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Reviews of Ingenia Holidays Torquay

2 out of 5
Ingenia Holidays Torquay
55 Surf Coast Highway, Torquay, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 164 out of 423 reviews" "
Rating 8 - Good. 181 out of 423 reviews" "
Rating 6 - Okay. 51 out of 423 reviews" "
Rating 4 - Poor. 20 out of 423 reviews" "
Rating 2 - Terrible. 7 out of 423 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

david

Stayed 1 night in Apr 2023
Response from Lauren on 5 Apr 2023
Hi David,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Okay

VENETIA

Travelled with family
Liked: Cleanliness
I found the pillows too firm, the mattress too thin, hated the electric blanket with the hard plastic electrical fitting which dug into me. I am 63 and require more comfort to sleep. The Villas were fine, but I thought I asked for a house
Stayed 3 nights in Mar 2023
Response from Lauren on 16 Mar 2023
Hi Venetia,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards,Ingenia Holidays Team

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic time. Great location and everything we needed. Easy check in and check out.
Stayed 2 nights in Feb 2023
Response from Lauren on 7 Mar 2023
Hi Katie,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Linda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff welcoming Location great practical of our short stay Very clean rooms Well equiped Just attention to the ceiling fan dust is a MUST! In bedroom and living Super clean apart from this item Air conditioner for the hot days was in perfect working order! Would recommend to young families and grey nomads needing a relaxed stay! 😎🏖️
Stayed 2 nights in Feb 2023
Response from Lauren on 1 Mar 2023
Hi Linda,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Anna

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice place to stay
Stayed 4 nights in Feb 2023
Response from Lauren on 1 Mar 2023
Hi Anna,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Feb 2023
Response from Lauren on 22 Feb 2023
Hi Christopher,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

6/10 Okay

Bridget

Stayed 3 nights in Feb 2023

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great; setup of cabin was excellent with well thought out inclusions for people travelling
Stayed 2 nights in Feb 2023
Response from Lauren on 13 Feb 2023
Hi Anne,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Hayley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This patk is great for families, plenty of activities. Great location
Stayed 2 nights in Feb 2023
Response from Lauren on 8 Feb 2023
Hi Hayley,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Debbie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Lovely park Very clean
Stayed 2 nights in Feb 2023
Response from Lauren on 6 Feb 2023
Hi Debbie,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

10/10 Excellent

Leigh

Travelled with group
Liked: Cleanliness, staff & service
I liked that the property was exactly what it said it was in the ad. Bed was also extremely comfortable.
Stayed 1 night in Feb 2023
Response from Lauren on 6 Feb 2023
Hi Leigh,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Sonja

Stayed 3 nights in Jan 2023
Response from Lauren on 7 Mar 2023
Hi Sonja,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Ingenia Holidays Team

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, activities for the kids, conveniently located near shops and close to the beach. Our cabin had everything we needed, enjoyed our stay.
Response from Lauren on 18 Jan 2023
Hi Rebecca,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.Happy New Year Warm Regards,Ingenia Holidays Team

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find on the main road, cabin on fence line, noisy traffic during the day but nice and quiet until around 7am. Close to shops, easy walk down to pub and restaurants. A bit dark on walk to cabin, maybe some dimmer lights would be good. No air conditioner remote in the cabin, so could not use for heating on a cold evening. All supplies covered in the cabin great, electric blanket very welcome.
Response from Lauren on 7 Dec 2022
Hi Sharon,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are delighted to hear that you enjoyed your stay with us.Warm Regards,Lauren

8/10 Good

Nigel, Adelaide

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean cabin.
Stayed 1 night in Nov 2022
Response from Lauren on 7 Dec 2022
Hi Nigel,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.Warm Regards,Lauren

8/10 Good

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to shops, foreshore a win. Pool was great for the kids
Stayed 2 nights in Nov 2022

10/10 Excellent

betina

Stayed 2 nights in Nov 2022

6/10 Okay

Chris

Stayed 2 nights in Nov 2022

10/10 Excellent

Krystal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabins a little tired but that is to be expected. Facilities and staff excellent super easy check in and check out had a cleaning staff ask during my stay if I need anything which was wonderfully helpful and would be returning absolutely.
Response from Lauren on 7 Nov 2022
Hi Krystal,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

8/10 Good

christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we have stayed there a number of times over many years, and always enjoyed our stay.
Stayed 3 nights in Oct 2022
Response from Lauren on 7 Nov 2022
Hi Christina,Thank you for taking the time to provide us with your feedback after your stay at Torquay.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly
Stayed 3 nights in Sep 2022
Response from Lauren on 14 Oct 2022
Hi Anne,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The bathroom was super squishy. Rooms are tiny. Otherwise it was a great stay. Thank you.
Stayed 2 nights in Sep 2022
Response from Lauren on 21 Sept 2022
Hi Amy,Thank you for taking the time to provide us with your feedback after your recent stay at Torquay.We are happy to hear that you enjoyed your stay with us.We look forward to seeing you again in the future.Warm Regards,Lauren

4/10 Poor

Kylie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2022

8/10 Good

Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to shops
Stayed 2 nights in Jul 2022
Response from Lauren on 18 Jul 2022
Hi Marie, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

6/10 Okay

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and helpful. Cabin was clean and comfortable. Being on a main Highway it was very noisy, might be better at the back of the park. Didn’t like the parking. Cabins are very close to each other so you have to park in front of the cabins. There was a pine tree where I had to park so concern was the pine cones could fall on your car as they were hitting the cabin’s roof and car was covered in pine needles.
Stayed 3 nights in Jun 2022
Response from Lauren on 18 Jul 2022
Hi Melissa, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are sorry to hear that we missed the mark on a few things during your stay with us. We have also taken your feedback on board and have passed it on to our park manager. Warm Regards, Lauren

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Lauren on 31 May 2022
Hi Melissa, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

8/10 Good

Ergun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, service and location
Stayed 2 nights in Apr 2022
Response from Lauren on 19 Apr 2022
Hi Ergun, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

10/10 Excellent

Kari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. It had everything I needed
Stayed 3 nights in Mar 2022
Response from Lauren on 13 Apr 2022
Hi Kari, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you again in the future.= Warm Regards, Lauren

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fairly quiet (except for the 100's of Cockatoos that were flying around but they can't really do anything about that.) There are a lot of large pine trees on the property so you might have sticks, leaves/pine needles, pine cones and bird droppings fall onto your vehicle. The cabin was dated but had everything needed, location is close to shopping and restaurants options but it is on the main road so it could be noisy and congested in peak times (school holidays & weekends) Overall for the price it was great
Stayed 2 nights in Feb 2022
Response from Lauren on 12 Apr 2022
Hi Dean, Thank you for taking the time to provide us with your feedback after your stay at Torquay. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrific , clean park to stay!!
Stayed 4 nights in Feb 2022
Response from Lauren on 22 Feb 2022
Hi Joan, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

2/10 Terrible

Luljeta

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wery tety haus
Stayed 3 nights in Feb 2022
Response from Lauren on 17 Feb 2022
Hi Luljeta, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are sorry to hear that we missed the mark on a few things during your stay with us. Warm Regards, Lauren

10/10 Excellent

Peter

Stayed 2 nights in Feb 2022

10/10 Excellent

Kristy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Great price, friendly and helpful staff, location was perfect and cabin was exactly what we needed. Will definately visit again!
Stayed 3 nights in Feb 2022
Response from Lauren on 22 Feb 2022
Hi Kristy, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

10/10 Excellent

Angus

Travelled with pets
Liked: Staff & service, property conditions & facilities
It was great
Stayed 2 nights in Feb 2022
Response from Lauren on 7 Feb 2022
Hi Angus, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good as expected
Compact bathroom, but otherwise everything you’d expect from a holiday park cabin - great facilities and functional items to cook and look after yourself. Handy location to the beaches and shops. Will be staying again
Stayed 2 nights in Jan 2022
Response from Lauren on 7 Feb 2022
Hi Michael, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Photos misleading.
We enjoyed our stay however the room was not as the pictures showed. Maybe call and ensure your booking the same room. Our 2 bedroom was a lot smaller, didn’t have a balcony and a lot more outdated then the online picture perceived the cabin. Good location and amenities for the price we paid but wish we were provided a room like the room displayed. Maybe they need to upload a range of photos of all the room types. Not just a picture of the best cabin.
Stayed 3 nights in Jan 2022
Response from Lauren on 3 Feb 2022
Hi Anonymous, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are glad to hear that you enjoyed your stay with us. We appreciate your valuable feedback as it helps us identify the areas, where we can improve the guest experience. We look forward to seeing you again in the future. Warm Regards, Lauren

8/10 Good

Damien

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Location to the factory outlets was great, also very quiet this time of the year.
Stayed 3 nights in Dec 2021
Response from Lee Kozic Manager on 16 Dec 2021
Hi Damian, Thank you for taking the time to provide us with your feedback after your recent stay at Ingenia Holidays Torquay. We are glad to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lee Kozic Park Manager

8/10 Good

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Very tidy and clean studio unit, was very noisy as right next to main highway unit A1. Some insect spray would be helpful just for wayward flies. All up it’s comfortable clean and affordable.
Stayed 1 night in Dec 2021
Response from Peter j on 13 Dec 2021
Thank you for your feed back as it is important to the team here at Ingenia .

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Lauren on 9 Dec 2021
Hi Anonymous, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are thrilled to hear that you enjoyed your stay with us. We look forward to seeing you again in the future. Warm Regards, Lauren

10/10 Excellent

Tyler

Stayed 1 night in Dec 2021

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

4/10 Poor

Melinda

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Staff were friendly but that’s it really. I’ve never slept in a harder bed, actually I didn’t sleep at all. The rooms were tiny, too tiny for a family of 5. Couldn’t log into the wi-fi at all, kept kicking us out. Jumping pillow was good though. Sorry won’t be back, extremely overpriced for what we received
Stayed 2 nights in Nov 2021
Response from Lee Kozic Manager on 23 Nov 2021
We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience, and appreciate you taking the time to provide us with your feedback as it helps us to improve our park for future guests.

4/10 Poor

David

Stayed 1 night in Nov 2021

4/10 Poor

Narelle

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
If the pool isnt available mention it on the booking site, we had 4 very disappointed kids
Stayed 3 nights in Nov 2021
Response from Lee Kozic Manager on 16 Nov 2021
We have taken your feedback on board and will be providing further training and guidance to all staff members regarding our upgrading projects, and to advise all reservations, unfortunately the booking sites had been missed. We hope you will come back and try out our new pool.

8/10 Good

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I required an A/H bookin, I received an text message well ahead of time with my A/H key code. Everything went very smoothly and I would certainly return
Stayed 1 night in Sep 2021
Response from Lauren on 1 Oct 2021
Hi Tony, Thank you for taking the time to provide us with your feedback after your recent stay at Torquay. We are glad to hear that you enjoyed your stay with us. We hope to see you again in the future. Warm Regards, Lauren

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was fine
Stayed 3 nights in Jul 2021
Response from Lauren on 13 Sept 2021
Hi Anonymous, Thank you for taking the time to provide us with your feedback after your past stay at Torquay. We are glad to hear that you enjoyed your stay with us. We hope to see you again in the future. Warm Regards, Lauren

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice location, friendly staff
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Good value
Cabin was warm, clean & comfortable, it had everything we needed for a two day stay. There was no coffee machine that was in the brochure also needs new shower head as water was spraying everywhere. But all in all good value.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic cabin!! Walking distance to everything.
Stayed 1 night in Apr 2021
Response from Manager on 26 Apr 2021
Thank you for your great review! We are glad your enjoyed our location and cabins. We hope to welcome you back again in the future!

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2021