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Gran Hotel Plaza Imperial

3.0 star property
Travelers find peaceful relaxation at this welcoming hotel where poolside lounging and international dining create a perfect retreat from everyday stress.

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Located in Metepec, Gran Hotel Plaza Imperial features a garden, playground, and two pools. Guests enjoy the sauna, international cuisine at Plaza Metepec, and free WiFi. The helpful concierge service enhances stays that consistently earn positive reviews.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Breakfast available

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 150 for adults and from MXN 100 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

This property does not have any lifts
Pool access available from 6:30 AM to 11 PM
Only registered guests are allowed in the guestrooms

Frequently asked questions

Does Gran Hotel Plaza Imperial have a pool?

Yes, this property has an indoor pool and an outdoor pool. Pool access is from 6:30 AM to 11 PM.

Is Gran Hotel Plaza Imperial pet-friendly?

No, pets are not allowed at this property.

How much is parking at Gran Hotel Plaza Imperial?

Self-parking is free at this property.

What time is check-in at Gran Hotel Plaza Imperial?

Check-in start time: 3:00 PM; check-in end time: 2:00 AM. After-hours check-in is not available.

What time is check-out at Gran Hotel Plaza Imperial?

Checkout is at 1 PM.

Where is Gran Hotel Plaza Imperial located?

This family-friendly Toluca hotel is located in Metepec, within 3 mi (5 km) of Plaza Sendero Toluca, Centro De Arte Y Cultura and Town Square Metepec. Toluca Convention and Exhibition Center and San Carlos Golf Club are also within 3 miles (5 km). Metepec Station is 15 minutes by foot.

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Reviews

Reviews

7.6

Good

7.8

Cleanliness

7.4

Location

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 105 out of 392 reviews
Rating 8 - Good. 152 out of 392 reviews
Rating 6 - Okay. 76 out of 392 reviews
Rating 4 - Poor. 40 out of 392 reviews
Rating 2 - Terrible. 19 out of 392 reviews

Reviews

Verified

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lo mejor la alberca techada y a temperatura agradable para disfrutar con la familia. Solo el bufete si le falto.
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo está muy bien excepto el frío en los pasillos que cuando sales d ela alberca es cambio drástico de temperatura
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Familia y negocios

Excelente lugar, como y muy buen servicio
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente alberca, aun haciendo mucho frío en Toluca el área esta agradable climatizada para estar en traje de baño. Mi hijo se lo pasó ¡Súper!
Stayed 1 night in Oct 2019
Verified

4/10 Poor

Eduardo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

No contrates por internet o te transan

en general bien, el unico inconveniente es que en al hacer la reservacion en la pagina de Hoteles.com dice que incluye desayuno, pero al solicitar eldesayuno la persona de recepcion dijo que cuando se hace la reservacion por internet sea cual sea la aplicacion no inluye desayuna, el costo es de $150.00 por persona, lo tome por la comodidad de estar ya ahi y no tener que salir a buscar, no lo recomiendo, el jugo es agua saborizada, los guisados pocos y no de buen sabor, muy poca variedad, lo unico rescatable fue la atencion del 'ersonal del restaurante, por lo tanto no lo recomiendo y menos si haces las reservaciones por internet.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco retirado , del centro, y del lugar a donde tenia un evento
Stayed 2 nights in Aug 2019
Verified

10/10 Excellent

Rosa María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente comida y atención

Excelente atención del personal desde la recepción hasta restaurante y limpieza de cuartos , la comida con un toque de cocina de provincia, delicioso, limpio, ingredientes naturales y frescos
Stayed 4 nights in Aug 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca está climatizada y muy agradable. El personal amable pero el restaurante muy limitado. El capitán de meseros se esforzó por conseguirnos café porque no había en el restaurante. Las camas muy limpias y cómodas.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal amable, el hotel muy bonito sólo que se escuchaba el ruido de la habitación de al lado
Stayed 2 nights in Jul 2019
Verified

8/10 Good

gerardo

Liked: Staff & service, property conditions & facilities, room comfort

Bueno para lo que necesitaba

Le falta limpieza en las habitaciones
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
Sólo una entrada al hotel, no hay acceso a los cuartos, tiene estacionamiento pero no es independiente de otro que está ahí, la gente de recepción nada atenta
Stayed 1 night in Jun 2019
Verified

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
No servían varios canales de la tele
Stayed 3 nights in Apr 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien ............................................................................................
Stayed 3 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
La alberca está muy bien y la limpieza. Lo que no me gusto que no sirvió el aire acondicionado.
Stayed 8 nights in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumplen con lo que se muestra en imagenes. Todo bien en general
Stayed 1 night in Apr 2019
Verified

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

El hotel es bueno, el personal tiene una atención increíble, pero también es importante mencionar que el hotel está en remodelación, las almohadas estaban hechas bolas fue lo único que no me gusto
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

MIGUEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nos gusto mucho la habitación muy amplia, limpia, la alberca templada fue lo mejor porque llevamos a nuestros hijos y pudieron nadar muy a gusto, los desayunos muy ricos, tuvimos solo un detalle a la llegada buscando la habitación ya la habíamos encontrado estábamos por abrir y se acerco un señor personal del hotel pregunta que habitación le dimos el numero nos dijo que era mas adelante y nosotros le dijimos que era esa y nos dijo que no que mas adelante y después ve el # de habitación y nos dice como si nosotros fuéramos los equivocados desde el principio " a ver es esta señor" pero de ahí todo muy bien
Stayed 1 night in Apr 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Algunas personas del restaurant muy groseras. pero en general muy agradable
Stayed 3 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente,desde el recibimiento hasta el trato del personal
Stayed 1 night in Mar 2019
Verified

10/10 Excellent

NORBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendado

Excelente opción de descanso
Stayed 4 nights in Mar 2019
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Han mejorado mucho en el mantenimiento del hotel y sigue siendo un hotel familiar, comodo y a precio razonable. La albera templada es ideal para los niños. El personal es muy amable.
Stayed 1 night in Mar 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
En general las instalaciones son viejas. Cuando llegue el baño estaba sucio, el techo esta sin pintar. Al bañarse se tapó porque el agua no se va, súper incómodo ojalá lo arreglen es el cuarto 402. El olor de cuarto era peculiar, viejo.
Stayed 1 night in Mar 2019
Verified

2/10 Terrible

Elsa

Disliked: Cleanliness
Muy sucio y el restaurate muy caro sercicio muy malo
Stayed 1 night in Feb 2019
Verified

10/10 Excellent

Ricardo J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena y cómoda estancis

Muy bien el servicio y todo el personal muy amable.
Stayed 2 nights in Jan 2019
Verified

6/10 Okay

Cesar

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El gym Está en pésimas condiciones, la alberca muy bien, en general regular todo
Stayed 3 nights in Feb 2019