellence.You’re not just a customer; you’re part of our extended family. We can’t wait to welcome you back through our doors. Remember, your reviews are like sunbeams—illuminating our path and guiding others toward exceptional experiences. If you ever have more thoughts to share or simply want to say hello, feel free to reach out. We’re here, ready to listen.Until then, stay well, keep smiling, and know that your kindness resonates with us.

10/10 Excellent

Daron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Front Desk on 9 Apr 2024
Thank you from the depths of our hearts for your glowing review! Your words brightened our day and reminded us why we pour our passion into what we do. If you ever have more thoughts to share or simply want to say hello, feel free to reach out. We’re here, ready to listen.Until then, stay well, keep smiling, and know that your kindness resonates with us.

6/10 Okay

John

Travelled with partner
Liked: Cleanliness
Person at front desk said that I booked a room with queen bed. In reality, I booked a king room and my Expedia confirmation indicated that. Appears to be some type of miscommunication between Expedia and the Noor Hotel.
Stayed 1 night in Apr 2024
Response from Front Desk on 7 Apr 2024
Thank you for sharing your experience with us. We deeply regret that your stay fell short of your expectations, and we sincerely apologize for any inconvenience you encountered during your time at our hotel.Our team takes every guest’s feedback seriously, and we appreciate your honesty. We understand that your experience matters, and we are committed to making improvements based on your valuable insights.Please know that we are actively addressing the issues you raised. We have already taken steps to rectify the situation, and we hope you’ll consider giving us another chance in the future. Your satisfaction is our top priority, and we are dedicated to ensuring that your next visit is exceptional.Once again, we apologize for any shortcomings you experienced. If there is anything else you’d like to share or discuss, please feel free to reach out to us directly. We value your feedback and look forward to serving you better in the future.

6/10 Okay

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 6 Apr 2024
Thank you for sharing.

10/10 Excellent

Nhu, Corvallis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so surprised about how nice the hotel was. It's surrounded by the red hills, despite being only 5 minutes from downtown Torrey. The room was clean, the staff so sweet and courteous, and the view can't be beat! We watched the sunset light up the environment at the end of the day. Be forewarned that no cooking is allowed in the room, though.
Stayed 1 night in Mar 2024
Response from Front Desk on 30 Mar 2024
Thank you from the depths of our hearts for your glowing review! Your words brightened our day and reminded us why we pour our passion into what we do. Thank you for staying at the Noor and we hope to see you again soon.

8/10 Good

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Adequate for the price range. Everything was as I expected
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
#1Thank you from the depths of our hearts for your glowing review! Your words brightened our day and reminded us why we pour our passion into what we do. We believe that every interaction matters. Whether it’s a smile exchanged at the door, a perfectly brewed cup of coffee, or a product that brings joy, we strive to create moments that linger in your memory. Your positive feedback fuels our commitment to excellence.You’re not just a customer; you’re part of our extended family. We can’t wait to welcome you back through our doors. Remember, your reviews are like sunbeams—illuminating our path and guiding others toward exceptional experiences. If you ever have more thoughts to share or simply want to say hello, feel free to reach out. We’re here, ready to listen.Until then, stay well, keep smiling, and know that your kindness resonates with us.Your heartfelt review touched our souls, and we’re dancing with joy! Thank you for taking the time to share your positive experience with us. At The Noor Hotel, we believe that every cup of coffee, every meal served, and every interaction is an opportunity to create magic. Your words remind us why we do what we do—to brighten days, warm hearts, and leave a sprinkle of happiness behind.Duane, you’re not just a customer; you’re part of our story. We can’t wait to welcome you back, whether it’s for another delightful meal or simply to say hello. Remember, your reviews are like secret ingredients in our recipe for success. They inspire us to keep pushing boundaries and serving excellence on every plate.Until our next encounter, keep smiling, keep sipping, and know that you’ve made our day a little brighter. With heartfelt gratitude,Tristin, The Noor HotelFeel free to add any personal touches or anecdotes that resonate with your brand. We’re here to celebrate your positivity!

2/10 Terrible

Richard

Stayed 1 night in Mar 2024
Response from Front Desk on 19 Apr 2024
Thank you for taking the time to share your experience with us. We deeply regret that your stay did not meet your expectations, and we sincerely apologize for any inconvenience you encountered.

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great.
Stayed 2 nights in Mar 2024
Response from Front Desk on 6 Apr 2024
Thank you for your stay.Hope to see you again.

8/10 Good

Maureen

Travelled with group
The heater isn’t working very well. We’re cold!
Stayed 1 night in Mar 2024
Response from Front Desk on 22 Mar 2024
Thank you for sharing your experience with us. We deeply regret that your stay fell short of your expectations, and we sincerely apologize for any inconvenience you encountered during your time at our hotel.Our team takes every guest’s feedback seriously, and we appreciate your honesty. We understand that your experience matters, and we are committed to making improvements based on your valuable insights.Please know that we are actively addressing the issues you raised. We have already taken steps to rectify the situation, and we hope you’ll consider giving us another chance in the future. Your satisfaction is our top priority, and we are dedicated to ensuring that your next visit is exceptional.Once again, we apologize for any shortcomings you experienced. If there is anything else you’d like to share or discuss, please feel free to reach out to us directly. We value your feedback and look forward to serving you better in the future.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but nice. Front desk, great. Nothing nearby. We were good with that. Outside walk to the ice machine. Very clean. That’s our biggest requirement.
Stayed 1 night in Feb 2024
Response from Front Desk on 19 Mar 2024
Glad you enjoyed your stay here at the Noor. We look forward to seeing you again.

10/10 Excellent

Allan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful check-in process, receptionist was very nice. Beautiful property.
Stayed 1 night in Mar 2024
Response from Front Desk on 8 Mar 2024
Very glad you enjoyed your stay. Thank you for your reply. We appreciate your feedback & great review. Thank you for choosing Noor.

8/10 Good

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, microwave & fridge. Very quiet and clean Staff was great. Dont expect coffee in the lobby, but can make it in your room. Very close to Capitol Reef NP
Stayed 1 night in Mar 2024
Response from Front Desk on 19 Mar 2024
Glad you enjoyed your stay at the Noor, and we appreciate your feedback. We do hope to get the coffee in our lobby up and running soon. We look forward to seeing you again soon.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 1 night in Feb 2024
Response from Front Desk on 4 Mar 2024
Hello Robert. We are happy to hear that you enjoyed your stay with us. Torrey is a beautiful place, and we thank you for the review. We hope to see you again soon!

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms, comfortable beds and we like having a coffee maker. Wish the restaurant had been open, but its on winter hours.
Stayed 1 night in Feb 2024
Response from Front Desk on 16 Feb 2024
Thank you Steve for the review! We are glad to hear that you enjoyed your stay with us and were happy with your stay. Unfortunately, the restaurant is closed but we will be opening soon. We hope you will come stay with us again!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Heather on 13 Jan 2024
Thank you for your review.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Heather on 13 Jan 2024
Thank you for your review.

4/10 Poor

Matthew

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Aram K on 7 Jan 2024
Thank you for your stay.

8/10 Good

Maria Czarina Cecilia, Quezon City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Aram K on 7 Jan 2024
Thank you for your stay and review.Happy New year.

10/10 Excellent

MATTHEW, BLAUVELT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Aram K on 25 Dec 2023
Thank you Matthew for your stay at The Noor.Happy Holidays to you and yours.

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Heather on 17 Dec 2023
Thank you for your review.

8/10 Good

Milt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Heather on 4 Dec 2023
Thank you for your review.

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like how close it was to town and the park
Response from Heather on 4 Dec 2023
Thank you for your review.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet area. Enjoyed our stay. Food availabe on property and close by.
Stayed 2 nights in Nov 2023
Response from Heather on 17 Nov 2023
Thank you for your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Great location outside of Capitol Reef. Room was nice. The heater unit was very loud.
Stayed 1 night in Nov 2023
Response from Heather on 11 Nov 2023
Thank you for your review.

8/10 Good

Sharon

Stayed 1 night in Oct 2023
Response from Aram on 22 Nov 2023
Thank you, Sharon, for your stay.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value near Capital Reef NP
Hotel is located about 7 miles from Capital Reef NP and 2-3 miles from Torrey, Utah. There is a gas station and Mexican restaurant (great food) located just across the parking lot from the hotel, adding to the convenience of the location. Check in went smoothly with friendly staff. Room was clean and functional. Rates were reasonable for the location and time period. I have stayed here before and will do so again.
Stayed 2 nights in Oct 2023
Response from Heather on 2 Nov 2023
Thank you for your review.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a good location.
Stayed 4 nights in Oct 2023
Response from Omar on 30 Oct 2023
Thank you for your review, we hope to see you again.

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Omar on 23 Oct 2023
Thank you for staying with us, we hope to see you again.

6/10 Okay

Verified traveller

Disliked: Staff & service
Staff is not available to help. Ran out of TP and couldn’t get staff to the office to help.
Stayed 1 night in Oct 2023
Response from Omar on 20 Oct 2023
We apologize for the inconvenience; we have a phone number at the front desk so you can call at any time to get help.

6/10 Okay

heather

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
The check in desk clerk is not friendly and does not appear to like her job. It took awhile for her to show up at the desk when I arrived. She didn’t explain where anything was. The room had dirty handprints all over the mirrors and hair in the shower still. The beds were clean and made. It’s an average hotel. No amenities except coffee. The Mountain View and being pretty remote is what you pay for. It’s an okay place to stop off if you want to be near the mountains and national park.
Stayed 1 night in Oct 2023
Response from Heather on 19 Oct 2023
Thank you for your review.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Heather on 19 Oct 2023
Thank you for your review.

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Heather on 19 Oct 2023
Thank you for your review.

10/10 Excellent

MARK, Sugar Land

Stayed 1 night in Oct 2023
Response from Heather on 11 Nov 2023
Thank you for your review.

10/10 Excellent

Heiter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area and hotel.
Stayed 1 night in Oct 2023
Response from Aram on 17 Oct 2023
Thank You Heiter.We are happy to see you have enjoyed your stay at The Noor, and enjoyed the nice area.

8/10 Good

Jing

Stayed 1 night in Oct 2023
Response from Aram on 31 Oct 2023
Thank you Jing

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second stay at Noor and I really like the close proximity to Capitol Reef NP.
Stayed 2 nights in Oct 2023
Response from Nick on 12 Oct 2023
Thank you for choosing The Noor Hotel. We are happy you enjoy staying with us.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Heather on 13 Oct 2023
Thank you for your review.

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from Aram on 8 Oct 2023
Thank you for your stay, James.Happy to see you had a great stay.

6/10 Okay

Stuart, Clinton

Travelled with partner
Liked: Staff & service
Room wasn't ready, waited almost 2 hours after check in time.
Stayed 1 night in Oct 2023
Response from Aram on 10 Oct 2023
We do apologize for the inconvenience waiting to be checked in. We hope you had good stay experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Aram on 3 Oct 2023
Thank you, Richard.We are happy to see we were able to give you a10 out of 10 stay experience. We look forward to seeing you soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Aram on 2 Oct 2023
Thank you for the review, this help us to improve.