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"repeat breakfast, terrible service"

"The hotel is incredible and the staff is as well. We absolutely loved our stay. It was truly a unique experience. However, guests should know that because the hotel is literally incorporated into the caves, it can be physically demanding climbing all the stone stairs. People with mobility issues will definitely struggle at this hotel"

"Wonderful stay all round "

"This is truly a special hotel. The staff are friendly, professional and helpful. The restaurant is excellent for dinner- ate there twice. Excellent breakfast included. Highly recommend "

"I stayed at this hotel for four nights. I really enjoyed everything. The daily cleaning of the room and the cleanliness. The spa pool and jacuzzi, the massage which was really great. The restaurant and the way of reception and the excellent food and especially the excellent service and the attention to each person and their wishes with great love and politeness. I enjoyed the bar and the way of reception. The behavior and relationship of the staff and their complete attention to satisfaction and addressing all needs and requests. On the last day, I went to the airport with the hotel shuttle and I think this facility was also very excellent and good and made the return trip comfortable and peaceful. Finally, I would like to thank the hotel for putting the name Nicholas first in the title and its name, instead of using the word hotel first, which actually refers to the beloved Saint Nicholas of this city. I thought about it for a while and liked this respect and attention."

"Perfect location for touring Bari. Staff are welcoming and professional. Dinner was delicious and the view from the dining room is beautiful. Rooms are clean and quiet. Highly recommend this hotel. "

"The location was easy walking to Old Town and restaurants."

"Room great and large balcony. What let the hotel down was the unfriendly reception and breakfast room staff together with the very poor quality breakfast. Really disappointing for a hotel of this standard."

"Clean room"