Tlalnepantla Trip

Helpful staff when I got sick

We were three women on our own. Alejandro, the doorman was amazing. He learned all three of our names and used them correctly whenever he saw us. He was extremely polite and helpful. Always asked permission before entering our rooms to help with something. Alejandro is a huge asset to this beautiful hotel. Another wonderful perk: we were given a separate key for a nice lounge with food and bathrooms before our rooms were ready and after checkout for us to have a place to use as needed all day. Very nice! Wish all hotels offered this! Have stayed here msny times over thr years and will continue to do so!

A fabulous stay! ✨The hotel is so chic and cute and clean and modern. Obviously the location is really quite attractive. The neighborhood (Roma Norte) surrounding the hotel is so lush and green and full of beautiful art and colored buildings! There’s so much rich food around the neighborhood, and all the hot taco spots you could think of. Even the hot churro spots are nearby. Above all the hospitality is absolutely excellent. The staff are so warm and so friendly and they really get to know you personally. I want to especially thank Max, Natalia, and Adriana! Truly, they made each day I stayed here so much better with their warmth and joy. I also appreciated how there is 24/7 security!

Extraordinary service by professional staff who were both helpful and a pleasure to get to know. Beautiful hotel, nice location and wonderful buffet breakfast.

Wonderful hotel in all categories. The staff is especially friendly and goes the extra mile to make you feel welcome and comfortable. The room was clean, and breakfast options were delicious. Though the Centro district the hotel is located in was quite busy, the hotel itself is peaceful, and you are within walking distance of major sights. I would definitely recommend a stay with Casa de la Luz.