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Reviews of Berjaya Tioman Resort

4 out of 5
Berjaya Tioman Resort
Kampong Lalang, Mersing, Tioman Island, Johor

Reviews

7.6

Good

Rating 10 - Excellent. 128 out of 586 reviews" "
Rating 8 - Good. 268 out of 586 reviews" "
Rating 6 - Okay. 118 out of 586 reviews" "
Rating 4 - Poor. 50 out of 586 reviews" "
Rating 2 - Terrible. 22 out of 586 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Elaine

Liked: Staff & service
Stayed 4 nights in May 2023
Response from The Management on 5 Jun 2023
Dear Ms.Elaine,We are honoured you have chosen to stay with us during your trip to Tioman Island. Thank you for your rating. All of us at Berjaya Tioman Resort look forward to welcoming you back to the resort soon. Warm regardsThe Management

4/10 Poor

Tracey

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from The Management on 22 Apr 2023
Dear Ms. Tracey,We are honoured you have chosen to stay with us during your trip to Tioman Island. Thank you for your rating. All of us at Berjaya Tioman Resort look forward to welcoming you back to the resort soon. Warm regardsThe Management

10/10 Excellent

Antoine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022
Response from The Management on 2 Aug 2022
Dear Antoine, We are honoured you have chosen to stay with us during your trip to Tioman Island. Thank you for your rating. All of us at Berjaya Tioman Resort look forward to welcoming you back to the resort soon. Warm regards The Management

10/10 Excellent

KHALID

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. If only rental motorbikes be allowed freely superb. Because the only way to get there is by boat.
Stayed 1 night in Feb 2020

10/10 Excellent

HUI GYEONG

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from Guest Relations Service on 11 Nov 2019
Dear Hui Gyeong, Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

10/10 Excellent

Go

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Guest Relations Service on 4 Nov 2019
Dear Go, Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

2/10 Terrible

Gauri

Disliked: Staff & service, room comfort
Bad Experience
Only one restaurant and no room service available. No first aid available at property when we requested. Snake near our room. Staff were bit rude.
Stayed 2 nights in Oct 2019
Response from Guest Relations Service on 4 Nov 2019
Dear Gauri, Thank you for taking the time to share your feedback. We under your concerns regarding our facilities, however we do have 3 restaurants in the resort available which are Matahari Restaurant, Fortune Courtyard and Xuan restaurant. We also do provide First Aid Kit in all our departments to aid our guests when needed. As for our room service, we truly apologize for being unable to provide the service, this is due to the recent fire that has taken place in our resort which evidently restricts our resources to providing room service. We also would like to sincerely apologize for the experience you had with our staff, our team at the resort has been informed for the necessary actions to be taken. We hope to welcome you back to our resort very soon! Sincerely, Guest Relations Service

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 4 nights in Oct 2019
Response from Guest Relations Service on 29 Oct 2019
Dear Guest, Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

10/10 Excellent

Shahira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Guest Relations Service on 8 Oct 2019
Dear Shahira, Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

4/10 Poor

EF, Montreal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff and service culture (and prices) are completely out of whack and we strongly recommend avoiding this place until they improve. Examples: * Staff told us to 'come here' to order food and drinks - not a problem usually but they charge more than at home at this 'resort' which is supposed to be top class for the island. * Breakfast was generally very mediocre - poor selection. Coffee machine not working? Come back tomorrow morning. Need a spoon? It's over there, ferenghi. Fruit juices on the menu? We have two of the seven listed. * the kicker: We were sat in the Chinese restaurant trying to get a healthy option (US $65 minimum or so for two...every single meal came in around these prices), when a guitarist and singer came in to sing at us. Not our thing - not by a long shot. When we asked them to leave us alone directly and specifically and clearly - they smiled at us and kept singing. When we asked the waiter to ask them, he smiled and said it was 'impossible'. We actually got up, walked out, and sat outside in the heat until they left. This resort is to be avoided unless you want that kind of thing all the time. I have lived in villages and had a career in development things, and this trip literally was intended as my post-surgery "I survived a big disease thing" reward trip with my gf. We came away more tired than when we arrived and happy to get out. And much poorer for the experience.
Stayed 2 nights in Sep 2019

6/10 Okay

Edmund

Disappointed.
Had stayed at Berjaya Tioman some years back and enjoyed it. We decided to go back and take a short break of 4 days and 3 nights. We decided to spend a bit more and booked 2 sea view rooms. The rooms were large and pleasant. Then a fire broke out and engulfed the main restaurant and we were woken up by the commotion about 3am and had to be evacuated to the lobby of the hotel till 6 am plus. The staff did well in helping the guests get comfortable as they started assigning us alternative rooms. We were then approached and offered alternative rooms, which we were glad to take as we were tired by then. Unfortunately, they turned out to be standard rooms at the back of the property, supposedly a temporary arrangement. We understand that the hotel may have its limitations and may not have other sea view rooms to offer us. But since we had already paid for the more expensive rooms, the least the hotel could do was to reimburse us with the difference or with a meal or activity voucher. Even though we brought this up to the reception, nothing came out of it. Anyway, we decided to let it rest. Rooms: the sea view rooms are nice, not the standard rooms which are worn. Food: the restaurant food were quite average, not 'restaurant standard.' Snorkelling: you can snorkel in front of the hotel but you need to go past the dead corals and rocks. Staff: they were generally polite and helpful but management needs improvement and better understanding of the hospitality industry.
Stayed 3 nights in Sep 2019
Response from Guest Relations Service on 26 Sept 2019
Dear Edmund, Thank you for taking the time to share your feedback. We truly apologize for the the incident you had to experience during your stay with us. We hope to welcome you back to our resort to experience a better and pleasant stay! Sincerely, Guest Relations Service

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Twenty year ago I visited this place, twenty years later I’m back. Still as good as before, clean, nice food everything still in TOP TOP condition , ready a nice and peaceful place to re charge
Stayed 2 nights in Sep 2019
Response from Guest Relations Service on 17 Sept 2019
Dear Guest, Thank you for the great review of our resort! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Guest Relations Service on 11 Sept 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

8/10 Good

Badara

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
needs update!!!!!!!!
The rooms need to be updated!!!!!!!! Those with the sea view have only 2 small windows, so it s s trap and the photos do not match the reality!!!!! the location is pretty good, the breakfast could be more diverse.
Stayed 6 nights in Aug 2019
Response from Guest Relations Service on 6 Sept 2019
Dear Badara, Thank you for taking the time to share your feedback. We hope to welcome you back to our resort very soon! Sincerely, Guest Relations Service

6/10 Okay

Simona

Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Guest Relations Service on 6 Sept 2019
Dear Simona, Thank you for taking the time to share your feedback. We hope to welcome you back to our resort very soon! Sincerely, Guest Relations Service

8/10 Good

Charmaine

Liked: Room comfort
Generally good!
Need to educate their staff on efficiency and handling of complaints. There was a fly in my noodles and I only noticed after eating some of it. Manager was not around and although staff did apologise still charged me for it even though the majority couldn’t be eaten. Beach chalet Room was large and airy and very nice
Stayed 1 night in Jul 2019
Response from Guest Relations Service on 26 Sept 2019
Dear Charmaine, Thank you for taking the time to share your feedback. We truly apologize for the the incident you had to experience during your stay with us. We have informed our team at the resort regarding your concerns to be more vigilant on our guests needs to avoid situations such as this to re-occur. We hope to welcome you back to our resort to experience a better and pleasant stay! Sincerely, Guest Relations Service

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed many times.. comfortable room with very nice staff. However, slow in room to room pick up service as we waited for 40mins for the buggy to bring all luggages to yhe reception for check out
Stayed 2 nights in Jul 2019
Response from Guest Relations Service on 27 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and noted on your concern on our buggy service. We hope to see you again very soon. Sincerely, Guest Relations Service

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Guest Relations Service on 16 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Guest Relations Service on 16 Aug 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property was fine but the pictures were misleading. It was much more rundown than anticipated.
Stayed 3 nights in Aug 2019
Response from Guest Relations Service on 10 Sept 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Service

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
Hotel staff should tell or notify customers on the sand flies issue during the check in so that we will spray insect repellent or avoid during the dawn. Or else we wouldn't get bitten without knowing there is sandfly issue at the beach.
Stayed 2 nights in Jul 2019
Response from Watie on 2 Aug 2019
Dear Guest, Thank you for your review and for staying with us. We are deeply sorry that you encountered such an experience. We have taken note of your feedback and will check with the division concerned so that we can improve in this area. We look forward to serving you again in future.

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Must upgrade certain furnishing in chalet as its not compatible with the high price imposed..the security guard was rude..BERJAYA must act fairness regards to riding bikes in vicinity..
Stayed 2 nights in Jul 2019
Response from Guest Relations Service on 8 Jul 2019
Dear Guest, Thank you for taking the time to share your feedback. We understand your concerns on our facilities and services and truly apologize for your experience. We are currently looking into all the concerned factors as mentioned by you and have notified the department concerned to avoid future situations such as this. We hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Service

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The resort is less maintain,the picture looked great but it wasnt in fact
Stayed 2 nights in Jun 2019
Response from Sincerely, Guest Relations Service on 28 Jun 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019
Response from Guest Relations Service on 28 Jun 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Shahid

Liked: Staff & service, room comfort
Trips
Musa at the tours desk was a great guy helped organize wonderful day trips
Stayed 4 nights in Jun 2019
Response from Watie on 22 Jul 2019
Dear Shahid, Thank you for your lovely comments. We are looking forward to welcoming you back for another amazing stay!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from Guest Relations Service on 26 Jun 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It's a bit aged. But it has all the amenities that you'll need
Stayed 3 nights in Jun 2019
Response from Guest Relations Service on 20 Jun 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

6/10 Okay

YS

Travelled with family
Disliked: Property conditions & facilities
The property needs to be refurbished and provide more/better amenities that visitor could use
Stayed 2 nights in Jun 2019
Response from Guest Relations Service on 17 Jun 2019
Dear YS, Thank you for taking the time to share your feedback. We have highlighted your concerns on issues mentioned to our management and will take appropriate action to ensure a better experience for our guests in the future. We hope to welcome you back to our hotel very soon! Sincerely,

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It’s a Berjaya, but rooms are not....
Bed buds, heater spoil, some web on the wall, non comfort mattress. The sea sports activities are good. Staff services at the counter are good too. Food wise can be much better. Berjaya used to be the best in tioman, but I feel it’s not that we’ll maintain...
Stayed 3 nights in Jun 2019
Response from Guest Relations Service on 17 Jun 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cleanliness of the rooms and property. What i do not like is the dead corals that were there not cleaned up at the beach and shallow beach water there. There was mistake on my booking as I had two separate bookings with two different websites/companies. Staff did not check the booking with website stated on the paperwork i supplied and checked me in with the wrong /cancelled one for the first part of my booking ; even the second part of the booking was wrong - it was not cancelled; but the staff said it was cancelled quoted by a female Malay front desk staff
Stayed 2 nights in May 2019
Response from Guest Relations Service on 13 Jun 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

4/10 Poor

LOW

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Never ever come back to this hotel again..Tioman island is not suite for beach lover, .
Stayed 3 nights in Jun 2019
Response from Guest Relations Service on 17 Jun 2019
Dear LOW, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

TONG THIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019
Response from Guest Relations Service on 17 Jun 2019
Dear TONG THIN, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Verified traveller

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is well located, on the beach with good facilities. The main pool area and bar is great, the kids loved it. The smaller pool area looked great but smelled a bit of drains. The rooms were clean, had everything you needed. The food / drinks were cheap by UK standards. Staff were really helpful and informative. Previously reviews state the resort is tired looking, it’s not super modern but it has everything you need at a good price.
Stayed 5 nights in May 2019
Response from Guest Relations Service on 10 Jun 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Rebecca

Liked: Staff & service, room comfort
1 week in berjaya
Breakfast buffet was good, dinner was very good. The room did not look anything like in the pictures and was very outdated. Lights were not fixed correctly to wall in the room. I was not allowed drop my partner in to reception on the scooter, but two other people were allowed in as I walked out which was very activating. Room needs to be cleaner, a lot of dust and cobwebs around the bed.
Stayed 5 nights in May 2019
Response from Guest Relations Service on 17 Jun 2019
Dear Rebecca, Thank you for taking the time to share your feedback. We have highlighted your concerns on issues mentioned to our management and will take appropriate action to ensure a better experience for our guests in the future. We hope to welcome you back to our hotel very soon! Sincerely,

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 3 nights in May 2019
Response from Guest Relations Service on 27 May 2019
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I loved my stay in berjaya tioman however the property is short handed. Despite travelling with babies and pregnant women, they don’t provide buggy ride from lobby to the room or from marine park to the room. All the bicycles and balls are charged exorbitantly despite just hourly basis. Any other resorts I have stayed, have provided them for free. Something strange in tioman. The breakfast is really good and the room service is excellent too. Yummy food.
Stayed 4 nights in May 2019
Response from Guest Relations Service on 24 May 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

LIM, Johore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and neat. There isn't any room slippers provided. Resort has its own beach and jetty. Nice breakfast buffet but limited varieties. Tried dinner buffet as well but also limited varieties. Free shuttle bus is provided during ferry schedule timing. Beach towel is provided and can be brought to sea excursion. A good stay overall.
Stayed 2 nights in May 2019
Response from Guest Relations Service on 24 May 2019
Dear LIM, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Beautiful beach and hotel, rooms were not so great
The beach here was amazing. Water was super clear and clean. We stayed in the quad garden room, area was nice, but the room was quite old and nothing special at all. No safe in the room but the reception has an area with safety boxes to use. Breakfast was alright.
Stayed 1 night in May 2019
Response from Guest Relations Service on 24 May 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

8/10 Good

Roland Pronost

Liked: Staff & service, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Guest Relations Service on 24 May 2019
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019
Response from Guest Relations Service on 25 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019
Response from Guest Relations Service on 25 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

8/10 Good

Verified traveller

Stayed 2 nights in Apr 2019
Response from Guest Relations Service on 24 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, great access to beach, plenty of activities for adults and children, (Snorkling, Quad bike rides, kayaking,inhouse activitis for children etc. The food was great, the property was very clean and well maintained. Thanks for a wonderful time!
Stayed 2 nights in Apr 2019
Response from Guest Relations Service on 16 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

2/10 Terrible

Donna

Disliked: Property conditions & facilities
What you see in photos of Berjaya Hotel website was definitely not what the resort looks like. The airport is not working. You need ground transportation to Mersing and then catch very limited ferries across to Tioman Island. On the Berjaya Hotel website it says the time it takes on the bus, this is not true, it takes much longer. No, I would not recommend this property, will never return. We have traveled throughout Malaysia and if complementary upgrades are available you would receive it. Berjaya under no circumstances will upgrade you without paying more money whether busy or not.
Stayed 4 nights in Mar 2019
Response from Guest Relations Service on 3 Jul 2019
Dear Donna, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Guest Relations Service

4/10 Poor

Syed zulkhieree

Disliked: Staff & service, property conditions & facilities, room comfort
Wrong choice of vacation in tioman
We are welcome with bad shuttle condition that carry overloaded passengers. Welcome drink not replenished and without water. Once reach the stay unit, capenter is painting the internal wall. Then switch another room. Try to watch tv cant as reception very bad no picture. After several complaint, end up till we check out tv not fix. We try to boil water, inside heater full of living ants. Once we cleaned we saw heater coil was tusted. The family unit quite cramp. The pillow was causing my neck paint as well. Once arrive we call for some meal. The meal plate was not collected until another day and the ants colony then concured the plate. There was no shuttle service to enable us to go to tekek for walkaround that end up to rent a car that very costly even for 2.5km distance. Overall, the surrounding environment of the resort looks sorrow, nor colorfull and no excitement. Its not the same Berjaya that i came 18 years ago. Its a rundown facility and does not looks like a resort but merely just like inorganised tekek town.
Stayed 2 nights in Mar 2019
Response from Guest Relations Service on 3 May 2019
Dear Syed, Thank you for taking the time to share your feedback. We understand your concerns on our housekeeping and front office based on your survey. After thorough investigation from our resort in regards to the matters concerned, we would like to address the situation accordingly. Firstly we would like to sincerely apologize on the miscommunication of our internal department in assigning the room as well as the water boiler incident. As for the family unit as mentioned, according to your booking information, the room was booked for 2 pax hence the room allocated to you was for 2 pax as well. On the collection of the room service items, we believe the plates were placed outside the room after dinner hour and there was no call to our housekeeping department to have plates cleared at that particular time, however our team cleared it first thing in the morning during our daily services. As for land transfers, we are unable to provide such services due to the logistic constrain we have in the island. Once again we would like to apologize for the unpleasant experience you had during your stay with us. We sure hope to welcome you back to our hotel very soon! Sincerely, Guest Relations Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2019
Response from Guest Relations Service on 4 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

8/10 Good

Kas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Huge resort....tv signal poor with very few channels available, weak wifi Near beach, lovely scenary, good breakfast, good facilities
Stayed 4 nights in Mar 2019
Response from Guest Relations Service on 4 Apr 2019
Dear Kas, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and apologize for the poor wifi and tv signal at the resort. This is due to the island being in an isolated location which we are not able to provide much improvement. Nevertheless we sure hope to see you again very soon. Sincerely, Guest Relations Service

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019
Response from Guest Relations Service on 4 Apr 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service

8/10 Good

Sam, Shah Alam

Travelled with family
Liked: Amenities
Spacious with lots of activities
Stayed 3 nights in Mar 2019
Response from Guest Relations Service on 29 Mar 2019
Dear Sam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Guest Relations Service