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Reviews of City Express Junior by Marriott Toluca Zona Industrial

3 out of 5
City Express Junior by Marriott Toluca Zona Industrial
Via Alfredo del Mazo #602, Colonia Santa Ana Tlapaltitlan, Toluca, MEX

Reviews

8.2

Very good

Rating 10 - Excellent. 156 out of 350 reviews" "
Rating 8 - Good. 121 out of 350 reviews" "
Rating 6 - Okay. 39 out of 350 reviews" "
Rating 4 - Poor. 17 out of 350 reviews" "
Rating 2 - Terrible. 17 out of 350 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I had no issues with my room. Everything was clean and space was enough. I was told my reservation was canceled upon arrival and had to pay a higher price which I did not like. Breakfast really didn't have many options. Had coffee and toast.
Response from Gerente General on 20 Feb 2024
Estimada Jessica Lamentamos los inconvenientes durante su estancia, seguimos trabajando para mejorar nuestro servicio en base a sus comentarios, esperamos tenerla pronto de vuelta.

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Gerente General on 8 Feb 2024
Estimado Eduardo Agradecemos su valoración, lo esperamos pronto.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Gerente General on 6 Feb 2024
Estimado Eduardo Agradecemos su valoracion, lo esperamos pronto.

8/10 Good

edgar

Stayed 1 night in Oct 2023
Response from Gerente General on 26 Oct 2023
Estimado Edgar, agradecemos tu valoraciòn, te esperamos pronto.

10/10 Excellent

Efrén

Stayed 1 night in May 2023
Response from Gerente General on 30 May 2023
Efren, agradecemos tu valoracion, te esperamos pronto de vuelta!

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2022

6/10 Okay

Efrén

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Booked room for two. Room wasn't prepared for two
Stayed 1 night in Nov 2021
Response from Gerente de Recepción on 16 Nov 2021
Apreciable Efrén, gracias por tus comentarios, es un placer para mi informarte que ya nos encontramos trabajando con el área correspondiente para que se cumplan los estándares y su próxima estancia sea placentera.

10/10 Excellent

marlon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great price, will come back
Stayed 3 nights in Oct 2021
Response from Gerente de Recepción on 4 Nov 2021
Dear Marlon I thank your nice comments, we are glad that you have had a good stay with us. We keep improving for you. Thanks for your stay

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff muy amable. El espacio de la habitación justo para lo que se necesita en un viaje de negocios. Volveremos.
Stayed 2 nights in Jul 2021
Response from Gerente on 21 Jul 2021
Estimado huésped Agradezco sus buenos comentarios y estaremos muy contentos de volver verlo pronto. Gracias por su visita

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Rooms are a bit small and there is no face cloths in the bathrooms. Not sure if this is a norm in Mexico.
Stayed 1 night in Nov 2019
Response from Front Office Manager on 20 Nov 2019
Dear Guest I thank your nice comments that help us to improve, we are glad that you have had a good stay with us. We keep improving for you. Thanks for your stay

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019
Response from Gerente de Recepción on 21 Nov 2019
Apreciable huésped Agradezco mucho sus buenos comentarios, es un placer saber que su estancia con nosotros fue placentera. Vuelva pronto!!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offers a good business stay with no luxury but good location with friendly service.
Stayed 2 nights in Sep 2019
Response from Front Office Manager on 9 Oct 2019
Dear guest I thank your nice comments that help us to improve, we are glad that you have had a good stay with us. We keep improving for you. Thanks for your stay

4/10 Poor

Carlos, Toluca

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
Tristemente el hotel dejo mucho que desear. Durante nuestra estadia, el hotel se quedo sin agua. Nos hicieron esperar tres horas para el agua. Cuando pedimos que nos subieram agua fue cuando nos ofrecieron mandarnos a otro city express para bañarnos. Pero las personas de recepción nos mandaron al lugar equivocado. Es triste saber que no sabian donde quedaba el otro hotel. Ya estando en el otro hotel, todo estuvo mejor.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Nice friendly staff, clean rooms and good service.
Stayed 1 night in Jul 2019
Response from Ariadna Salgado / Front Manager on 19 Jul 2019
Dear guest I thank your nice comments you help us to improve, we are so glad that you had a good stay with us. We keep improving for you. Thanks for your stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Front Desk on 16 Dec 2018
gracias por los comentarios, trabajaremos en los puntos que menciona para que en su siguiente visita podamos ofrecerle un servicio de calidad.

6/10 Okay

Carla Yukiko

Liked: Cleanliness
Disliked: Room comfort
No so good because the minisplit didnt work.
Stayed 2 nights in Oct 2018
Response from Gerente General on 9 Oct 2018
Dear guest. Thanks for your comments, I have already worked with my maintenance team to correct the minisplit equipment. Thank you for your visit.

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2018
Response from GG City Junior toluca Zona Industrial on 11 Apr 2018
Respetado Sr. Jorge. Agradecemos el tiempo que nos brinda al responder nuestra encuesta de ya que sus comentarios son de suma importancia para nosotros, a su vez nos comprometemos a seguir trabajando arduamente para contar así con su valiosa preferencia. Vuelva pronto a esta su casa!!! Sinceramente. GG City Junior Toluca Zona Industrial

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great simple hotel
The hotel was good for what I needed if for. Stayed only one night, the breakfast was good and the staff very friendly and provided excellent service, they helped me order a takeout dinner late at night when I did the check-in. The location is very Industrial and lots of traffic, but the was closed by the company I was visiting.
Stayed 1 night in Dec 2017
Miss Susana, good morning. I appreciate your comments that fill us with enthusiasm to continue working as before and therefore have your preference in this your home. Come back soon. General Manager City Junior Toluca Zona Industrial

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
A quien corresponda buen día. Agradecemos su calificación y esperamos poderle atender de nueva cuenta en esta su casa. Vuelva Pronto.

6/10 Okay

Timothy

Liked: Cleanliness, property conditions & facilities, room comfort
Nice area (Gringo Gulch)
Comfortable room but elevator was not working. Staff very helpful, good breakfast included.

8/10 Good

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

gloria fabiola

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto
Stayed 1 night in Apr 2024
Response from Gerente General on 25 Apr 2024
Estimada Gloria Agradecemos su valoración, la esperamos pronto de vuelta!

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Gerente General on 24 Apr 2024
Hola AlejandroAgradecemos su valoración, lo esperamos pronto de vuelta.

10/10 Excellent

gloria fabiola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el servicio
Stayed 2 nights in Apr 2024
Response from Gerente General on 24 Apr 2024
Hola GloriaAgradecemos su comentario, la esperamos pronto.

10/10 Excellent

Benito

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No abre la ventana para que entre aire del medio ambiente
Stayed 2 nights in Apr 2024
Response from Gerente General on 23 Apr 2024
Estimado Benito Agradecemos su valoración, lamentamos el inconveniente mencionado, le comentamos que por seguridad y estandar no permiten la apertura de ventanas. Esperamos contar nuevamente con su valiosa visita.

10/10 Excellent

gloria fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio
Stayed 1 night in Apr 2024
Response from Gerente General on 23 Apr 2024
Estimada Gloria Agradecemos infinitamente sus comentarios, la esperamos pronto!

2/10 Terrible

Paris

Stayed 1 night in Apr 2024
Response from Gerente General on 15 Apr 2024
Lamentamos su que su experiencia no cumpliera con nuestros estandares de satisfaccion, esperamos poder tener una retroalimentacion de su parte.

10/10 Excellent

jaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
De fácil acceso
Stayed 1 night in Apr 2024
Response from Gerente General on 12 Apr 2024
Hola Jaz!Agradecemos tu valoracion, te esperamos pronto!

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables y limpio
Stayed 1 night in Apr 2024
Response from Gerente General on 8 Apr 2024
Estimado MauricioAgradecemos su valoracion, lo esperamos pronto!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Gerente General on 1 Apr 2024
Estimado Jose Agradecemos infinitamente su valoracion!

10/10 Excellent

Héctor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien. Un poquito de ruido de la avenida.
Stayed 1 night in Mar 2024
Response from Gerente General on 19 Mar 2024
Estimado Hector Gracias por su valoracion, lo esperamos pronto.

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Buen hotel pero la zona es conflictiva para llegar
Stayed 2 nights in Mar 2024
Response from Gerente General on 19 Mar 2024
Estimada Fernanda Le agradecemos infinitamente su valoracion, le esperamos pronto!

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel requiere reparación de algunos detalles, sin embargo, está limpio y ordenado. Si descanse
Stayed 1 night in Mar 2024
Response from Gerente General on 15 Mar 2024
Estimado Carlos Seguimos trabajando para mejorar, agradecemos su valoracion, esperamos tenerlo pronto de vuelta.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel sencillo pero con una buena localización
Stayed 1 night in Mar 2024
Response from Gerente General on 11 Mar 2024
Estimada Paula Agradecemos infirnitamente su valoracion, esperamos tenerla pronto de vuelta!

8/10 Good

Francisco

Liked: Cleanliness, staff & service
Limpieza excelente
Stayed 1 night in Mar 2024
Response from Gerente General on 11 Mar 2024
Estimado Francisco Agradecemos sus comentarios, esperamos tenerlo pronto de vuelta.

10/10 Excellent

Denise Arleth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Feb 2024
Response from Gerente General on 26 Feb 2024
Estimada Denise, agradecemos tu valoraciòn, te esperamos pronto!

6/10 Okay

ALFONSO T.

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
La tubería de agua limpia para los servicios de los niveles superiores genera un constante ruido bastante fuerte en el cuarto 107.
Stayed 1 night in Feb 2024
Response from Gerente General on 21 Feb 2024
Estimado AlfonsoLamentamos los inconvenientes durante su estancia, seguimos trabajando para usted, esperamos tenerlo pronto de vuelta.

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Muy tranquilo y agradable
Stayed 2 nights in Feb 2024
Response from Gerente General on 12 Feb 2024
Ivan! Te agradecemos tus comentarios, te esperamos pronto de vuelta!!

10/10 Excellent

Jose

Stayed 1 night in Feb 2024
Response from Gerente General on 27 Mar 2024
Estimado Jose Agradecemos su valoracion, lo esperamos pronto!!

10/10 Excellent

Esther Norma Minor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hace falta mejorar el desayuno…
Stayed 1 night in Jan 2024
Response from Gerente General on 6 Feb 2024
Estimada Esther Agradecemos tus comentarios, seguimos trabajando para mejorar, te esperamos pronto de vuelta.

10/10 Excellent

alan raul, TOLUCA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bien ubicada con conexión a varias avenidas principales
Stayed 1 night in Jan 2024
Response from Gerente General on 6 Feb 2024
Estimado Alan Agradecemos tu valoracion, te esperamos pronto.

10/10 Excellent

FERNANDO

Excelente
Stayed 1 night in Jan 2024
Response from Gerente General on 19 Jan 2024
Estimado FernandoAgradecemos su valoraciòn, lo esperamos pronto de vuelta.

6/10 Okay

Jesús

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gerente General on 19 Jan 2024
Esitmado Jesus Lamentamos los inconvenientes durante su estancia, seguimos trabajando para cumplir sus espectativas de hospitalidad.

8/10 Good

karla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
En general bien, pero pasé frío
La habitación es bonita, y la limpieza fue buena, solo que hacía mucho frío y no te dejan más que una colcha delgada.
Stayed 1 night in Jan 2024
Response from Gerente General on 15 Jan 2024
Estimada Karla Agradecemos tus comentarios, seguimos trabajando para mejorar.

6/10 Okay

Mar

Liked: Staff & service
No me gustó la ubicación
Stayed 1 night in Jan 2024
Response from Gerente General on 15 Jan 2024
Estimada Mar Lamentamos los inconvenientes duarante su estancia.

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar
Buena noche de descanso buen desayuno, precio asequible
Stayed 1 night in Jan 2024
Response from Gerente General on 12 Jan 2024
Estimado Daniel Agradecemos que su estancia fuera placentera, lo esperamos pronto!

8/10 Good

FIDEL

Liked: Cleanliness, amenities, property conditions & facilities
regular
Stayed 1 night in Dec 2023
Response from Gerente General on 12 Jan 2024
Estimado FidelAgradecemos sus comentarios, seguimos trabajando para mejorar.

2/10 Terrible

Juan Manuel

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Gerente General on 27 Dec 2023
Estimado Juan Manuel, lamentamos los inconvenientes durante su estancia, estamos trabajando para mejorar.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Volvería a hospedarme sin dudarlo!
Fui de negocios y mi estadía fue excelente, el servicio fue muy bueno así como las habitaciones!
Stayed 1 night in Dec 2023
Response from Gerente General on 27 Dec 2023
Estimado, le agradecemos su valoracion

6/10 Okay

Juan Manuel

Travelled with family
Disliked: Room comfort
Cambio de habitación
Reservé una habitación con cama Queen y me dieron una con 2 camas individuales porque las habitaciones que solicité olían a humedad. Por cierto las camas individuales terribles para descansar y el aire acondicionado no servía.
Stayed 1 night in Dec 2023
Response from Gerente General on 27 Dec 2023
Estimado Juan Manuel, lamentamos los inconvenientes durante su estancia, nos encontramos en un proceso de remodelacion para que su futura estancia sea placentera.