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Reviews of Grand Serenaa Hotel and Resorts

4 out of 5
Grand Serenaa Hotel and Resorts
164/1 Puducherry Tindivanam Koot Rd, Tiruchitrambalam Near Auroville, Tindivanam, Tamil Nadu

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 6 out of 14 reviews" "
Rating 6 - Okay. 2 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably good

2/10 Terrible

Raj

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's misleading. Says 790 sqft in the description but it's hardly 250. Bathroom is broken and place is dirty
Stayed 1 night in Oct 2023

10/10 Excellent

RN

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Very good one They can fix the smell from the room
Stayed 2 nights in Jan 2020
Response from Mathiyazhagan.S on 9 Mar 2020
Thank you very much for your review .Your feedback is extremely valuable to us as it helps us improve our services. First of all let me thank you for staying with us. However, the experience you described causes us deep concern. It does not represent the quality of service and standard we aim to achieve at our hotel. We assure you that we will sort out the specific issues mentioned by you & will not repeat again. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrence. Please do let me know if I can be of any assistance in the future, so that we can create another perfect stay at the Greetings and thank you from Grand Serenaa Hotel & Resorts -Puducherry…!!! on your next visit.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst stay for the money I paid and expected.
Driver was not provided a common bath room for drivers. They were asked to use the security rest rooms. In the rooms there is a persisting stinking smell throughout. In spite of changing the rooms also the stink was everywhere. People planning to visit Auroville only come there and they do not want to raise a complaint about it. Please do not encourage booking in this Hotel to your guests. You will lose your reputation
Stayed 1 night in Mar 2018

8/10 Good

Mohammed

Liked: Staff & service
I liked it for its location. perfact for vaccation..But food was terrible.Breakfast not worth money.
Stayed 2 nights in Oct 2017

8/10 Good

Cool, B

Liked: Cleanliness, staff & service, property conditions & facilities
Gud
staff is cooperative...amenities n facilities r gud..pool is well maintained.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everythingabout the resort is great. But itis too far from town. That is the biggest drawback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good resort close to Pondicherry
Had an issue with the windows to the balcony ..would not close so they changed the room Services good
Response from Mathiyazhagan.S on 9 Mar 2020
Dear sir Greetings and thank you from Grand Serenaa Hotel & Resorts -Puducherry…!!! Thanks for your feedback on our services.. We sincerely regret for the inconvenience caused to you during your stay... We assure you that we will sort out the specific issues mentioned by you & will not repeat again we will give our best service without compromising as always. Looking forward your visit....

10/10 Excellent

Narashiman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Response from Mathiyazhagan.S on 9 Mar 2020
Dear Sir, Greetings and thank you from Grand Serenaa Hotel & Resorts –Puducherry, It is pleasures for us to know that you had a great stay with us. We are also happy that you will keep wonderful memories of your experience in Pondicherry @ Grand Serenaa. Your eagerness and sincere esteem make us proud of what we do every day and encourage us to do better and better. As far as I am concerned, I would to say "thank you" in person for your being so nice with your review. Our Team and I do hope to have you as our guests again!

8/10 Good

Maninder, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel, stay and facilities are good.
Response from Mathiyazhagan.S on 9 Mar 2020
Dear Guest, Greetings and thank you from Grand Serenaa Hotel & Resorts –Puducherry, It is pleasures for us to know that you had a great stay with us. We are also happy that you will keep wonderful memories of your experience in Pondicherry @ Grand Serenaa. Your eagerness and sincere esteem make us proud of what we do every day and encourage us to do better and better. As far as I am concerned, I would to say "thank you" in person for your being so nice with your review. Our Team and I do hope to have you as our guests again!

10/10 Excellent

Shine, chennai

Liked: Staff & service, property conditions & facilities, room comfort
memorable experience and super place to stay
it was a wonderful stay.enjoyed every moment.one problem was that there was a toll u have to cross each and everytime u go to the main center. Would like to book this hotel again .
Response from Mathiyazhagan.S on 9 Mar 2020
Dear Guest , Greetings and thank you from Grand Serenaa Hotel & Resorts –Puducherry, It is pleasures for us to know that you had a great stay with us. We are also happy that you will keep wonderful memories of your experience in Pondicherry @ Grand Serenaa. Your eagerness and sincere esteem make us proud of what we do every day and encourage us to do better and better. As far as I am concerned, I would to say "thank you" in person for your being so nice with your review. Our Team and I do hope to have you as our guests again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Pleasant stay. Good experience. Out of Pondicherry, slightly overpriced. Should have more varieties for food.
Response from Mathiyazhagan.S on 9 Mar 2020
Dear Guest , Greetings and thank you from Grand Serenaa Hotel & Resorts -Puducherry…!!! Thank you for the review. Happy that you had a great stay with us. We will give our best service always in future … Looking forward your visit....

6/10 Okay

donna, sydney australia

Liked: Cleanliness, staff & service
Quiet location away from hustle and bustle
If this is your first stay in India as a westerner you may be disappointed somewhat but as a frequent traveller, this is on the top end fo the price. Beautiful pool and surrounds, basic breakfast but ok, hard bed and pillows but I really enjoyed my stay and would be back. A little out of town but only 8km with easy access to taxis and autos. 3hrs for inr500. There are also awesome eateries in the French district near beach, Le chateau and the promenade if you need a break from the indian spice....a really nice few days away.
Response from Mathiyazhagan.S on 9 Mar 2020
Dear Guest , Greetings and thank you from Grand Serenaa Hotel & Resorts -Puducherry…!!! Thank you for the review. Happy that you had a great stay with us. We will give our best service always in future … Looking forward your visit....

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Response from Mathiyazhagan.S on 9 Mar 2020
Dear Guest , Greetings and thank you from Grand Serenaa Hotel & Resorts -Puducherry…!!! Thank you for the review. Happy that you had a great stay with us. We will give our best service always in future … Looking forward your visit....